! t a h C i t am il y N igh F r o f s ip iChat T

VIDEO CONFERENCE SUCCESS TIPS 1- Use your fastest computer, with the most RAM and open HD space. Especially if you are hosting (initiating) with several others. 2- Unless there is a compelling reason to go wireless (for mobility), ALWAYS use the fastest ethernet (wired) connection possible. You may ask your local tech specialistsometimes one location on campus has a faster network connection than another. 3- Obviously, you should test your connection prior to your big moment. Test to make sure you can connect with your partner. 4- If there are issues (unable to connect or poor quality) Minimize or eliminate other network traffic locally- ie, ask colleagues to refrain from streaming video or audio, downloading updates, transferring large files etc. If possible, ensure that other computer labs on the local network aren't browsing the web. 5- If you still can't connect, close out of iChat on at least your machine, relaunch, & retry. 6- Try and video chat with someone else. See test accounts below. 7- Check your System Preferences (under Apple Menubar), select Sharing (third row end), and make sure all of your options are deselected (no sharing) especially Internet Sharing! 8- Restart your computer and make sure that only iChat is launched. If you don't need other programs, don't have them running. 9- You may even need to reset your switch and or router in the network closet. The last two choices sound extreme, but they may help reset or renegotiate the speed or duplexing of the port that your computer is connecting to. 10- There are test accounts you can check with detailed in this article: Solutions for iChat Video Problems

Checklist for Family Night_iChat.pdf

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