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TABLE OF CONTENTS Vision and Mission………………………………………

3

College Mandate………………………………………

4

Core Values………………………………………………

5

Quality Policy ……………………………………………

6

History of BISCAST ………………………………………

7

The College Seal ……………………………………….

10

The College Hym ……………………………………….

11

Office of the Registrar …………………………………

12

Accounting Office ……………………………………..

21

Office of the Guidance Center ……………………..

24

Office Student Development Services …………….

29

Human Resource Management Office …………...

35

Medical and Dental Office …………………………..

41

Learning Resource Hub ……………………………….

52

Advanced Education Services and Quality Assurance ………………………………..

56

Vice President for Academic Affairs Office ………

58

Information Communications Technology Office .

61

Budget Office ……………………………………………

63

Collection and Disbursement Office ………………..

65

Supply Office …………………………………………….

69

Physical Plant Development

and Maintenance Services …………………………...

1

71

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VISION The premier applied sciences and technology institution in the country.

MISSION Produce quality graduates who are highly competitive and socially responsive to the needs of the community along instruction, research, extension and entrepreneurial undertakings through excellent applied science and technology education.

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COLLEGE MANDATE The College shall primarily provide advanced education, higher technological, professional and vocational instruction and training in the sciences, arts, education, entrepreneurship, engineering and other related courses. It shall also undertake research and extension services and provide progressive leadership in its areas.

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CORE VALUES Brilliance

Integrity Student-Centered

Competence Adaptability

Service-Oriented Teamwork

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QUALITY POLICY ISO 9001:2008 BISCAST commits to provide relevant applied sciences and technology education through continuous improvement of its programs and services thereby producing satisfied graduates who are highly competitive and socially responsive.

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HISTORY OF BISCAST Its history goes back to1911, when it started as the Camarines Sur Trade School (CSTS). By virtue of House Bill no. 2919 (R.A. 825), sponsored by Congressman Emilio Tible, and approved in August 15, 1952, the school was nationalized and renamed Camarines Sur National School of Arts and Trades (CSNSAT). Upon its conversion to a full pledged college by virtue of R.A. No. 5056 sponsored by Cong. Ramon H. Felipe, Jr. in June 17, 1967, the CSNSAT was converted into a College and renamed as Bicol College of Arts and Trades (BCAT) and was authorized to offer courses like Bachelor of Science in Industrial Education (BSIE). This was during the term of Mr. Carlos Borjal, but before it formally assumed its name as BCAT, it was known as Camarines Sur National College of Arts and Trades (CSNCAT) until in the mid 1980’s when it adapted its name BCAT.

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Under the administration of Mr. Honesto T. Aguilar, the 5 th School Superintendent, BCAT started its offering of Engineering courses name

passers and board top notchers. In December 2000, pursuant to Republic Act 8760, on the integration of CHED Supervised Institution (CSI’s) to State Universities and College (SUC’s), the Bicol College of Arts and Trades was integrated to the Camarines Sur Polytechnic Colleges (CSPC) in Nabua, Camarines Sur. For more than 11 years, it existed as the CSPC Naga Campus under three Presidents, Dr. Lourdes B. Laniog (2000-2002), Dr. Monsito G. Ilarde (2002- 2010) and Dr. Dukce F. Aian (2010-2012). Serving as Campus Directors were Dr. Amparo A. Nieves (2000-2002, 2003-2006), Dr. Alejandro R. Cor- tez (2002-2003) and Dr. Richard H. Cordial (2010-2012), who also became Campus Administrator before the conversion of the College. In October 19, 2012, under the sponsorship of Cong. Luis R. Villafuerte of the 3 rd District of Camarines Sur, Pres. Benigno Aquino III signed the passage of RA 10231 formally separating the school from CSPC and naming it the Bicol State College of Applied Sciences and Technology (BISCAST) with its first President, Dr. Richard H. Cordial. Page 8 of 73

The CSNCAT, the BCAT and then CSPC- Naga Campus, now BISCAST, takes pride in its distinguished history that saw the growth of this institution. Thousands of young men and women have passed through its portals and are now productive citizens or community leaders. It has survived more than 100 years as an institution of learning and served generations of Bikolanos. It remains to this day, a premier source of Engineering and Vocational Technology, Teacher Education, and Architecture. With its new mandate, it looks forward to enriching its programs in the Applied Sciences and Technology. With the spirit and dynamism of its present leaders and staff, it will continue to grow, serve and pursue its goals and commitment to the people of Bicol.

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THE COLLEGE SEAL ELEMENTS: THE YEAR 1911, denotes the founding year of the institution, from its name CSTS to the present TORCH, signifies victory and strength for sustaining good quality education and technological skills for over 100 years. GOLDEN LAUREL LEAVES, symbolizes the continuing growth and development of the institution in specialized fields. ATOM, represents the field of science. In the structure of the atom, the electrons indicate the 3 mandates of the College; INSTRUCTION, RESEARCH and EXTENSION. These are aided by its orbits signifying the school’s administration, parents/alumni and the students the 3 indispensable components of the institution. GEAR, symbolizes technology. The 7-toothed gear represents the 6 previous and present name where this institution excelled. BICOL MAP, BISCAST as the first applied sciences and technology institution of the region where it is located. BICOL STATE COLLEGE OF APPLIED SCIENCES AND TECHNOLOGY, its present name.

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COLLEGE HYMN Hold high the shining banner Firm and strong over the times Lift us in our noble endeavour And lead us to progress door Upon Thee Alma Mater dear Life’s destiny we never fear; In our hardship comfort us In your guiding hands we trust Thy flag will fly to distant spheres. Refrain BISCAST Hail! Thou giver of gifts that gladden Thou molder of brains and brawn Thou builder of Spartan men Our hearts to Thee we enthrone Proud we will ever be Of the BISCAST For all eternity. All glory Hail to Thee. (repeat refrain)

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OFFICE OF THE SCHOOL REGISTRAR Title of Frontline Services:

ISSUANCE OF ACADEMIC CREDETIALS

About the Services:

Credentials are issued to students of the College who seek employment, take the board examinations and for record and reference purposes.

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

Registrar Staff

Duration: Fees/Charges:

1 hour, 7 minutes 25 Php (Certification Fee), 30.00 Php per page TOR fee

ISSUANCE OF ACADEMIC CREDENTIALS HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Fill out Transaction Slip Form indicating the following request(s): A.

OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

DOCUMENTS REQUIRED

Registrar Staff

Registrar’s Office

1 – 2 minutes

• Transaction Slip

Certifications (5 Working Days) • Diploma • Honorable Dismissal • Certification of Grades • Certificate of Enrolment • Certificate of General Weighted Average • Certificate as Graduate • Certificate as Bona fide Student • Certificate of Earned Units • Other Certifications

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B.

Official Transcript of Records (7 Working Days)

2. Presents the Transaction Slip and the duly accomplished Student’s Clearance.

Registrar Staff

Registrar’s Office

1 – 2 minutes

• Transaction Slip • Student’s Clearance

3. Pay the required fees: • Official Transcript of Records – P30.00/page • Honorable Dismissal – P25.00 • Certifications – P25.00 • Certificate of Grades – P25.00 • Documentary Stamp – P15.00

Cashier

Cashier’s Office

2 – 3 minutes

• Charge Slip

4. Submit the Official Receipt of Payment, duly approved Student’s Clearance, and other documents necessary in the issuance of academic credentials.

Registrar Staff

Registrar’s Office

30 minutes to 1 hour

• Official Receipt of Payment • Duly approved Student’s Clearance Other documents: • Two copies of passport size picture with white background and name tag (for Board Exam) • Documentar y Stamp •

5. Claim the requested academic credentials then

Registrar Staff

Registrar’s Office

3 – 5 minutes

• Transaction Slip • Authorizatio n Letter (in

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signs in the Request/Release Logbook.

case the claimant is not the owner of the requested academic credentials) • Request/Rel ease Logbook

AUTHENTICATION OF ACADEMIC RECORDS/DOCUMENTS HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

DOCUMENTS REQUIRED

1. Fill out Transaction Slip Form indicating the request for authentication of academic credentials.

Registrar Staff

Registrar’s Office

1 – 2 minutes

• Transaction Slip

2. Presents the Transaction Slip, the original copy and photocopies of academic record(s) or document(s) to be authenticated.

Registrar Staff

Registrar’s Office

1 – 2 minutes

• Transaction Slip

3. Pay the required fees: • Authentication – P10.00/page

Cashier

Cashier’s Office

2 – 3 minutes

• Charge Slip

4. Submits Official Receipt of payment and copies of academic record(s) or document(s) to

Registrar Staff College Registrar

Registrar’s Office

3 – 5 minutes

• Official Receipt of Payment

STEPS TO FOLLOW

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be authenticated.

5. Claim the authenticated document

Registrar Staff

Registrar’s Office

3 – 5 minutes

• Transaction Slip • Authorization Letter • Request/Release Logbook

*** END OF TRANSACTION ***

Title of Frontline Services:

APPLYING FOR CERTIFICATION, AUTHENTICATION AND VERIFICATION (CAV)

About the Services:

CAV is issued to applicants applying for overseas employment and or migration as required by the Department of Foreign Affairs (DFA)

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

Registrar Staff

Duration: Fees/Charges:

35 minutes 40.00 Php (CAV), 10.00 Php per page

CERTIFICATION, AUTHENTICATION AND VERIFICATION (CAV) HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Fill out Transaction Slip Form indicating the request for Certification, Authentication, and Verification (CAV) of academic credentials for Red Ribbon purposes. (5 working days)

OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

DOCUMENTS REQUIRED

Registrar Staff

Registrar’s Office

1 – 2 minutes

• Transaction Slip

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2. Presents the Transaction Slip, original copies and photocopies of Diploma and Transcript of Records to be Certified, Authenticated and Verified.

Registrar Staff

Registrar’s Office

1 – 2 minutes

• Transaction Slip

3. Pay the required fees: • CAV – P40.00 • Authentication – P10.00/page

Cashier

Cashier’s Office

2 – 3 minutes • Charge Slip

4. Submits Official Receipt of payment, original copies and photocopies of Diploma and Transcript of Records to be certified, authenticated and verified.

Registrar Staff

Registrar’s Office

1 – 2 minutes • Official Receipt • Transaction Slip

5. Prepare the Certification, Authentication, and Verification of the academic records.

Encoder College Registrar

Registrar’s Office

5 – 10 minutes

None

6. Forwards the Certification, along with the authenticated copies of Diploma, Transcript of Records and Official Receipt of payment to

Registrar Staff BISCAST President

Office of the President

5 – 10 minutes

None

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the Office of the President for approval.

7. Prepares the Master List of CAV applicants then, mails the Certification, and the authenticated copies of Diploma and Transcript of Records to the Department of Foreign Affairs (DFA).

Encoder Registrar Staff

Registrar’s Office

1 – 1.5 hours

None

8. Submits Transaction Slip and Authorization Letter to get the Claim Stub necessary to obtain the requested academic credentials with Red Ribbon from the Department of Foreign Affairs.

Clerk College Registrar

Registrar’s Office

3 – 5 minutes

• Transaction Slip • Authorization Letter • Request/Release Logbook

*** END OF TRANSACTION ***

Title of Frontline Services:

ISSUANCE OF RECONSTRUCTED DIPLOMA

About the Services:

Renewal of Diploma and Transcript of Records is granted to student whose diploma or transcript was lost beyond recovery.

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

Registrar Staff

Duration: Fees/Charges:

27 minutes 50.00 Php Renewal of Diploma, 50.00 Php Renewal of Transcript of Record Page 17 of 73

ISSUANCE OF RECONSTRUCTED DIPLOMA HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

DOCUMENTS REQUIRED

1. Fill out Transaction Slip Form indicating the request for reconstructed diploma. (5 Working Days)

Registrar’s Office

Registrar’s Office

1 – 2 minutes

• Transaction Slip

2. Presents Transaction Slip and Affidavit of Loss indicating that previous copy of Diploma received was lost for a valid reason.

Registrar’s Staff

Registrar’s Office

3 – 5 minutes

• Affidavit of Loss

3. Pay the required fees: • Reconstructed Diploma – P50.00

Cashier

Cashier’s Office

2 – 3 minutes

• Charge Slip

4. Submits the Affidavit of Loss and the Official Receipt of payment.

Registrar’s Staff

Registrar’s Office

1 – 2 minutes

• Affidavit of Loss • Official Receipt of payment

5. Prepares and prints the reconstructed Diploma and have it approved by the College Registrar.

Encoder College Registrar

Registrar’s Office

5 – 10 minutes

None

6. Submits Transaction Slip and Authorization Letter then, signs in the Request/Release Logbook.

Registrar’s Staff

Registrar’s Office

3 – 5 minutes

• Transaction Slip • Authorization Letter (in case the claimant is not the owner of the requested academic credentials).

STEPS TO FOLLOW

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• Request/Release Logbook *** END OF TRANSACTION ***

VALIDATION OF I.D. HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Fill out Transaction Slip Form indicating the request for Student’s I.D. validation. 2. Presents the Transaction Slip, Student’s I.D. and the current Assessment or Certificate of Enrolment, whichever is available. 3. Signs in the I.D. Validation Logbook.

OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

DOCUMENTS REQUIRED

Registrar’s Staff

Registrar’s Office

1 – 2 minutes

• Transaction Slip

Registrar’s Staff

Registrar’s Office

1 – 2 minutes

• Transaction Slip • Current Assessment or Certificate of Enrolment • Student’s I.D.

Registrar’s Staff

Registrar’s Office

2 – 3 minutes

• I.D. Validation Logbook

*** END OF TRANSACTION ***

ISSUANCE OF STUDENT’S I.D. HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

DOCUMENTS REQUIRED

1. Fill out Transaction Slip Form indicating the request for new school identification card (I.D.).

Registrar’s Staff

Registrar’s Office

1 – 2 minutes

• Transaction Slip

2. Presents the required documents such as Transaction Slip and current Assessment or Certificate of Enrolment (whichever is available).

Registrar’s Staff

Registrar’s Office

1 – 2 minutes

• Transaction Slip • Current Assessment or Certificate of Enrolment • Old I.D. • Affidavit of Loss

STEPS TO FOLLOW

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Addt’l. requirement for I.D. replacement: Old I.D. or Affidavit of Loss

3. Pay the required fees for the replacement of the damaged and/or lost I.D.: • Student’s I.D. - P100.00

Cashier

Cashier’s Office

2 – 3 minutes

• Charge Slip

4. Presents the Transaction Slip and submit the Official Receipt of payment.

Registrar’s Staff

Registrar’s Office

1 – 2 minutes

• Transaction Slip • Official Receipt of payment

5. Submits the Transaction Slip then, signs in the Request/Release Logbook.

Registrar’s Staff

Registrar’s Office

3 – 5 minutes

• Charge Slip

6. Validate the student’s I.D. (Please see Validation of Student’s I.D.)

Registrar’s Staff

Registrar’s Office

2 – 3 minutes

• I.D. Validation Logbook

*** END OF TRANSACTION ***

\

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ACCOUNTING OFFICE Title of Frontline Services:

REQUEST FOR CERTIFIED / AUTHENTICATED STUDENTS’ ASSESSMENT

About the Services:

The service is to provide enrolless with Certified Assessment due for a particular Academic period

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

Accounting Staff

What are the Requirements: •

Official Receipt of Certification Fee

Duration: Fees/Charges:

5 minutes after presentation of Official Receipt 25.00 Php

HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Secure charge slip corresponding to Certification Fee

OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

Accounting Staff

New Admin Bldg. Ground Floor

5 min. After presentation of official receipt

DOCUMENTS REQUIRED •

Official Receipt for Certification / Authentication Fee

2. Pay Required Fee at the Cashier’s Office

3. Acknowledge release of document by signing the release Logbook

*** END OF TRANSACTION ***

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Title of Frontline Services:

SIGNING OF STUDENTS’ CLEARANCE

About the Services:

The service is to CLEAR students’ from Financial Accountability/ies due to the College.

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

Accounting Staff

What are the Requirements: • Properly accomplished Clearance Form / Official Receipts for Payments (if necessary) Duration:

3 minutes after verification that student’s account is cleared None

Fees/Charges:

HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW A.

OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

DOCUMENTS REQUIRED

New Admin Bldg. Ground Floor

3 min. After verification that student’s account is cleared

•

Duly accomplished Clearance Form

New Admin Bldg. Ground Floor

3 min. After verification that student’s account is cleared

•

Duly accomplished Clearance Form / Application for Graduation

Regular Non-Graduating Students

1. Presents accomplished student clearance (clearly indicated therein the ff: S/Y & semester subject of the clearance

Accounting Staff

2. Acknowledge release of signed clearance by signing pertinent Release Logbook B. Graduating Students 1. Presents accomplished graduation clearance form (Application for Graduation)

Accounting Staff

*** END OF TRANSACTION ***

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Title of Frontline Services:

WITHDRAWAL OF ENROLLMENT / DROPPING OF SUBJECTS

About the Services:

The service is to facilitate students’ Withdrawal of Enrollment or Dropping of Enrolled

Schedule of Availability:

As scheduled per College Code or Academic Calendar, Office Hours

Key Person:

Accounting Staff

What are the Requirements: • Properly accomplished Adding Form/s and Corresponding Fees Duration:

8 minutes after presentation of properly accomplished Dropping Form

Fees/Charges:

15.00 Php per subject

HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Present the accomplished Dropping Form as basis for computation of fees

OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

DOCUMENTS REQUIRED

Accounting Staff

New Admin Bldg. Ground Floor

3 min. After presentation of properly accomplishe d Dropping Form

•

Properly Accomplished Dropping Form/s

5 minutes after presentation of Official Receipt/s

•

Official Receipts and photocopy of accomplished dropping form

2. Obtain Order of Payment slip and Pay required fees at the Cashier’s Office

3. Present Official Receipt to the Accounting Staff In-Charge

*** END OF TRANSACTION ***

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GUIDANCE, TESTING AND ADMISSION OFFICE Title of Frontline Services:

TESTING SERVICES

About the Services:

It utilizes previously prepared/standardized mental ability, differential aptitude, personality, and other tests, to evaluate the applicants for employment, entrance test and re-admission. Others tests are required or requested by the Human Resource Management, Deans and other offices. Testing fee is only applied for College Entrance Test applicants.

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

Guidance Coordinator, Guidance Staff

Duration: Fees/Charges:

4 Hours and 11 Minutes 50 Php

HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Secure an application form from the Guidance Office

OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

JUNDETTE D. ESTADILLA RpM., Guidance Coordinator

OLD ADMIN. BLDG.(GR OUND Floor, beside the Registrar Office)

3 minutes

•

Application Form

Guidance Staff

DOCUMENTS REQUIRED

2. Pay the testing fee.

MARY JANE O. AROJADO Cashier/Collecti ng Officer Authorized Staff of Cashiers Office

NEW ADMIN. BLDG. (Ground Floor)

5 minutes

•

Charge Slip and Official receipt

3. Go back to the Guidance Office and submit the accomplished Application Form together with the requirements

JUNDETTE D. ESTADILLA RpM., Guidance Coordinator

OLD ADMIN. BLDG.(GR OUND Floor, beside the Registrar Office)

3 minutes

•

Application Form/Require ments

Guidance Staff

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and Official Receipt.

4. Come back and take the College Entrance Test on the scheduled date

JUNDETTE D. ESTADILLA RpM., Guidance Coordinator Guidance Staff

OLD ADMIN. BLDG.(GR OUND Floor, beside the Registrar Office)

4 Hours

•

Official Receipt

*** END OF TRANSACTION ***

Title of Frontline Services:

APPLICATION FOR GRADUATE SCHOOL ADMISSION EXAMINATION (for Master of Arts in Teaching and Masters in Engineering)

About the Services:

The Guidance, Testing and Admission Office process all the papers and documents regarding the services. The duration for the application for 1st semester (January-April), for 2nd semester (JulySeptember), and for summer classes (DecemberFebruary).

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

Guidance Coordinator, Guidance Staff

What are the Requirements: • • •

Duly accomplished Application Form C; one copy of 1.5x1.5 inch picture with maroon background; and Testing Fee Receipt from the cashier’s office.

Duration: Fees/Charges:

59 Minutes 50 Php

HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Secure an application form from the Guidance Office

OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

JUNDETTE D. ESTADILLA RpM., Guidance Coordinator

OLD ADMIN. BLDG.(GR OUND Floor,

3 minutes

DOCUMENTS REQUIRED • Application Form

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Guidance Staff 2.

Pay the testing fee

3. Go back to the Guidance Office and submit the accomplished Application Form together with the requirements and Official Receipt. 4. Come back and take the Graduate School Admission Exam on the scheduled date 5.

Wait for the results to be released one (1) week after the date of examination.

MARY JANE O. AROJADO Cashier/Collecti ng Officer Authorized Staff of Cashiers Office JUNDETTE D. ESTADILLA RpM., Guidance Coordinator Guidance Staff

JUNDETTE D. ESTADILLA RpM., Guidance Coordinator Guidance Staff Guidance Staff

beside the Registrar Office) NEW ADMIN. BLDG. (Ground Floor)

5 minutes

• Charge Slip/ Official receipt

OLD ADMIN. BLDG.(GR OUND Floor, beside the Registrar Office)

3 minutes

• Application Form/Require ments

OLD ADMIN. BLDG.(GR OUND Floor, beside the Registrar Office)

45 minutes

OLD ADMIN. BLDG.(GR OUND Floor, beside the Registrar Office)

3 minutes

•

Official Receipt

• Verification Slip

*** END OF TRANSACTION ***

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Title of Frontline Services:

COUNSELING SERVICES (Walk-In)

About the Services:

Counseling service is the heart of the Guidance Services, the most vital part of the entire guidance program. Counseling is aimed at assisting an individual towards self-knowledge, self-realization and self-development by facilitating progressive improvement so that students can eventually solve their own problems

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

Guidance Coordinator

Duration: Fees/Charges:

2 hours and 5 Minutes None

HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

1. Visit the guidance office and avail of counseling any time.

JUNDETTE D. ESTADILLA RpM., Guidance Coordinator

OLD ADMIN. BLDG.(GR OUND Floor

5 minutes

• none

2. Provide necessary guidance and counseling intervention.

JUNDETTE D. ESTADILLA RpM., Guidance Coordinator

OLD ADMIN. BLDG.(GR OUND Floor

15-minutes to 1 hour/as needed

• Counseling Notes

3. Go back to the guidance office any time if needed.

JUNDETTE D. ESTADILLA RpM., Guidance Coordinator

OLD ADMIN. BLDG.(GR OUND Floor

15-minutes to 1 hour/as needed

• Counseling Notes

STEPS TO FOLLOW

DOCUMENTS REQUIRED

*** END OF TRANSACTION ***

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Title of Frontline Services:

COUNSELING SERVICES (STUDENT REFFERED COUNSELEES)

About the Services:

Counseling service is the heart of the Guidance Services, the most vital part of the entire guidance program. Counseling is aimed at assisting an individual towards self-knowledge, self-realization and self-development by facilitating progressive improvement so that students can eventually solve their own problems

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

Guidance Coordinator, Guidance Staff

Duration: Fees/Charges:

2 hours and 4 Minutes None

HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

1. The Referring Teacher shall secure a Referral Form from the Guidance Office.

JUNDETTE D. ESTADILLA RpM., Guidance Coordinator

OLD ADMIN. BLDG.(GR OUND Floor

2 minutes

• Referral Form

2. Submit the duly accomplished Referral Form.

JUNDETTE D. ESTADILLA RpM., Guidance Coordinator

OLD ADMIN. BLDG.(GR OUND Floor

2 minutes

• Referral Form/Call Slip

3. Provide necessary guidance and counseling intervention.

Guidance Staff JUNDETTE D. ESTADILLA RpM., Guidance Coordinator

OLD ADMIN. BLDG.(GR OUND Floor

15-minutes to 1 hour/as needed

• Counseling note

4. Conduct a follow-up or refer back to the Guidance Coordinator

JUNDETTE D. ESTADILLA RpM., Guidance Coordinator

OLD ADMIN. BLDG.(GR OUND Floor

15-minutes to 1 hour/as needed

• Counseling note

STEPS TO FOLLOW

DOCUMENTS REQUIRED

Guidance Staff

*** END OF TRANSACTION ***

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OFFICE OF STUDENT DEVELOPMENT SERVICES Title of Frontline Services:

APPLICATION FOR SCHOLARSHIP/GRANTS

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

Scholarship Coordinator

What are the Requirements: • • • • • • •

GWA/Report of Grades Assessment Certificate of Enrolment Parents’ Income Tax Return Certificate of Indigence Personal Data Form Fully filled-up Application Form

Duration: Fees/Charges:

11 - 36 working days None

HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

1. Submit Requirements and wait for your documents to be checked

SDS Director (Engr. Ayen)/ SDS Staff

SDS Office, 2nd Floor, Old Admin. Bldg

5-10 minutes

•

Application Form

2. Submit oneself for interview, if necessary. The Service provider shall evaluate application and shall interview applicants if necessary

Scholarship Coordinator

SDS Office, 2nd Floor, Old Admin. Bldg

3 days

•

Application Form submitted

3. Wait for the preparation of qualified applicants for recommendati on to donors

Scholarship Coordinator / SDS Director

SDS Office, 2nd Floor, Old Admin. Bldg

Scholarship Coordinator/ SDS Director

•

Personal Data

STEPS TO FOLLOW

DOCUMENTS REQUIRED

Page 29 of 73

4. Wait for the evaluation of application

Scholarship Donors/Benefa ctors

5. Check result of application provided at SDS Bulletin Board

SDS Office, 2nd Floor, Old Admin. Bldg SDS Office, 2nd Floor, Old Admin. Bldg

Scholarship Donors

•

Personal Data

Scholarship Coordinator/ SDS Staff

•

List of Scholars

*** END OF TRANSACTION ***

Title of Frontline Services:

HANDLING OF COMPLAINTS AGAINST STUDENTS/FACULTY

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

Director, Student Development Services

What are the Requirements: • • • •

Accomplished Incident Report Form Full name of the student/teacher complained about and full name of person complaining A narration of relevant facts that show the offense allegedly committed by the student/faculty member complained about; Evidence and testimonies of witnesses

Duration: Fees/Charges:

2 – 3 days None

HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

1. Submit report of complaint to the Office of Student Development Services

SDS Director

SDS Office, 2nd Floor, Old Admin. Bldg

1 hour

•

Logbook

2. Accomplish and submit Incident Report Form

SDS Director

1 hour

•

Incident Report Form

3. Confirm venue, date and time of

SDS Director

SDS Office, 2nd Floor, Old Admin. Bldg SDS Office, 2nd Floor, Old

1 hour

•

Notice of Dialogue/Hea ring

STEPS TO FOLLOW

DOCUMENTS REQUIRED

Page 30 of 73

dialogue/hearin g/ fact-finding to be conducted

Admin. Bldg

4. Attend dialogue /hearing

SDS Director

5. Await recommendatio n of the authority

SDS Director

SDS Office, 2nd Floor, Old Admin. Bldg SDS Office, 2nd Floor, Old Admin. Bldg

1 day

•

Logbook

1 hour

•

Incident Report/ Decision

*** END OF TRANSACTION ***

Title of Frontline Services:

REQUEST FOR EXEMPTION FROM WEARING SCHOOL UNIFORM

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

Director, Student Development Services

What are the Requirements: •

Letter of Request

Duration: Fees/Charges:

2 hours None

HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

1. Submit Letter of Request for exemption form wearing school uniform

SDS Secretary/Staff

SDS Office, 2nd Floor, Old Admin. Bldg

15 minutes

•

Exemption Form

2. Report to SDS Director for Interview

SDS Director

1 hour

•

Letter of Request

3. Await decision of SDS Director

SDS Director

SDS Office, 2nd Floor, Old Admin. Bldg SDS Office, 2nd Floor, Old Admin. Bldg

15 minutes

•

Approved Letter of Request

STEPS TO FOLLOW

DOCUMENTS REQUIRED

Page 31 of 73

*** END OF TRANSACTION ***

Title of Frontline Services:

ISSUANCE OF PERMIT TO HOLD AN ACTIVITY

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

Director, Student Development Services

What are the Requirements: • •

Letter of Request Permit to Hold an Activity Form

Duration: Fees/Charges:

2 days None

HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

1. Submit a project/progra m paper duly signed by the adviser and the College Dean two weeks before the activity

SDS Secretary/Staff

SDS Office, 2nd Floor, Old Admin. Bldg

30 minutes

•

Project/Progra m Proposal

2. The Service Provider shall evaluate and approve the project/progr am paper, if found in order

SDS Director

SDS Office, 2nd Floor, Old Admin. Bldg

1 day

•

Project/Progra m Proposal

3. Claim approved proposal

SDS Secretary/Staff

10 minutes

•

Project/Progra m Proposal

4. Secure Activity Form

VPAF Secretary

10 minutes

•

Activity Form

5. Accomplish and Submit to

VPAF Secretary

SDS Office, 2nd Floor, Old Admin. Bldg VPAA Office, 2nd Floor Admin. Bldg. VPAA Office, 2nd Floor

30 minutes

•

Activity Form

STEPS TO FOLLOW

DOCUMENTS REQUIRED

Page 32 of 73

VPAF Activity Form

Admin. Bldg.

6. Wait for approval of Activity

VPAF

7. Claim approved Activity Form

VPAF Secretary

VPAA Office, 2nd Floor Admin. Bldg. VPAA Office, 2nd Floor Admin. Bldg.

15 minutes

•

Activity Form

15 minutes

•

Activity Form

*** END OF TRANSACTION ***

Title of Frontline Services:

POSTING OF ADVERTISEMENT AND ANNOUNCEMENT

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

Director, Student Development Services

What are the Requirements: • •

Letter of Intent Poster

Duration: Fees/Charges:

2 hours None

HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

1. Submit letter of Intent to Post Advertisement or Announcement

SDS Director

SDS Office, 2nd Floor, Old Admin. Bldg

1 hour

•

Letter of Intent and Poster

2. Await the approval of the request

SDS Director

1 hour

•

Logbook

3. Claim approved poster

SDS Secretary/Staff

SDS Office, 2nd Floor, Old Admin. Bldg SDS Office, 2nd Floor, Old Admin. Bldg

30 minutes

•

Poster with stamp

STEPS TO FOLLOW

DOCUMENTS REQUIRED

*** END OF TRANSACTION ***

Page 33 of 73

Title of Frontline Services:

APPLICATION FOR RECOGNITION/ACCREDITATION OF STUDENT ORGANIZATION

Schedule of Availability: Monday-Friday, Office Hours Key Person: Student Affairs Moderator What are the Requirements: • Application Form for Recognition/Accredition • Supporting Documents Duration: 5 days after deadline of submission Fees/Charges: None

HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

1. Submit Application form for Recognition/Ac creditation with attached documents

SDS Staff

SDS Office, 2nd Floor, Old Admin. Bldg

5 minutes

•

Application for Recognition/ Accreditation with supporting documents

2. Wait for the checking of completeness of the documents submitted

SDS Staff

SDS Office, 2nd Floor, Old Admin. Bldg

15 minutes

•

3. Wait for the evaluation the documents submitted and deliberation of the applicant organization’s status/level of accreditation

SOAB

SDS Office, 2nd Floor, Old Admin. Bldg

3 days

•

Application for Recognition/ Accreditation with supporting documents Application for Recognition/ Accreditation with supporting documents

4. Wait for the Posting of announcement of the result

SDS Staff

1 month after submission

•

Result of Evaluation

5. Wait for the Award of certificate recognition/acc reditation to applicant organizations

SOAB/ SAM

SDS Office, 2nd Floor, Old Admin. Bldg SDS Office, 2nd Floor, Old Admin. Bldg

1 month after submission

•

Certificates

STEPS TO FOLLOW

DOCUMENTS REQUIRED

*** END OF TRANSACTION ***

Page 34 of 73

HUMAN RESOURCE MANAGEMENT OFFICE Title of Frontline Services:

APPLYING FOR A JOB

About the Services:

Application for employment with the college is open to all interested applicants provided that they meet the qualification standards for the position. Job vacancies are published in the Bulletin of Vacant Position in the Government and posted in three (3) conspicuous places within the college and in the college website.

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

HR Officer

Duration: Fees/Charges:

12 minutes None

HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

1. Check for Job Vacancy Proceed to BISCAST and check the HRMO Bulletin Board found at the right side entrance for any job posting or check out the Civil Service Commission Bulletin.

Applicant

HRMO Bulletin Board At the right side entrance

2. Submit Application Submit an application letter specifying the position applied for together with the requirements and fill-up the

HR Clerk

HRMO Ground Floor New Admin. Bldg.

STEPS TO FOLLOW

PROCESSING TIME

2 minutes

DOCUMENTS REQUIRED

•

•

BISCAST-LBHRM-13 (13-Teaching Applicant) BISCAST-LBHRM-14 (14-NonTeaching Applicant)

Page 35 of 73

applicants logbook.

3. Preliminary Interview Undergo an interview with the Human Resource Management Officer upon filing of application to know whether the applicant meets the minimum requirements for the position.

Human Resource Management Officer

HRMO Ground Floor New Admin. Bldg.

4. Wait for the Advice / Notice Applicant will be advised to come back on a scheduled date when the Personnel Selection Board (PSB) screens the applicants to fill the vacancy. Only applicants who are able to meet the minimum Qualification Standard (QS) requirements will be called for an interview/demo /test by the PSB.

Personnel Selection Board

HRMO Ground Floor New Admin. Bldg.

5. PSB Screening The PSB screen and interview the applicants who meet the QS requirements.

Personnel Selection Board

Conferen ce Room 2nd Floor New Admin. Bldg.

10 minutes

Page 36 of 73

6. Hiring The applicants selected by the PSB to fill-up the vacant position is informed about the selection Employment papers are prepared by the Human Resource Management Office

Office of the President Staff

Office of the President 2nd Floor New Admin. Bldg.

Human Resource Management Office / HR Clerk

HRMO Ground Floor New Admin. Bldg.

*** END OF TRANSACTION ***

Title of Frontline Services:

FILING APPLICATION FOR LEAVE

About the Services:

Officials and employees on casual, temporary and permanent status of employment are entitled to vacation and sick leave.

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

HR Officer

Duration: Fees/Charges:

12 minutes None

HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Fill-up Application for Leave Form Employee accomplishes 2 copies of an Application for Leave Form (Form 6) and have it approved by the Immediate Supervisor

OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

DOCUMENTS REQUIRED •

CSC Form No. 6

Page 37 of 73

2. File Application for Leave Form Employee submits the Form 6 together with the requirements stated on the Form 6. HR Clerk received and record Forms 6 and make sure that supporting documents are in order.

HR Clerk

HRMO Ground Floor New Admin. Bldg.

2 minutes

Sick Leave ✓ Medical Certificate (for Absence of more than 5 days) • Maternity Leave/ Paternity Leave ✓ Birth Certificate, in case of child delivery. ✓ Medical Certificate, in case of miscarriage and the like. •

•

•

3. Processing of Leave Form / Approval of Leave Computation Human Resource Management Officer (HRMO) certifies as to available leave credits and return to the employee concerned duly certified Application for Leave.

Human Resource Management Officer

HRMO Ground Floor New Admin. Bldg.

4. Approval by the Vice President / President Employee receives the processed Form

Vice President for Admin. & Finance / College President

VPAF Office / Office of the College President

BISCAST-FHRM-06 (for absence of more than 30 days or more) BISCAST-LBHRM-02

10 minutes

Page 38 of 73

6 and submit the form to the Office of the College President (for leaves of more than 3 days) or the Office of the Vice President for Admin and Finance.

HR Clerk

2nd Floor New Admin. Bldg. HRMO Ground Floor New Admin. Bldg.

Acts on the application for leave and return to the HRMO the approved/ disapproved application. Furnish copy of approved/ disapproved Application for Leave to the applicants and concerned offices. *** END OF TRANSACTION ***

Title of Frontline Services:

SECURING SERVICE RECORD, CERTIFICATE OF EMPLOYMENT AND OTHER PERSONNEL RECORDS

About the Services:

Officials and employees may secure copy/ies of Service Record, Certificate of Employment and other personnel records. Such documents are usually required in the applications for loans, claim for loyalty pay, retirement, terminal leave, employment by other firms/agencies and other legal purposes.

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

HR Officer

Duration: Fees/Charges:

5 minutes None

Page 39 of 73

HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Fill-up Requisition Slip /Register in Logbook. Fill-up the requisition slip form and register in the request for document logbook specifying the requested certification, nature/ purpose and other particulars of the request 2. Print Record Wait while the requested document is being prepared by the Human Resource Management Officer or the employee-incharge.

OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

HR Clerk

HRMO Ground Floor New Admin. Bldg.

1 minute

DOCUMENTS REQUIRED • •

•

•

Human Resource Management Officer / HR Clerk

HRMO Ground Floor New Admin. Bldg.

1 minute

3. Approval of the Record Submitted the requested record to the Human Resource Management Officer for signature

Human Resource Management Officer

HRMO Ground Floor New Admin. Bldg.

2 minutes

4. Issuance of Record Receive the requested record from the employee-incharge and sign in the logbook.

HR Clerk

HRMO Ground Floor New Admin. Bldg.

1 minute

•

•

•

BISCAST-FHRM-41 BISCAST-LBHRM-04 (04-Service Record) BISCAST-LBHRM-05 (05-Cert. of Employment) BISCAST-LBHRM-06 (06-Other Document)

BISCAST-LBHRM-04 (04-Service Record) BISCAST-LBHRM-05 (05-Cert. of Employment) BISCAST-LBHRM-06 (06-Other Document)

*** END OF TRANSACTION ***

Page 40 of 73

MEDICAL SERVICES AND HEALTH UNIT Title of Frontline Services:

ISSUANCE OF HEALTH EXAMINATION FORMS AND MEDICAL CERTIFICATES

About the Services:

The Medical Health Unit issues Health Examination Form for 1st year entrants, transferees, returnees and employees for school health records while medical certificates are for On-the-Job Training students, absentees, and school policy exemption

Key Person:

Medical Personnel

Duration: Fees/Charges:

40 minutes None

HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

1. Receives client and asks for client’s concerns.

Nurse

Medical Health Unit

1 minute

2. Issues Health Examination Form and/or Medical Certificate to the client and assists the client in filling up the same.

Nurse

Medical Health Unit

1 minute

•

Health Examination Form and/ or Medical Certificate

3. Endorses the client to the Medical Officer

Nurse

Medical Health Unit

1 minute

•

Health Examination Form and/ or Medical Certificate

4. Assesses the health status of the client through

Medical Officer

Medical Health Unit

20 minutes

•

Health Examination Form and/or Medical Certificate

STEPS TO FOLLOW

DOCUMENTS REQUIRED

1.

Page 41 of 73

physical/medic al examination.

5. Prescription and/or Referral Prescribe medicine and/or medical treatment and refers the client to other medical institution if necessary.

Medical Officer

Medical Health Unit

5 minutes

•

Health Examination Form and/or Medical Certificate

6. Note down the finding and recommendati on in the Health Examination Form and/or Medical Certificate

Medical Officer

Medical Health Unit

5 minutes

•

Health Examination Form and / or Medical Certificate

7. Sign in the Health Form and/or Medical Certificate and returns the same to the Nurse.

Medical Officer

Medical Health Unit

2 minutes

•

Health Examination Form and / or Medical Certificate

8. Follow-up Advice Reiterate and advise the client as to the finding and recommendati on of the Medical Officer.

Nurse

Medical Health Unit

1 minute

•

Health Examination Form and / or Medical Certificate

9. Dispensing of Medicine Dispense and administer available medicine to the client, if necessary.

Nurse

Medical Health Unit

1 minute

•

Health Examination Form and / or Medical Certificate

Page 42 of 73

10. Record in the Logbook the name and respective department of the client and assist the client in signing the Logbook.

Nurse

Medical Health Unit

1 minute

•

Health Examination Form and / or Medical Certificate

11. File a copy of Health Form and/or Medical Certificate if necessary.

Nurse

Medical Health Unit

1 minute

•

Health Examination Form and / or Medical Certificate

12. Discharge the client.

Nurse

Medical Health Unit

1 minute

•

Health Examination Form and / or Medical Certificate

*** END OF TRANSACTION ***

Title of Frontline Services:

MEDICAL EXAMINATION FOR STUDENT ENTRANTS

About the Services:

The Medical Health Unit make available medical/physical examination for 1st year entrants, transferees and returnees as a requirement for enrolment and a baseline line data for the client’s health condition.

Key Person:

Medical Officer, Nurse

Duration: Fees/Charges:

43 minutes None

HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Receiving a. Receives client and asks for client’s concerns.

OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

Nurse

Medical Health Unit

1 minute

DOCUMENTS REQUIRED

Page 43 of 73

Informs the client about the needed medical requirements for enrolment.

b. Evaluates the medical result of the client.

Nurse

Medical Health Unit

2 minutes

• Medical results

Medical Officer

Medical Health Unit

2 minutes

• Medical results

Nurse

Medical Health Unit

1 minute

•

If the client has no Chest XRay/Anti-HAV results, refers the client for medical laboratory procedures as baseline data of client’s health conditions.

c. Check completeness and validity of medical results. If the client has Chest XRay/Anti-HAV results, checks and verifies the validity and completeness of the same. If the Chest XRay/ Anti-HAV results are invalid or incomplete, returns the same to the client.

2. Issuance and Filling up of Form If the Chest XRay/Anti-HAV results are valid and complete, issues Health Examination Record Form to the client and

Health Examination Record Form

Page 44 of 73

assists the client in filling up the same.

3. Endorses the client to the Medical Officer

Nurse

Medical Health Unit

1 minute

•

Health Examination Record Form

4. Assessment and Physical/Medica l Examination Assesses the health status of the client through physical/medic al examination.

Medical Officer

Medical Health Unit

20 minutes

•

Health Examination Record Form

5. Prescription and/or Referral Prescribes medicines and medical treatment, secures clearances and refers the client to TB-DOTS and/or other medical institutions, if necessary.

Medical Officer

Medical Health Unit

5 minutes

•

Health Examination Record Form

6. Notation Notes down the findings and recommendatio ns in the Health Examination Record Form and returns the same to the Nurse.

Medical Officer

Medical Health Unit

5 minutes

•

Health Examination Record Form

7. Follow-up Advice

Nurse

Medical Health Unit

2 minutes

•

Health Examination Record Form

Reads and interprets the Chest X-Ray/ Anti-HAV results.

Page 45 of 73

Reiterates and advise the client as to the findings and recommendatio ns of the Medical Officer. 8. Dispensing of Medicine Dispenses and administers available medicine/s to the client, if necessary.

Nurse

Medical Health Unit

1 minute

•

Health Examination Record Form

9. Signing and Recording Sign the Student’s Clearance of the client. Records in the Logbook the name and respective department of the client and assists the client in signing the Logbook

Nurse

Medical Health Unit

1 minute

•

Health Examination Record Form

10. Filing Files the client’s Health Examination Record Form and record per color-coded folders, segregating clients with findings/health concerns and those without.

Nurse

Medical Health Unit

1 minute

•

Health Examination Record Form

11. Discharge Discharge the client

NURSE

Medical Health Unit

1 minute

•

Health Examination Record Form

*** END OF TRANSACTION ***

Page 46 of 73

Title of Frontline Services:

OUTPATIENT CONSULTATION AND EMERGENCY TREATMENT

About the Services:

The Medical Health Unit make available an outpatient consultation and treatment as part of the services to all employees, students, dependents and visitors for initial assessment and treatment.

Key Person:

Medical Officer, Nurse

Duration: Fees/Charges:

41 minutes None

HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

1. Receives client and asks for client’s concern

Nurse

MEDICAL Health

1 minute

2. Check if the client’s has a previous record, if yes, retrieves the respective Consultation and Treatment Form and records of the client

Nurse

MEDICAL Health Unit

1 minute

•

Consultation and Treatment Form

3. Issuance and Filling up of Forms. If the client has no previous record, issues Consultation and Treatment form to the client and assists the client in

Nurse

Medical Health Unit

2 minutes

•

Consultation and Treatment Form

STEPS TO FOLLOW

DOCUMENTS REQUIRED

Page 47 of 73

filling up the same 4. Initial Assessment and validation. Initially assesses the chief complaints as conveyed by the client. Gets the vital signs of the client and validates the ist aid and/or referral.

Nurse

Medical Health Unit

2 minutes

•

Consultation and Treatment Form

5. If the Medical officer is “out”, gives first aid to the client, if necessary, and/or refers the client to another medical institution.

Nurse

Medical Health Unit

1 minute

•

Consultation and Treatment Form

6. Endorsement. If the Medical officer is “in”, endorses the client to the former.

Nurse

Medical Health Unit

1 minute

•

Consultation and Treatment Form

7. Evaluation, Examination, Diagnosis, Consultation and Treatment. Evaluates the medical history of the client, examines the client, diagnoses the client’s illness, discusses the health conditions of the client, gives the client health advices, treats the client’s illness and performs such

Medical Officer

Medical Health Unit

20 minutes

•

Consultation and Treatment Form

Page 48 of 73

other appropriate medical services.

8. Prescription and/or Referral Prescribes medicines and/or medical treatment and refers the client to other medical institutions, if necessary.

Medical Officer

Medical Health Unit

2 minutes

•

Consultation and Treatment Form

9. Notation Notes down the findings and recommendatio ns in the Consultation and Treatment Form and returns the same to the Nurse.

Medical Officer

Medical Health Unit

5 minutes

•

Consultation and Treatment Form

10. Follow-up Advice Reiterates and advises the client as to the findings and recommendati ons of the Medical Officer.

Nurse

Medical Health Unit

2 minutes

•

Consultation and Treatment Form

11. Dispensing of Medicine. Dispenses and administers available medicine/s to the client, if necessary.

Nurse

Medical Health Unit

1 minute

•

Consultation and Treatment Form

12. Recording Records in the Logbook the name and respective department of the client and assists the client

Nurse

Medical Health Unit

1 minute

•

Consultation and Treatment Form

Page 49 of 73

in signing the Logbook.

13. Filling Files the client’s Consultation and Treatment Form and records.

Nurse

Medical Health Unit

1 minute

14. Observation Requests the client to stay in the meantime for observation. Observes the physical and health conditions of the client.

Medical Officer

Medical Health Unit

As the need arises

15. Discharge Discharges the client if the client is already well.

Nurse

Medical Health Unit

1 minute

•

Consultation and Treatment Form

•

Consultation and Treatment Form

*** END OF TRANSACTION ***

Page 50 of 73

MEDICAL AND DENTAL HEALTH SERVICES UNIT Title of Frontline Services:

DENTAL SERVICES

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

Medical Personnel

What are the Requirements: • For new students, transferees and new employees: - Secure Dental Record Form in the Dental Clinic and accomplish upon enrolment/hiring. Duration: Fees/Charges:

13 minutes None

HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

4. Approach Dental AIde

Emilia Carretero

Dental Clinic

2 min.

•

Dental Record Form

5. Tells/consult what his/her chief complaints to the Dentist

Maria Felicia Fortuna, D.M.D.

Dental Clinic

5 min. to 1 hr.

•

Dental Record Form

6. Take note of Dentist’s advice after treatment. Receives medicines (if available)

Maria Felicia Fortuna, D.M.D.

Dental Clinic

2-5 min.

•

Dental Record Form

7. Approach Dental Aide

Emilia Carretero

Dental Clinic

1 min.

•

Dental Record Form

STEPS TO FOLLOW

DOCUMENTS REQUIRED

*** END OF TRANSACTION ***

Page 51 of 73

LEARNING RESOURCE AND DEVELOPMENT OFFICE Title of Frontline Services:

AVAILMENT AND VALIDATION OF LIBRARY CARD

About the Services:

Library cards are issued to bonafide students and employees of this institution to be used for availment and access to resources of the library and to other neighboring libraries.

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

Librarian

Duration: Fees/Charges:

12 minutes None / 15 Php for Library Card replacement

HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW

OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

Jimmy P. Buena

Learning Resource Hub, Informatio n Counter

1 minute

Learning Resource Hub, Informatio n Counter

1 minute

DOCUMENTS REQUIRED

New Library Card 1. Submit complete requirements

• •

1”x1” recent picture Matriculation form

Validation of Library Card 1. Submit complete requirements

Jimmy P. Buena

• •

Old library card Matriculation form

Library card replacement 1. Pay required pay

Cashier’s Clerk

Cashier’s Office

2. Submit complete requirements

Jimmy P. Buena

Learning Resource Hub, Informatio n Counter

• Pre-payment form for library card replacement

1 minute

• Official Receipt of payment • 1”x1” recent picture • Old library card • Affidavit of Loss (if lost library card)

Page 52 of 73

3. Fill-up logbook with complete data needed for recording in the electronic file and generation of library card

4. Record time of release upon issuance of library card

Jimmy P. Buena

Jimmy P. Buena

Learning Resource Hub, Informatio n Counter

Learning Resource Hub, Informatio n Counter

8 minutes

• Personal data

• Filled-up logbook 1 minute

*** END OF TRANSACTION ***

Title of Frontline Services:

CIRCULATION OF BOOKS AND OTHER LIBRARY RESOURCES

About the Services:

BISCAST library collections include books, magazines, newspapers, journals, electronic and integrated resources, theses and dissertation are accessed in open shelves. Library system locates available library resources in the different sections that are arranged by Dewey Decimal Classification DDC) System. Books found in the circulation section can be borrowed by to all bonafide students, faculty and employees of the college while reserve books and collection found in the periodical section can be read inside the intended area.

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

Librarian

Duration:

10 minutes

Fees/Charges:

I peso per hour overdue

Page 53 of 73

HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

1. Present books for check-out

Emilio B. Villareal

Learning Resource Hub, Circulatio n Section

1 minute

• Pre-filled up book card • Library card • Employee ID (for employees • School ID (outside researchers) • Valid ID(Alumni and retired employees)

2. Fill-up logbook with complete data needed

Emilio B. Villareal

Learning Resource Hub, Circulatio n Section

3 minutes

• Filled-up logbook

3. Receives book in good condition

Emilio B. Villareal

Learning Resource Hub, Circulatio n Section

1 minute

• Signed book card • Borrowers acceptance receipt (for employees)

Emilio B. Villareal

Learning Resource Hub, Circulatio n Section

3 minutes

• Pulled-out book card inserted back to books

Cashier’s Clerk

Cashier’s Office

Emilio B. Villareal

Learning Resource Hub, Circulatio n Section

STEPS TO FOLLOW

DOCUMENTS REQUIRED

Borrowing

Returning 1. Check-in borrowed library materials in good condition

If overdue, pay required fee

2. Receive library card. Employee borrower receives return slip

• Pre-payment form for overdue fine

2 minutes

• Official Receipt of payment (if overdue)

Page 54 of 73

*** END OF TRANSACTION ***

Title of Frontline Services:

ISSUANCE OF REFERRAL LETTER

About the Services:

Librarian issued referral letter to bonafide students and employees of this institution to be used for availment and access to resources to other neighboring libraries.

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

Librarian

Duration: Fees/Charges:

10 minutes None

HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Submit requirement 2. Fill-up logbook with complete data needed for generation of referral letter 3. Record time of release upon issuance of issuance of referral letter

OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

Jimmy P. Buena

Learning Resource Hub

1 minute

Jimmy P. Buena

Learning Resource Hub

8 minutes

Jimmy P. Buena

Learning Resource Hub

1 minute

DOCUMENTS REQUIRED • Validated library card

• Filled-up logbook • Personal data

• Filled-up logbook

*** END OF TRANSACTION ***

Page 55 of 73

ADVANCED EDUCATION SERVICES AND QUALITY ASSURANCE Title of Frontline Services:

ACCREDITATION OF CURRICULAR PROGRAMS

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

Administrative Officer V

Duration: Fees/Charges:

Time varies None

HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

1. Informs the Director of the intention to submit curricular program/s for accreditation.

AESQA Clerk

2nd/Flr Old Admin Bldg

2 min.

2. The respective Area Committee/s waits for notification from the AESQA Director

AESQA Director

2nd/Flr Old Admin Bldg

2 - 5 min.

3. The Program Chairperson submits PPP & SSR after collating and finalizing summary of all area rating in the master survey instrument.

AESQA Clerk

2nd/Flr Old Admin Bldg

1 min.

4. Waits for the comments and/or initial findings of AESQA Director

AESQA Director

2nd/Flr Old Admin Bldg

5 days

STEPS TO FOLLOW

DOCUMENTS REQUIRED

Page 56 of 73

5. After review and finalization of PPP, submit final copy of the same for binding.

AESQA Clerk

2nd/Flr Old Admin Bldg

1

min.

6. Waits for Binding of PPP

AESQA Clerk

2nd/Flr 10-15 min. Old Admin Bldg

7. Waits for further instructions from the AESQA Director

AESQA Director

2nd/Flr Old Admin Bldg

At least within the day upon receipt of the approval

8. The respective area committee/s conducts continuous preparation of needed documents and improvement of physical facilities

AESQA Director

Accredita tion Center

Time varies depending upon the volumes of accreditatio n documents

9. Prepares and finalizes accreditation related documents

AESQA Director

Accredita tion Center

Time varies depending upon the volumes of accreditatio n documents

10. Waits for the scheduled mock accreditation

AESQA Director

Accredita tion Center

1 day

11. Comply internal accreditors’ recommendati on/s

AESQA Staff

AESQA Office

Time varies depending upon volumes of documents

12. Waits for AACCUP Survey Visit

AESQA Director

AESQA Office

3-4 days

*** END OF TRANSACTION ***

Page 57 of 73

OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS Title of Frontline Services:

PROGRAM IMPROVEMENT AND SERVICES

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

Vice President for Academic Affairs

Duration: Fees/Charges:

5-15 minutes None

HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

1. Check the completeness of the attachments of request (if any) and shall be recorded in the logbook. BISCAST-LBAVPAA-O4)

VPAA Staff

2nd Floor, Admin Building

3 min.

2. Tells/consult what his/her chief complaints to the Dentist

VPAA

2nd Floor, Admin Building

(within 8 hours upon receipts)

STEPS TO FOLLOW

3. Receives and record the communications (BISCAST- LBAVPAA-09)

4. Prepares transmittal to concerned units

DOCUMENTS REQUIRED

(15 days for critical decision)

VPAA Staff

2nd Floor, Admin Building

3 min.

VPAA

2nd Floor, Admin Building

(within 8 hours upon receipts) (15 days for critical decision

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5. Receives and checks the completeness of attachments before receiving and forwarded it to the HRM Office (BISCASTLBAVPAA-06)

VPAA Staff

2nd Floor, Admin Building

5 min.

6. Signs by the VPAA and forwarded to the HRM Office

VPAA

2nd Floor, Admin Building

Signed within 8 hours upon receipt

7. Receives and checks the completeness of attachments before receiving and forwarded it to the HRM Office (BISCASTLBA-VPAA-06)

VPAA Staff

2nd Floor, Admin Building

5 min.

8. Checks and Evaluates the correctness of the actual claim of loads based on the schedules of Equivalent Teaching Load Computation

VPAA

2nd Floor, Admin Building

15 min.

9. Receives and ensure the completeness of documents and attachments (BISCAST-LBAVPA-02) (BISCAST-LBAVPA-01) (BISCAST-LBAVPA-013

VPAA Staff

2nd Floor, Admin Building

3 min.

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10. Checks and evaluate the veracity of the documents

11. Receives and prepares endorsement to various academic offices particularly in observance of the date of compliance for action

VPAA

2nd Floor, Admin Building

5 Minutes (But not to exceed 8 hours upon receipt

VPAA And VPAA STAFFS

2nd Floor, Admin Building

3 min. To 8 hours With critical decision (15 days)

*** END OF TRANSACTION ***

Page 60 of 73

INFORMATION AND COMMUNICATIONS TECHNOLOGY OFFICE Title of Frontline Services:

INTERNET ACCESS REQUEST

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

ICT Personnel

What are the Requirements: •

School ID or Certificate of Enrolment

Duration: Fees/Charges:

1 hour and 1 minute None

HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Present Student ID or Certificate of Enrolment.

OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

ICT Personnel

ICT Office Learning Resource Hub Building

1 minute

DOCUMENTS REQUIRED • •

Student ID Certificate of Enrolment

2. Register in the logbook.

3. Get the access code. 1 Hour 4. Enters the access code to portal login.

5. Does research work for one (1) hour.

*** END OF TRANSACTION ***

Page 61 of 73

Title of Frontline Services:

WIFI ACCESS REQUEST

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

ICT Personnel

What are the Requirements: •

School ID or Certificate of Enrolment

Duration: Fees/Charges:

less than 1 Minute None

HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Present Student ID or Certificate of Enrolment. 2. Register in the logbook. 3. Get the access code. 4. Enters the access code to portal page. 5. Does internet surfing for maximum of 20 hours per semester.

OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

ICT Personnel

ICT Office Learning Resource Hub Building

Less than 1 Minute

DOCUMENTS REQUIRED • •

Student ID Certificate of Enrolment

*** END OF TRANSACTION ***

Page 62 of 73

BUDGET OFFICE Title of Frontline Services:

REQUEST FOR OBLIGATION OF CLAIMS/PAYABLES

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

Budget Officer

What are the Requirements: • •

•

Personal Services (PS)- Proof of Services Rendered, Appointment, Contract MOOE - Approved P.R.; BAC Documents, P.O., Proof of Delivery - Proof of Travelling or Training Expenses - Proof of Billing for Utility Bills Capital Outlay (CO)- Approved Program of Work - BAC Endorsements/Documents - Progress Billing - Inspection/Accomplishment Report

Duration: Fees/Charges:

20-30 minutes per transaction/claim None

HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Submit claims/payabl es for obligation, wait for evaluation of supporting documents

2. Record the claim in the Receiving Logbook

OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

Budget Officer/Budget Staff

Budget Office, Ground Floor-New Admin. Building

Budget Staff

Budget Office, Ground Floor-New Admin. Building

PROCESSING TIME

5-10 min.

DOCUMENTS REQUIRED

•

•

2

Obligation Request Status (ORS) Slip- Box A, signed Proof of services rendered,leg al basis for claims, etc.

min.

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3.

Verify availability of funds/budget for claims presented, sign box B

Budget Officer

Budget Office, Ground Floor-New Admin. Building

5-10 min.

3 Record obligated claims in their respective registries

Budget Staff

Budget Office, Ground Floor-New Admin. Building

3 min.

4 Release the processed claims/payables to the Accounting Office

Budget Staff

Budget Office, Ground Floor-New Admin. Building

5 min.

*** END OF TRANSACTION ***

Page 64 of 73

COLLECTION AND DISBURSEMENT OFFICE Title of Frontline Services:

HOW TO CLAIM A CHECK

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

Disbursing Officer

What are the Requirements: • Valid ID of Claimant or Authorized Claimant (Original) • Authorization/Special Power of Attorney (in case claimant is not available) • Photocopied ID of Authorized Claimant (in case claimant is not available) Duration: Fees/Charges:

42 minutes None

HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

8. Approach the Disbursing Officer to query

Client

Ground Floor New Admin Building

7 min.

9. Verify from Unclaimed Checks the name of the claimant

Disbursing

Ground Floor New Admin Building

7 min.

10. Present documents required

Client

Ground Floor New Admin Building

7 min.

11. Sign the Received portion of the Disbursement Voucher and

Client

Ground Floor New Admin Building

7 min.

STEPS TO FOLLOW

DOCUMENTS REQUIRED

•

Valid ID or Authorization Letter (Special Power of Attorney) and valid ID for authorized claimant

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the duplicate check

5. Sign the Logbook for Checks Released

Client

Ground Floor New Admin Building

7 min.

6. Release the check

Disbursing Officed

Ground Floor New Admin Building

7 min.

*** END OF TRANSACTION ***

Title of Frontline Services:

HOW TO REQUEST A CERTIFICATION FOR LOST OFFICIAL RECEIPT

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

Collecting Officer

What are the Requirements: • Order of Payment • Official Receipt Duration: Fees/Charges:

53 minutes per client P 25.00 per certificate

HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW

1. Secure an Order of Payment from the Accounting Office before queuing

OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

Client

Ground Floor New Admin Building

PROCESSING TIME

DOCUMENTS REQUIRED

Page 66 of 73

2. Verify from Collecting Unclaimed Officer Checks the name of the claimant

Ground Floor New Admin Building

3 min.

•

Order of Payment

3. Preset official Receipt to Cashier

Client

Ground Floor New Admin Building

10 min.

•

Official Receipt

Cashier

Ground Floor New Admin Building

10 min.

•

Official Receipt

12. Prepare Certificate of Lost OR

Cashier

Ground Floor New Admin Building

10 min.

•

Official Receipt

6. Record to Certification Logbook

Cashier

Ground Floor New Admin Building

10 min.

•

Logbook

7. Receive certification and sign logbook

Client

Ground Floor New Admin Building

10 min.

•

Logbook

4. Present documents required

*** END OF TRANSACTION ***

Title of Frontline Services:

STEPS TO FOLLOW IN PAYING

HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW

1. Before queuing at the Collection and Disbursment Office, secure from the issuing office the document required as to the desired type

OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

Client

Ground Floor New Admin Building

PROCESSING TIME

DOCUMENTS REQUIRED •

Order of Payment of Assessment

Page 67 of 73

of fee for payment

2. Receives from client documents required

Collecting Officers

Ground Floor New Admin Building

3 minutes per client under normal circumstanc es (Not Offline nor Brown Out)

•

Order of Payment Cash or Cash Item Cash Denomination Slip

Collecting Officers

Ground Floor New Admin Building

3 minutes per client under normal circumstanc es (Not Offline nor Brown Out)

•

Order of Payment Cash or Cash Item Cash Denomination Slip

Collecting Officers

Ground Floor New Admin Building

3 minutes per client under normal circumstanc es (Not Offline nor Brown Out)

•

Order of Payment Cash or Cash Item Cash Denomination Slip

5. Print Official Receipt

Collecting Officers

Ground Floor New Admin Building

3 minutes per client under normal circumstanc es (Not Offline nor Brown Out)

•

Order of Payment Cash or Cash Item Cash Denomination Slip

6. Count your change before leaving the counter

Client

Ground Floor New Admin Building

3. Verify authenticity of cash viz a viz cash denomination slip

4. Input to system desired free and fund for payment

*** END OF TRANSACTION ***

Page 68 of 73

SUPPLY OFFICE Title of Frontline Services:

RECEIVING/ACCEPTS SUPPLIES

About the Services:

The Supply Office receives/accepts and issues supplies and materials, equipment, accountable forms and issues control number.

Schedule of Availability:

Office Hours

Key Person:

Supply Office / Office Clerk

What are the Requirements: • None Duration: Fees/Charges:

17 minutes None

HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW •

OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

Supply Office / Office Clerk

Supply Office

3 minutes

DOCUMENTS REQUIRED

Control Number

1. Prepares trip ticket

•

Trip Ticket

2. Prepare gas slip

•

Gas Slip

3. Prepare gate pass

•

Gate Pass

•

(RIS) Request and Issue Slip

•

PAR / ICS slip

• Supplies an Materials 1. List the needed supplies and materials

Supply Office / Office Clerk

Supply Office

2. Sign the requested materials and received portion of RIS • Equipment 1. Signs the PAR/ICS

3 minutes

2 minutes

Supply Office / Office Clerk

Supply Office

1 minute

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• Accountable forms 1. Informs the Supply Office / storekeeper of Office Clerk the needed Supply Office / numbers of Office Clerk accountable forms 2. Signs the “Requested by” and “Received” portion of the RIS

Supply Office Supply Office

6 minutes

•

(RIS) Request and Issue Slip

1 minute

•

(RIS) Request and Issue Slip

*** END OF TRANSACTION ***

Title of Frontline Services:

ISSUE RENTED ACADEMIC GOWNS AND CAPS FOR GRADUATION

About the Services:

The Supply Office issue rented academic gowns and caps after payment of graduation fee.

Schedule of Availability:

As scheduled per College Code or Academic Calendar, Office Hours Supply Office / Office Clerk

Key Person: What are the Requirements: • Original official receipt for graduation fee. Duration: Fees/Charges:

10 minutes None

HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Presents original receipt for graduation fee for issuance of Academic Gown and Cap 2. Receives the Academic Gown and Cap 3. Returns the rented Academic Gown and Caps as scheduled

OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

Supply Office / Office Clerk

Supply Office

4 minutes

Supply Office / Office Clerk

Supply Office

3 minutes

Supply Office / Office Clerk

Supply Office

3 minutes

DOCUMENTS REQUIRED • Original receipt for graduation fee

*** END OF TRANSACTION ***

Page 70 of 73

PHYSICAL PLANT DEVELOPMENT AND MAINTENANCE SERVICES Title of Frontline Services: Schedule of Availability: Key Person:

ACCEPTS AND SCHEDULES RESERVATIONS OF FACILITIES Monday-Friday, Office Hours PPDMS Director and Clerk

What is the Requirements: • Letter of Request • Activity Form Duration: Fees/Charges:

18 minutes None

HOW TO AVAIL OF THE SERVICE: OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

PPDMS Clerk

College Building

5 min.

PPDMS Director

College Building

5 min.

15. Receive the signed Activity form iwth attachments

PPDMS Clerk

College Building

3 min.

16. The Office of the President turns over the Letter of Request to the Director for recommendati on

PPDMS Clerk

College Building

5 min.

STEPS TO FOLLOW 13. Submit a Letter of Request indicating the Title of Activity, Date and Time, Venue and No. of Participants

14. Submit a fully accomplished Activity Form with attached approved Letter of Request for signature

DOCUMENTS REQUIRED Letter of Request

Activity Form

Page 71 of 73

*** END OF TRANSACTION ***

Title of Frontline Services:

ACCEPTS AND SCHEDULES RESERVATIONS OF VEHICLES

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

PPDMS Director and Clerk

What is the Requirements: • Letter of Request Duration: Fees/Charges:

5 minutes None

HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW 1. Submit a Letter of Request indicating the Title of Activity, Date and Time of Departure and Arrival, Location and List of Participants/ Passengers

OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

PPDMS Clerk

College Building

5 min.

DOCUMENTS REQUIRED Letter of Request

*** END OF TRANSACTION ***

Page 72 of 73

Title of Frontline Services:

RECEIVES REQUEST FOR MAINTENANCE PROBLEMS IN THE COLLEGE

Schedule of Availability:

Monday-Friday, Office Hours

Key Person:

PPDMS Maintenance Personnel and Clerk

What is the Requirements: • Service Request Form Duration: Fees/Charges:

25 minutes None

HOW TO AVAIL OF THE SERVICE: STEPS TO FOLLOW

1. Fill up two copies of the Service Request Form 2. Interact with the Maintenance Personnel 3. Evaluates the job done

OFFICE/PERSON RESPONSIBLE

LOCATION OF OFFICE

PROCESSING TIME

PPDMS Clerk

College Building

5 min.

PPDMS Maintenance Personnel

College Building

15 min.

PPDMS Maintenance Personnel

College Building

5 min.

DOCUMENTS REQUIRED Service Request Form

*** END OF TRANSACTION ***

Page 73 of 73