May, 2015

Samsung Service News Your source for service information

May, 2015

Samsung Service News Your source for service information May, 2015 Inside this issue

1 Samsung Electronics Wins Two 2015 ENERGY STAR® Partner of the Year Awards 3 Test the Tools You Test With 5 Introducing Sung Hyun, Zone 1 Regional Service Manager 6 Working with Lowe’s Dispatch Tickets HE Tech Tips 7 2015 LED TV No Wi-Fi Connection Issue 8 2013 LED TV Replacement Panel Issue 9 A Note On TV Redo Prevention 10 Diagnosing the New 2015 Jog Function 12 HE GSPN Updates HA Tech Tips 13 Water Leak Under the Crispers in Bottom Mount and French Door Refrigerators 16 Intermittent Loud Popping or Banging in Dual Evaporator Refrigerators 18 Positioning the Ice Maker Fill Tube Correctly on Direct Cool Ice Maker Refrigerators

May, 2015

Samsung Service News Your source for service information May, 2015 Inside this issue

20 Water Leaks from the Bottom of the Door on Waterwall Dishwashers 22 Troubleshooting 14E Error Codes on Refrigerators With Direct Cooling Type Ice Makers 24 Reversed Compressor Harness on AW1-12 French Door Refrigerators 26 Blocked Drain in a Refrigerator? Visit a Music Store. 27 HA GSPN Updates

May, 2015

Samsung Service News Your source for service information

Samsung Electronics America 85 Challenger Road Ridgefield Park, NJ 07660 E-mail: [email protected]

The information in this newsletter is published for experienced repair technicians only and is not intended for use by the public. It does not contain warnings to advise non-technical individuals of the dangers that exist when servicing a product. Only experienced professional technicians should repair products powered by electricity. Any attempt to service or repair a product or products using the information in this newsletter by anyone other than a trained professional technician could result in serious injury or death. Information provided in this bulletin is subject to change or update without notice.

© Copyright Samsung Electronics America 2015

Samsung Electronics Wins Two 2015 ENERGY STAR® Partner of the Year Awards From Bloomberg Business Wire

Samsung Electronics has won the 2015 ENERGY STAR Partner of the Year Sustained Excellence Award from the U.S. Environmental Protection Agency (EPA) for the third year in a row. This distinguishes Samsung as the only consumer electronics company to have earned this prestigious ENERGY STAR award for its continued leadership in protecting the environment through activities focused on providing products with superior energy efficiency for the third year in a row. In addition, Samsung has also won the 2015 ENERGY STAR Partner of the Year Climate Communications Award for the second straight year for its efforts in further educating consumers about the positive effect energy efficiency and energy-efficient behaviors has on climate change. “We are truly honored to have received two ENERGY STAR Partner of the Year Awards for the second year in a row,” said Gregory Lee, president and CEO Of Samsung Electronics North America. “Samsung is very committed to sustainability and developing both innovative and energy-efficient products while pursuing various ways to help the community. We are also proud to work with ENERGY STAR to raise awareness about energy-efficient behaviors that help protect our environment and fight climate change.” Samsung was selected from 16,000 organizations in the U.S. participating in the ENERGY STAR program for the two honors. The company’s related accomplishments last year include: •• Product Innovation: Samsung offers 711 ENERGY STAR-qualified models across multiple product categories. Four Samsung products received the Eco-Design and Sustainable Technologies Award from the Consumer Electronics Association earlier this year. The number marks the most among all manufacturers. •• Consumer Promotion: Through its consumer promotions, Samsung highlighted the importance of the EPA’s “Change the World, Start with ENERGY STAR” campaign. •• Corporate Citizenship: At Boys & Girls Clubs of America events throughout 2014, Samsung reached 150,000 youth across the United States and taught Club members and their families about the importance of saving energy and protecting the environment from climate change. Also this year, two new major Samsung facilities are opening - Samsung Semiconductor, Inc., a stateof-the art energy-efficient campus in San Jose, California, later this year and Samsung Research America’s new R&D center, built in accordance with LEED Gold and LEED Platinum certification standards in Mountain View, California, which opened earlier this year. “Through their sustained participation with ENERGY STAR, Samsung Electronics is helping Americans save money, save energy, and do their part to reduce our nation’s greenhouse gas emissions that fuel climate change,” said EPA Administrator Gina McCarthy. “I applaud Samsung for earning EPA’s highest

1 Samsung Electronics Wins Two 2015 ENERGY STAR® Partner of the Year Awards

Samsung Electronics Wins Two 2015 ENERGY STAR® Partner of the Year Awards continued

ENERGY STAR award, the 2015 Partner of the Year Sustained Excellence Award, demonstrating a strong commitment to energy efficiency and to preserving a healthy planet for future generations.” A proud ENERGY STAR partner since 1996, this marks the seventh consecutive year Samsung has been honored by the EPA’s ENERGY STAR program. Samsung has been recognized in the past as follows: •• 2014 ENERGY STAR Partner of the year Sustained Excellence Award & Climate Communications Award •• 2013 ENERGY STAR Partner of the Year Sustained Excellence Award •• 2012 ENERGY STAR Partner of the Year Product Manufacturer Award •• 2011 ENERGY STAR Partner of the Year Product Manufacturer Award •• 2010 ENERGY STAR Award for Excellence in Energy Star Promotion •• 2009 ENERGY STAR Award for Excellence in Energy Star Labeling Samsung will formally accept its ENERGY STAR awards at a ceremony in Washington, D.C., on April 20, 2015. For more information about Samsung’s sustainability efforts, please visit http://www.samsung. com/us/showcase/environmental-responsibility-through-eco-innovations/. About ENERGY STAR ENERGY STAR™ is the simple choice for energy efficiency achievements. For more than 20 years, people across America have looked to EPA’s ENERGY STAR program for guidance on how to save energy, save money, and protect the environment. Behind each blue label is a product, building, or home that is independently certified to use less energy and cause fewer of the emissions that contribute to climate change. Today, ENERGY STAR is the most widely recognized symbol for energy efficiency in the world, helping families and businesses save $300 billion on utility bills, while reducing greenhouse gas emissions by two billion metric tons since 1992. Join the millions who are already making a difference at energystar.gov.

2 Samsung Electronics Wins Two 2015 ENERGY STAR® Partner of the Year Awards

Test the Tools You Test With by Jim Wiley, Regional Technical Trainer

If you and your family were planning a long summer vacation in your family car, there are probably several things that you’d do to make sure your car was at its best: You’d get a tune up, change the oil, check the condition of your tires and make sure they are properly inflated, etc. In short, you’d make sure your car was in tip-top condition before you hit the road to ensure your trip was safe and uneventful. Along the same lines, it’s a good idea to invest a little time in “tuning up” the tools that you depend on for accurate troubleshooting and diagnosis - so that you can be sure your tools are in tip-top condition before you face that next tricky TV or refrigerator repair. Below is a picture of two identical meters plugged into an outlet that is supplying 123 vac.

Looking at the meters, it’s obvious that the meter on the left is out of calibration. It also gave a false DC voltage reading when testing an 8.8 vdc battery (reporting 13.9 vdc), and It supplied equally incorrect information when testing thermistor sensors. Why? Old, worn out batteries. 3 Test the Tools You Test With

Test the Tools You Test With continued

The reason I am sharing this information is to remind you that the accurate diagnosis of an appliance or TV - and the decisions you make about whether to replace a part - can be radically affected by misinformation from you meter. If your meter is inaccurate because the batteries are run down, then, like under inflated tires or a dirty air filter on a car, it can cause you severe problems down the road. An easy way to remember when to change the batteries is to use the change to and from daylight savings time (or twice a year) as a reminder. At the same time you clean your clothes dryer venting and replace the batteries in you smoke alarms and CO2 meter, you should also take the time to change the batteries in your test tools. By doing this one simple thing, you can cut redo and make those trips where you return with a part that still doesn’t fix the real problem a thing of the past.

4 Test the Tools You Test With

Introducing Sung Hyun, Zone 1 Regional Service Manager By Brian May, West Lead, Regional Service Manager and Sung Hyun, Regional Service Manager

Sung Hyun has been a Samsung Electronics employee since 2000. He began in the EB Service division, where he held various service positions, and joined the Samsung Regional Service Management Team in October, 2012. Sung has extensive experience in tech support call center management, service operation management, and project management. As a Samsung’s Zone 1 RSM, he supports Samsung Authorized Service Centers in Southern California, Arizona, Hawaii, and Guam. Sung is based at the CA Global Parts Center America Facility in Rancho Dominguez.

Sung’s Best Practice Tip To prevent credit hold issues, make sure you fully utilize the Dashboard on GSPN. •• Always have a dedicated person monitoring your credit limit balance to ensure that your credit usage does not exceed your limit.

•• Check warranty bill statuses regularly and contact the Samsung Warranty Department immediately if there are any issues or delays.

5 Introducing Sung Hyun, Zone 1 Regional Service Manager

Working with Lowe’s Dispatch Tickets By Matthew Newton, Senior Manager, Field Service

65% of Samsung’s ASCs receive Samsung dispatches directly from Lowe's. If your ASC is one of the 65%, we thank you for agreeing to work closely with the #1 appliance retailer in the U.S. to support our mutual customers. As you know, working with a Lowe's ticket differs in a number of ways from working with a Samsung ticket. The intent of this article is to help you effectively manage both. Availability and Coverage. One of the primary criteria Lowe's uses to determine which ASC to use is schedule availability in Service Bench. Often, Lowe’s will choose the ASC that can provide the earliest appointment, but customers can and do select ASCs and appointments based on their own preferences. Along with schedule availability, Lowe's also looks to see who covers a particular area. Consequently, you should make sure that the availability you offer Lowe's, and the zips you cover, are always up to date in your Service Bench profile. Ticket Creation. Just as it is always a good idea to snap a picture of the serial tag for your records, so it is also a good idea to create a Samsung ticket by emailing [email protected] when you receive a Lowe's dispatch. It is, however, not required. If you receive dispatches for Samsung products directly from Lowe's through Service Bench, you can order parts, file warranty claims, and be paid for repairs without obtaining a Samsung ticket number. There are, though, two situations where it is very helpful to have a Samsung ticket. If you are communicating with Samsung Technical Support about a potentially unrepairable product or communicating with the Parts Department about a part that is on Back Order, then it is best if you have a Samsung ticket number. A Samsung ticket will allow you to communicate through GSPN and get the fastest response and most efficient record keeping. But those cases are the exception to the rule. You can still call Tech Support with only your account number and a serial number. However, note that to send pictures or process an unrepairable RA, you will need a Samsung ticket. Redo Tickets. Some of you may have run into issues with the Ticket Create team not creating tickets for REDO situations. We’re pleased to say that this has been corrected and we are once again creating tickets for the 2nd ASC if dispatched by Lowe's. If Lowe's assigns you a ticket for a unit that was previously repaired by someone else, you can and should run that call. Bill of Sale and Claim Filing. Here is the key: A Lowe’s Service Bench dispatch that includes the Date of Purchase and shows that Lowe's has the Date of Purchase “on file” in the Proof of Purchase field is a valid BOS! The dispatch itself is the customer receipt. Lowe's has near perfect visibility to when they sold a product to a customer. If they tell us directly (via the dispatch) when the warranty period started, then we accept that date. A screen shot of the Lowe's Service Bench dispatch is valid proof of purchase. Also, remember that for STOCK REPAIRS, if the unit is outside of Samsung’s SR policy (one repair within 18 months of life), you should submit the claim directly to Lowe's for payment – a rejected Samsung claim number is not required. Hopefully, you found this information useful. Samsung works closely with Lowe's to monitor and respond to Field issues. If you have questions or are experiencing difficulties, please reach out to your RSM so that we can help. 6 Working with Lowe’s Dispatch Tickets

HE Tech Tips

2015 LED TV No Wi-Fi Connection Issue By Chuck Russo, Assistant Manager, Training and Paul Kim, Manager, Product Support

TVs Effected: 2015 Wi-Fi TVs

Symptom: No Wi-Fi connection

Solution: Update the TV’s software to the latest version from Samsung.com, and then check the Wi-Fi Connection. Method 1: Perform a Factory Reset. Perform a full set up to establish the Wi-Fi Connection. Then, update the software using the OTN (Over the Network) function in the Customer Support Menu. Method 2: Connect the TV to a Wired Network. Update the software using the OTN function in the Customer Support Menu. Switch to a Wi-Fi connection using the Network Settings Menu on the TV, and then test the Wi-Fi connection. Method 3: Go to Samsung.com, and then download the latest software for the customer’s model onto a USB flash drive. Update the TV’s software using the flash drive. Go to Network Settings, establish and then test the Wi-Fi connection. NOTE: The customer may not have been able to complete the initial TV set up. After updating the software and testing the Wi-Fi connection, perform a Smart Hub Connection Test to verify complete TV operation. If the TV fails, perform a Factory Reset (this returns the TV to its out of the box condition), and then re-establish all settings and agreements. Re-test the TV’s operation with the Smart Hub Connection Test. 7 HE Tech Tips

2013 LED TV Replacement Panel Issue By Chuck Russo, Assistant Manager, Training and Paul Kim, Manager, Product Support

TVs Affected:

Symptom: After replacing a 2013 LED TV panel with a new panel, the video is flipped, zoomed, or distorted. Important: When you install a new 2013 TV panel replacement, you must update the TV’s software and then set a new menu selection called “SVC Panel” to “2013 SVC” in Factory mode. Procedure: 1. Refer to table below. Check the Panel Code/Model/SW Version.

2. Download the latest software from Samsung.com onto a USB flash drive, and then update the TV’s software The software version should be the same as or later than the version listed in the table above. Note: If the panel you ordered is not listed in the chart (it may be a re-furbished panel), just update the SW. Do not perform Step 3 on the next page. 8 HE Tech Tips

2013 LED TV Replacement Panel Issue continued

3. Go to Factory Mode > SVC > SVC Panel, and then change the SVC Panel parameter to “2013 SVC”. Soft power the TV off to load the change.

For more information, see Service Bulletin ASC20150206001 on GSPN.

A Note On TV Redo Prevention By Chuck Russo, Assistant Manager, Training

Replace the LVDS Cable whenever you replace a Main Board or TCON/Panel. ALSO be careful. The LVDS Cable has been damaged by techs performing TV repairs. Inspect the ribbon and take extra care when you insert the ribbon cable into the connectors on the Main Board or TCON/Panel before locking it into place.

9 HE Tech Tips

Diagnosing the New 2015 Jog Function By Bob Sindt, Assistant Manager, Training

When the jog shuttle (also known as the jog function board) on a TV fails, it can cause a unit to stop responding to any remote control commands. To troubleshoot, follow the directions below and on the next page. Note: Several 2015 models, including the UN55JU7500FXZA, now utilize 1.8 Vdc instead of 3.3 Vdc as the initial reference voltage for Key 1 and Key 2 Jog Function commands. Previous years models use 3.3 Vdc. (See the next page.) To Test New 2015 Jog Shuttle Operation with 1.8 Vdc Initial Reference Voltage Use a digital multimeter to check DC voltages on the connector of the jog shuttle as described below: 1. Check Vcc, SDL, SCL, IR for 3.3 Vdc. 2. Check the LED Indicator for STBY operation. (Check for 1.7 VDC supply from the Main Board.) 3. Check the Jog Shuttle Switch Operation (Key 1 and Key 2) for each command change now beginning at the new 1.8 Vdc reference. Refer to the table below for approximate measured voltages at each pin.

10 HE Tech Tips

Diagnosing the New 2015 Jog Function continued

To Test Prevous Year’s Models and the JS9500 (Which Use 3.3 Vdc as the Initial Reference Voltage) Use a digital multimeter to check DC voltages on the connector of the jog shuttle as described below: 1. Check the Jog Shuttle STBY Voltages (All at 3.3 VDC except Stand by LED). 2. Check the LED Indicator for STBY operation. (Check for 1.7 VDC supply from the Main Board.) 3. Check the Jog Shuttle Switch Operation (Key 1 and Key 2) for each command change. Refer to the table below for the approximate measured voltages at each pin:

11 HE Tech Tips

HE GSPN Updates By Jeff Brutman, Senior Staff, Publications

We encourage you to use our GSPN site to find the latest service bulletins to aid you with your repairs: http://gspn3.samsungcsportal.com/ HE Service Bulletins uploaded to GSPN in April, 2015: Bulletin Number

Subject SUBJECT: Distorted video / flickering in black or dark scenes when Black Optimizer is on.

ASC20150408001

12 HE Tech Tips

SYMPTOMS: The picture gets distorted or displays a ghosting/ flickering image in black or dark scenes when the Black Optimizer feature is turned on.

Applicable Models Plasma TV PN51F8500, PN60F8500, PN64F8500

HA Tech Tips

Water Leak Under the Crispers in Bottom Mount and French Door Refrigerators By Wes Sirois, Assistant Manager, HA Product Support

Symptoms: Ice forms at the top of the evaporator, interfering with the fan and causing the drain to freeze and water to overflow, which runs down under the crispers. Required Service Kit: Part Code DA82-01415A Kit Contents: •• 1 new drain tube with cap •• 1 foam seal for the bottom of the drain plate •• 2 foam strips for the back of the evaporator drain plate •• 1 defrost heater clip Field Repair: 1. Unplug the refrigerator and remove the Evaporator Cover. 2. Verify that the defrost heater and defrost sensor resistance is correct. If incorrect, replace the part(s). 3. Move the defrost sensor to the top of the evaporator inlet tube (just below the cap tube joint). If necessary, remove enough mastic material to place the sensor correctly. The sensor must be positioned on the left side of the inlet tube as shown. The Sensor mounted incorrectly: Facing the rear and too low.

The Sensor mounted correctly.

4. Check the heater clip on the heater. If clip is shorter than the one in the kit, replace it with the new one. If the clip is the same length as the new one, do not replace it. See the illustration on the next page.

13 HA Tech Tips

Water Leak Under the Crispers in Bottom Mount and French Door Refrigerators continued

5. Lift the evaporator and drain plate out of position, and then carefully bend them up. 6. Add the two foam strips to the back of the plate, and then add the seal to the bottom of the drain plate. Drain plate without new seals

Drain plate with new seals

7. Bend the bottom row of the cooling ribs on the evaporator.

14 HA Tech Tips

Water Leak Under the Crispers in Bottom Mount and French Door Refrigerators continued

8. Remove the seal on the back of the Evaporator Cover, if there is one present. The cover should be smooth as shown.

9. Replace the drain tube and cap. The refrigerator section tube is on the far right in the compressor compartment.

15 HA Tech Tips

Intermittent Loud Popping or Banging in Dual Evaporator Refrigerators By Wes Sirois, Assistant Manager, HA Product Support

Customer Complaint: •• The customer hears a loud banging or popping noise emanating from the refrigerator. •• The sound is intermittent, maybe only one time per day, but it could happen more often. Root Cause: Dramatic changes in temperature between cooling and defrosting can cause the Fresh Food evaporator drain pan to expand and contract. Field Solution: Warning: Be sure to wear gloves during this repair. The evaporator fins are very sharp. 1. Initiate a forced defrost (RD) for a short time to ensure there is no frost on the evaporator. 2. Remove the Fresh Food section evaporator cover. 3. Release the evaporator tube from the clip at the top. 4. Lift the evaporator and drain pan up and out of the liner carefully. Remember that the heater may be hot.

5. Attach a sheet of foam seal to the wall behind the drain pan.

16 HA Tech Tips

Intermittent Loud Popping or Banging in Dual Evaporator Refrigerators continued

6. Be sure that the back wall is dry before applying the seal. Seal Part number: DA62-01426A SEAL EVAP-EPDM

7. Return the drain pan and evaporator to their proper place, and then snap the tube back into the clip. Verify that the drain pan is pushed down firmly at the bottom center and in the corners.

Important Notes: It is normal for some expansion and contraction to occur. Please instruct the customer to refer to the User’s Manual for an explanation of various normal sounds. The sheet of foam is a generic part that can be cut to size and used on any model.

17 HA Tech Tips

Positioning the Ice Maker Fill Tube Correctly on Direct Cool Ice Maker Refrigerators By Dennis Viereck, Regional Technical Trainer

One of the biggest “Ah-Ha Paradigms” I encountered in my second week of the Training Blitz was questions and concerns surrounding the Direct Cool Ice Maker and the service bulletin (ASC20141022001) that illustrated the correct position of the Ice Maker fill hose. On the back side of the refrigerator, you can change the depth of the fill hose where it enters the fill tube in the ceiling of the Ice Room. The bulletin explained how to inspect the fill tube in the ceiling and insure that the opening was not blocked by foam insulation. It also explained how to pull the gray hose out of the back of the refrigerator so that the black ring mark on the hose was exposed. Doing this positions the hose so that it is at or near the correct insertion depth. But - and this is important - exposing the black mark will not always get the hose to the right “Happy spot” inside the fill tube and may still allow water to splash down the fill tube and miss the funnel on the rear of the Ice maker. How do you ensure that the tube is positioned correctly? Use an inspection mirror. With an inspection mirror, you can clearly view how far the fill hose enters the fill tube. You need the fill tube to be inserted deep enough so that it does not touch the opposite wall. If your insert to tube too deeply, water can splash out and end up on the Ice Room floor when the Ice maker is being filled. The illustration below shows a fill hose positioned incorrectly and correctly.

18 HA Tech Tips

Positioning the Ice Maker Fill Tube Correctly on Direct Cool Ice Maker Refrigerators continued

The picture above shows the use of an inspection mirror, looking up into the fill tube in the back ceiling of the ice room. The tube in the picture is located in a good spot. As we stated in the bulletin, you can use the black ring mark as a guide, but inspection of the fill tube location is critical. Always look for obstructions first, and then look at the fill hose insertion depth using your inspection Mirror.

19 HA Tech Tips

Water Leaks from the Bottom of the Door on Waterwall Dishwashers By Jason Abrams, Assistant Manager, HA Product Support

Product: All Waterwall Dishwashers

Issue: One of the openings on the lower nozzle assembly may have an obstruction. If there is an obstruction in an opening, it can angle the flow of the water down. As the water wall vane moves forward, the water stream will go underneath the water wall vane and hit under the door at the front of the tub. This will increase the water level at the front of the tub and the water will leak out.

20 HA Tech Tips

Water Leaks from the Bottom of the Door on Waterwall Dishwashers continued

Solution: Remove the motion assembly from the dishwasher. Identify the clogged opening on the lower nozzle. Use a thin screwdriver or pick to remove the obstruction. Run water through the water jet to verify that the obstruction has been removed. Reinstall the motion assembly into the dishwasher. Run a test cycle and verify that there are no leaks. If the obstruction cannot be removed, order the lower nozzle assembly (DD97-00209A).

21 HA Tech Tips

Troubleshooting 14E Error Codes on Refrigerators With Direct Cooling Type Ice Makers By Juan Morales, Regional Technical Trainer

Refrigerators that use a direct cooling type ice-maker may display a 14E error code if the ice-maker eject sensor fails. However, there is the possibility the error may have been caused by a defective Main PCB or even a bad wiring harness. To ensure the correct part is replaced, follow the steps below: 1. Voltage Check

•• Measure the voltage between CN90 Pin 1 and a GND point on the Main PCB (J23) as shown above. •• The voltage should read between 0.6VDC and 4.6VDC. •• Verify the values using the Sensor Temperature Chart in the FT manual. •• If the voltage is incorrect, check the sensor’s resistance. 2. Resistance Check

•• Measure the resistance on CN90 between Pin 1 (BRN) and Pin 7 (GRY). •• Verify the values using the Sensor Temperature Chart in the FT manual. •• The error code indicates the sensor may be Open or Shorted, but to be absolutely certain it is the sensor and not a wiring harness, check the resistance right at the sensor. 22 HA Tech Tips

Troubleshooting 14E Error Codes on Refrigerators With Direct Cooling Type Ice Makers continued

3. Resistance Check (directly from I/M)

•• If necessary, measure the resistance between the Brown and Gray wires on the I/M connector. •• If the sensor is Open or Shorted, replace the ice-maker. 4. Main PCB Voltage Check

•• Disconnect CN90, and then measure the voltage between CN90 Pin 1 and a GND point on the Main PCB (J23). •• The voltage should read approximately 5.0VDC. •• If the voltage is abnormal, replace the Main PCB.

23 HA Tech Tips

Reversed Compressor Harness on AW112 French Door Refrigerators By Andrew Bahn, Product Support Specialist

Models Affected: RF260BEAE, RF261BEAE, RF263BEAE, RF263TEAE All Colors Issue: The compressor harness assembly is in the wrong position at the compressor. The harness at the compressor connector is reversed. See the illustrations below of a bad wire harness and a correct wire harness. Example of a Bad Harness

Example of a Proper Harness

The overall result is that this causes a reverse rotation of the compressor, eventually producing a locked shaft. Symptoms: •• The compressor shaft is locked. (The compressor does not start.) •• 81 E Error Code •• 84 E Error Code

24 HA Tech Tips

Reversed Compressor Harness on AW1-12 French Door Refrigerators continued

Background: The compressor harness was assembled in the wrong position in some refrigerators produced in March, 2014 and April, 2014. Only units produced in March, 2014 and April, 2014 present this problem. To confirm the production date, check the 8th and 9th digits in the serial number. Refrigerators produced in March, 2014 will have F3 as the 8th and 9th digits. Refrigerators produced in April, 2014 will have F4. See the example below.

Check digits 8 and 9. Look for: F3, F4 Repair: 1. Replace the compressor. 2. Replace the Wire harness – Comp. Part number: DA39-00154L

25 HA Tech Tips

Blocked Drain in a Refrigerator? Visit a Music Store. By Stephen Magee, Regional Technical Trainer

Over the years, there have been countless times when I needed to clear a blocked drain on a refrigerator or a freezer. Sometimes the drain was clogged, other times it was frozen, but either way, it always meant that I had to make sure I cleared any and all obstructions to prevent a redo. When I did my apprenticeship, more often than not, this meant pouring several cups of hot water into the drain and making sure that the water made its way into the drain pan below. For other obstructions, I pulled out my trusty roll of flexible curtain wire to use like a plumber’s “drain snake”. Both methods eventually had the desired effect and worked when the need arose. Fast forward to the 21st century and portable steamers are available in all shapes, sizes (and even colors) at many local stores for about the same price as a set of cheap screwdrivers. However, I couldn’t find my old, faithful roll of flexible curtain wire no matter how hard I searched at any store. Then, someone suggested that I should try using (wait for it)... a trombone cleaner. I thought the idea of clearing a blocked drain using a device that is designed to clean a musical instrument a bit strange until I saw one and as soon as I did, I knew I’d found it: my trusty old roll of curtain wire – on steroids! At last, I’d finally found what I’d been looking for and the best part – it was readily available at most local music shops and cost only about 10 bucks. The tools that can help you the most on calls aren’t always the ones that you have in your regular tool kit. Who would have thought – a trombone cleaner to clear a blocked drain on a refrigerator! Sometimes thinking outside the box can help you fix things right the first time, reduce your time on a call, and often reduce redo’s. To close, a few words of outside the box advice: Be sure to blow your own horn and share your ideas, tips, and tricks from your tool kit with your fellow team mates. You never know, they may have some tool tips and tricks for you too! Below: A trombone cleaner and a portable steamer

26 HA Tech Tips

HA GSPN Updates By Jeff Brutman, Senior Staff, Publications

We encourage you to use our GSPN site to find the latest service bulletins to aid you with your repairs: http://gspn3.samsungcsportal.com/ HA Service Bulletins uploaded to GSPN in April, 2015: Bulletin Number

ASC20150410001

Subject

Applicable Models

SUBJECT: The compressor harness assembly is in the wrong position at the compressor. The harness at the compressor connector is reversed.

AW1-12 French Door Refrigerators

Symptoms: •• The compressor shaft is locked. (The compressor does not start.) •• 81 E Error Code •• 84 E Error Code

27 HA Tech Tips

RF260BEAE, RF261BEAE, RF263BEAE, RF263TEAE All Colors