COMMON GROUND FOOD CO-OP Job Description / Store Manager POSITION DETAILS Job Title: Reports To: Budget Status: Hours Per Week:

Store Manager General Manager Full-Time 40

Department: Supervises: FLSA Status: Wage Scale:

Admin Store Ops Supervisors Exempt Level F

OBJECTIVE To supervising the day-to-day operations of an assigned CGFC location with regard to customer service, employee relations, security, facilities, and inventory.

RESPONSIBILITIES ESSENTIAL JOB RESPONSIBILITIES PLANNING & FINANCE       

Participate in development of annual operating, and capital budgets for store. Work with General Manager to set objectives for department sales, margin, turns and labor costs. Monitor deviations from budget, take corrective actions, and report to General Manager on actions taken. Monitor financial performance reports to ensure Store Operations Supervisors hit their goals. Set department productivity goals and routinely monitor sales per labor hour by department. Work with Finance Manager and Store Operations Supervisors to create and implement plans to manage inventory turns by department. Review department payroll reports to track labor costs.

STORE SUPERVISION & LEADERSHIP     

Collaborate with the Merchandising Team to ensure that all Store Operations Supervisors are aware of relevant internal and external trends. Coordinate major department cleaning projects with Store Operations Supervisors. Accompany government inspectors and report to General Manager on actions needed. Serve as chairperson for the staff Safety Committee.

FACILITIES MANAGEMENT   

Ensure that store and grounds are maintained in clean, orderly condition, meeting Health Department, OSHA, and general safety standards. Ensure that store equipment is maintained in good working order. Maintain inventory and tracking of keys and security alarm codes.

INVENTORY    

Collaborate with the Finance Manager to develop inventory plans and set deadlines. Coordinate with Store Operations Supervisors to implement inventory plan. Work with Finance Manager to identify and obtain resources to improve efficiency and accuracy of counts. Review final quarterly inventory and margin reports provided by the Finance Manager in a timely manner according to plan; work with Finance Manager to finalize inventory reporting before it is presented to the GM.

DEPARTMENT MAINTENANCE & SUPPORT 

Perform other tasks assigned by the General Manager.

SUPERVISON 

Recruit and hire qualified applicants following established policy.

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Ensure on-the-job training by maintaining consistent, efficient, and well-documented training systems.

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Conduct timely, thoughtful performance evaluations in accordance with established policy.

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Document performance issues and take corrective action as needed following established policy.

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Schedule hours for department staff within payroll allocation.

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Organize and facilitate regular department meetings.

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Ensure department staff is informed of storewide meetings and policy changes.

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Support staff training and enrichment opportunities.

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Proactively model positive communication and Interdepartmental cooperation.

LEADERSHIP    

Serves as a member of the organizational leadership team in support of the General Manager, giving input on organization-wide decisions. Participates in the organizational strategic planning and budgeting process as directed by the General Manager. Develops, manages, and is accountable t annual budget as approved by the General Manager. Contributes to the annual interpretation of our Ends at the direction of the General Manager and responsible for ensuring the organization is operating in accordance with the Ends.

COOPERATION

CUSTOMER SERVICE

C - CUSTOMER & VENDOR FOCUSED

O

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Pay attention to the needs and opinions of our customers.

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Be aware and present on the floor. Visually scan the store for customers needing assistance.

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Be proactive about learning. Increase product knowledge on an on-going basis.

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Face the shelves. Corral and return baskets and carts.

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Answer phones and dock doorbell within three (3) rings. See questions, deliveries, and phone calls all the way through.

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Direct customers to information and resources, such as the comment board, job board, event calendar, classroom, etc.

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Offer extras such as special orders and samples.

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Limit internal conversations with co-workers when on the floor.

OPEN, HONEST, & DIRECT 

Share ideas and concerns, be honest, and go direct with questions, comments, concerns, complaints, etc.

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Ask for help when necessary.

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Lead, Listen, & Learn to learn the answer.

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Understand, share, and be honest about CGFC product standards.

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O

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Practice and uphold transparency about procedures and policies.

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Use proper channels of communication.

ON OUR TOES 

Have a sense of urgency to your work. Hustle. Be efficient and productive.

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Be flexible and adaptable. Multi-task and be willing to switch between tasks as needed.

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Arrive to work on-time. Be at your work station, ready to work at the start of your shift.

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Manage your time and be realistic about work expectations. Prioritize tasks.

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Handle problems when you see them. Be a part of the solution.

POSITIVE 

Assume the best in people. Approach others with a positive attitude, tone, and body language.

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Choose your attitude. Leave personal problems at home.

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Smile. Talk to customers.

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Give positive feedback.

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E

make promises that cannot be kept.

take negative customer interactions personally.

ENGAGING 

Initiate professional interaction.

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Be a problem solver. Be solution-focused. Creatively problem solve.

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Actively listen to others.

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Utilize communication tools, such as Taproot, Huddles, Open Book Management, and Shout Out boards.

R

A

RESPECTFUL & APPRECIATIVE 

Share care and concern. Be considerate.

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Express gratitude.

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Use respectful and professional language.

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Respect work areas and shared spaces, keeping them clean and organized.

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Offer assistance to customers and co-

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Share shrink. Honor shrink rules.

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Respect the food.

ACCOUNTABLE 

Take ownership of problems presented. See problems through to resolution. Apologize.

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Be reachable. Check in with coworkers about tasks and location (on break, leaving, etc.).

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When you start something, finish it. Follow-through when you commit to something. Follow-up on effects of projects.

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Respond to issues. Respond to constructive criticism in a non-defensive way.

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T

I

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Claim ownership; both positive and negative.

TEAM-ORIENTED 

Remember we are all on the same team. Help one another. Ask for help.

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Plan ahead. Anticipate outcomes and the needs of others.

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Be available. Pick up slack.

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Communicate and collaborate. Seek and give input.

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Encourage and motive others.

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Trust co-workers and be trustworthy.

INVITING & WELCOMING 

Acknowledge and greet every customer and co-worker using the 10-4 rule. Smile.

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Offer customer assistance.

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Ensure a clean and organized store.

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Invite customers to be owners, take classes, come to events, etc.

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Introduce yourself to new co-workers.

OPEN-MINDED & EMPATHETIC 

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Consider the needs of others.

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Be compassionate. Show patience and tolerance for others.

NEIGHBORLY 

Consider those around you. Respect personal space and property. Show courtesy.

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Clean up after yourself. Clean up messes/spills when you see them.

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Share workspaces, tools, resources, food, etc.

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Speak positively and respectfully about farms, vendors, local businesses, customers, and coworkers.

QUALIFICATIONS 

Supervisory experience: hiring, training, evaluating, firing.

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Retail experience ideally in the natural foods industry.

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Good communication skills, written and verbal.

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Demonstrated initiative, leadership ability.

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Ability to handle multiple demands.

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Demonstrated ability to follow through on commitments.

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Retail experience

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Regular, predictable attendance.

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Willingness to grow to meet the changing requirements of the job.

DISCLOSURE NOTICE The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.