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II Semester B.C.A. Degree Examination, May/June 2013 (Old Scheme) ENGLISH 2 BCA – 1 : Business Communication and Personality Development Time : 3 Hours

Max. Marks : 80

Instructions : 1) Read all the questions. 2) Answer all the Sections. 3) Do not copy the question. 4) Write the question number for each answer. SECTION – A I. Answer any five of the following.

(5×2=10)

a) What is communication ? b) Give any two examples of interdepartmental communication. c) What do you mean by ‘Solicited Enquiry ? d) Write any two essentials of communication. e) Communication is a two way process. True/False. f) Mention any two Barriers of communication. g) What is job application ? h) Give full form of ASAP.

P.T.O.

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SECTION – B II. Answer any five of the following.

(5×2=10)

1) Edit the following sentence by removing the unnecessary words. We are immensly happy and greatly greatful for your favorable reply early and shall try to despatch your order with utmost care as speed as quickly as possible. 2) Give four words which have multiple meanings. 3) Suggest simple words for the following : utilize, Redundant 4) Correct the following sentence. I have important an work to do. 5) Rewrite the following with polite tare. complete by tomorrow. 6) Correct the following questions. She is coming for college ? 7) Find out the proverb in the following sentence. Appearance can devine you by : 5 Glitter. 8) Rewrite the following sentences in simple English. cast a slur upon.

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SECTION – C III. Answer any three of the following.

(3×10=30)

1) You have received an order from Agrotech, Bangalore for different varitier of seeds and festizers. Write a giving the time and mode of shipment, Also mention the mode of payment which you prefer. OR Assume that the information about Murphy and Co. is not favourable and does not warrant credit. Draft a suitable reply from Strauss Electronics Corporation, Bangalore. 2) Even though you have assured of delivery of Goods within two weeks of order it is four weeks from the date of order and you have yet to receive them. Write a letter to your supplier mentioning delay in execution of the order and specifying the date by which you wish to get the goods. OR You have received an order for 500 pieces of certain fabric. As the cloth is not in stock. You request the customer to give you more time for the supply of order or to accept a substitute. 3) Draft a Sales Lelter to promote on Earthquake insurance policy. OR Draft a memorandum from the managing director to the production manager about a complaint by a customer for not attending to an urgent communication. 4) Draft an application for the post of Sales Manager of a large software technological company.

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5) The following letter is written by Mr. Srikanth whose command over English is not satisfactory. Rewrite the letter making necessary changes and corrections in the format and language. 2, Dec, 2011 From : Mr. Shrikanth 502 No. Cross 5th K.R. Pura To : Principle, vivekanda collage. Banglore 56. leave subject : Dear Principle Sir, Our daughter Mangal study in your school. She finding sick. Faver, stomach back pain, operation doing for one weak live sanction. Tanks You are sincerly Mr. Shrikanth SECTION – D IV. Answer any two of the following. 1) How does a candidate become the leader of the discussion in a group ? Explain.

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OR Explain the process of communication with the help of diagram ? 2) Write an essay on 7 c’s of communication. OR Discuss the barriers of communication. OR Discuss the important factors that go into personality development.

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