CITIZEN’S CHARTER DEPARTMENT OF HEALTH VISION

: The leader of health for all in the Philippines

MISSION

: Guarantee equitable, sustainable and quality health for all Filipinos especially the poor and to lead the quest for excellence in health.

SAN LAZARO HOSPITAL VISION

: To be the center of excellence in Infectious and Tropical diseases

MISSION

: Provide quality patient care according to accepted standards of treatment. Provide a comprehensive and quality education training and research program managed by professional and competent trainers. Provide relevant and updated information on health promotion and disease prevention.

SERVICE PLEDGE We, the Medical Records Staff pledge and commit to provide quality public service. We are always available to render public service on the following days, Monday – Friday Saturday Sunday Holidays

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8:00a.m. to 3:00p.m. CLOSED CLOSED to be posted 9:00 a.m. to 11:00 a.m.

STEP BY STEP PROCEDURES – MEDICAL RECORDS DEPARTMENT ACTIVITIES FORMS

1. Issues Pre-forms

Pre-forms

2. Prepares Death Certificate

Death forms

DOCUMENTA RY

FEES

PROCESSING TIME

PERSON RESPONSIBLE

Clerk on Duty -------

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10 min. Clerk on Duty 30 min.(If Record is Available)

3. Certificate of Confinement

4. Medical Certificate

5. Other Certification (Veterans)

Medical Certificate Form

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Medical Certificate Form

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PhP70.00

Clerk on Duty 30 min. (If Record is Available)

PhP70.00

30 min. (If Record is Available)

Medical Certificate Form

Clerk on Duty

Clerk on Duty ----

PhP70.00

By Schedule