TENTATIVE AGENDA 9TH AFI CONSUMER EMPOWERMENT AND MARKET CONDUCT WORKING GROUP (CEMCWG) MEETING KUALA LUMPUR, MALAYSIA 14-16 APRIL 2015

DRAFT Tuesday, 14 April 2015 8.30 – 9.00

Participant Registration AFI and BNM (tbc)

9.00 – 9.30 Session 1

Welcome Remarks by  Deputy Governor, Bank Negara Malaysia (tbc)  Armenuhi Mkrtchyan, Central Bank of Armenia and CEMC Working Group Chair (tbc)

9.30 – 10.30 Session 2

CEMC Member Update  Country Updates on CEMC initiatives status and progress (tbc)

10.30 – 11.00

Tea/Coffee Break

11.00 – 12.00 Session 3

Recap on the 2014 GPF CEMC Policy Sessions  Financial Literacy: Empowering Consumers, Improving Lives.  Measuring and Assessing Financial Capability: Practitioners share studies and findings.

12.00 – 13.15

Lunch

13.15 – 15.15 Session 4

Market Place – New trends and developments on Consumer Empowerment & Market Conduct.  CGAP  World Bank  Consumer International

15.15 – 15.45

Tea/Coffee Break

15.45 – 16.45 Session 5

Case Study - CBA  Measurement impact of financial capability.

16.45 – 17.00

Summary – Day 1

19.30

Welcome dinner hosted by Bank Negara Malaysia Venue (tbc)

TENTATIVE AGENDA 9TH AFI CONSUMER EMPOWERMENT AND MARKET CONDUCT WORKING GROUP (CEMCWG) MEETING KUALA LUMPUR, MALAYSIA 14-16 APRIL 2015

Wednesday, 15 April 2015 9.00-9.15

Group photo

9.15-9.30

Recap Day 1

9.30 – 10.00 Session 6

Consumer Empowerment & Market Conduct: Current Status of Practice in Developed Countries  G20 GPFI

10.00 – 11.00 Session 7

Subgroups Update:  Financial Literacy and Education Subgroup  Help and Redress Subgroup

11.00 – 11.30

Tea/Coffee Break

11.30 – 12.30 Session 8

Subgroups Update:  Responsible Lending Subgroup  Institutional Framework and Supervision Subgroup  Transparency and Disclosures Subgroup

12.30 – 13.30

Lunch

13.30 – 17:00 Session 9

Field Trip  Credit Counselling & Debt Management Agency (AKPK)  LINK & Mobile LINK at the Bank Negara Malaysia  Briefing by Financial Mediation Bureau in LINK.

19.30

Cocktail Dinner hosted by AFI Venue (tbc)

TENTATIVE AGENDA 9TH AFI CONSUMER EMPOWERMENT AND MARKET CONDUCT WORKING GROUP (CEMCWG) MEETING KUALA LUMPUR, MALAYSIA 14-16 APRIL 2015

Thursday, 16 April 2015 9.00 – 9.30 Session 11

Recap Day 2

9.30 – 10.00 Session 11

Group Work (regional)  Translating learnings from the field into practical actions items.

10.00 – 10.30

Tea/Coffee Break

10.30 – 12.30 Session 12

Subgroups Working Session  Financial Literacy and Education Subgroup  Help and Redress Subgroup  Responsible Lending Subgroup  Institutional Framework and Supervision Subgroup  Transparency and Disclosures Subgroup

12.30 – 13.30

Lunch

13.30 – 15.00 Session 13

Subgroups Working Session  Financial Literacy and Education Subgroup  Help and Redress Subgroup  Responsible Lending Subgroup  Institutional Framework and Supervision Subgroup  Transparency and Disclosures Subgroup

15.00 – 15.30

Tea/Coffee Break

15.30 – 16.10

Subgroups Report back

16.10 – 17.00 Session 14

Working Group Management  Improving WG Activities Review of key topics and prioritization  Capacity Building Course review and comment Working Group Participant Survey  Meeting adjournment

19.30

Dinner hosted by AFI Venue (tbc)