V

ision

A Globally Competitive and Environmentally Sound Premier Center of Trade and Industry

M

ission

To Uplift the Quality of Life through a Well-Balanced Growth and Sustainable Development

City of Bogo | 1

CITY OF BOGO OFFICIALS

HON. CARLO JOSE A. MARTINEZ City Mayor

HON. MA. CIELO A. MARTINEZ City Vice-Mayor

SANGGUNIANG PANLUNGSOD Hon. Crescencio P. Verdida Hon. Romeo. B. Alarde Jr. Hon. Lyndon Hee C. Acusar Hon. Santiago M. Oliamot Hon. Dominador P. Armenton Hon. Alexie R. Sevilla Hon. Marlito G. Oporto Hon. Jose Brainard Y. Mayol Hon. Noel S. Seno Hon. Ethel A. Gulane Hon. Pio M. Yurango – ABC President

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LIST OF DEPARTMENT HEADS Antonieto M. Suico Leonila L. Catadman Samson M. Lepiten Engr. Margie M. Oliamot Engr. Ramiro A. Lepon Sheila F. Orcullo Slavsky S. Ybanez Carlo Fernando G. Logarta Dr. Minerva A. Millor Norma M. Lazo Amabelle A.Mayor Susan M. Miguez Dante J. Mayor Atty. Vicente P. Rodriguez Ronie L. Tolingin Roger Tonacao Atty. Ahmad Clay Escolar Maita T. Labrado Eddie A. Ybanez Romeo B. Ursal Joel Ylanan Nelson Navares Wenceslao Canete Jr. Jocelyn Tan

– City Administrator – City Accountant – ICO - City Treasurer – City Assessor – City Engineer – City Civil Registrar/Public Librarian – Human Resource Management Officer – City Planning & Development Officer/BAC Chairman – City Health Officer – City Agriculture Officer – City Social Welfare Officer – City Population Officer – City Budget Officer – City Legal Officer – General Services Officer – City It Officer – Executive Secretary – Sp Secretary – Bogo Bus Terminal Administrator – Market Administrator – Bogo Traffic Manager – Cooperatives Officer/Port Manager – City Environment & Natural Resources Officer – Tourism Officer

City of Bogo | 3

Elenita Y. Ursal Ben Fredrick Rodriguez Constancio M. Cueva Jr. Romeo A. Dignos

– Bogo Lites – CBDRRM – CBBPAT – Task Force Hipos

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LGU – CITY OF BOGO TELEPHONE DIRECTORY

City Hall # (032) 260-5310 Office Operator Office of the City Engineer Office of the City Civil Registrar City Social Welfare and Development Office Office of the City Assessor Office of the City Treasurer City of Bogo Brgy Peacekeeping Action Team Bogo Traffic Management Office Office of the City Agriculturist City Budget Office Office of the City Accountant Auditor’s Office COMELEC Office Fire Department Office General Services Office Vice-Mayor’s Office Meeting Room Office SP Secretary’s Office City Population Office City Fiscal’s Office

Telephone Number/Local 100, 333 or 0 101, 102 104 105 106 107 108 109 110 111 112 113 114 115 116 151 202 204 206 207

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Session Hall Office SK Federation/Liga ng Brgy Office DILG City Tourism Office Executive Secretary’s Office City Planning and Development Office City Disaster Risk Reduction & Management Office Mayor’s Secretary Human Resource Management Office Office of the City Attorney Office of the City Administrator Polambato Port Office Bogo LiTES Center Bogo City Central Terminal NBI Clearance Center Public Library and Museum

208 209 210 211 214 215 216 217 218 219 317 511-9973 318-3850 434-7226 343-0164 434-9488

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SERVICE STANDARD PROCEDURES

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OFFICE OF THE CITY ADMINISTRATOR FRONTLINE SERVICE ISSUANCE OF PERMITS a.Motorcade b.Parade c.Installatio of Banners/ Directional Signages d.Evets e.Distribution of Flyers f.Fun Run g.Promotional Selling h.Benefit Dance i.Occupational Permit

SPORTS COMPLEX RENTAL (ONE DAY USE) a.Concert for Profit b.Concert for NonProfit c.Educational, religious,

CLIENT

STEPS & PROCEDURES

TIME

RESPONSIBLE PERSON Antonieto M. Suico

1.Proceed to Administrator’s Office for evaluation and interview

1 minute

2.Payment of application permit to CTO: a.Motorcade-Php500.00 b.Parade-Php500.00 c.Installatio of Banners/ Directional Signages-c/o ENG’G d.Events-c/o CTO e.Distribution of Flyersc/o CTO f.Fun Run-Php500.00 g.Promotional Selling-c/o CTO h.Benefit Dance-c/o CTO i.Occupational PermitPhp115.00

2 minutes

Teller/Cashier

3.Back to Admin Office with Official Payment Receipt for release of permit

2 minutes

Rosalyn Pedroza, Louise Jane Cabangal, Antonieto M. Suico

1.Proceed to Administrator’s Office for evaluation and interview

1 minute

Antonieto M. Suico

2.Payment of Rental to CTO: a.Concert for Profit-

2 minutes

Teller/Cashier

REQUIREMENTS 1.Duly signed letter request/application for Mayor’s Permit 2.Occupational Permits: a.Resident of Bogo – Brgy. Clearance issued within the year b.Applicants Outside Bogo – Mayor’s Endorsement issued within the year 3.Official Receipt Issued by CTO

1.Official Receipt Issued by CTO

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cultural, scientific, & charitable activities d.Sports for Profit e.Sports for Non-Profit f.With electricity (per hour use) g.Without electricity (per hour use)

SKATING RINK

CITY BUS RENTAL

Php20,000.00 b.Concert for NonProfit-Php5,000.00 c.Educational, religious, cultural, scientific, & charitable activitiesPhp3,000.00 d.Sports for ProfitPhp10,000.00 e.Sports for Non-ProfitPhp3,000.00 f.With electricity (per hour use)-Php1,000.00 g.Without electricity (per hour use)-Php500.00 3.Back to Admin Office with Official Payment Receipt for release of permit

2 minutes

Rosalyn Pedroza, Louise Jane Cabangal, Antonieto M. Suico Antonieto M. Suico

1.Proceed to Administrator’s Office for evaluation and interview

1 minute

2.Payment of Php500.00 for Rental to CTO

2 minutes

Teller/Cashier

3.Back to Admin Office with Official Payment Receipt for release of permit

2 minutes

1.Proceed to Administrator’s Office for evaluation and interview

1 minute

Rosalyn Pedroza, Louise Jane Cabangal, Antonieto M. Suico Antonieto M. Suico

1.Official Receipt Issued by CTO

1.Official Receipt Issued by CTO

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2.Payment of Php1,000.00/day + cost of fuel (c/o CTO) for Rental to CTO

2 minutes

Teller/Cashier

3.Back to Admin Office with Official Payment Receipt for release of permit

2 minutes

Rosalyn Pedroza, Louise Jane Cabangal, Antonieto M. Suico

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OFFICE OF THE CITY TREASURER FRONTLINE SERVICE REAL PROPERTY TAX COLLECTION

BUSINESS PERMIT PROCESSING (New Application)

BUSINESS PERMIT PROCESSING (Renewal)

CLIENT Real Property Taxpayers

Single Proprietor, Partnership, & Corporation Taxpayers

Single Proprietor, Partnership, & Corporation Taxpayers

STEPS & PROCEDURES 1.The taxpayer shall present the Tax Declaration No. or Lot No. to the land tax division for assessment of tax due 2.Pay the corresponding tax payable to the counter/teller. 3.Issuance of tax clearance 1. The taxpayer presents the filled out form application form to the Business Permit and Licensing Officer (BPLO) for the assessment of Business Tax and Regulatory Fees. 2. The taxpayer pays the corresponding tax and fees payable to the counter/teller. 3. The taxpayer returns to the BPLO for the issuance of Business Permit and the release of Business Plate and/or Sticker. 1. The taxpayer presents the filled out form application form to the Business Permit and Licensing Officer (BPLO) for the assessment of Business Tax and Regulatory Fees. 2. The taxpayer pays the corresponding tax and fees

TIME 5 mins

5 mins

RESPONSIBLE PERSON 1. Anthony Pedroza 2. Rona Cueva 3. Evangeline Arlos 4. Michelle Marigomen 5.Isrel Perigo

BPLO: 1. Samson Lepiten 2. Charlita Magdalaga 3. Marieven Zemon Counter/Teller: 1. Anthony Pedroza 2. Rona Cueva 3. Evangeline Arlos 4. Michelle Marigomen

5 mins

BPLO: 1. Samson Lepiten 2. Charlita Magdalaga 3. Marieven Zemon

REQUIREMENTS 1.Tax Dec. No. or Lot No. 2.Previous O.R. (if there is any)

1.Brgy. Clearance 2.Community Tax Certificate 3.DTI (for Single Proprietorship) 4.SEC Reg. (for Corporation and Partership) 5.Lease Contract with Leasor’s Permit 6.Philhealth and Pag-ibig clearance

1.Brgy. Clearance 2.Community Tax Certificate

Counter/Teller: 1. Anthony Pedroza 2. Rona Cueva 3. Evangeline Arlos

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FEES AND CHARGES COLLECTION

Various Clients

Disbursement

Various Suppliers, Contractors, & Employees

payable to the counter/teller. 3. The taxpayer returns to the BPLO for the issuance of Business Permit and the release of Business Plate and/or Sticker. 1. The tax payer presents to the counter/teller the assessment form for regulatory fees and charges. 2. The tax payer pays the corresponding fees and charges payable. 1.The liaison of the different department presents their approved vouchers to the Disbursing Officer for the issuance of check or for Cash Advance. 2. The payee of the voucher returns after 1-2 days for the release of check/cash

4. Michelle Marigomen

3 mins

1. Anthony Pedroza 2. Rona Cueva 3. Evangeline Arlos 4. Michelle Marigomen

1.Assessment form

1 to 2 days

1. Lani Canete 2. Nehama Ancajas 3. Ma. Christine Rodriguez 4. Jusanil Cabatana

1.Approved Voucher

OFFICE OF THE CITY ASSESSOR FRONTLINE SERVICE TRANSFER OF OWNERSHIP (simple transfer, consolidation,

CLIENT Taxpayers

STEPS & PROCEDURES 1.The Records Section (Receiving and Releasing Clerk) will receive and

TIME 30 minutes for simple transfer

RESPONSIBLE PERSON Appraisal and Assessment Section:

REQUIREMENTS BIR tax payments Deed of Conveyance (Deed of Sale)

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subdivision, reclassification

examine the Documents pertinent to the Transfer of Ownership, Consolidation, Subdivision and Reclassification of real properties as per request from the owner 2.When the documents are in order, this will be forwarded to the Assessment In-charge of the Brgy. Where the property belongs for evaluation and typing of Tax Declaration, FAAS and Property Identification Numbers or PIN insertion Forward to the Tax Mapping Section for Updating of Tax Mapping records 3.Forward to the Records Section for recording Forwards to the City Assessor/Asst. City Assessor for review and approval 4.Approved TDs forwarded to the Records In-charge for affixing ARP No. then the numbering of Tax Declaration (Records Section) 5.Forward to the Computer Section for encoding 6.Returns them to the

3 hours for consolidation and subdivision

Delia Catadman Evelyn Catadman Taxmapping and Records Section: Maria Fe Guevarra Myrogel Batucan Eng. Margie Oliamot/Engr. Wenceslao Canete Records Section: Diomar Alburo Myrogel Batucan

Judicial/Deed of Donation, whatever is applicable Tax Clearance Certified True Copy of TDs Certification of landholding / improvement Sketch Plan O.R. transfer Fee and Transfer Tax

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clerk for release to the taxpayer BUILDING/MACHINER Y APPRAISAL (Reassessment, New Discover)

Owner of the Building/ Administrato r

1.Request for Building Appraisal, Reassessment & Issuance of tax declaration will be received by the Receiving & Releasing Clerk provided that documents such as Building Plan, Building Permit and Occupancy Permit are in order 2.It will be forwarded to the Assessment In-charge on appraisal who will do a ocular inspection of the building. After inspection, he/she will do the computation and typing of Tax Declaration & FAAS Forwards to the Tax Mapping in-inspection of PIN 3.Forwards to the City Assessor for approval/disapproval Approved TDs will be forwarded to the Records Section Clerk for Recording, Encoding and Filing 4.The Records Clerk will release the approved Tax Declaration to the taxpayer concerned and let him sign the notice of

1 hr to 3 days 1 hour (for request of loan)

Julio Ursonal Josephus Montesclaros Revenue Collection Clerks

Building Plans

1-2 hours (for reassessment)

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assessment ISSUANCE OF CERTIFIED TRUE COPIES

Owner/ Administrato r / Lawyers

1.Fill up request form Go to Treasurer’s office for payment 2.Present O.R. proof of payment 3.Doc stamps for certified true copy and certification Assistant city assessor/city assessor sign the certified true copy 4.Records the certified true copy and release to the client

5 mins

Diomar Alburo Myrogel Batucan

Name of declared owner/Titles/ No. of TDs/ Sketch Plans/ Lot No.

ISSUANCE OF CERTIFICATION OF NO IMPROVEMENT

Owner/ Administrato r

1.Fill up request form Go to Treasurer’s office for payment of certification 2.Present O.R. to the Assessment and Appraisal representing payment of certification of No Improvement 3.AAS inspects the parcels subject of request AAS prepares certification based on result of ocular inspection conducted 4.Document stamps for certification of no improvement 5.City Assessor/Assistant City Assessor signs the certification of no improvement 6.File the duplicate copy

1 hour poblacion

Christine Catadman

Deed of Sale Tax Declaration O.R. of payment for Real Property

3 hours for remote barangays

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and release the same to the client

OFFICE OF THE CITY ENGINEER FRONTLINE SERVICE ISSUANCE OF BUILDING PERMIT

CLIENT

STEPS & PROCEDURES 1.Submission of Building Permit requirements 2.Evaluation

TIME 30 mins

RESPONSIBLE PERSON Raquilo Orat Engr. Ramiro Lepon

REQUIREMENTS 1.Detailed plans, estimates, and specification

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3.Payment 4.Locational Clearance from HLURB 5.Issuance of Building Permit Number 1.Submission of Certificate of Completion 2.Final inspection from the Fire Dept & OBO 3.Receive endorsement from the Fire Dept 4.Issuance of Certificate of Occupancy 1.Submission of Documents 2.Conduct inspection

ISSUANCE OF CERTIFICATE OF OCCUPANCY

ISSUANCE OF ELECTRICAL PERMIT

Cashier/Teller CPDO Engr. Ramiro Lepon 1 day

Raquilo Orat Engr Ramiro Lepon, Fire Department Raquilo Orat

2.Proof of lot ownership 3.Building permit form signed by the Engineer 1.Certificate of Completion form signed by the Engineers/Architects

Engr. Ramiro Lepon 3 days

3.Payment 4.Issuance of Electrical Permit

Luciano Omayao Royce John Vender, Luciano Omayao Raquilo Orat, Helen Fernan Engr. Ramiro Lepon

1.Proof of Lot Ownership 2.RFI Form

OFFICE OF THE CITY CIVIL REGISTRAR FRONTLINE SERVICE ISSUANCE OF BIRTH/DEATH/MARRI AGE CERTIFICATES

CLIENT Owner/ Representativ e

STEPS & PROCEDURES 1.The office staff shall inquire the name and date of birth, marriage and death of the

TIME 2-3 minutes

RESPONSIBLE PERSON Maria Milagros Terol

REQUIREMENTS 1.O.R. for the Certification fee 2.Authorization from

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(1-A,B,C), (2-A,B,C), (3-A,B,C)

REGISTRATION OF BIRTH/DEATH/MARRI AGE DOCUMENTS

Hospitals,mid wife/ parents /etc.

owner and the purpose for such certification 2.Make a research from the archive 3.Proceed to CTO for Payment (Php100.00) 4.Require O.R. for the certification fee for releasing of certification 1.Requiring the complete data of the client’s birth/death/marriage before typing the documents 2.Review the documents with the presence of concerned clients to avoid erroneous entries 3.Proceed to CTO for payment of the Registration fee (Php65.00) 4.Issue the duplicate copy after registration

owner if there is a representative

3-5 minutes

Yvette Ortega

A.BIRTH 1.Marriage Certificate of parents 2.Informant signature 3.O.R. B.DEATH 1.Death Certificate signed by the Brgy Captain 2.Informant signature 3.City Health Officer signature 4.O.R C.MARRIAGE 1.CENOMAR 2.Marriage application 3.Birth Certificate of applicant 4.O.R.

PROCESSING OF MARRIAGE LICENSE APPLICATION

Owner

1.Attend the pre-marriage counselling seminar 2.After processing all the requirements submitted, they wait for the 10 days posting 3.Proceed to CTO for payment

3-5 mins

Rico Abao

1.CENOMAR 2.Certification of PreMarriage Counselling 3.birth/baptismal 4.Counseling from DSWD 5.signature of the parents

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of Marriage Application (Php515.00). If foreigner, Php 1015.00. Add Php200.00 for the License PROCESSING OF PETITION PAPERS FOR CLERICAL ERRORS/CHANGE OF FIRST NAME PER RA 9048

PROCESSING OF PETITION FOR CHANGE OF GENDER OR CORRECTION OF DAY AND MONTH OF BIRTH PER RA 10172

Owner/ Representativ e with SPA

Owner

1.File for petition 2.Once affirmed by the CRG, Certificate of Finality is submitted to NSO Manila 3.Proceed to CTO for payment of necessary fees

1.File for petition 2.Once affirmed by the CRG, Certificate of Finality is submitted to NSO Manila 3.Proceed to CTO for payment of processing fee (Php3,015.00)

if below 25 years old 5. Official Receipt

20 mins

20 mins

CHANGE NAME: 1.Birth Certificate (NSO copy) 2.Baptismal Certificate 3.School Record 4.NBI Clearance 5.Affidavit of employment/ unemployment 6.newspaper publication & processing fee (Php3.015.00). If Migrant Petitioner, pay Php1,000.00

Mariel Ylanan

CORRECTION OF CLERICAL ERROR: 1.Birth Certificate (NSO copy) 2.Baptismal Certificate 3.School Record 4.Birth Certificate of parents/sibling 5.Processing fee (Php1,015). If Migrant Petitioner, pay Php500.00 CHANGE OF GENDER: 1.Birth Certificate (NSO copy) 2.Baptismal Certificate 3.Earliest School Record 4.Medical Certification

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5.Police & NBI Clearance 6.Affidavit of Employment/ Unemployment 7.Newpaper publication (Gen & Natl circulation 8. Official Receipt for processing fee

PROCESSING OF SECPA REQUESTS THRU BREQS AND FOR ELECTRONIC ENDORSEMENT

Owner/ Representativ e

1.Fill-up the form correctly and completely (birth,death,marriage and CENOMAR) 2.Issue BREQS acknowledgement slip to client & another to the BREQS user 3.Proceed to CTO for payment of fees: a.Processing fee-Php100.00 b.Birth,marriage & death NSO copy-Php140.00 c.CENOMAR-Php195 d.Electronic Endorsement-

5-15 mins

Michael Jess Condrad Catadman

CORRECTION OF DAY & MONTH OF BIRTH: 1.Birth Certificate (NSO Copy) 2.Baptismal Certificate 3.Earliest School Record 4.Police & NB clearance 5.Affidavit of Employment/ Unemployment 5.Newspaper Publication (Gen & Natl circulation) Official Receipt for processing fee 1.Negative from NSO together with the document for electronic endorsement

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Php115.00 PROCESSING OF LATE REGISTRATION OF BIRHT/DEATH/ MARRIAGE

Owner/ Representativ e

1.Submit all the requirements 2.Proceed to CTO for payment of Processing fee (Php215.00, Php315.00 for Advance) 3.Posting for 10 days before registration

11 days

Yvette Ortega

A.BIRTH 1.Negative certificate from NSO(Below 18 y.o.) 2.Baptismal Certificate 3.School Records 4.Income Tax of Parents 5.Insurance Policy 6.Medical Records 7.Brgy Capt Certification 8.Certificate of Marriage if married, Marriage Certificate of parents (if not) 9.Affidavit of 2 disinterested persons B.DEATH 1.Negative Certificate from NSO 2.Affidavit of Delayed Registration 3.Authenticated copy of the certificate of burial, cremation or any other means of corpse disposal C.MARRIAGE 1.Negative certificate from NSO 2.Affidavit of Delayed Registration executed by the solemnizing officer/the person reporting/ presenting the Cert of Marriage, stating

City of Bogo | 21

the exact place & date of marriage 3.Certified copy of of the application for marriage license bearing the date when the marriage license was issued, whenever applicable PROCESSING OF LEGITIMATION BY SUBSEQUENT MARRIAGE

Parents of both parties

PROCESSING OF ADOPTION

Parents

1.Secure all requirements 2.Verify the original birth certificate at NSO.If it yields negative result, secure the birth cert. from C/MCR office where the child was originally registered (certified true copy) 3.Verify the marriage contract of parents at NSO.If it yields negative result, secure the marriage contract from C/MCR office where the marriage was solemnized (certified true copy) 4.Pay the total processing fee of Php715.00 at CTO 5.Endorsement to OCRG 6.SECPA response from OCRGNSO (1 to 2 mos) 1.Register court decree of adoption at the C/MCR office where court is functioning.Secure certified true copy of the adoption decree 2.Secure certification of registration of the decree from the C/MCR office 3.Secure certification of finality from the court which rendered

30 mins

Rico Abao

1.Affidavit of Paternity/ Acknowledgement (certified true copy) 2.Joint affidavit of Legitimation 3.Certification of registration of legal instrument 4.Certified joint true copy of birth certificate with remarks/ annotation based on the legitimation by subsequent marriage 5.Official Receipt

30 mins

Rico Abao

1.Court Decree of Aoption 2.Certification of Finality from court 3.NSO Birth Certificate 4.Official Receipt

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PROCESSING OF ANNULMENT OF MARRIAGE

Parents

the decision 4.Secure certified true copy of the Amended birth certificate from C/MCR office where birth is registered 5.Verify the original birth certificate from NSO file. If NSO does not have the copy of the birth certificate, the original birth certificate must be endorsed (official transmitted) to NSO by the C/MCR where birth is registered 6.Fill up application form for amended birth certificate 7.Pay Adoption fee of Php500.00 at CTO 1.Register court decree of annulment in the C/MCR office where the court is functioning. Secure certified true copy of the court decree from the same office 2.Secure certification of registration of the court decree from C/MCR office 3.Secure certification of finality from the court which rendered the decree 4.Secure certified true copy of the marriage contract from C/MCR office where the marriage is registered with remarks/ annotations based on the Court Decree of Annulment 5.Verify the marriage contract from NSO file. If NSO has no

30 mins

Rico Abao

1.Court Decree of Annulment 2.Certification of Finality from the court 3.Official Receipt of Payment for Annulment Fee

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PROCESSING OF APPLICATION FOR RA 9255 (CHANGE OF NAME THROUGH AFFIDAVIT TO USE SURNAME OF FATHER) AND APPLICATION FOR RA 9858 (AN ACT PROVIDING FOR LEGITIMATION OF CHILDREN BORN TO PARENTS BELOW MARRYING AGE)

Parents/Father

file, the marriage contract has to be endorsed (officially transmitted) to NSO by C/MCR office where the marriage was registered 6. Pay annulment fee of Php1,000.00 at CTO 1.Submit all the requirements 2.C/MCR examines the authenticity of the COLB. Accepts registration for the following: a.COLB b.Public Document c.AUSF/ Affidavit of Legitimation 3.Records the entries in the COLB in the Register of Births, & the public document and AUSF/ Affidavit of Legitimation in the Register of Legal Instruments 4.Annotates the COLB ad the remarks portion of the Register of Births 5.Issues certified true copies of COLB, registered public document or AUSF or Affidavit of Legitimation including any supporting document as follows: a.1st copy to the owner of the document b.2nd copy to OCRG c.3rd copy to LCRO

30 mins

Rico Abao

1.CTC of parents 2.NSO Birth Certificate 3.Affidavit to Use the Surname of the Father 4. Official Receipt (Php615.00) 5.Consent of the child, if 18 y.o. or above at the time of filing 6.Any 2 of the following documents showing clearly the paternity between the father & the child: a.employment records b.SSS/GSIS c.Certification of membership in any organization d.SALN e.Insurance f.Income Tax Return

City of Bogo | 24

PUBLIC LIBRARY AND MUSEUM FRONTLINE SERVICE APPLICATION FOR MEMBERSHIP

CLIENT Students, professionals, and other

STEPS & PROCEDURES 1.Determine the residency of the applicant 2.Receive the requirements for

TIME 30 mins

RESPONSIBLE PERSON Circulation Incharge Public Librarian

REQUIREMENTS 1.1x1 & 2x2 picture, 1 pc each 2.Application Form

City of Bogo | 25

researchers

LIBRARY MATERIALS BORROWING

BOOK AND NONBOOK DONATION

ARTIFACT DONATION

COMMUNITY ECENTER USAGE

Bonafide members of the Public Library Students, professionals, library members, and othere benefactors

Students, professionals, and other researchers

verification 3.Sign-up the client through the Application Form provided for 4.Prepare the Library Card for the Public Librarian’s approval ad signature 5.The Public Librarian orients the applicant of the library and museum’s policies, rules and regulations 6.Issues the Library Card to the new member upon receipt of the control sheet 1.Charges the books/magazines/toys 2.Discharges the same to the member 1.Receive the books and non-books from donor 2.Causes the donor to sign the Memorandum Receipt for Equipment Semi-Expendable 1.Receive the artifacts from the donor/s 2.Documents the item 1.Registers the internet users 2.Turnss on the PC for use 3.After use,charges the user for appropriate fee (Php12.00 / hour)

3.Valid ID 4.Barangay Certification of Residency

5 mins

Circulation Incharge

1.Library Card

10 mins

Circulation Incharge

1.General Form No.9

10 mins

Museum Curator

2 mins

Computer Maintenance Technologist/ Equipment Operator

HUMAN RESOURCE MANAGEMENT OFFICE FRONTLINE SERVICE RECRUITMENT

CLIENT Interested Applicants

STEPS & PROCEDURES 1.Submit all the necessary requirements for application through the Receiving Area

TIME 10 mins

RESPONSIBLE PERSON Micheica Hibaya

REQUIREMENTS 1.Application Letter 2.Resume/Biodata 3.Recommendation

City of Bogo | 26

2. Once receiving clerk confirms all documents submitted are complete, the applicant will be asked to fill-out the Applicant’s Profile Form and National Skills Registry Form 3.Applicants qualified on a vacant position will be contacted via phone thru call or SMS

ISSUANCE OF CERTIFICATE OF EMPLOYMENT

ISSUANCE OF SERVICE RECORD

Previous employees (retired, resigned)

Retired Employees

Slavsky S. Ybanez

1.Visit the HR office. 2. Submit Letter of Request showing purpose for the Certificate of Employment to the Receiving Clerk for approval of the Human Resource Management Officer 3.Once approved, the Certificate of Employment will be prepared. 4.The Certificate will be forwarded to the HR Officer for signature. 5.Once signed, Certificate of Employment will be released to the requestor.

5 mins

1.Visit the HR office 2.Submit Letter showing purpose of request of Service Record to the receiving clerk for approval of the HR Officer 3.Once approved,proceed to CTO

10 mins

from the Brgy Capt(for Bogo City Residents) 4.Recommendation from Mayor(for applicants residing outside Bogo City) 5.TOR(for College Graduate,Post Graduate) 6.Certified Copy of Trainings and Seminars attended, if applicable 6.Applicant’s Profile Form 7.National Skills Registry Form 1.Letter of Request

Micheica Hibaya

Elgie Molejon, Elvira Cueva Slavsky Ybanez

Micheica Hibaya

1.Letter of Request 2.Official Receipt

Elgie Molejon, Elvira Cueva

City of Bogo | 27

for payment of Secretary’s Fee (Php200.00) 4.Present OR for releasing of Service Record.

Slavsky Ybanez

CITY PLANNING AND DEVELOPMENT OFFICE FRONTLINE SERVICE ZONING CERTIFICATIION

CLIENT Lot Owners/ Various

STEPS & PROCEDURES 1.Applicant shall present the documents needed 2.Pay Php115.00 to CTO

TIME 5 mins

RESPONSIBLE PERSON Carlo Fernando G. Logarta Wilson Dosdos Jr.

REQUIREMENTS 1.Tax Declaration 2.Lot title 3.Sketch Plan

City of Bogo | 28

LOCATIONAL CLEARANCE e.g. Gasoline station, Housing, Piggery, Poultry, & other establishments

Various

Simple Subdivision of Lot

Various

3.Go back to CPDO for releasing of certification 1.The owner shall comply with the requirements 2.Fill-out the Application Form 3.Conduct Site Inspection 4.The application will be endorsed to the SP office for Approval 5.Once approved, pay necessary fee to the CTO a.Processing FeePhp60.50 b.Secretary’s FeePhp200.00 c.Inspection FeePhp200.00 d.10cents/sq.m. e.Documentary StampPhp15.00 6.Go back to CPDO for the releasing of the certification 1.The owner shall comply with the requirements 2.Fill-out Application Form 3.Conduct Site Inspection 4.The application will be endorsed to the SP Office for Approval 5. Once approved, pay necessary fee to the CTO a.Processing FeePhp60.50 b.Secretary’s FeePhp200.00

Richie Ybanez 5 working days

Carlo Fernando G. Logarta Rima Maitum Vincent Tanara Wilson Dosdos

3 days

Carlo Fernando G. Logarta Rima Maitum Vincent Tanara Wilson Dosdos

4.Consent 5.Official Receipt 1.Letter of Intent 2.Application form 3.Certificate of Title 4.Tax Declaration 5.Deed of Sale or Deed of Donation 6.Contract of Lease 7.Site Development Plan 8.Environmental Compliance Certification/ Initial Environment Examination (ECC/IEE) 9.Zoning Certificate 10.M.E.D.A.L. 11.Brgy Resolution 12.Brgy Resolution 13.Project Feasibility Study 14.Bill of Materials 15.Official Receipt 1.Application Form 2.Lot Survey Plan 3.Vicinity Map (nearest landmark) 4.Land Title 5.Tax Declaration 6.Tax Clearance 7.M.E.D.A.L. (Ord.#0697) 8.Zoning Certificate 9.Brgy Clearance 10.Other (Deed of Sale, Deed of Partition,

City of Bogo | 29

c.Inspection FeePhp200.00 d.10cents/sq.m. e.Documentary StampPhp15.00 6.Go back to CPDO for the releasing of the certification

Extrajudicial Declaration of Heirs, Deed of Donation, Special Power of Attorney) 11. Official Receipt

BIDS AND AWARDS OFFICE FRONTLINE SERVICE PUBLIC BIDDING

CLIENT Interested Bidders

STEPS & PROCEDURES 1.Letter sent to COA for invitation on bdding 2.Post invitation in 3

TIME 3 mins

RESPONSIBLE PERSON BAC Committee

REQUIREMENTS INFRASTRUCTURE PROJECTS 1.Eligibility Documents:

City of Bogo | 30

conspicuous places and published in newspaper & general irculation 3.Interested bidders submit Letter of Intent to BAC office upon Conduct of Pre-Bid Conference 4.Interested bidders proceed to CTO to pay Bid Documents Fee (fee determined c/o CTO) 5.Present OR to BAC secretary. Fill-out Request for Quotation Form 6.Once complied, the secretary will provide the Checklist for Eligibility and the technical and financial documents required 7.Communication will be sent to bidders on the schedule set for the conduct of the Opening of Bids. All documents and requirements in the checklist must be complete upon the conduct of the Opening of Bids. 8.Post Qualifications 9. Certificate of Awards will be given to the winning bidder

-DTI Business Name Registration or SEC Registration Certificate -Valid & current Mayor’s Permit/City License -Audited Financial Statements -TIN number -PCAB License -PCAB Registration -Statement that bidder is not blacklisted or barred from bidding by the Gov’t or other agencies -List/Statement of all on-going and completed Government & Private Contracts -Availability of Equipments -Organizational Chart -Contractor’s Net Financial Capacity -Curret project engineer’s PTR -Letter authorizing BAC to verify all documents -Affidavit of Disclosure of No Relationship -PHILGEPS Registration Certificate 2.Technical & Financial Requirements -Bid Security Form,

City of Bogo | 31

Amount & Validity period -Authority of the Signatory -Construction Schedule & S-curve -Manpower schedule -Construction Method -Organizational chart -List of contractor’s personnel -List of contractor’s equipment unit -Equipment utilization schedule -Certificate of Site Inspection -Duly signed Bid Prices in the Bill of Quantities -Duly signed Detailed Estimates 3.Official Receipt issued by CTO for Bid Documents Fee SUPPLY & DELIVERY OF GOODS 1.Checklist of Eligibility of Requirements (Class A DocumentLegal) -DTI business name/SEC registration certificate -Valid & current Mayor’s permit/ municipal license

City of Bogo | 32

-BIR Registration -Articles of Incorporation, Partnership or Corporation -Statement that bidder is not BARRED/BLACKLISTED (Class A DocumentTechnical) -Statement of ongoing & similar completed government and private contracts -Audited financial statements -Net Financial Contracting Capacity (Class B Documents) -Valid Joint Venture Agreement -Duly signed authorizing the BAC to verify documents submitted for eligibility check -Duly signed certification under oath that all documents submitted -Sworn Affidavit 2.Checklist of Technical & Financial Envelope Requirements: -Bid Security Form, Amount & Validity period

City of Bogo | 33

-Authority of the Signatory -Production/delivery schedule -Manpower requirements -After-sales service/parts -Technical Specifications -Commitment from a licensed bank -Certificate from bidder under oath of its compliance with existing labor laws & standards -A sworn affidavit of compliance with Disclosure Provision -PHILGEPS Certification -Duly signed Bid Prices in the Bill of Quantities -Recurring & maintenance cost 3. Official Receipt issued by CTO for Bid Documents Fee

CITY HEALTH OFFICE FRONTLINE SERVICE MEDICAL CONSULTATION

CLIENT Public

STEPS & PROCEDURES

TIME

1.The patient registers at the Midwife’s clinic 2.The midwife writes the

15 mins

RESPONSIBLE PERSON Midwives Physician

REQUIREMENTS

City of Bogo | 34

IMMUNIZATION

0-15 mos Babies

FAMILY PLANNING

15-49 years old women

OBSTETRICAL SERVICES

Pregnant Women

patient’s chief complaints and takes the vital signs 3.The patient proceeds to the Health Officer/Doctor 4.The Health Officer/Doctor examines the patient, makes the diagnosis and gives the medication 1.The mother registers her baby at the Midwife’s clinic 2.The Midwife determines the correct vaccine to be given and fills up the immunization card 3.The Midwife weighs the patient and records in the immunization card 4.The mother listens to the health teachings of the midwife 5.The Midwife administer the vaccine to the baby 1.The patient registers at the Family Planning Nurse 2.The Nurse gives advice and counsels the patient 3.The Nurse expounds the family planning method chosen by the patient 1.The pregnant woman registers at the midwife’s clinic 2.The midwife refers the pregnant woman to the Health Officer 3.The Health Officer assesses the pregnant woman (History taking and Physical examination including abdominal and internal examination)

20 mins

Midwives

30 mins

Family Planning Nurse

30 mins

Midwives Physician

City of Bogo | 35

TUBERCULOSIS PROGRAM

Public (those with 2 weeks cough)

RABIES PREVENTION

Public (with dog bite)

4.The midwife admits the pregnant woman to the Labor Room 5.The midwife monitors the patient’s progress of labor 6.The midwife delivers the newborn &performs the routine newborn care 7.The midwife fills up the mother and baby documentation chart 8.The midwife rooms-in the mother and baby in the Recovery Room 9.The midwife discharges the mother and baby 1.The patient registers at the Midwife’s clinic 2.The Midwife makes the referral letter and records the vital health statistics 3.The Health Officer examines the patient 4. The patient submits sputum to the laboratory for examination 5.The Health Officer treats the patient after release of sputum examination result 1.The patient registers at the midwife’s clinic 2.The midwife write the referral slip and takes the vital signs 3.The physician assesses the bite site, dresses the wound and gives the tetanus toxoid vaccine 4.The physician refers the patient to the Animal Bite Center in Medellin RHU or Danao City

25 mins

Midwives Physician

15 mins

Nurse Physician

City of Bogo | 36

LABORATORY PROCEDURES

Public

ISSUANCE OF HEALTH CERTIFICATES, MEDICO-LEGAL CERTIFICATES AND HEALTH CARDS

Public

ISSUANCE OF SANITARY PERMIT

Business Establishments

General Hospital if vaccination is needed or sent home if vaccination is not needed 1.The patient presents the laboratory request from the physician to the medical technologist 2.The patient pays the corresponding fees: Urinalysis-Php50.00 CBC-150.00 HepB-Php180.00 Stool Exam-Php30.00 FBS-Php100.00(every Thursday) Total Cholesterol-Php120.00 Blood Typing-Php100.00 Pregnancy Test-Php100.00 HAV-Php350.00 3.The patient submits the specimen 4.The medical technologist examines the specimen 5.The medical technologist releases the result 1.Client pays corresponding fee in the Laboratory Window: Medical Certificate-Php50.00 Medico Legal-Php90.00 Health Card-Php50.00 2.The midwife takes the vital health signs of the client 3.The Health Officer examines the client and releases the Health Certificate/Medico-Legal Certifcate/Health Card 1.Client approved request to the sanitary inspector

Depends on the procedure

Medical Technologists

15 mins

Midwives Physician

30 minutes

Sanitary Inspector Physician

1.All workers in the establishment must have

City of Bogo | 37

SOCIAL HYGIENE SERVICES

Female Clients

DRUG TESTING

Publis

2.Sanitary inspector inspect the business establishment 3.Sanitary inspector prepares the sanitary permit 4.The Health Officer signs the sanitary permit 5.The Sanitary Inspector records the sanitary permit and releases to the client 1.Client registers to the nurse’s clinic 2.The nurse counsels the client 3.The nurse examines the client and make cervical smear 4.The medical technologist performs gram staining 5.The nurse refers the client to the Health Officer together with the laboratory result 6.The Health Officer treats and counsels the client 1.Client fills up the application form 2.Client pays the drug testing fee of Php150.00 to the laboratory window 3.Clients submits urine specimen to the medical technologist 4.The medical technologist release results

Health Card (Php50.00 each)

20 mins

Nurse Medical Technologist Physician

30 mins

Medical Technologist Physician

City of Bogo | 38

OFFICE OF THE CITY AGRICULTURIST FRONTLINE SERVICE TECHNICAL & PRODUCTION SUPPORT SERVICES CROPS DEVELOPMENT PROGRAM 1.Corn & Cassava/ High Value Crop Development Program: a.Aflatoxin prevention program b.Bantay Peste Brigade Training c.Postharvest Technology d.White corn seed exchange program e.Buffer stocking for White Corn f.Corn Techno Demo of at least 5-10 hectares g.Biological Control Program

CLIENTf Farmers

STEPS & PROCEDURES 1.Visit and inquire for assistance at the Office of the City Agriculturist on how to avail the herein written programs 2.Submit letter request/ Letter of Intent – to avail the program

TIME 10 mins

RESPONSIBLE PERSON Agricultural Technoloigists: 1. Alicia S. Lepatan 2. Nelia E. Alburo 3. Jason John S. Yap

REQUIREMENTS 1.Must be a bonafide/ recognized member of the Farmers Association within the City of Bogo 2.Letter request/ Letter of Intent duly signed by the Association/Cooperative President

2.EARWIG, TRICHOGRAMA, METARHIZIUM, ETC. a.Pest & disease surveillance and Control program b.Cassava

City of Bogo | 39

Production Program c.Request for Planting Materials, Corn & vegetable seeds of various varieties and other farm inputs LIVESTOCK DEVELOPMENT PROGRAM 1.Request for hemorrhagic Septicemia (Hemosep) vaccination for cattle, carabao & goat 2.Request for Deworming & Castration of Dogs & Piglets 3.Request for animal diagnosis & treatment against disease 4.Request for Artificial Insemination (AI) of cattle & carabaos

Farmers/ Livestock Raisers

1.Visit the Office of the City Agriculturist & inquire for assistance on how to avail the herein written services

10 mins

Norma S. Lazo

Program-based

1.Visit the Office of the City Agriculturist and inquire for assistance on how to avail the service 2.Pay Php215.00 per animal at CTO 3.Present Official Receipt of the intended service

15 mins

Narciso S. Alburo

1.Based on Estrus period of the animal 2.Official receipt

City of Bogo | 40

5.Request for antirabies vaccination for dogs 6.Issuance of Dog registration and vaccination certificate

Pet Caretakers/ Owner

7.Request for Quarantine Inspection to all Bogo sub-ports for the entry of

1.Visit and bring tamed dog subject for vaccination 2.Pay Php100.00 per dog at CTO 3.Present Official Receipt of the intended service 4.Issuance of Dog Registration and Certificate of Vaccination If otherwise, inquire for assistance on how to avail the said services

1.Visit & inquire either at Polambato Port Office or in the

livestock from other provinces 8.Issuance of shipping permit for livestock

Shipper/Owner

Office of the City Agriculturist for the issuance of the permit 2.Proceed to CTO for payment: a.Cattle & carabao-Php100.00 b.Goat,sheep,swine, etcPhp50.00 c.Birds/Chicken-Php25.00(up to 5 heads) -Php50.00(6 heads or more)

FISHERIES 1.Issuance of fisherfolks, fish workers, fishing boats & gears, application for registration

Fisherfolks & Fish Workers

1.Secure & bring all the requirements 2.Fill-up application form for reqistration 3.Pay the corresponding fee at CTO: a.Fisherfolks Php5.00(resident), Php30.00(non-resident)

15 mins

Norma S. Lazo Jufe S. Sala

1.Program-based 2.Official receipt

15 mins

Norma S. Lazo Jufe S. Sala

1.Official receipt

30 mins every service

Ediosita T. Wagas Fishery Coordinator

1.Community Residence Certificate 2.Brgy Clearance 3.Duly accomplished application form 4.Valid ID (based on the City Ordinance # 242001) 5.OR of payment

City of Bogo | 41

b.Fishing Boats b.1. non-motorized boat: Php10.00(less than 20’ long) php20.00(20’ long or more) b.2.motorized boat: Php30.00 (less than 20’ long) Php100.00 (20’ long or more) b.3.above 40’ with maximum: Php500.00(1 GT weight) Php1,000.00 (More than 1 GT but less than 2 GT) Php2,000.00 (More than 2 GT but less than 3 GT) c.Fishing Gears Php20.00 (Hook & line spear fishing) Php50.00 (Gill net) Php100.00 (Shallow Fish Coral) Php200.00 (Deep Sea Coral) 4.Present OR to the DA staff 5.Forwarded to the Mayor’s Office for Endorsement 2.Request for Red Tide Monitoring & Technical Assistance to avail Bangus & Tilapia

1.Receives request letter for Technical Assistance 2.Determine type of assistance requested 3.Endorse the request to the Provincial and Regional office for appropriate action 4.Inform the requesting party upon approval

1.Request letter 2.Samples of water, shells, sea urchins, etc. 3.1 kl fish sample 4.100 grams shell fish net

City of Bogo | 42

INSTITUTIONAL DEVELOPMENTS RURAL-BASED OGANIZATIONS (RA 7606) 1.P4MP (Farmers & Fishermen’s Assoc) 2.4H Club (Youth) 3.Rural Improvement Club (RIC), (Mothers/Rural Women) 4.VLAP (Advisers of 4H) EXTENSION SUPPORT/EDUCATION & TRAINING SERVICES 1.Technology Demonstration on Corn & Cassava, HVCDP 2.SALT (Sloping Agricultural Land Technology)-SCOPSA 3.Farmers Field School (FFS) 4.Farmers Scientist Training Program (FSTP) 5.Other Agriculturalrelated services REQUEST FOR ANY OF THE FF SERVICES UNDER DA’S BANNER

Farmers Fishers Agrientrepreneurs Others

1.Visit and inquire for assistance on how to organize organizations

20 mins

Alicia S. Lepatan Nelia E. Alburo Jason John S. Yap Ediosita T. Wagas

1.Must be a bonafide resident from rural community within the City of Bogo 2.Willing to be organized as part of the Agricultural Development Programs

Farmers/ Fishers

1.Visit and inquire for assistance on how to avail the herein written programs

15 mins

Alicia S. Lepatan Nelia E. Alburo Jason John S. Yap

1.Bonafide farmers within the City of Bogo

Farmers/ Fisheries

1.Visit the Office of the City Agriculturist & inquire for assistance on how to avail the

15 mins

Norma S. Lazo Jufe P. Sala Alicia S. Lepatan

1.Must be a bonafide farmer/fisher within the City of Bogo

City of Bogo | 43

PROGRAM 1.Livestock 2.Corn & Cassava 3.HVCDP 4.Fisheries 5.Organic Agriculture (RA 10068 & Rice, if any) 6.Other Agriculturalrelated Production FARM TRACTOR

AVAILABLE-QUALITY VEGETABLE SEEDLINGS READY FOR TRANSPLANTING (Pricked)

herein written programs

Farmers

Farmers/ Gardeners

1.Visit the Office of the City Agriculturist & inquire for assistance on how to avail the herein written programs 1.Visit the Office of the City Agriculturist & inquire for assistance 2.Proceed to CTO for payment (Php5.00) 3. Present OR for releasing

Nelia E. Alburo Jason John S. Yap Ediosita T. Wagas

2.Must be from a recognized Farmer or Fishermen’s Group/Association (otherwise, visit the office and inquire for assistance)

15 mins

Rodineo Masbate Anybody from the office

1.Program-based 2.Areable Land

3 mins

Norma S. Lazo Anybody from the office

1.Official Receipt

City of Bogo | 44

CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE FRONTLINE SERVICE AID IN CRISIS SITUATION

CLIENT Indigent

ISSUANCE OF IDENTIFICATION CARD OF THE SENIOR CITIZEN, PERSON WITH DISABILITY, SOLO PARENT ISSUANCE OF SENIOR CITIZEN and PWD PURCHASE BOOKLET & PURCHASE SLIP ISSUANCE OF CERTIFICATE OF INDIGENCY (PAO/PCSO) BURIAL ASSISTANCE

Senior Citizen, Person w/ Disability, Solo Parent

DAY CARE CENTERS

3-4 years old

FIRE VICTIM

Victim

Senior Citizen’s Card Holder Indigent Individual

Indigent Families

STEPS & PROCEDURES

TIME

RESPONSIBLE PERSON Rochelle Arong

1.Interview & assist client 2.Give the requirements 3.Submission of the requirement 4.Issuance of cash assistance 1.Issuance of OSCA Form 2.Giving of requirements 3.Submission of the requirements 4.Issuance of the card

10-15 mins 1 day 30-45 mins

Dioscoro Genemillo Aida Camay Breeza Sevilla

1.Present the Identification card of Senior Citizen 2.Issuance of the purchase booklet/purchase slip 1.Assess and interview client 2.Survey the said client 3.Issuance of the certification

5 mins

Aida Camay Breeza Sevilla

1 hour

Rochelle Arong Breeza Sevilla

1.Present the Death Certificate 2.Interview for the Case Summary 3.Assess and interview the client 4.Issuance of the assistance 1.Enrolment of the children at the center 2.Start of classes 1.Survey for victims of fire

2-7 days

Rochelle Arong

1-2 hours

Dioscoro Genemillo Day Care Teacher

Rochelle Arong

REQUIREMENTS 1.Barangay Certificate of Indigency 2.Medical Abstract 1.Fill up application form 2.I.D. picture 3.Residence Certificate

1.I.D. of the Senior Citizen 2.Person with Disability ID 1.Barangay Cetificate of Indigence

1.Death Certificate 2.Halad Tabang Card

1.Fill-up Intake Form of Child 1.Barangay Clearance

City of Bogo | 45

ASSISTANCE

ASSISTANCE TO CALAMITY VICTIM

Victims

JUVENILE DELINQUENT

Minor Client

VIOLENCE AGAINST WOMEN AND CHILDREN

Women and Children

2.Submit fire report 3.Interview client 4.Process documents 1.Survey for victims of calamity 2.Assess for their immediate needs 3.Take immediate family information 4.Provide assistance needed 1.Interview and assess client 2.Counselling given to the family and minor child 3.Turn over of client to parents or relatives 4.Referral to agency 1.Interview and assist client 2.Counselling given to client 3.Referral to agency

Depends on the assistance needed

Dioscoro Genemillo Amabelle Mayor

3-4 hours

Amabelle Mayor Breeza Sevilla

3-4 hours

Amabelle Mayor Breeza Sevilla

of Indigence 2.Certification from the Fire Department 1.Fill-up Family Intake Form

1.Police Report or referral letter

City of Bogo | 46

CITY POPULATION OFFICE FRONTLINE SERVICE PRE-MARRIAGE COUNSELING SEMINAR

CLIENT 18 yrs old & above engaged couples

STEPS & PROCEDURfES

TIME

1.Let the couples fill-out the application form 2.Administer the Marriage Expectation Inventory Examination 3. Proceed to CTO for payment of Pre-Marriage Counseling fee (Php65.00) 4.Conduct Pre-Marriage Counseling Seminar 5.Issuance of PMC Certificate

3 minutes 30-40 mins 1-3 mins

4-5 hrs

RESPONSIBLE PERSON Jenelyn P. Susvilla Jenelyn P. Susvilla

REQUIREMENTS 1.Completely filled-out application form 2.Official Receipt

Cashier/Teller

PMC Team Members

5-10 mins Jenely P. Susvilla, Leonita C. Escolar

RESPONSIBLE PARENTHOOD FAMILY PLANNING BARANGAY CLASS

Couples of Reproductive Age

FAMILY DEVELOPMENT SESSION

Pantawid Members & MCCT Members

KALALAKIN-ANG TAPAT SA

Men

1.Class per barangay will be scheduled by the office. 2.CPO staff will visit the barangay as scheduled for the Responsible Parenthood Family Planning 1.Session will be done per barangay and schedules will be plotted by the office. 2.CPO staff will visit the barangay as scheduled for the Family Development Session 1.Seminar will be done per barangay and schedules will be

4 hrs

Susan M. Minguez Leonita C. Escolar Jenelyn P. Susvilla Chris Ever A. Borja

4 hrs

Susan M. Minguez Leonita C. Escolar Jenelyn P. Susvilla Chris Ever A. Borja

6 hrs

Susan M. Minguez Jenelyn P. Susvilla

City of Bogo | 47

RESPONSIBILIDAD & OBLIGASYON SA PAMILYA ADOLESCENT HEALTH & YOUTH DEVELOPMENT PROGRAM 1.Conduct orientation on the Basic Skills Training on AHYD 2.Conduct Peer Facilitation Training 3.Conduct Peer Education Training 4.Conduct Peer Counselor’s Training 5.Conduct Learning Package on Parent’s Education on Adolescent Health & Development 6.Crossroads Film Showing

Adolescent age (15-24)

plotted by the office. 2.CPO staff will visit the barangay as scheduled for the seminar. 1.The programs will be done per barangay or school and schedule will be plotted by the office. 2.CPO staff will visit the barangay or school as scheduled for the program to be conducted.

Chris Ever A. Borja

Susan M. Minguez Jenelyn P. Susvilla

3 days

Adolescent age (15-24) Adolescent age (15-24) Adolescent age (15-24) Parents w/ Adolescent age (15-24)

3 days

High School students

4 hours

POPULATION & DEVELOPMENT (Conduct of Pop Quiz)

Grade 10 Students

ALAGAD SA BARANGAY (Supplemental Feeding)

Children & Elderly

3 days 3 days 3 days

1.The Population Quiz is done annually and the schedule will be set by the office. 2.Communication will be sent to all schools of the Division of the City of Bogo for the schedule of the Pop Quiz and its venue. 1.The supplemental feeding will be done per barangay and schedule will be set by the office. 2.CPO staff will visit barangay as scheduled for the feeding.

Half day

Susan M. Minguez Leonita C. Escolar Jenelyn P. Susvilla Chris Ever A. Borja

Susan M. Minguez Leonita C. Escolar Jenelyn P. Susvilla Chris Ever A. Borja

City of Bogo | 48

SANGGUNIANG PANLUNGSOD OFFICE FRONTLINE SERVICE REQUEST FOR RESOLUTION

REQUEST FOR ORDINANCE

CLIENT

STEPS & PROCEDURES

TIME

Interested Individuals &/or sectors

1.The requested party fills out Legislative Request Form and forwards it and the corresponding supporting documents to the Technical Affairs Unit for drafting 2.The resolution is calendared for agenda in the next available session 3.Once approved, the resolution is printed after the minutes is adopted in the following session (Session is every Wednesday;Agenda cut-off every Thursday) 1.The requesting party fills out the Legislative Request Form and forwards it to the Technical Affairs Unit for drafting 2.The ordinance is calendared for 1st Reading in the next available session and is referred to a committee which has 30 days to study and evaluate 3.The ordinance is calendared for 2nd Reading and deliberated

2 session weeks

Interested Individuals &/or sectors

30 days & 2 wks session

RESPONSIBLE PERSON Jinky G. Guevarra

Jinky G. Guevarra

REQUIREMENTS 1.Fill out form 2.Pertinent data and supporting document

1.Fill out form 2.Pertinent data and supporting document

City of Bogo | 49

SUBDIVISION/ MEMORIAL PARK APPLICATION

Lot sellers & buyers

on plenary 4.The ordinance is calendared for 3rd Reading for voting 5.If favourable, the ordinance is printed after the minutes is adopted in the following session. If unfavourable, the ordinance is archived 1.Application is received from the City Planning and Development Office and calendared for agenda in the next available session 2.Referred to appropriate committee which has 30 days to study and evaluate 3.If committee review is favourable, a resolution of approval will be authored by the committee chair. The process continues to step 4 and 5 If unfavourable, the application is returned to CPDO. The applicant may re-apply following compliance of deficiency(ies) 4.Resolution of approval is drafted and calendared for agenda 5.Resolution is printed after the minutes is adopted in the following session

30 days & 2wks session

A.SIMPLE SUBDIVISION 1.Evaluation form from CPDO 2.Application (6 copies) 3.Sketch Plan with Technical Description (6 copes) 4.Vicinity May drawn by geodetic engineer 5.Business Clearance 6.Tax Declaration 7.Tax Clearance 8.Brgy Clearance 9.Land Title 10.Deed of Sale/ Partition 11.MEDAL Certification from the Dept. of Agriculture B.COMPLEX SUBDIVISION PRELIMINARY 1.Same with Simple Subdivision; plus 2.Site Development Plan C.COMPLEX SUBDIVISION FINAL 1.Final Evaluation from CPDO 2.Application (6 copies)

City of Bogo | 50

EXCLUSIVE PRIVILEGE APPLICATION FOR CONSTRUCTION OF FISH CORRAL/PEN AND TAKING/ CATCHING OF FRY

Interested fishers

1.Letter of intent is received from applicant and forwarded to the City Planning and Development Office for review 2.Application is calendared for agenda in the next available session and is referred to appropriate committee which has 30 days to study and evaluate 3.(Step 3,4,5 in Subdivision Application is observed)

30 days &2 session wks

Jinky G. Guevarra

3.Topographic Map 4.Road Plan 5.Storm Drainage and Sewer System 6.Water System Layout 7.Water Site Grading Plan 8.Project Study 9.Income Statement 10.Income Tax Return (last 3 yrs) 11.Bill of Materials and Cost Estimates 12.Permit to Drill from Bogo Water District 13.Traffic Impact Assessment A.FOR FISH PEN/CORAL: 1.Letter of Intent containing description of fish pen/coral, size and fish to culture 2.Vicinity map indicating distance from other existing pens/corals & other offshore/onshore landmarks 3.Materials used and project cost 4.Other requirements the committee may require B.FOR CATCHING FRY: 1.Letter of Intent indicating kind of fry to catch, no. of fry to catch, location,purpose 2.Other requirements the committee may require

City of Bogo | 51

ACCREDITATION OF PEOPLE’S ORGANIZATION, NGOs, ASSOCIATIONS AND CLUBS

Interested Sectors

1.Application is received and calendared in the next available session 2.Application is referred to appropriate committee 3.(Step 3,4,5 in Subdivision Application is observed)

30 days &2 session wks

LEGISLATIVE DOCUMENT REQUEST

Interested Individuals

1.Requisitioner fills out Document Request Form 2.Records Officer/Attending personnel retrieves, photocopies document and certifies upon request 3.Payment is settled by the requisitioner at the Treasurer’s office 4.Document is released

5 mins

Jinky G. Guevarra

1.Endorsement from CPDO 2.Zoning Clearance 3.Business Clearance 4.FLA/MSA/OLP application filed with DENR 5.DENR certification that the land is alienable & disposable 6.Brgy Resolution endorsing the application 7.Sketch Map with Technical Description 8.ECC 1.Filled out form 2.Official Receipt of payment

OFFICE OF THE CITY ATTORNEY FRONTLINE SERVICE PUNONG BARANGAY CERTIFICATION

CLIENT Barangay within/outside Bogo City

STEPS & PROCEDURES

TIME

1.Submit fully accomplished PBC form for notarization 2.Clerk will review the document before submitting to the City Attorney for

3 mins

RESPONSIBLE PERSON Celeste Sintos

REQUIREMENTS Fully accomplished PBC Form

Atty. Vicente

City of Bogo | 52

notarization 3.City Attorney notarizes the document and returns to the clerk for releasing 4.Clerk record the transaction in the logbook and release the document

Rodriguez Cherelyn Brignas

BOGO PUBLIC MARKET ADMINISTRATION FRONTLINE SERVICE STALL CLEARANCE CERTIFICATION

Stallholders/ Vendor Suppliers

LEASE OF CONTRACT

Stallholders

ATTENDS TO COMPLAINTS OF STALLHOLDERS AND THE BUYING PUBLIC

Stallholders/ Buying Public

MONITORING ILLEGAL/ TRANSIENT VENDORS INCLUDING APPREHENSON/ CONFISCATION OF ILLEGAL WEIGHING SCALES

Vendors

CLIENT

STEPS & PROCEDURES

TIME

1.Receive request 2.Determine and assess request 3.Issue clearances and/or certification 4.Plan and prepare for the activity in case of promotions and events 1.Receive request 2.Issue a pre-printed contract and have it signed 3.Notify when approved 1.Receive request 2.Evaluate the needs or complaint 3.Coordinate with the responsible agencies and/or department if needed 4.Plan and prepare course of action 1.Determine nature of violation 2.Confiscate illegal weighing scales 3.Apprehend violators when necessary and turn-over to proper authorities

10 mins

RESPONSIBLE PERSON Flora Pedrano

10 mins

Romeo Ursal Flora Pedrano

1 hour

Romeo Ursal Flora Pedrano

REQUIREMENTS

1.Contract of Lease

Romeo Ursal Ido Tepait Jr. Flora Pedrano

City of Bogo | 53

ELECTRICAL AND PLUMBING SERVICES

Stallholders

1.Receive request 2.Determine course of action 3.Coordinate with other agencies or department if needed

Any Market Personnel on duty

BOGO CITY CENTRAL TERMINAL FRONTLINE SERVICE Parking Area for Public and Private Vehicles

CLIENT Buses, Jeepneys, small PUVs,Delivery Vans, and Private Vehicles

STEPS & PROCEDURES 1.BCCT collector will approach Drivers and Issue Parking Fees: Bus-Php20.00 Truck Van-Php20.00 Small Vehicles/Jeepneys-Php10.00

TIME 30 seconds

RESPONSIBLE PERSON Collectors

REQUIREMENTS 1.Must use the designated Parking Area

CITY TOURISM OFFICE FRONTLINE SERVICE TOURISM ASSISTANCE & PROMOTIONAL MATERIALS DISTRIBUTION

REGISTRATION & RENEWAL OF LICENSE TO OPERATE HOTELS, RESTAURANT AND ACCOMMODATION ESTABLISHMENTS

CLIENT All foreign and local tourists coming in to the City

Hotel, Restaurants & Accommodation Establishment Owners

STEPS & PROCEDURES 1.Assist visiting guest both local and foreign tourist and register 2.Provide promotional materials, maps, brochures and other paraphernalia to be used as information guide for foreign and loca tourist 1.Fill up and submit duly accomplished application for registration and license to operate hotel, tourist inn, appartel on the tourism oriented/ related establishments 2.Receive/Check Application

TIME 5 mins

5 mins

RESPONSIBLE PERSON Tourist Assistance and Information-InCharge

Tourism Office And Information-InCharge

REQUIREMENTS 1.Letter addressed to the City Mayor or Tourism Officer

1.Barangay Clearance 2.Certificate of Insurance

3 hours

City of Bogo | 54

Form to conduct site inspection (Optional for Renewal) 3.Receive the approved application, sign, approve and release the application for registration

5 mins

BOGO TRAFFIC MANAGEMENT OFFICE FRONTLINE SERVICE ISSUANCE OF MOTORIZED TRICYCLE OPERATOR’S PERMIT (Tricycle Franchise)

CLIENT Registered owner of TC for Hire of his authorized representative

STEPS & PROCEDURES 1.The applicant shall fill out the MTOP Application Form and attaches it to the vehicle’s valid Certificate of Registration and LTO Official Receipt together with the Police Clearance. Driver’s credentials, previous year’s MTOP and TODA(Tricycle Operators & Drivers Assoc.) certificate of membership 2.The MV Inspector scrutinizes the veracity & propriety of the submitted documents and physically checks the unit for its roadworthiness then takes pictures of the unit 3.Office clerk checks

TIME 10 mins

RESPONSIBLE PERSON Sherwin S. Almojeno

5 mins

5 mins

REQUIREMENTS 1.Valid Official Receipt from LTO 2.Police Clearance 3.Professional Driving License 4.Tricycle Driver’s ID 5.Previous Year’s MTOP (for renewal) 6.For new applicants ot reactivation of unit, wait for the expiration of the 30-day grace period given to the latest franchise holder pursuant to Sec 25c of Mun. Ord. No. 0012005 7.Deed of Sale of MV if unit is registered to another person 8.Dealer’s certification if unit is repossessed and assumed

Jemma V. Sintos

City of Bogo | 55

for any unpaid Traffic Citation Tickets of the client or driver or the involvement of subject TC for hire in a Traffic Violation 4.Once cleared, client obtains assessment of fees pursuant to the local revenue code and proceeds to the cashier for payment and returns to the office clerk to claim stub indicating the date of releasing of permit and current sticker of the MTOP. Office Clerk then prepares the Roadworthiness Certification for signature of the MV inspector and PNP Traffic Chief and prepares the permit for signature of the Mayor

20 mins

City of Bogo | 56

RELEASING OF MTOP & STICKER

Registered owner of subject TC for Hire or his authorized representative

1.Client presents claim stub and signs the transmittal/ duplicate copy indicating his print name and date of release

3 mins

Glenn Mae T. Micarsos

1.Stub previously claimed from the Office Clerk

TRAFFIC EDUCATION

All tricycle drivers

15 mins

Joel Y. Ylanan

1.Stub previously claimed from the Office Clerk

SETTLEMENT OF TRAFFIC VIOLATION

Erring Driver

15 mins

Joel Y. Ylanan

1.PDL 2.Brgy Clearance

RELEASING OF IMPOUNDED MOTOR VEHICLE

Registered Owner and Driver

1.Client present his PDL & Brgy Clearance 2.Listens to Defensive Driving Orientation 3.Picture taking for the Identification Card 1.Client presents issued Traffic Citation Ticket 2.Listens to defensive Driving Orientation 3.Proceeds to the cashier for payment of penalty 1.Client presents issued Traffic Citation Ticket 2.Listens to Defensive Driving

15 mins

Joel Y. Ylanan

1.Traffic Citation Ticket 2.OR/CR of impounded MV 3.License of claimant

City of Bogo | 57

Orientation 3.Proceeds to cashier for payment of penalty

CITY OF BOGO BARANGAY PEACEKEEPING ACTION TEAM FRONTLINE SERVICE Request for Security (Private and Government Sector)

CLIENT Community/ Immediate Constituents

STEPS & PROCEDURES

TIME

RESPONSIBLE PERSON

REQUIREMENTS

1. Admin Officer SU

City of Bogo | 58

BOGO LITES CENTER FRONTLINE SERVICE ENROLLMENT OF STUDENTS / TRAINEES

PROVIDE TECHNICAL VOCATIONAL EDUCATION AND TRAINING (TVET) OF TESDA PROGRAMS

CLIENT Bogohanons and justifiable nonBogohanons, 18-55 years old

Bogohanons and justifiable nonBogohanon enrolees

STEPS & PROCEDURES 1.Conduct preliminary interview 2.Provide enrolment form to be filled out and to be submitted outright 3.Provide checklist of requirements and give schedule for the deadline of submission

1.Conduct study as to the demand of particular skills in the labor market globally and locally 2.Register the Program/Training per skill qualification to TESDA 3.Accept enrolees 4.Conduct the training program

TIME 15 minutes and be back within 5 days prior to start of classes/ training

30-90 days training duration based on qualifications in specific sectors

RESPONSIBLE PERSON Administrator Registrar/Cashier Trainer Clerk

Administrator Trainer Clerk

REQUIREMENTS 1.Enrollment Form 2.Checklist of requirements: -Brgy. Clearance -HS Diploma/Form 138 or TOR -Photocopy of Birth Certificate -3 pcs 1x1 ID picture -3 pcs passport size ID picture, white background 1.Internet access for downloads 2.Training Regulations 3.Standard Forms of the Unified TVET Program 4.Registration and Accreditations System of TESDA 5. Computer with printer 6.Compensation of Trainer 7.Training facilities/Bldg

City of Bogo | 59

INFORMATION DISSEMINATION/ ACCEPTS INQUIRIES

Parents, Highschool graduates, unemployed, underemployed Bogohanons

PROVIDE JOB OPPORTUNITY

Bogohanon graduates specially from Bogo LiTes, job seekers, underemployed

ISSUE CERTIFICATES OF TRAINING

Bogo LiTes graduates

1.Produce flyers 2.Plan schedule of visits to different brgys and brgy highschools 3.Sit-in during brgy. Sessions 4.Entertain inquiries in the office 1.Fill-up registration form 2.Seek assistance of the e-placement officer for the internet access 1.Check name of client against the enrolment and terminal report received by TESDA 2.For NC II claim stubs, check if the client is clear from obligations re:registration fee and training cost

10-15 mins

Administrator Trainer Clerk

8.Qualified trainer 1.Flyers/brochures 2.Schedule of visits 3.Transportation

1-2 hours

1 hour minimum (Visit center from time to time to update any response in the email address 1 hour to 3 days

e-Placement Officer

Elenita Y. Ursal

1.Computer 2.Internet connection 3.Websites of jobs data base and job placement agencies 1.Template of the Certificates 2. For NC II claim stubs: -Copy of the List of Workers assessed and Certified (RWAC) -Students/Trainees record of accounts

City of Bogo | 60

CITY COOPERATIVES DEVELOPMENT OFFICE FRONTLINE SERVICE ASSISTANCE IN THE REGISTRATION AND/OR ACCREDITATION OF COOPERATVES AND ASSOCIATIONS ASSISTANCE IN THE FORMULATION OF BY-LAWS OF REGISTERED COOPERATIVES AND ASSOCIATIONS ASSISTANCE IN THE RESTRUCTURING OF COOPERATIVES AND ASSOCIATIONS

STEPS & PROCEDURES

TIME

Officers of Cooperatives and Associations

1.One on one interview with the officers 2.Provide relevant requirements

1-3 hrs

RESPONSIBLE PERSON Nelson O. Navares

Officers of Cooperatives and Associations

1.One on one interview with the officers 2.Provide relevant data

1-3 hrs

Nelson O. Navares

1.Profile of the Cooperatives/ Association 2.List of membership

Officers of Cooperatives and Associations

1.One on one interview with the officers 2.Provide historical background of all members 3.Gathering of pertinent data

1-3 hrs

Nelson O. Navares

1.Valid registration/ accreditation certificates 2.Financial Status

CLIENT

REQUIREMENTS 1.Registration Form 2.Pertinent requirements

City of Bogo | 61

POLAMBATO PORT OFFICE FRONTLINE SERVICE ISSUANCE OF OFFICIAL RECEIPT

CLIENT

STEPS & PROCEDURES

TIME

RESPONSIBLE PERSON

REQUIREMENTS

Trucking Operators & Passengers Shippers & Passengers

1.Check and verify assessment receipt & Bill of Lading

3 mins

1.Assessment Receipt 2.Bill of Lading

1.Conduct inspection of species 2.Pay the necessary fee at the cashier(Php25.00)

3 mins

ISSUANCE OF AUXILLIARY

Shippers

3 mins

ISSUANCE OF TOLL FEES

Shippers & Passengers

1.Inspection of species, quantity of boxes and prices 2.Total declared value 3.Pay the necessary fee at the cashier (Php50.00) 1.Ocular inspection of goods 2.Pay the necessary fee at the cashier (Php5.00)

1.Health Card of species 2.Proof of ownership 3.Official Receipt of payment 1.Mode of Transportation 2.Proof of ownership 3.Official Receipt of payment 1.Assessement Receipt 2.Proof of ownership 3.Official Receipt of payment

ISSUANCE OF SHIPPING PERMIT

1 min

City of Bogo | 62

F

EEDBACK MECHANISM

We welcome your comments on our service… Understanding your needs and our own performance are important to us. Because of this, we value any feedback you can give us by doing the following: 

Simply fill in the Public Assistance Action Sheets available at the Public Assistance and Complaint Desk and drop it in the box.



Talk to our City Administrator or Human Resource Management Officer



Or simply call (032)260-5310.

Your feedback is very important in assisting us to continually improve the services we provide you. THANK YOU for helping us improve the services in the City of Bogo Government! City of Bogo | 63

citizen_s charter - LGU Bogo.pdf

LIST OF DEPARTMENT HEADS. Antonieto M. Suico – City Administrator. Leonila L. Catadman – City Accountant. Samson M. Lepiten – ICO - City Treasurer.

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