Citizen’s Charter 2012

Department of Trade and Industry

VISION We are committed to bring the Philippines to its rightful place in the family of nations, proud, and free. With business, we are an active and leading partner in propelling the Philippines toward a dynamic and thriving economy. Our success is anchored on global competitiveness, with social responsibility and consumer welfare as our guiding principles. We are committed to bring a showcase of excellence in public service. Our employees are our most valuable resources. We foster an environment where their creativity, innovation, and professional and personal growth find full expression in an organization that is united in purpose and action. In all these we adhere strictly to the tenets of professionalism, integrity, and transparency.

MISSION We, the DTI family, are committed to create an environment conducive to sustainable industrial growth and development that generates jobs in globally competitive industries especially in the countryside. In pursuit of this commitment, we serve as the catalytic link among business, consumers, and other government agencies. We shall adopt sound trade and industrial policies. We shall provide timely and world-class services that answer our clients’ business needs for marketing, production, and human resources development. We shall safeguard consumer welfare. In the same way we relate with our clients, so shall we relate with each other as we promote an internal environment that fosters professional growth. In the attainment of this mission and for love of country, we bind ourselves to the highest standards of competence, integrity, and dedication.

For business queries and consumer concerns, call

751.3330 or 0917.834.3330 www.dti.gov.ph