Whe ni nc on i c t , wet e ndt obl a me a ndj udgeot he r s , c a us i ngdi s c or d. Ope ni ngupa nds ha r i ngf e e l i ngs c r e a t e sc onne c t i ona ndr e s ol ut i on.

enr aged, f ur i ous , r es ent f ul , out r aged agi t at ed, r es t l es s , over whel med anx i ous , c onc er ned, wor r i ed, war y ambi val ent , l os t , hes i t ant , puz z l ed T hi sgui dei nc l ude s : CL ARACommuni c a t i onMe t hod, “ I ” S t a t e me nt s , P os i t i onsv s . I nt e r e s t s , Uni v e r s a l Huma nNe e ds , F e e l i ngWor ds , a ndConi c t S t y l e s .

di s appoi nt ed, unhappy , wear y s at i sed, gl ad, f ull l ed, c heer f ul

Us e“ I ” S t a t ement st oc ommuni c a t ewi t h ot her seffec t i v el yt hr oughc on i c t .

S t a t eobj ec t i v e , unbi a s edf a c t s NOT“ T hek i t c henwa sames s . ” T r y : ” I s a wdi s hesi nt hes i nk . ” S ha r eemot i ons , nott hought sor j udgment sc ouc heda sf eel i ngs . NOT“ I f eel t ha ty ouwer er ude . ” T r y : “ I f eel hur ta ndups et . ” S ha r eba s i cuni v er s a l huma n needst ha tot her sma yr el a t et o e . g. “ I needr es pec t , or dera nd c ons i der a t i on. ” As kf orwha twi l l hel pt o xt he c on i c t , a v oi ddema nds . e . g. “ Ca nwema k eas c hedul e? ”

Coni c t oc c ur swhe nne e dsa r e n ’ t be i ngme t . F r a mi nga ni s s uei nuni v e r s a l huma nne e dsa l l ows ot he r st or e l a t e , e mpa t hi z ea ndme e t t hene e d.