Email Message Sent date Sat, Apr 16, 2016 at 10:06 AM from: Phillip Norman
to: Tom Beverly ,Chad Ruhoff , [email protected], Ted Sickinger Complaint Against Neil Kelly Home Performance Hello Tom, I'm sure I will continue to polish this, but please know it is out there. I have promised to directly notify you each time I criticize Energy Trust. I deliver the same disclosure here, to Neil Kelly Home Performance, and to Enhabit. http://energyconservationhowto.blogspot.com/2016/03/to-prep-or-not-to-prep.html This should be taken as a direct complaint of fraud. It is quite clear that the NKHP bid was with no intention to do careful work with removal of interfering nailed-down lumber, and dangerous wiring. We will recall that my first complaint to you of proven fraud, against Gale Contractor Services, resulted only in their being awarded another Star. The second complaint, against Home Visions West, might have had dire consequences in Energy Trust action. HVW closed and was merged with Green Energy Solutions. HVW denies the incident had any consequence. I admired the operators of HVW, and offered their proven harm to a customer, only as indicating greater problems with sealing elsewhere, in general practices of sealing fraud. I know that HVW alone had the courage to criticize Energy Trust at a Roundtable meeting, of unloading staff with lots of new hires, while doling nothing to expand programs, where weatherization had opportunity for great surge, in 2008. Such bravery. My blog details these two incidents, and I have tried always to bring posts to the attention of Energy Trust. I have never had a relationship with Energy Trust, where complaints were welcomed or even were acknowledged. When I inform via links to carefully-written blog posts, those links are not followed, seemingly with arrogant wish to maintain ignorance. Please serve the public interest, by attention now, to blog posts including these: February 26, 2012 How Big Is A Hole, That Matters?
February 14, 2012 Playing The Game: For Shame February 2, 2012 Real Air Sealing In An Oregon Attic January 23, 2011 Why Cheat With Attic Insulation? January 23, 2011
Wednesday, December 15, 2010 Excellence Is Better Value June 10, 2010 My Home Performance Test My aim in this message is to protect home owners, putting an end to blow-and-go weatherization, denying that its practitioners under HPwES and Energy Trust supervision, have superior practices that might justify their being given favored treatment with public funds. Blow and go is very much the practice of ETO and Enhabit contractors, where sealing despite a sometimes blower door show is optional and, if done is without diligence. Sealing is in fact the most-profitable action in weatherization if done at fair cost rarely more than $300. Sealing pays except where a home owner is robbed of more than $2000 in fraud, as attempted by HKHP with my sister. The fraud in sealing, with lies about the blower door show, gives ruin to all public trust in Booby Trapped weatherization. The practitioners are degraded too. Tom Beverly reply received Mon, Apr 18, 2016 at 9:01 AM Hello, Phil. Thank you for sending this detailed information. I’ll be happy to look into your concerns but am not completely clear about your specific complaint based on the info you sent. Please let me know what Neil Kelly did wrong, beyond relying on blower door tests: it wasn’t clear in your email. Tom Beverly Trade Ally & Customer Service Manager My response sent Mon, Apr 18, 2016 at 3:27 PM Hi Tom, I am responding during the dinner break at my first day in Louisville defending IECC revision proposals!
The clearest problem is intent as with every customer surely, to take more than $2500 for air sealing that would have no value, where full value of honest work is at cost never more than $300. They are taught and allowed to this, rewarded for crime, by Energy Trust. It is a broad complaint, at top with USDOE. More later. Phil Sent from my iPhone Reply received from Tom Beverly Mon, Apr 18, 2016 at 9:01 AM Thank you for clarifying, Phil. As you know, all contractors are free to set their own prices for the services they provide. Customers can choose the contractor who provides the services they need at a price they are willing to pay. Energy Trust doesn’t involve itself in contractor pricing decisions. I hope the conference is going great. Thank you for taking time to answer while you’re there. Tom Beverly Trade Ally & Customer Service Manager I received no other replies to this complaint. Neil Kelly Home Performance remains accused and unapologetic for wish to harm my sister. This week NKHP pushed their services again with my sister in ignorance of the complaint, seemingly with another pile of Energy Trust Cooperative Marketing money from the Public Purpose Fund. Enhabit too regards me as a mere flea. It isn't Tom Kelly's Goliath threatening my sister. Energy Trust and foolish organizations up to US Department of Energy are after her. I will not relent in my defense of my sister, and all of us who might conserve energy in our homes, looking for someone to trust. Phillip Norman Attic Access
