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TABLE OF CONTENTS Vision and Mission………………………………………
3
College Mandate………………………………………
4
Core Values………………………………………………
5
Quality Policy ……………………………………………
6
History of BISCAST ………………………………………
7
The College Seal ……………………………………….
10
The College Hym ……………………………………….
11
Office of the Registrar …………………………………
12
Accounting Office ……………………………………..
21
Office of the Guidance Center ……………………..
24
Office Student Development Services …………….
29
Human Resource Management Office …………...
35
Medical and Dental Office …………………………..
41
Learning Resource Hub ……………………………….
52
Advanced Education Services and Quality Assurance ………………………………..
56
Vice President for Academic Affairs Office ………
58
Information Communications Technology Office .
61
Budget Office ……………………………………………
63
Collection and Disbursement Office ………………..
65
Supply Office …………………………………………….
69
Physical Plant Development
and Maintenance Services …………………………...
1
71
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VISION The premier applied sciences and technology institution in the country.
MISSION Produce quality graduates who are highly competitive and socially responsive to the needs of the community along instruction, research, extension and entrepreneurial undertakings through excellent applied science and technology education.
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COLLEGE MANDATE The College shall primarily provide advanced education, higher technological, professional and vocational instruction and training in the sciences, arts, education, entrepreneurship, engineering and other related courses. It shall also undertake research and extension services and provide progressive leadership in its areas.
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CORE VALUES Brilliance
Integrity Student-Centered
Competence Adaptability
Service-Oriented Teamwork
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QUALITY POLICY ISO 9001:2008 BISCAST commits to provide relevant applied sciences and technology education through continuous improvement of its programs and services thereby producing satisfied graduates who are highly competitive and socially responsive.
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HISTORY OF BISCAST Its history goes back to1911, when it started as the Camarines Sur Trade School (CSTS). By virtue of House Bill no. 2919 (R.A. 825), sponsored by Congressman Emilio Tible, and approved in August 15, 1952, the school was nationalized and renamed Camarines Sur National School of Arts and Trades (CSNSAT). Upon its conversion to a full pledged college by virtue of R.A. No. 5056 sponsored by Cong. Ramon H. Felipe, Jr. in June 17, 1967, the CSNSAT was converted into a College and renamed as Bicol College of Arts and Trades (BCAT) and was authorized to offer courses like Bachelor of Science in Industrial Education (BSIE). This was during the term of Mr. Carlos Borjal, but before it formally assumed its name as BCAT, it was known as Camarines Sur National College of Arts and Trades (CSNCAT) until in the mid 1980’s when it adapted its name BCAT.
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Under the administration of Mr. Honesto T. Aguilar, the 5 th School Superintendent, BCAT started its offering of Engineering courses name
passers and board top notchers. In December 2000, pursuant to Republic Act 8760, on the integration of CHED Supervised Institution (CSI’s) to State Universities and College (SUC’s), the Bicol College of Arts and Trades was integrated to the Camarines Sur Polytechnic Colleges (CSPC) in Nabua, Camarines Sur. For more than 11 years, it existed as the CSPC Naga Campus under three Presidents, Dr. Lourdes B. Laniog (2000-2002), Dr. Monsito G. Ilarde (2002- 2010) and Dr. Dukce F. Aian (2010-2012). Serving as Campus Directors were Dr. Amparo A. Nieves (2000-2002, 2003-2006), Dr. Alejandro R. Cor- tez (2002-2003) and Dr. Richard H. Cordial (2010-2012), who also became Campus Administrator before the conversion of the College. In October 19, 2012, under the sponsorship of Cong. Luis R. Villafuerte of the 3 rd District of Camarines Sur, Pres. Benigno Aquino III signed the passage of RA 10231 formally separating the school from CSPC and naming it the Bicol State College of Applied Sciences and Technology (BISCAST) with its first President, Dr. Richard H. Cordial. Page 8 of 73
The CSNCAT, the BCAT and then CSPC- Naga Campus, now BISCAST, takes pride in its distinguished history that saw the growth of this institution. Thousands of young men and women have passed through its portals and are now productive citizens or community leaders. It has survived more than 100 years as an institution of learning and served generations of Bikolanos. It remains to this day, a premier source of Engineering and Vocational Technology, Teacher Education, and Architecture. With its new mandate, it looks forward to enriching its programs in the Applied Sciences and Technology. With the spirit and dynamism of its present leaders and staff, it will continue to grow, serve and pursue its goals and commitment to the people of Bicol.
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THE COLLEGE SEAL ELEMENTS: THE YEAR 1911, denotes the founding year of the institution, from its name CSTS to the present TORCH, signifies victory and strength for sustaining good quality education and technological skills for over 100 years. GOLDEN LAUREL LEAVES, symbolizes the continuing growth and development of the institution in specialized fields. ATOM, represents the field of science. In the structure of the atom, the electrons indicate the 3 mandates of the College; INSTRUCTION, RESEARCH and EXTENSION. These are aided by its orbits signifying the school’s administration, parents/alumni and the students the 3 indispensable components of the institution. GEAR, symbolizes technology. The 7-toothed gear represents the 6 previous and present name where this institution excelled. BICOL MAP, BISCAST as the first applied sciences and technology institution of the region where it is located. BICOL STATE COLLEGE OF APPLIED SCIENCES AND TECHNOLOGY, its present name.
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COLLEGE HYMN Hold high the shining banner Firm and strong over the times Lift us in our noble endeavour And lead us to progress door Upon Thee Alma Mater dear Life’s destiny we never fear; In our hardship comfort us In your guiding hands we trust Thy flag will fly to distant spheres. Refrain BISCAST Hail! Thou giver of gifts that gladden Thou molder of brains and brawn Thou builder of Spartan men Our hearts to Thee we enthrone Proud we will ever be Of the BISCAST For all eternity. All glory Hail to Thee. (repeat refrain)
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OFFICE OF THE SCHOOL REGISTRAR Title of Frontline Services:
ISSUANCE OF ACADEMIC CREDETIALS
About the Services:
Credentials are issued to students of the College who seek employment, take the board examinations and for record and reference purposes.
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
Registrar Staff
Duration: Fees/Charges:
1 hour, 7 minutes 25 Php (Certification Fee), 30.00 Php per page TOR fee
ISSUANCE OF ACADEMIC CREDENTIALS HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Fill out Transaction Slip Form indicating the following request(s): A.
OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
DOCUMENTS REQUIRED
Registrar Staff
Registrar’s Office
1 – 2 minutes
• Transaction Slip
Certifications (5 Working Days) • Diploma • Honorable Dismissal • Certification of Grades • Certificate of Enrolment • Certificate of General Weighted Average • Certificate as Graduate • Certificate as Bona fide Student • Certificate of Earned Units • Other Certifications
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B.
Official Transcript of Records (7 Working Days)
2. Presents the Transaction Slip and the duly accomplished Student’s Clearance.
Registrar Staff
Registrar’s Office
1 – 2 minutes
• Transaction Slip • Student’s Clearance
3. Pay the required fees: • Official Transcript of Records – P30.00/page • Honorable Dismissal – P25.00 • Certifications – P25.00 • Certificate of Grades – P25.00 • Documentary Stamp – P15.00
Cashier
Cashier’s Office
2 – 3 minutes
• Charge Slip
4. Submit the Official Receipt of Payment, duly approved Student’s Clearance, and other documents necessary in the issuance of academic credentials.
Registrar Staff
Registrar’s Office
30 minutes to 1 hour
• Official Receipt of Payment • Duly approved Student’s Clearance Other documents: • Two copies of passport size picture with white background and name tag (for Board Exam) • Documentar y Stamp •
5. Claim the requested academic credentials then
Registrar Staff
Registrar’s Office
3 – 5 minutes
• Transaction Slip • Authorizatio n Letter (in
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signs in the Request/Release Logbook.
case the claimant is not the owner of the requested academic credentials) • Request/Rel ease Logbook
AUTHENTICATION OF ACADEMIC RECORDS/DOCUMENTS HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
DOCUMENTS REQUIRED
1. Fill out Transaction Slip Form indicating the request for authentication of academic credentials.
Registrar Staff
Registrar’s Office
1 – 2 minutes
• Transaction Slip
2. Presents the Transaction Slip, the original copy and photocopies of academic record(s) or document(s) to be authenticated.
Registrar Staff
Registrar’s Office
1 – 2 minutes
• Transaction Slip
3. Pay the required fees: • Authentication – P10.00/page
Cashier
Cashier’s Office
2 – 3 minutes
• Charge Slip
4. Submits Official Receipt of payment and copies of academic record(s) or document(s) to
Registrar Staff College Registrar
Registrar’s Office
3 – 5 minutes
• Official Receipt of Payment
STEPS TO FOLLOW
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be authenticated.
5. Claim the authenticated document
Registrar Staff
Registrar’s Office
3 – 5 minutes
• Transaction Slip • Authorization Letter • Request/Release Logbook
*** END OF TRANSACTION ***
Title of Frontline Services:
APPLYING FOR CERTIFICATION, AUTHENTICATION AND VERIFICATION (CAV)
About the Services:
CAV is issued to applicants applying for overseas employment and or migration as required by the Department of Foreign Affairs (DFA)
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
Registrar Staff
Duration: Fees/Charges:
35 minutes 40.00 Php (CAV), 10.00 Php per page
CERTIFICATION, AUTHENTICATION AND VERIFICATION (CAV) HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Fill out Transaction Slip Form indicating the request for Certification, Authentication, and Verification (CAV) of academic credentials for Red Ribbon purposes. (5 working days)
OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
DOCUMENTS REQUIRED
Registrar Staff
Registrar’s Office
1 – 2 minutes
• Transaction Slip
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2. Presents the Transaction Slip, original copies and photocopies of Diploma and Transcript of Records to be Certified, Authenticated and Verified.
Registrar Staff
Registrar’s Office
1 – 2 minutes
• Transaction Slip
3. Pay the required fees: • CAV – P40.00 • Authentication – P10.00/page
Cashier
Cashier’s Office
2 – 3 minutes • Charge Slip
4. Submits Official Receipt of payment, original copies and photocopies of Diploma and Transcript of Records to be certified, authenticated and verified.
Registrar Staff
Registrar’s Office
1 – 2 minutes • Official Receipt • Transaction Slip
5. Prepare the Certification, Authentication, and Verification of the academic records.
Encoder College Registrar
Registrar’s Office
5 – 10 minutes
None
6. Forwards the Certification, along with the authenticated copies of Diploma, Transcript of Records and Official Receipt of payment to
Registrar Staff BISCAST President
Office of the President
5 – 10 minutes
None
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the Office of the President for approval.
7. Prepares the Master List of CAV applicants then, mails the Certification, and the authenticated copies of Diploma and Transcript of Records to the Department of Foreign Affairs (DFA).
Encoder Registrar Staff
Registrar’s Office
1 – 1.5 hours
None
8. Submits Transaction Slip and Authorization Letter to get the Claim Stub necessary to obtain the requested academic credentials with Red Ribbon from the Department of Foreign Affairs.
Clerk College Registrar
Registrar’s Office
3 – 5 minutes
• Transaction Slip • Authorization Letter • Request/Release Logbook
*** END OF TRANSACTION ***
Title of Frontline Services:
ISSUANCE OF RECONSTRUCTED DIPLOMA
About the Services:
Renewal of Diploma and Transcript of Records is granted to student whose diploma or transcript was lost beyond recovery.
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
Registrar Staff
Duration: Fees/Charges:
27 minutes 50.00 Php Renewal of Diploma, 50.00 Php Renewal of Transcript of Record Page 17 of 73
ISSUANCE OF RECONSTRUCTED DIPLOMA HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
DOCUMENTS REQUIRED
1. Fill out Transaction Slip Form indicating the request for reconstructed diploma. (5 Working Days)
Registrar’s Office
Registrar’s Office
1 – 2 minutes
• Transaction Slip
2. Presents Transaction Slip and Affidavit of Loss indicating that previous copy of Diploma received was lost for a valid reason.
Registrar’s Staff
Registrar’s Office
3 – 5 minutes
• Affidavit of Loss
3. Pay the required fees: • Reconstructed Diploma – P50.00
Cashier
Cashier’s Office
2 – 3 minutes
• Charge Slip
4. Submits the Affidavit of Loss and the Official Receipt of payment.
Registrar’s Staff
Registrar’s Office
1 – 2 minutes
• Affidavit of Loss • Official Receipt of payment
5. Prepares and prints the reconstructed Diploma and have it approved by the College Registrar.
Encoder College Registrar
Registrar’s Office
5 – 10 minutes
None
6. Submits Transaction Slip and Authorization Letter then, signs in the Request/Release Logbook.
Registrar’s Staff
Registrar’s Office
3 – 5 minutes
• Transaction Slip • Authorization Letter (in case the claimant is not the owner of the requested academic credentials).
STEPS TO FOLLOW
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• Request/Release Logbook *** END OF TRANSACTION ***
VALIDATION OF I.D. HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Fill out Transaction Slip Form indicating the request for Student’s I.D. validation. 2. Presents the Transaction Slip, Student’s I.D. and the current Assessment or Certificate of Enrolment, whichever is available. 3. Signs in the I.D. Validation Logbook.
OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
DOCUMENTS REQUIRED
Registrar’s Staff
Registrar’s Office
1 – 2 minutes
• Transaction Slip
Registrar’s Staff
Registrar’s Office
1 – 2 minutes
• Transaction Slip • Current Assessment or Certificate of Enrolment • Student’s I.D.
Registrar’s Staff
Registrar’s Office
2 – 3 minutes
• I.D. Validation Logbook
*** END OF TRANSACTION ***
ISSUANCE OF STUDENT’S I.D. HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
DOCUMENTS REQUIRED
1. Fill out Transaction Slip Form indicating the request for new school identification card (I.D.).
Registrar’s Staff
Registrar’s Office
1 – 2 minutes
• Transaction Slip
2. Presents the required documents such as Transaction Slip and current Assessment or Certificate of Enrolment (whichever is available).
Registrar’s Staff
Registrar’s Office
1 – 2 minutes
• Transaction Slip • Current Assessment or Certificate of Enrolment • Old I.D. • Affidavit of Loss
STEPS TO FOLLOW
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Addt’l. requirement for I.D. replacement: Old I.D. or Affidavit of Loss
3. Pay the required fees for the replacement of the damaged and/or lost I.D.: • Student’s I.D. - P100.00
Cashier
Cashier’s Office
2 – 3 minutes
• Charge Slip
4. Presents the Transaction Slip and submit the Official Receipt of payment.
Registrar’s Staff
Registrar’s Office
1 – 2 minutes
• Transaction Slip • Official Receipt of payment
5. Submits the Transaction Slip then, signs in the Request/Release Logbook.
Registrar’s Staff
Registrar’s Office
3 – 5 minutes
• Charge Slip
6. Validate the student’s I.D. (Please see Validation of Student’s I.D.)
Registrar’s Staff
Registrar’s Office
2 – 3 minutes
• I.D. Validation Logbook
*** END OF TRANSACTION ***
\
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ACCOUNTING OFFICE Title of Frontline Services:
REQUEST FOR CERTIFIED / AUTHENTICATED STUDENTS’ ASSESSMENT
About the Services:
The service is to provide enrolless with Certified Assessment due for a particular Academic period
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
Accounting Staff
What are the Requirements: •
Official Receipt of Certification Fee
Duration: Fees/Charges:
5 minutes after presentation of Official Receipt 25.00 Php
HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Secure charge slip corresponding to Certification Fee
OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
Accounting Staff
New Admin Bldg. Ground Floor
5 min. After presentation of official receipt
DOCUMENTS REQUIRED •
Official Receipt for Certification / Authentication Fee
2. Pay Required Fee at the Cashier’s Office
3. Acknowledge release of document by signing the release Logbook
*** END OF TRANSACTION ***
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Title of Frontline Services:
SIGNING OF STUDENTS’ CLEARANCE
About the Services:
The service is to CLEAR students’ from Financial Accountability/ies due to the College.
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
Accounting Staff
What are the Requirements: • Properly accomplished Clearance Form / Official Receipts for Payments (if necessary) Duration:
3 minutes after verification that student’s account is cleared None
Fees/Charges:
HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW A.
OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
DOCUMENTS REQUIRED
New Admin Bldg. Ground Floor
3 min. After verification that student’s account is cleared
•
Duly accomplished Clearance Form
New Admin Bldg. Ground Floor
3 min. After verification that student’s account is cleared
•
Duly accomplished Clearance Form / Application for Graduation
Regular Non-Graduating Students
1. Presents accomplished student clearance (clearly indicated therein the ff: S/Y & semester subject of the clearance
Accounting Staff
2. Acknowledge release of signed clearance by signing pertinent Release Logbook B. Graduating Students 1. Presents accomplished graduation clearance form (Application for Graduation)
Accounting Staff
*** END OF TRANSACTION ***
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Title of Frontline Services:
WITHDRAWAL OF ENROLLMENT / DROPPING OF SUBJECTS
About the Services:
The service is to facilitate students’ Withdrawal of Enrollment or Dropping of Enrolled
Schedule of Availability:
As scheduled per College Code or Academic Calendar, Office Hours
Key Person:
Accounting Staff
What are the Requirements: • Properly accomplished Adding Form/s and Corresponding Fees Duration:
8 minutes after presentation of properly accomplished Dropping Form
Fees/Charges:
15.00 Php per subject
HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Present the accomplished Dropping Form as basis for computation of fees
OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
DOCUMENTS REQUIRED
Accounting Staff
New Admin Bldg. Ground Floor
3 min. After presentation of properly accomplishe d Dropping Form
•
Properly Accomplished Dropping Form/s
5 minutes after presentation of Official Receipt/s
•
Official Receipts and photocopy of accomplished dropping form
2. Obtain Order of Payment slip and Pay required fees at the Cashier’s Office
3. Present Official Receipt to the Accounting Staff In-Charge
*** END OF TRANSACTION ***
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GUIDANCE, TESTING AND ADMISSION OFFICE Title of Frontline Services:
TESTING SERVICES
About the Services:
It utilizes previously prepared/standardized mental ability, differential aptitude, personality, and other tests, to evaluate the applicants for employment, entrance test and re-admission. Others tests are required or requested by the Human Resource Management, Deans and other offices. Testing fee is only applied for College Entrance Test applicants.
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
Guidance Coordinator, Guidance Staff
Duration: Fees/Charges:
4 Hours and 11 Minutes 50 Php
HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Secure an application form from the Guidance Office
OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
JUNDETTE D. ESTADILLA RpM., Guidance Coordinator
OLD ADMIN. BLDG.(GR OUND Floor, beside the Registrar Office)
3 minutes
•
Application Form
Guidance Staff
DOCUMENTS REQUIRED
2. Pay the testing fee.
MARY JANE O. AROJADO Cashier/Collecti ng Officer Authorized Staff of Cashiers Office
NEW ADMIN. BLDG. (Ground Floor)
5 minutes
•
Charge Slip and Official receipt
3. Go back to the Guidance Office and submit the accomplished Application Form together with the requirements
JUNDETTE D. ESTADILLA RpM., Guidance Coordinator
OLD ADMIN. BLDG.(GR OUND Floor, beside the Registrar Office)
3 minutes
•
Application Form/Require ments
Guidance Staff
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and Official Receipt.
4. Come back and take the College Entrance Test on the scheduled date
JUNDETTE D. ESTADILLA RpM., Guidance Coordinator Guidance Staff
OLD ADMIN. BLDG.(GR OUND Floor, beside the Registrar Office)
4 Hours
•
Official Receipt
*** END OF TRANSACTION ***
Title of Frontline Services:
APPLICATION FOR GRADUATE SCHOOL ADMISSION EXAMINATION (for Master of Arts in Teaching and Masters in Engineering)
About the Services:
The Guidance, Testing and Admission Office process all the papers and documents regarding the services. The duration for the application for 1st semester (January-April), for 2nd semester (JulySeptember), and for summer classes (DecemberFebruary).
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
Guidance Coordinator, Guidance Staff
What are the Requirements: • • •
Duly accomplished Application Form C; one copy of 1.5x1.5 inch picture with maroon background; and Testing Fee Receipt from the cashier’s office.
Duration: Fees/Charges:
59 Minutes 50 Php
HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Secure an application form from the Guidance Office
OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
JUNDETTE D. ESTADILLA RpM., Guidance Coordinator
OLD ADMIN. BLDG.(GR OUND Floor,
3 minutes
DOCUMENTS REQUIRED • Application Form
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Guidance Staff 2.
Pay the testing fee
3. Go back to the Guidance Office and submit the accomplished Application Form together with the requirements and Official Receipt. 4. Come back and take the Graduate School Admission Exam on the scheduled date 5.
Wait for the results to be released one (1) week after the date of examination.
MARY JANE O. AROJADO Cashier/Collecti ng Officer Authorized Staff of Cashiers Office JUNDETTE D. ESTADILLA RpM., Guidance Coordinator Guidance Staff
JUNDETTE D. ESTADILLA RpM., Guidance Coordinator Guidance Staff Guidance Staff
beside the Registrar Office) NEW ADMIN. BLDG. (Ground Floor)
5 minutes
• Charge Slip/ Official receipt
OLD ADMIN. BLDG.(GR OUND Floor, beside the Registrar Office)
3 minutes
• Application Form/Require ments
OLD ADMIN. BLDG.(GR OUND Floor, beside the Registrar Office)
45 minutes
OLD ADMIN. BLDG.(GR OUND Floor, beside the Registrar Office)
3 minutes
•
Official Receipt
• Verification Slip
*** END OF TRANSACTION ***
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Title of Frontline Services:
COUNSELING SERVICES (Walk-In)
About the Services:
Counseling service is the heart of the Guidance Services, the most vital part of the entire guidance program. Counseling is aimed at assisting an individual towards self-knowledge, self-realization and self-development by facilitating progressive improvement so that students can eventually solve their own problems
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
Guidance Coordinator
Duration: Fees/Charges:
2 hours and 5 Minutes None
HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
1. Visit the guidance office and avail of counseling any time.
JUNDETTE D. ESTADILLA RpM., Guidance Coordinator
OLD ADMIN. BLDG.(GR OUND Floor
5 minutes
• none
2. Provide necessary guidance and counseling intervention.
JUNDETTE D. ESTADILLA RpM., Guidance Coordinator
OLD ADMIN. BLDG.(GR OUND Floor
15-minutes to 1 hour/as needed
• Counseling Notes
3. Go back to the guidance office any time if needed.
JUNDETTE D. ESTADILLA RpM., Guidance Coordinator
OLD ADMIN. BLDG.(GR OUND Floor
15-minutes to 1 hour/as needed
• Counseling Notes
STEPS TO FOLLOW
DOCUMENTS REQUIRED
*** END OF TRANSACTION ***
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Title of Frontline Services:
COUNSELING SERVICES (STUDENT REFFERED COUNSELEES)
About the Services:
Counseling service is the heart of the Guidance Services, the most vital part of the entire guidance program. Counseling is aimed at assisting an individual towards self-knowledge, self-realization and self-development by facilitating progressive improvement so that students can eventually solve their own problems
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
Guidance Coordinator, Guidance Staff
Duration: Fees/Charges:
2 hours and 4 Minutes None
HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
1. The Referring Teacher shall secure a Referral Form from the Guidance Office.
JUNDETTE D. ESTADILLA RpM., Guidance Coordinator
OLD ADMIN. BLDG.(GR OUND Floor
2 minutes
• Referral Form
2. Submit the duly accomplished Referral Form.
JUNDETTE D. ESTADILLA RpM., Guidance Coordinator
OLD ADMIN. BLDG.(GR OUND Floor
2 minutes
• Referral Form/Call Slip
3. Provide necessary guidance and counseling intervention.
Guidance Staff JUNDETTE D. ESTADILLA RpM., Guidance Coordinator
OLD ADMIN. BLDG.(GR OUND Floor
15-minutes to 1 hour/as needed
• Counseling note
4. Conduct a follow-up or refer back to the Guidance Coordinator
JUNDETTE D. ESTADILLA RpM., Guidance Coordinator
OLD ADMIN. BLDG.(GR OUND Floor
15-minutes to 1 hour/as needed
• Counseling note
STEPS TO FOLLOW
DOCUMENTS REQUIRED
Guidance Staff
*** END OF TRANSACTION ***
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OFFICE OF STUDENT DEVELOPMENT SERVICES Title of Frontline Services:
APPLICATION FOR SCHOLARSHIP/GRANTS
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
Scholarship Coordinator
What are the Requirements: • • • • • • •
GWA/Report of Grades Assessment Certificate of Enrolment Parents’ Income Tax Return Certificate of Indigence Personal Data Form Fully filled-up Application Form
Duration: Fees/Charges:
11 - 36 working days None
HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
1. Submit Requirements and wait for your documents to be checked
SDS Director (Engr. Ayen)/ SDS Staff
SDS Office, 2nd Floor, Old Admin. Bldg
5-10 minutes
•
Application Form
2. Submit oneself for interview, if necessary. The Service provider shall evaluate application and shall interview applicants if necessary
Scholarship Coordinator
SDS Office, 2nd Floor, Old Admin. Bldg
3 days
•
Application Form submitted
3. Wait for the preparation of qualified applicants for recommendati on to donors
Scholarship Coordinator / SDS Director
SDS Office, 2nd Floor, Old Admin. Bldg
Scholarship Coordinator/ SDS Director
•
Personal Data
STEPS TO FOLLOW
DOCUMENTS REQUIRED
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4. Wait for the evaluation of application
Scholarship Donors/Benefa ctors
5. Check result of application provided at SDS Bulletin Board
SDS Office, 2nd Floor, Old Admin. Bldg SDS Office, 2nd Floor, Old Admin. Bldg
Scholarship Donors
•
Personal Data
Scholarship Coordinator/ SDS Staff
•
List of Scholars
*** END OF TRANSACTION ***
Title of Frontline Services:
HANDLING OF COMPLAINTS AGAINST STUDENTS/FACULTY
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
Director, Student Development Services
What are the Requirements: • • • •
Accomplished Incident Report Form Full name of the student/teacher complained about and full name of person complaining A narration of relevant facts that show the offense allegedly committed by the student/faculty member complained about; Evidence and testimonies of witnesses
Duration: Fees/Charges:
2 – 3 days None
HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
1. Submit report of complaint to the Office of Student Development Services
SDS Director
SDS Office, 2nd Floor, Old Admin. Bldg
1 hour
•
Logbook
2. Accomplish and submit Incident Report Form
SDS Director
1 hour
•
Incident Report Form
3. Confirm venue, date and time of
SDS Director
SDS Office, 2nd Floor, Old Admin. Bldg SDS Office, 2nd Floor, Old
1 hour
•
Notice of Dialogue/Hea ring
STEPS TO FOLLOW
DOCUMENTS REQUIRED
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dialogue/hearin g/ fact-finding to be conducted
Admin. Bldg
4. Attend dialogue /hearing
SDS Director
5. Await recommendatio n of the authority
SDS Director
SDS Office, 2nd Floor, Old Admin. Bldg SDS Office, 2nd Floor, Old Admin. Bldg
1 day
•
Logbook
1 hour
•
Incident Report/ Decision
*** END OF TRANSACTION ***
Title of Frontline Services:
REQUEST FOR EXEMPTION FROM WEARING SCHOOL UNIFORM
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
Director, Student Development Services
What are the Requirements: •
Letter of Request
Duration: Fees/Charges:
2 hours None
HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
1. Submit Letter of Request for exemption form wearing school uniform
SDS Secretary/Staff
SDS Office, 2nd Floor, Old Admin. Bldg
15 minutes
•
Exemption Form
2. Report to SDS Director for Interview
SDS Director
1 hour
•
Letter of Request
3. Await decision of SDS Director
SDS Director
SDS Office, 2nd Floor, Old Admin. Bldg SDS Office, 2nd Floor, Old Admin. Bldg
15 minutes
•
Approved Letter of Request
STEPS TO FOLLOW
DOCUMENTS REQUIRED
Page 31 of 73
*** END OF TRANSACTION ***
Title of Frontline Services:
ISSUANCE OF PERMIT TO HOLD AN ACTIVITY
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
Director, Student Development Services
What are the Requirements: • •
Letter of Request Permit to Hold an Activity Form
Duration: Fees/Charges:
2 days None
HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
1. Submit a project/progra m paper duly signed by the adviser and the College Dean two weeks before the activity
SDS Secretary/Staff
SDS Office, 2nd Floor, Old Admin. Bldg
30 minutes
•
Project/Progra m Proposal
2. The Service Provider shall evaluate and approve the project/progr am paper, if found in order
SDS Director
SDS Office, 2nd Floor, Old Admin. Bldg
1 day
•
Project/Progra m Proposal
3. Claim approved proposal
SDS Secretary/Staff
10 minutes
•
Project/Progra m Proposal
4. Secure Activity Form
VPAF Secretary
10 minutes
•
Activity Form
5. Accomplish and Submit to
VPAF Secretary
SDS Office, 2nd Floor, Old Admin. Bldg VPAA Office, 2nd Floor Admin. Bldg. VPAA Office, 2nd Floor
30 minutes
•
Activity Form
STEPS TO FOLLOW
DOCUMENTS REQUIRED
Page 32 of 73
VPAF Activity Form
Admin. Bldg.
6. Wait for approval of Activity
VPAF
7. Claim approved Activity Form
VPAF Secretary
VPAA Office, 2nd Floor Admin. Bldg. VPAA Office, 2nd Floor Admin. Bldg.
15 minutes
•
Activity Form
15 minutes
•
Activity Form
*** END OF TRANSACTION ***
Title of Frontline Services:
POSTING OF ADVERTISEMENT AND ANNOUNCEMENT
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
Director, Student Development Services
What are the Requirements: • •
Letter of Intent Poster
Duration: Fees/Charges:
2 hours None
HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
1. Submit letter of Intent to Post Advertisement or Announcement
SDS Director
SDS Office, 2nd Floor, Old Admin. Bldg
1 hour
•
Letter of Intent and Poster
2. Await the approval of the request
SDS Director
1 hour
•
Logbook
3. Claim approved poster
SDS Secretary/Staff
SDS Office, 2nd Floor, Old Admin. Bldg SDS Office, 2nd Floor, Old Admin. Bldg
30 minutes
•
Poster with stamp
STEPS TO FOLLOW
DOCUMENTS REQUIRED
*** END OF TRANSACTION ***
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Title of Frontline Services:
APPLICATION FOR RECOGNITION/ACCREDITATION OF STUDENT ORGANIZATION
Schedule of Availability: Monday-Friday, Office Hours Key Person: Student Affairs Moderator What are the Requirements: • Application Form for Recognition/Accredition • Supporting Documents Duration: 5 days after deadline of submission Fees/Charges: None
HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
1. Submit Application form for Recognition/Ac creditation with attached documents
SDS Staff
SDS Office, 2nd Floor, Old Admin. Bldg
5 minutes
•
Application for Recognition/ Accreditation with supporting documents
2. Wait for the checking of completeness of the documents submitted
SDS Staff
SDS Office, 2nd Floor, Old Admin. Bldg
15 minutes
•
3. Wait for the evaluation the documents submitted and deliberation of the applicant organization’s status/level of accreditation
SOAB
SDS Office, 2nd Floor, Old Admin. Bldg
3 days
•
Application for Recognition/ Accreditation with supporting documents Application for Recognition/ Accreditation with supporting documents
4. Wait for the Posting of announcement of the result
SDS Staff
1 month after submission
•
Result of Evaluation
5. Wait for the Award of certificate recognition/acc reditation to applicant organizations
SOAB/ SAM
SDS Office, 2nd Floor, Old Admin. Bldg SDS Office, 2nd Floor, Old Admin. Bldg
1 month after submission
•
Certificates
STEPS TO FOLLOW
DOCUMENTS REQUIRED
*** END OF TRANSACTION ***
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HUMAN RESOURCE MANAGEMENT OFFICE Title of Frontline Services:
APPLYING FOR A JOB
About the Services:
Application for employment with the college is open to all interested applicants provided that they meet the qualification standards for the position. Job vacancies are published in the Bulletin of Vacant Position in the Government and posted in three (3) conspicuous places within the college and in the college website.
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
HR Officer
Duration: Fees/Charges:
12 minutes None
HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
1. Check for Job Vacancy Proceed to BISCAST and check the HRMO Bulletin Board found at the right side entrance for any job posting or check out the Civil Service Commission Bulletin.
Applicant
HRMO Bulletin Board At the right side entrance
2. Submit Application Submit an application letter specifying the position applied for together with the requirements and fill-up the
HR Clerk
HRMO Ground Floor New Admin. Bldg.
STEPS TO FOLLOW
PROCESSING TIME
2 minutes
DOCUMENTS REQUIRED
•
•
BISCAST-LBHRM-13 (13-Teaching Applicant) BISCAST-LBHRM-14 (14-NonTeaching Applicant)
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applicants logbook.
3. Preliminary Interview Undergo an interview with the Human Resource Management Officer upon filing of application to know whether the applicant meets the minimum requirements for the position.
Human Resource Management Officer
HRMO Ground Floor New Admin. Bldg.
4. Wait for the Advice / Notice Applicant will be advised to come back on a scheduled date when the Personnel Selection Board (PSB) screens the applicants to fill the vacancy. Only applicants who are able to meet the minimum Qualification Standard (QS) requirements will be called for an interview/demo /test by the PSB.
Personnel Selection Board
HRMO Ground Floor New Admin. Bldg.
5. PSB Screening The PSB screen and interview the applicants who meet the QS requirements.
Personnel Selection Board
Conferen ce Room 2nd Floor New Admin. Bldg.
10 minutes
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6. Hiring The applicants selected by the PSB to fill-up the vacant position is informed about the selection Employment papers are prepared by the Human Resource Management Office
Office of the President Staff
Office of the President 2nd Floor New Admin. Bldg.
Human Resource Management Office / HR Clerk
HRMO Ground Floor New Admin. Bldg.
*** END OF TRANSACTION ***
Title of Frontline Services:
FILING APPLICATION FOR LEAVE
About the Services:
Officials and employees on casual, temporary and permanent status of employment are entitled to vacation and sick leave.
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
HR Officer
Duration: Fees/Charges:
12 minutes None
HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Fill-up Application for Leave Form Employee accomplishes 2 copies of an Application for Leave Form (Form 6) and have it approved by the Immediate Supervisor
OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
DOCUMENTS REQUIRED •
CSC Form No. 6
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2. File Application for Leave Form Employee submits the Form 6 together with the requirements stated on the Form 6. HR Clerk received and record Forms 6 and make sure that supporting documents are in order.
HR Clerk
HRMO Ground Floor New Admin. Bldg.
2 minutes
Sick Leave ✓ Medical Certificate (for Absence of more than 5 days) • Maternity Leave/ Paternity Leave ✓ Birth Certificate, in case of child delivery. ✓ Medical Certificate, in case of miscarriage and the like. •
•
•
3. Processing of Leave Form / Approval of Leave Computation Human Resource Management Officer (HRMO) certifies as to available leave credits and return to the employee concerned duly certified Application for Leave.
Human Resource Management Officer
HRMO Ground Floor New Admin. Bldg.
4. Approval by the Vice President / President Employee receives the processed Form
Vice President for Admin. & Finance / College President
VPAF Office / Office of the College President
BISCAST-FHRM-06 (for absence of more than 30 days or more) BISCAST-LBHRM-02
10 minutes
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6 and submit the form to the Office of the College President (for leaves of more than 3 days) or the Office of the Vice President for Admin and Finance.
HR Clerk
2nd Floor New Admin. Bldg. HRMO Ground Floor New Admin. Bldg.
Acts on the application for leave and return to the HRMO the approved/ disapproved application. Furnish copy of approved/ disapproved Application for Leave to the applicants and concerned offices. *** END OF TRANSACTION ***
Title of Frontline Services:
SECURING SERVICE RECORD, CERTIFICATE OF EMPLOYMENT AND OTHER PERSONNEL RECORDS
About the Services:
Officials and employees may secure copy/ies of Service Record, Certificate of Employment and other personnel records. Such documents are usually required in the applications for loans, claim for loyalty pay, retirement, terminal leave, employment by other firms/agencies and other legal purposes.
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
HR Officer
Duration: Fees/Charges:
5 minutes None
Page 39 of 73
HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Fill-up Requisition Slip /Register in Logbook. Fill-up the requisition slip form and register in the request for document logbook specifying the requested certification, nature/ purpose and other particulars of the request 2. Print Record Wait while the requested document is being prepared by the Human Resource Management Officer or the employee-incharge.
OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
HR Clerk
HRMO Ground Floor New Admin. Bldg.
1 minute
DOCUMENTS REQUIRED • •
•
•
Human Resource Management Officer / HR Clerk
HRMO Ground Floor New Admin. Bldg.
1 minute
3. Approval of the Record Submitted the requested record to the Human Resource Management Officer for signature
Human Resource Management Officer
HRMO Ground Floor New Admin. Bldg.
2 minutes
4. Issuance of Record Receive the requested record from the employee-incharge and sign in the logbook.
HR Clerk
HRMO Ground Floor New Admin. Bldg.
1 minute
•
•
•
BISCAST-FHRM-41 BISCAST-LBHRM-04 (04-Service Record) BISCAST-LBHRM-05 (05-Cert. of Employment) BISCAST-LBHRM-06 (06-Other Document)
BISCAST-LBHRM-04 (04-Service Record) BISCAST-LBHRM-05 (05-Cert. of Employment) BISCAST-LBHRM-06 (06-Other Document)
*** END OF TRANSACTION ***
Page 40 of 73
MEDICAL SERVICES AND HEALTH UNIT Title of Frontline Services:
ISSUANCE OF HEALTH EXAMINATION FORMS AND MEDICAL CERTIFICATES
About the Services:
The Medical Health Unit issues Health Examination Form for 1st year entrants, transferees, returnees and employees for school health records while medical certificates are for On-the-Job Training students, absentees, and school policy exemption
Key Person:
Medical Personnel
Duration: Fees/Charges:
40 minutes None
HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
1. Receives client and asks for client’s concerns.
Nurse
Medical Health Unit
1 minute
2. Issues Health Examination Form and/or Medical Certificate to the client and assists the client in filling up the same.
Nurse
Medical Health Unit
1 minute
•
Health Examination Form and/ or Medical Certificate
3. Endorses the client to the Medical Officer
Nurse
Medical Health Unit
1 minute
•
Health Examination Form and/ or Medical Certificate
4. Assesses the health status of the client through
Medical Officer
Medical Health Unit
20 minutes
•
Health Examination Form and/or Medical Certificate
STEPS TO FOLLOW
DOCUMENTS REQUIRED
1.
Page 41 of 73
physical/medic al examination.
5. Prescription and/or Referral Prescribe medicine and/or medical treatment and refers the client to other medical institution if necessary.
Medical Officer
Medical Health Unit
5 minutes
•
Health Examination Form and/or Medical Certificate
6. Note down the finding and recommendati on in the Health Examination Form and/or Medical Certificate
Medical Officer
Medical Health Unit
5 minutes
•
Health Examination Form and / or Medical Certificate
7. Sign in the Health Form and/or Medical Certificate and returns the same to the Nurse.
Medical Officer
Medical Health Unit
2 minutes
•
Health Examination Form and / or Medical Certificate
8. Follow-up Advice Reiterate and advise the client as to the finding and recommendati on of the Medical Officer.
Nurse
Medical Health Unit
1 minute
•
Health Examination Form and / or Medical Certificate
9. Dispensing of Medicine Dispense and administer available medicine to the client, if necessary.
Nurse
Medical Health Unit
1 minute
•
Health Examination Form and / or Medical Certificate
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10. Record in the Logbook the name and respective department of the client and assist the client in signing the Logbook.
Nurse
Medical Health Unit
1 minute
•
Health Examination Form and / or Medical Certificate
11. File a copy of Health Form and/or Medical Certificate if necessary.
Nurse
Medical Health Unit
1 minute
•
Health Examination Form and / or Medical Certificate
12. Discharge the client.
Nurse
Medical Health Unit
1 minute
•
Health Examination Form and / or Medical Certificate
*** END OF TRANSACTION ***
Title of Frontline Services:
MEDICAL EXAMINATION FOR STUDENT ENTRANTS
About the Services:
The Medical Health Unit make available medical/physical examination for 1st year entrants, transferees and returnees as a requirement for enrolment and a baseline line data for the client’s health condition.
Key Person:
Medical Officer, Nurse
Duration: Fees/Charges:
43 minutes None
HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Receiving a. Receives client and asks for client’s concerns.
OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
Nurse
Medical Health Unit
1 minute
DOCUMENTS REQUIRED
Page 43 of 73
Informs the client about the needed medical requirements for enrolment.
b. Evaluates the medical result of the client.
Nurse
Medical Health Unit
2 minutes
• Medical results
Medical Officer
Medical Health Unit
2 minutes
• Medical results
Nurse
Medical Health Unit
1 minute
•
If the client has no Chest XRay/Anti-HAV results, refers the client for medical laboratory procedures as baseline data of client’s health conditions.
c. Check completeness and validity of medical results. If the client has Chest XRay/Anti-HAV results, checks and verifies the validity and completeness of the same. If the Chest XRay/ Anti-HAV results are invalid or incomplete, returns the same to the client.
2. Issuance and Filling up of Form If the Chest XRay/Anti-HAV results are valid and complete, issues Health Examination Record Form to the client and
Health Examination Record Form
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assists the client in filling up the same.
3. Endorses the client to the Medical Officer
Nurse
Medical Health Unit
1 minute
•
Health Examination Record Form
4. Assessment and Physical/Medica l Examination Assesses the health status of the client through physical/medic al examination.
Medical Officer
Medical Health Unit
20 minutes
•
Health Examination Record Form
5. Prescription and/or Referral Prescribes medicines and medical treatment, secures clearances and refers the client to TB-DOTS and/or other medical institutions, if necessary.
Medical Officer
Medical Health Unit
5 minutes
•
Health Examination Record Form
6. Notation Notes down the findings and recommendatio ns in the Health Examination Record Form and returns the same to the Nurse.
Medical Officer
Medical Health Unit
5 minutes
•
Health Examination Record Form
7. Follow-up Advice
Nurse
Medical Health Unit
2 minutes
•
Health Examination Record Form
Reads and interprets the Chest X-Ray/ Anti-HAV results.
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Reiterates and advise the client as to the findings and recommendatio ns of the Medical Officer. 8. Dispensing of Medicine Dispenses and administers available medicine/s to the client, if necessary.
Nurse
Medical Health Unit
1 minute
•
Health Examination Record Form
9. Signing and Recording Sign the Student’s Clearance of the client. Records in the Logbook the name and respective department of the client and assists the client in signing the Logbook
Nurse
Medical Health Unit
1 minute
•
Health Examination Record Form
10. Filing Files the client’s Health Examination Record Form and record per color-coded folders, segregating clients with findings/health concerns and those without.
Nurse
Medical Health Unit
1 minute
•
Health Examination Record Form
11. Discharge Discharge the client
NURSE
Medical Health Unit
1 minute
•
Health Examination Record Form
*** END OF TRANSACTION ***
Page 46 of 73
Title of Frontline Services:
OUTPATIENT CONSULTATION AND EMERGENCY TREATMENT
About the Services:
The Medical Health Unit make available an outpatient consultation and treatment as part of the services to all employees, students, dependents and visitors for initial assessment and treatment.
Key Person:
Medical Officer, Nurse
Duration: Fees/Charges:
41 minutes None
HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
1. Receives client and asks for client’s concern
Nurse
MEDICAL Health
1 minute
2. Check if the client’s has a previous record, if yes, retrieves the respective Consultation and Treatment Form and records of the client
Nurse
MEDICAL Health Unit
1 minute
•
Consultation and Treatment Form
3. Issuance and Filling up of Forms. If the client has no previous record, issues Consultation and Treatment form to the client and assists the client in
Nurse
Medical Health Unit
2 minutes
•
Consultation and Treatment Form
STEPS TO FOLLOW
DOCUMENTS REQUIRED
Page 47 of 73
filling up the same 4. Initial Assessment and validation. Initially assesses the chief complaints as conveyed by the client. Gets the vital signs of the client and validates the ist aid and/or referral.
Nurse
Medical Health Unit
2 minutes
•
Consultation and Treatment Form
5. If the Medical officer is “out”, gives first aid to the client, if necessary, and/or refers the client to another medical institution.
Nurse
Medical Health Unit
1 minute
•
Consultation and Treatment Form
6. Endorsement. If the Medical officer is “in”, endorses the client to the former.
Nurse
Medical Health Unit
1 minute
•
Consultation and Treatment Form
7. Evaluation, Examination, Diagnosis, Consultation and Treatment. Evaluates the medical history of the client, examines the client, diagnoses the client’s illness, discusses the health conditions of the client, gives the client health advices, treats the client’s illness and performs such
Medical Officer
Medical Health Unit
20 minutes
•
Consultation and Treatment Form
Page 48 of 73
other appropriate medical services.
8. Prescription and/or Referral Prescribes medicines and/or medical treatment and refers the client to other medical institutions, if necessary.
Medical Officer
Medical Health Unit
2 minutes
•
Consultation and Treatment Form
9. Notation Notes down the findings and recommendatio ns in the Consultation and Treatment Form and returns the same to the Nurse.
Medical Officer
Medical Health Unit
5 minutes
•
Consultation and Treatment Form
10. Follow-up Advice Reiterates and advises the client as to the findings and recommendati ons of the Medical Officer.
Nurse
Medical Health Unit
2 minutes
•
Consultation and Treatment Form
11. Dispensing of Medicine. Dispenses and administers available medicine/s to the client, if necessary.
Nurse
Medical Health Unit
1 minute
•
Consultation and Treatment Form
12. Recording Records in the Logbook the name and respective department of the client and assists the client
Nurse
Medical Health Unit
1 minute
•
Consultation and Treatment Form
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in signing the Logbook.
13. Filling Files the client’s Consultation and Treatment Form and records.
Nurse
Medical Health Unit
1 minute
14. Observation Requests the client to stay in the meantime for observation. Observes the physical and health conditions of the client.
Medical Officer
Medical Health Unit
As the need arises
15. Discharge Discharges the client if the client is already well.
Nurse
Medical Health Unit
1 minute
•
Consultation and Treatment Form
•
Consultation and Treatment Form
*** END OF TRANSACTION ***
Page 50 of 73
MEDICAL AND DENTAL HEALTH SERVICES UNIT Title of Frontline Services:
DENTAL SERVICES
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
Medical Personnel
What are the Requirements: • For new students, transferees and new employees: - Secure Dental Record Form in the Dental Clinic and accomplish upon enrolment/hiring. Duration: Fees/Charges:
13 minutes None
HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
4. Approach Dental AIde
Emilia Carretero
Dental Clinic
2 min.
•
Dental Record Form
5. Tells/consult what his/her chief complaints to the Dentist
Maria Felicia Fortuna, D.M.D.
Dental Clinic
5 min. to 1 hr.
•
Dental Record Form
6. Take note of Dentist’s advice after treatment. Receives medicines (if available)
Maria Felicia Fortuna, D.M.D.
Dental Clinic
2-5 min.
•
Dental Record Form
7. Approach Dental Aide
Emilia Carretero
Dental Clinic
1 min.
•
Dental Record Form
STEPS TO FOLLOW
DOCUMENTS REQUIRED
*** END OF TRANSACTION ***
Page 51 of 73
LEARNING RESOURCE AND DEVELOPMENT OFFICE Title of Frontline Services:
AVAILMENT AND VALIDATION OF LIBRARY CARD
About the Services:
Library cards are issued to bonafide students and employees of this institution to be used for availment and access to resources of the library and to other neighboring libraries.
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
Librarian
Duration: Fees/Charges:
12 minutes None / 15 Php for Library Card replacement
HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW
OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
Jimmy P. Buena
Learning Resource Hub, Informatio n Counter
1 minute
Learning Resource Hub, Informatio n Counter
1 minute
DOCUMENTS REQUIRED
New Library Card 1. Submit complete requirements
• •
1”x1” recent picture Matriculation form
Validation of Library Card 1. Submit complete requirements
Jimmy P. Buena
• •
Old library card Matriculation form
Library card replacement 1. Pay required pay
Cashier’s Clerk
Cashier’s Office
2. Submit complete requirements
Jimmy P. Buena
Learning Resource Hub, Informatio n Counter
• Pre-payment form for library card replacement
1 minute
• Official Receipt of payment • 1”x1” recent picture • Old library card • Affidavit of Loss (if lost library card)
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3. Fill-up logbook with complete data needed for recording in the electronic file and generation of library card
4. Record time of release upon issuance of library card
Jimmy P. Buena
Jimmy P. Buena
Learning Resource Hub, Informatio n Counter
Learning Resource Hub, Informatio n Counter
8 minutes
• Personal data
• Filled-up logbook 1 minute
*** END OF TRANSACTION ***
Title of Frontline Services:
CIRCULATION OF BOOKS AND OTHER LIBRARY RESOURCES
About the Services:
BISCAST library collections include books, magazines, newspapers, journals, electronic and integrated resources, theses and dissertation are accessed in open shelves. Library system locates available library resources in the different sections that are arranged by Dewey Decimal Classification DDC) System. Books found in the circulation section can be borrowed by to all bonafide students, faculty and employees of the college while reserve books and collection found in the periodical section can be read inside the intended area.
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
Librarian
Duration:
10 minutes
Fees/Charges:
I peso per hour overdue
Page 53 of 73
HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
1. Present books for check-out
Emilio B. Villareal
Learning Resource Hub, Circulatio n Section
1 minute
• Pre-filled up book card • Library card • Employee ID (for employees • School ID (outside researchers) • Valid ID(Alumni and retired employees)
2. Fill-up logbook with complete data needed
Emilio B. Villareal
Learning Resource Hub, Circulatio n Section
3 minutes
• Filled-up logbook
3. Receives book in good condition
Emilio B. Villareal
Learning Resource Hub, Circulatio n Section
1 minute
• Signed book card • Borrowers acceptance receipt (for employees)
Emilio B. Villareal
Learning Resource Hub, Circulatio n Section
3 minutes
• Pulled-out book card inserted back to books
Cashier’s Clerk
Cashier’s Office
Emilio B. Villareal
Learning Resource Hub, Circulatio n Section
STEPS TO FOLLOW
DOCUMENTS REQUIRED
Borrowing
Returning 1. Check-in borrowed library materials in good condition
If overdue, pay required fee
2. Receive library card. Employee borrower receives return slip
• Pre-payment form for overdue fine
2 minutes
• Official Receipt of payment (if overdue)
Page 54 of 73
*** END OF TRANSACTION ***
Title of Frontline Services:
ISSUANCE OF REFERRAL LETTER
About the Services:
Librarian issued referral letter to bonafide students and employees of this institution to be used for availment and access to resources to other neighboring libraries.
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
Librarian
Duration: Fees/Charges:
10 minutes None
HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Submit requirement 2. Fill-up logbook with complete data needed for generation of referral letter 3. Record time of release upon issuance of issuance of referral letter
OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
Jimmy P. Buena
Learning Resource Hub
1 minute
Jimmy P. Buena
Learning Resource Hub
8 minutes
Jimmy P. Buena
Learning Resource Hub
1 minute
DOCUMENTS REQUIRED • Validated library card
• Filled-up logbook • Personal data
• Filled-up logbook
*** END OF TRANSACTION ***
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ADVANCED EDUCATION SERVICES AND QUALITY ASSURANCE Title of Frontline Services:
ACCREDITATION OF CURRICULAR PROGRAMS
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
Administrative Officer V
Duration: Fees/Charges:
Time varies None
HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
1. Informs the Director of the intention to submit curricular program/s for accreditation.
AESQA Clerk
2nd/Flr Old Admin Bldg
2 min.
2. The respective Area Committee/s waits for notification from the AESQA Director
AESQA Director
2nd/Flr Old Admin Bldg
2 - 5 min.
3. The Program Chairperson submits PPP & SSR after collating and finalizing summary of all area rating in the master survey instrument.
AESQA Clerk
2nd/Flr Old Admin Bldg
1 min.
4. Waits for the comments and/or initial findings of AESQA Director
AESQA Director
2nd/Flr Old Admin Bldg
5 days
STEPS TO FOLLOW
DOCUMENTS REQUIRED
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5. After review and finalization of PPP, submit final copy of the same for binding.
AESQA Clerk
2nd/Flr Old Admin Bldg
1
min.
6. Waits for Binding of PPP
AESQA Clerk
2nd/Flr 10-15 min. Old Admin Bldg
7. Waits for further instructions from the AESQA Director
AESQA Director
2nd/Flr Old Admin Bldg
At least within the day upon receipt of the approval
8. The respective area committee/s conducts continuous preparation of needed documents and improvement of physical facilities
AESQA Director
Accredita tion Center
Time varies depending upon the volumes of accreditatio n documents
9. Prepares and finalizes accreditation related documents
AESQA Director
Accredita tion Center
Time varies depending upon the volumes of accreditatio n documents
10. Waits for the scheduled mock accreditation
AESQA Director
Accredita tion Center
1 day
11. Comply internal accreditors’ recommendati on/s
AESQA Staff
AESQA Office
Time varies depending upon volumes of documents
12. Waits for AACCUP Survey Visit
AESQA Director
AESQA Office
3-4 days
*** END OF TRANSACTION ***
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OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS Title of Frontline Services:
PROGRAM IMPROVEMENT AND SERVICES
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
Vice President for Academic Affairs
Duration: Fees/Charges:
5-15 minutes None
HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
1. Check the completeness of the attachments of request (if any) and shall be recorded in the logbook. BISCAST-LBAVPAA-O4)
VPAA Staff
2nd Floor, Admin Building
3 min.
2. Tells/consult what his/her chief complaints to the Dentist
VPAA
2nd Floor, Admin Building
(within 8 hours upon receipts)
STEPS TO FOLLOW
3. Receives and record the communications (BISCAST- LBAVPAA-09)
4. Prepares transmittal to concerned units
DOCUMENTS REQUIRED
(15 days for critical decision)
VPAA Staff
2nd Floor, Admin Building
3 min.
VPAA
2nd Floor, Admin Building
(within 8 hours upon receipts) (15 days for critical decision
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5. Receives and checks the completeness of attachments before receiving and forwarded it to the HRM Office (BISCASTLBAVPAA-06)
VPAA Staff
2nd Floor, Admin Building
5 min.
6. Signs by the VPAA and forwarded to the HRM Office
VPAA
2nd Floor, Admin Building
Signed within 8 hours upon receipt
7. Receives and checks the completeness of attachments before receiving and forwarded it to the HRM Office (BISCASTLBA-VPAA-06)
VPAA Staff
2nd Floor, Admin Building
5 min.
8. Checks and Evaluates the correctness of the actual claim of loads based on the schedules of Equivalent Teaching Load Computation
VPAA
2nd Floor, Admin Building
15 min.
9. Receives and ensure the completeness of documents and attachments (BISCAST-LBAVPA-02) (BISCAST-LBAVPA-01) (BISCAST-LBAVPA-013
VPAA Staff
2nd Floor, Admin Building
3 min.
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10. Checks and evaluate the veracity of the documents
11. Receives and prepares endorsement to various academic offices particularly in observance of the date of compliance for action
VPAA
2nd Floor, Admin Building
5 Minutes (But not to exceed 8 hours upon receipt
VPAA And VPAA STAFFS
2nd Floor, Admin Building
3 min. To 8 hours With critical decision (15 days)
*** END OF TRANSACTION ***
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INFORMATION AND COMMUNICATIONS TECHNOLOGY OFFICE Title of Frontline Services:
INTERNET ACCESS REQUEST
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
ICT Personnel
What are the Requirements: •
School ID or Certificate of Enrolment
Duration: Fees/Charges:
1 hour and 1 minute None
HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Present Student ID or Certificate of Enrolment.
OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
ICT Personnel
ICT Office Learning Resource Hub Building
1 minute
DOCUMENTS REQUIRED • •
Student ID Certificate of Enrolment
2. Register in the logbook.
3. Get the access code. 1 Hour 4. Enters the access code to portal login.
5. Does research work for one (1) hour.
*** END OF TRANSACTION ***
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Title of Frontline Services:
WIFI ACCESS REQUEST
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
ICT Personnel
What are the Requirements: •
School ID or Certificate of Enrolment
Duration: Fees/Charges:
less than 1 Minute None
HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Present Student ID or Certificate of Enrolment. 2. Register in the logbook. 3. Get the access code. 4. Enters the access code to portal page. 5. Does internet surfing for maximum of 20 hours per semester.
OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
ICT Personnel
ICT Office Learning Resource Hub Building
Less than 1 Minute
DOCUMENTS REQUIRED • •
Student ID Certificate of Enrolment
*** END OF TRANSACTION ***
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BUDGET OFFICE Title of Frontline Services:
REQUEST FOR OBLIGATION OF CLAIMS/PAYABLES
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
Budget Officer
What are the Requirements: • •
•
Personal Services (PS)- Proof of Services Rendered, Appointment, Contract MOOE - Approved P.R.; BAC Documents, P.O., Proof of Delivery - Proof of Travelling or Training Expenses - Proof of Billing for Utility Bills Capital Outlay (CO)- Approved Program of Work - BAC Endorsements/Documents - Progress Billing - Inspection/Accomplishment Report
Duration: Fees/Charges:
20-30 minutes per transaction/claim None
HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Submit claims/payabl es for obligation, wait for evaluation of supporting documents
2. Record the claim in the Receiving Logbook
OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
Budget Officer/Budget Staff
Budget Office, Ground Floor-New Admin. Building
Budget Staff
Budget Office, Ground Floor-New Admin. Building
PROCESSING TIME
5-10 min.
DOCUMENTS REQUIRED
•
•
2
Obligation Request Status (ORS) Slip- Box A, signed Proof of services rendered,leg al basis for claims, etc.
min.
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3.
Verify availability of funds/budget for claims presented, sign box B
Budget Officer
Budget Office, Ground Floor-New Admin. Building
5-10 min.
3 Record obligated claims in their respective registries
Budget Staff
Budget Office, Ground Floor-New Admin. Building
3 min.
4 Release the processed claims/payables to the Accounting Office
Budget Staff
Budget Office, Ground Floor-New Admin. Building
5 min.
*** END OF TRANSACTION ***
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COLLECTION AND DISBURSEMENT OFFICE Title of Frontline Services:
HOW TO CLAIM A CHECK
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
Disbursing Officer
What are the Requirements: • Valid ID of Claimant or Authorized Claimant (Original) • Authorization/Special Power of Attorney (in case claimant is not available) • Photocopied ID of Authorized Claimant (in case claimant is not available) Duration: Fees/Charges:
42 minutes None
HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
8. Approach the Disbursing Officer to query
Client
Ground Floor New Admin Building
7 min.
9. Verify from Unclaimed Checks the name of the claimant
Disbursing
Ground Floor New Admin Building
7 min.
10. Present documents required
Client
Ground Floor New Admin Building
7 min.
11. Sign the Received portion of the Disbursement Voucher and
Client
Ground Floor New Admin Building
7 min.
STEPS TO FOLLOW
DOCUMENTS REQUIRED
•
Valid ID or Authorization Letter (Special Power of Attorney) and valid ID for authorized claimant
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the duplicate check
5. Sign the Logbook for Checks Released
Client
Ground Floor New Admin Building
7 min.
6. Release the check
Disbursing Officed
Ground Floor New Admin Building
7 min.
*** END OF TRANSACTION ***
Title of Frontline Services:
HOW TO REQUEST A CERTIFICATION FOR LOST OFFICIAL RECEIPT
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
Collecting Officer
What are the Requirements: • Order of Payment • Official Receipt Duration: Fees/Charges:
53 minutes per client P 25.00 per certificate
HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW
1. Secure an Order of Payment from the Accounting Office before queuing
OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
Client
Ground Floor New Admin Building
PROCESSING TIME
DOCUMENTS REQUIRED
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2. Verify from Collecting Unclaimed Officer Checks the name of the claimant
Ground Floor New Admin Building
3 min.
•
Order of Payment
3. Preset official Receipt to Cashier
Client
Ground Floor New Admin Building
10 min.
•
Official Receipt
Cashier
Ground Floor New Admin Building
10 min.
•
Official Receipt
12. Prepare Certificate of Lost OR
Cashier
Ground Floor New Admin Building
10 min.
•
Official Receipt
6. Record to Certification Logbook
Cashier
Ground Floor New Admin Building
10 min.
•
Logbook
7. Receive certification and sign logbook
Client
Ground Floor New Admin Building
10 min.
•
Logbook
4. Present documents required
*** END OF TRANSACTION ***
Title of Frontline Services:
STEPS TO FOLLOW IN PAYING
HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW
1. Before queuing at the Collection and Disbursment Office, secure from the issuing office the document required as to the desired type
OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
Client
Ground Floor New Admin Building
PROCESSING TIME
DOCUMENTS REQUIRED •
Order of Payment of Assessment
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of fee for payment
2. Receives from client documents required
Collecting Officers
Ground Floor New Admin Building
3 minutes per client under normal circumstanc es (Not Offline nor Brown Out)
•
Order of Payment Cash or Cash Item Cash Denomination Slip
Collecting Officers
Ground Floor New Admin Building
3 minutes per client under normal circumstanc es (Not Offline nor Brown Out)
•
Order of Payment Cash or Cash Item Cash Denomination Slip
Collecting Officers
Ground Floor New Admin Building
3 minutes per client under normal circumstanc es (Not Offline nor Brown Out)
•
Order of Payment Cash or Cash Item Cash Denomination Slip
5. Print Official Receipt
Collecting Officers
Ground Floor New Admin Building
3 minutes per client under normal circumstanc es (Not Offline nor Brown Out)
•
Order of Payment Cash or Cash Item Cash Denomination Slip
6. Count your change before leaving the counter
Client
Ground Floor New Admin Building
3. Verify authenticity of cash viz a viz cash denomination slip
4. Input to system desired free and fund for payment
*** END OF TRANSACTION ***
Page 68 of 73
SUPPLY OFFICE Title of Frontline Services:
RECEIVING/ACCEPTS SUPPLIES
About the Services:
The Supply Office receives/accepts and issues supplies and materials, equipment, accountable forms and issues control number.
Schedule of Availability:
Office Hours
Key Person:
Supply Office / Office Clerk
What are the Requirements: • None Duration: Fees/Charges:
17 minutes None
HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW •
OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
Supply Office / Office Clerk
Supply Office
3 minutes
DOCUMENTS REQUIRED
Control Number
1. Prepares trip ticket
•
Trip Ticket
2. Prepare gas slip
•
Gas Slip
3. Prepare gate pass
•
Gate Pass
•
(RIS) Request and Issue Slip
•
PAR / ICS slip
• Supplies an Materials 1. List the needed supplies and materials
Supply Office / Office Clerk
Supply Office
2. Sign the requested materials and received portion of RIS • Equipment 1. Signs the PAR/ICS
3 minutes
2 minutes
Supply Office / Office Clerk
Supply Office
1 minute
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• Accountable forms 1. Informs the Supply Office / storekeeper of Office Clerk the needed Supply Office / numbers of Office Clerk accountable forms 2. Signs the “Requested by” and “Received” portion of the RIS
Supply Office Supply Office
6 minutes
•
(RIS) Request and Issue Slip
1 minute
•
(RIS) Request and Issue Slip
*** END OF TRANSACTION ***
Title of Frontline Services:
ISSUE RENTED ACADEMIC GOWNS AND CAPS FOR GRADUATION
About the Services:
The Supply Office issue rented academic gowns and caps after payment of graduation fee.
Schedule of Availability:
As scheduled per College Code or Academic Calendar, Office Hours Supply Office / Office Clerk
Key Person: What are the Requirements: • Original official receipt for graduation fee. Duration: Fees/Charges:
10 minutes None
HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Presents original receipt for graduation fee for issuance of Academic Gown and Cap 2. Receives the Academic Gown and Cap 3. Returns the rented Academic Gown and Caps as scheduled
OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
Supply Office / Office Clerk
Supply Office
4 minutes
Supply Office / Office Clerk
Supply Office
3 minutes
Supply Office / Office Clerk
Supply Office
3 minutes
DOCUMENTS REQUIRED • Original receipt for graduation fee
*** END OF TRANSACTION ***
Page 70 of 73
PHYSICAL PLANT DEVELOPMENT AND MAINTENANCE SERVICES Title of Frontline Services: Schedule of Availability: Key Person:
ACCEPTS AND SCHEDULES RESERVATIONS OF FACILITIES Monday-Friday, Office Hours PPDMS Director and Clerk
What is the Requirements: • Letter of Request • Activity Form Duration: Fees/Charges:
18 minutes None
HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
PPDMS Clerk
College Building
5 min.
PPDMS Director
College Building
5 min.
15. Receive the signed Activity form iwth attachments
PPDMS Clerk
College Building
3 min.
16. The Office of the President turns over the Letter of Request to the Director for recommendati on
PPDMS Clerk
College Building
5 min.
STEPS TO FOLLOW 13. Submit a Letter of Request indicating the Title of Activity, Date and Time, Venue and No. of Participants
14. Submit a fully accomplished Activity Form with attached approved Letter of Request for signature
DOCUMENTS REQUIRED Letter of Request
Activity Form
Page 71 of 73
*** END OF TRANSACTION ***
Title of Frontline Services:
ACCEPTS AND SCHEDULES RESERVATIONS OF VEHICLES
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
PPDMS Director and Clerk
What is the Requirements: • Letter of Request Duration: Fees/Charges:
5 minutes None
HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Submit a Letter of Request indicating the Title of Activity, Date and Time of Departure and Arrival, Location and List of Participants/ Passengers
OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
PPDMS Clerk
College Building
5 min.
DOCUMENTS REQUIRED Letter of Request
*** END OF TRANSACTION ***
Page 72 of 73
Title of Frontline Services:
RECEIVES REQUEST FOR MAINTENANCE PROBLEMS IN THE COLLEGE
Schedule of Availability:
Monday-Friday, Office Hours
Key Person:
PPDMS Maintenance Personnel and Clerk
What is the Requirements: • Service Request Form Duration: Fees/Charges:
25 minutes None
HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW
1. Fill up two copies of the Service Request Form 2. Interact with the Maintenance Personnel 3. Evaluates the job done
OFFICE/PERSON RESPONSIBLE
LOCATION OF OFFICE
PROCESSING TIME
PPDMS Clerk
College Building
5 min.
PPDMS Maintenance Personnel
College Building
15 min.
PPDMS Maintenance Personnel
College Building
5 min.
DOCUMENTS REQUIRED Service Request Form
*** END OF TRANSACTION ***
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