International College of Advanced Education
COURSE GUIDE 2016/17 www.icae.edu.au CRICOS Provider 02864B
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About International College of Advanced Education (ICAE) ICAE is a multi-award winning Registered Training Organisation based in Darwin, the capital city of Australia’s Northern Territory. ICAE was founded in 1997, and delivers vocational programs in Australia and Asia to Australian and international students. ICAE provides education and training opportunities that enhance our students’ careers. In labour markets around the world there is no substitute for real world experience supported by a thorough understanding of key concepts. Our graduates develop practical skills in the workplace, underpinned by the most current industry theory delivered by our faculty of industry experts, and achieve outstanding employment outcomes both here in Australia and abroad. Domestic students can access a range of fully-funded programs including Certificate III in Hospitality, Certificates III and IV in Commercial Cookery, Certificate IV in Hospitality, Diploma of Hospitality Management, and Advanced Diploma of Hospitality Management. International students can access our specially designed international programs, Certificate III in Commercial Cookery, Certificate IV in Commercial Cookery, Certificate IV in Hospitality, Diploma of Hospitality Management, and Advanced Diploma of Hospitality Management. More information about our international programs can be found on page 5. ICAE’s campus is located at Rapid Creek, about 15 minutes from downtown Darwin. The campus includes classrooms, fully equipped practical hospitality service areas with bars, espresso machines, indoor and outdoor student facilities including a football pitch, and wireless broadband available throughout the facility. With ample parking, bus stops nearby, walking and bicycle paths leading from the city along the foreshore right to us, getting to and from the campus is easy. Set amongst three hectares of cool leafy grounds and less than a kilometre from the Nightcliff foreshore, our campus is a delightful, peaceful place to study.
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International College of Advanced Education | www.icae.edu.au 17 Chapman Road, Rapid Creek, NT 0810 |
[email protected] | (08) 8941 5959 RTO: 4546 | CRICOS Provider: 02864B Information subject to change.
ICAE hospitality training programs and qualification A Nationally Recognised Qualification
ICAE hospitality training programs are straightforward to complete, and are valuable to any hospitality professional. On completion of the program, you will receive a Nationally Recognised Qualification which is recognised throughout Australia and many other parts of the world. If you leave the program before you complete, you will receive a Statement of Attainment listing all the units you have successfully completed; these units will be recognised if you wish to continue training at a later date at ICAE or any other RTO in Australia.
Doing the Course Domestic students
Generally your ICAE trainer will deliver training and assessment at your workplace, during work time, as negotiated with your employer and ICAE. To assist you achieve your qualification as quickly as possible, your trainer will guide you through the assessment process during workplace visits.
International students
International students attend the ICAE campus for a minimum of 20 scheduled hours per week for one semester, followed by one semester of Industry Placement when students undertake paid or unpaid work for up to 45 hours per week. More information about ICAE’s unique international programs can be found on page 5.
Demonstrating your competence
ICAE courses require us to collect “evidence of competence”. The Government’s Australian Skills Quality Authority (ASQA) sets the skill and knowledge requirements - the “competencies” - for each unit, and also determine which units make up a qualification. Evidence of competence usually includes a mixture of knowledge and skills. When ICAE have collected all the required evidence of competence for a unit, you will receive a “Competent” result for that unit. When you have received a Competent result for all the required units, you will receive your qualification. ICAE collects evidence using a range of methods: written online assignments, including short answer questions and projects; observing you at work; and assessing examples of your work (budgets and reports for example). If you don’t get something right the first time, you have further opportunities to either re-submit the work, or be observed again, depending on the situation. Your ICAE trainer will let you know how you are progressing, and what you need to do, at all times. Recognition of Prior Learning (RPL) is another way of completing a unit or a qualification, in which you are required to provide your own evidence of competence, gained in ways other than formal training, for every
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International College of Advanced Education | www.icae.edu.au 17 Chapman Road, Rapid Creek, NT 0810 |
[email protected] | (08) 8941 5959 RTO: 4546 | CRICOS Provider: 02864B Information subject to change.
requirement in a unit or qualification. Submitting an RPL application is usually a very time consuming exercise for applicants, as you need to map every required competency to a demonstrated and verifiable prior learning experience. Many students, even those with significant workplace experience, find it easier to simply complete the theory work online and have their skills assessed through workplace observation.
Accessing Your Learning Resources
All of the learning resources and theory assessments required for this qualification are available to students online through ICAE’s online learning platform, provided to students free of charge. To access the platform, students just require an internet-connected computer. Each student is provided with a unique login to the system, enabling access to their learning materials and assessments 24/7/365. The information is engaging, interactive, and reflects current best practice in the Australian hospitality industry.
Support from ICAE
An ICAE Teacher will deliver face-to-face instruction, guide you through the assessments, and conduct workplace observations according to your training plan. ICAE teachers are contactable through your online learning platform, via email, and on the phone. As much as possible we endeavour to utilise your own workplace as a learning and assessment resource for you to draw on. We will also ensure that the skills and knowledge you gain are transferrable to other venues and situations, so that your qualification is completely portable. ● ● ● ● ●
A Nationally Recognised Qualification Workplace Training Workbased Assessment Online Resources Face-to-Face Support
Fees and funding - Domestic students
ICAE accesses state and federal funding for a range of programmes and courses. If you are eligible for funding (as determined by the government funding criteria), courses are provided by ICAE at no cost to you. To find out if you are eligible to undertake a fully funded course, please speak to ICAE. If you are not eligible for funding, courses are also offered on a fee-for-service basis.
Fees and funding - International students
International students are full fee paying, and are required to pay a portion their fees before course commencement. More information about ICAE’s unique international programs can be found on page 5.
Programmes for international students
ICAE offers five programmes for students on an international student visa, all with generous Industry Placement (paid work placement) entitlements. See the next page (page 5) for more information on the courses. ICAE and the Australian government have set requirements for international students to enrol with ICAE and obtain a student visa. To find out more about these programs for international students please contact ICAE, or visit our website at www.icae.edu.au.
Programmes for working holiday visa holders
ICAE offers a range of nationally accredited hospitality programmes for holders of working holiday visas, from individual units of competency such as RSA, through to full qualifications up to the Advanced Diploma of Hospitality. These programmes are delivered online, with on-site visits from ICAE trainers for practical workplace observations where required. To find out more about these programs for working holiday visa holders, please contact ICAE, or visit our website at www.icae.edu.au.
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International College of Advanced Education | www.icae.edu.au 17 Chapman Road, Rapid Creek, NT 0810 |
[email protected] | (08) 8941 5959 RTO: 4546 | CRICOS Provider: 02864B Information subject to change.
International programs ★ ★ ★ ★ ★
SIT40416 Certificate IV in Hospitality (1 year, no pre-requisite course) SIT50416 Diploma of Hospitality Management (1 year, Certificate IV pre-requisite) SIT60316 Advanced Diploma of Hospitality Management (1 year, Certificate IV or Diploma pre-requisite) SIT30816 Certificate III in Commercial Cookery (1 year, no pre-requisite course) SIT40516 Certificate IV in Commercial Cookery (1 year, Certificate III pre-requisite)
ICAE has an exciting range of hospitality programs especially designed for international students. These courses maximise time spent working in industry, based on real skills and knowledge gained in the classroom. ICAE’s focus on providing all students with vocational outcomes extends to our international programs, which all incorporate an equal mix of classroom study and paid (or unpaid if desired) Industry Placement. If students wish to be paid while on Industry Placement, ICAE will assist in finding an appropriate employer that can provide the necessary environment to develop and demonstrate the necessary skills as required by the course. Students undertaking paid Industry Placement receive the same pay and conditions as Australian residents and can earn up to AUD$1,000 per week working up to 45 hours per week. Students who prefer to undertake unpaid Industry Placement will be placed by ICAE into a suitable venue for a minimum of 25 hours per week, where they will develop and demonstrate the necessary skills as required by the course.
Curriculum and certification
ICAE’s international programs contain the same learning and assessment resources as our domestic programs, ensuring that all our students receive the same high quality education. Our state of the art online learning platform allows students to access their assessments and interactive learning material wherever and whenever internet access is available. Students can access wireless broadband throughout the campus. International programs have two 20-week semesters per year, with intakes in January and July. Students’ first semester is spent attending classes at our campus for a minimum of 20 hours per week. In this tuition semester, students undertake theory and practical instruction, and complete knowledge-based assessments. Students’ second semester is spent in Industry Placement, when work in an approved hospitality enterprise and do not attend classes. ICAE teachers visit the student in the workplace regularly, providing support and guidance, and to conduct workplace assessments. Industry Placement is the student’s opportunity to demonstrate that they can apply their skills and knowledge in a real workplace - an invaluable addition to any resume, and a very important part of building a professional network of employers. All international programs are accredited and approved by the Australian Government, and graduates receive a Nationally Recognised Qualification that is recognised throughout Australia and overseas.
Visas
All international students are required by the Australian Government to have a student visa to enable them to study in Australia. For information about visas, please contact ICAE and we will refer you to one of our endorsed education or migration agents.
Fees
Information about fees for international students can be found on our website www.icae.edu.
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International College of Advanced Education | www.icae.edu.au 17 Chapman Road, Rapid Creek, NT 0810 |
[email protected] | (08) 8941 5959 RTO: 4546 | CRICOS Provider: 02864B Information subject to change.
SIT30616 - Certificate III in Hospitality (Domestic Only) Qualification Description
This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities. This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming. ICAE offers a range of streams that contain electives reflecting a student’s current job role, and/or a role to which the student aspires. All students in this qualification must undertake all the Core Units plus the elective units in one of the ICAE Industry Streams.
Possible job titles include:
⊲ ⊲ ⊲ ⊲ ⊲ ⊲ ⊲ ⊲ ⊲ ⊲ ⊲ ⊲
espresso coffee machine operator food and beverage attendant front desk receptionist front office assistant function attendant function host gaming attendant guest service agent housekeeper restaurant host senior bar attendant waiter
Core units
BSBWOR203 SITHIND002 SITHIND004 SITXCCS006 SITXCOM002 SITXHRM001 SITXWHS001
Work effectively with others Source and use information on the hospitality industry Work effectively in hospitality service Provide service to customers Show social and cultural sensitivity Coach others in job skills Participate in safe work practices
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International College of Advanced Education | www.icae.edu.au 17 Chapman Road, Rapid Creek, NT 0810 |
[email protected] | (08) 8941 5959 RTO: 4546 | CRICOS Provider: 02864B Information subject to change.
SIT30616 - Certificate III in Hospitality - Industry Streams (Domestic Only)
Food and Beverage Attendant Stream
Food and beverage (F&B) attendants are often the first point of contact a customer has with an establishment, so it is a very important role for any hospitality business that serves food and beverage. F&B attendants greet guests on arrival, present menus, make recommendations and advise of specials, answer any questions customers might have, and take, place and deliver orders. F&B attendants need to be able to quickly, professionally and effectively deal with any problems customers may have, and do their best to ensure that all patrons become repeat customers. The Food and Beverage Attendant Stream includes all the Core Units in Certificate III in Hospitality, plus electives that have been chosen by ICAE to reflect the role of a Food and Beverage Attendant in a restaurant, cafe, bistro, and other hospitality venues where table service of food and beverage occurs. On completion of this qualification, graduates will have attained and demonstrated the skills and knowledge required of F&B Attendants in quality hospitality venues throughout Australia and overseas.
Elective units
SITHIND001 Use hygienic practices for hospitality service SIRRRPK006A Recommend liquor products SITHFAB001 Clean and tidy bar areas SITHFAB002 Provide responsible service of alcohol SITHFAB004 Prepare and serve non-alcoholic beverages SITHFAB005 Prepare and serve espresso coffee SITHFAB014 Provide table service of food and beverage BSBCMM201 Communicate in the workplace
Bar Attendant Stream
Bar attendants work behind a bar serving a wide variety of alcoholic and non-alcoholic drinks. Bar attendants often work in very busy venues, so an ability to work accurately and fast under pressure is crucial. Excellent product knowledge and a friendly disposition is required, as is knowledge of the relevant legislation surrounding responsible service of alcohol. The Bar Attendant Stream includes all the Core Units in Certificate III in Hospitality, plus electives selected by ICAE to reflect the role of a Bar Attendant in a hotel, pub, club, cocktail bar, and other hospitality venues where bar service of beverages occurs. On completion of this qualification, graduates will have attained and demonstrated the skills and knowledge that is required of Bar Attendants in quality hospitality venues throughout Australia and overseas.
Elective units
SITHIND001 Use hygienic practices for hospitality service SIRRRPK006A Recommend liquor products SITHFAB001 Clean and tidy bar areas SITHFAB002 Provide responsible service of alcohol SITHFAB003 Operate a bar SITHFAB004 Prepare and serve non-alcoholic beverages SITHFAB005 Prepare and serve espresso coffee BSBCMM201A Communicate in the workplace
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International College of Advanced Education | www.icae.edu.au 17 Chapman Road, Rapid Creek, NT 0810 |
[email protected] | (08) 8941 5959 RTO: 4546 | CRICOS Provider: 02864B Information subject to change.
Accommodation Reception Stream
Receptionists are often the first point of contact that guests have with an accommodation business, so the Receptionist plays a crucial role in forming a good impression. Receptionists are responsible for checking in and out guests, making reservations, and processing financial transactions. They very often provide information to guests, so having good local knowledge and the ability to communicate that to guests is vital. The Accommodation Reception Stream includes all the Core Units in Certificate in III Hospitality, plus electives selected by ICAE to reflect the role of a Receptionist in a hotel, motel, wayside inn, and other hospitality venues where accommodation is offered. On completion of this qualification, graduates will have attained and demonstrated the skills and knowledge that is required of receptionists in quality hospitality venues throughout Australia and overseas.
Elective units
SITHIND001 Use hygienic practices for hospitality service SITHACS008 Provide accommodation reception services SITTTSL007 Process reservations SITXFIN001 Process financial transactions SITXCCS002 Provide visitor information SITTTSL010 Use a computerised reservations or operations system SITXWHS002 Identify hazards, assess and control safety risks BSBCMM201A Communicate in the workplace
Housekeeping Stream
Clean and tidy rooms and public areas are maybe the most important requirement of any accommodation provider, and in achieving this Housekeepers play the most critical role. Housekeepers clean rooms under strict time pressures, and bring rooms up to the standards demanded by the business and the guests. The Housekeeping Stream includes all the Core Units in Certificate III in Hospitality, plus electives selected by ICAE to reflect the role of a Housekeeper in a hotel, motel, wayside inn, and other hospitality venues where accommodation is offered. On completion of this qualification, graduates will have attained and demonstrated the skills and knowledge that is required of housekeepers in quality hospitality venues throughout Australia and overseas.
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International College of Advanced Education | www.icae.edu.au 17 Chapman Road, Rapid Creek, NT 0810 |
[email protected] | (08) 8941 5959 RTO: 4546 | CRICOS Provider: 02864B Information subject to change.
Elective units
SITHIND001 Use hygienic practices for hospitality service CPPCLO2017A Clean wet areas CPPCMN3001B Participate in environmentally sustainable work practices SITHACS001 Clean premises and equipment SITHACS002 Provide housekeeping services to guests SITHACS003 Prepare rooms for guests SITXCCS002 Provide visitor information BSBCMM201A Communicate in the workplace
Barista Stream
All over the world people are demanding higher quality and wider ranges of Barista-standard coffees. Many cafes now rely almost exclusively on their baristas to provide high-quality and high-volume espresso coffee, to bring in customers and keep them coming back. The role of the Barista is vital in any food and beverage situation where customers expect quality coffee. The Barista Stream includes all the Core Units in Certificate III in Hospitality, plus electives selected by ICAE to reflect the role of a Barista in a hotel, pub, club, restaurant, cafe, and other hospitality venues where fine espresso coffee service occurs. On completion of this qualification, graduates will have attained and demonstrated the skills and knowledge that is required of Baristas in quality hospitality venues throughout Australia and overseas.
Elective units
SITHIND001 Use hygienic practices for hospitality service SITHFAB002 Provide responsible service of alcohol SITHFAB004 Prepare and serve non-alcoholic beverages SITHFAB005 Prepare and serve espresso coffee SITHFAB007 Serve food and beverage SITHFAB014 Provide table service of food and beverage SITXFIN001 Process financial transactions BSBCMM201A Communicate in the workplace
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International College of Advanced Education | www.icae.edu.au 17 Chapman Road, Rapid Creek, NT 0810 |
[email protected] | (08) 8941 5959 RTO: 4546 | CRICOS Provider: 02864B Information subject to change.
SIT30816 - Certificate III in Commercial Cookery Qualification Description
This qualification reflects the role of commercial cooks who use a wide range of well-developed cookery skills and sound knowledge of kitchen operations to prepare food and menu items. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities. This qualification provides a pathway to work as a commercial cook in organisations such as restaurants, hotels, clubs, pubs, cafés, and coffee shops. All students in this qualification must undertake all the Core Units, plus 4 electives as directed by ICAE.
Core units
BSBSUS201 BSBWOR203 SITHCCC001 SITHCCC005 SITHCCC006 SITHCCC007 SITHCCC008 SITHCCC012 SITHCCC013 SITHCCC014 SITHCCC018 SITHCCC019 SITHCCC020 SITHKOP001 SITHKOP002 SITHPAT006 SITXFSA001 SITXFSA002 SITXHRM001 SITXINV002 SITXWHS001
Participate in environmentally sustainable work practices Work effectively with others Use food preparation equipment Prepare dishes using basic methods of cookery Prepare appetisers and salads Prepare stocks, sauces and soups Prepare vegetable, fruit, egg and farinaceous dishes Prepare poultry dishes Prepare seafood dishes Prepare meat dishes Prepare food to meet special dietary requirements Produce cakes, pastries and breads Work effectively as a cook Clean kitchen premises and equipment Plan and cost basic menus Produce desserts Use hygienic practices for food safety Participate in safe food handling practices Coach others in job skills Maintain the quality of perishable items Participate in safe work practices
Elective units BSBCMM201 SITHCCC017 SITXINV001 SITHCCC003
Communicate in the workplace Handle and serve cheese Receive and store stock Prepare and present sandwiches
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International College of Advanced Education | www.icae.edu.au 17 Chapman Road, Rapid Creek, NT 0810 |
[email protected] | (08) 8941 5959 RTO: 4546 | CRICOS Provider: 02864B Information subject to change.
SIT40416 - Certificate IV in Hospitality Qualification Description
This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems. This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming. All students in this qualification must undertake all the Core Units, plus 12 electives as guided by ICAE. Domestic students undertaking funded programs will have electives guided by their current and/or anticipated job role. International students undertake elective units as prescribed by ICAE, indicated on the following page with *.
Possible job titles include:
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bar supervisor or team leader concierge duty manager food and beverage supervisor or team leader front office supervisor or team leader housekeeping supervisor or team leader gaming supervisor or team leader shift manager
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International College of Advanced Education | www.icae.edu.au 17 Chapman Road, Rapid Creek, NT 0810 |
[email protected] | (08) 8941 5959 RTO: 4546 | CRICOS Provider: 02864B Information subject to change.
Core units
BSBDIV501 SITHIND004 SITXCCS007 SITXCOM005 SITXFIN003 SITXHRM001 SITXHRM003 SITXMGT001 SITXWHS003
Manage diversity in the workplace Work effectively in hospitality service Enhance customer service experiences Manage conflict Manage finances within a budget Coach others in job skills Lead and manage people Monitor work operations Implement and monitor work health and safety practices
Elective units
Choose 12 International students’ electives indicated by * SITHIND001 Use hygienic practices for hospitality service* (essential elective) SIRRRPK006A Recommend liquor products SITHFAB001 Clean and tidy bar areas* SITHFAB002 Provide responsible service of alcohol* SITHFAB003 Operate a bar* SITHFAB004 Prepare and serve non-alcoholic beverages* SITHFAB005 Prepare and serve espresso coffee* SITHFAB007 Serve food and beverage SITHFAB010 Prepare and serve cocktails* SITHFAB014 Provide table service of food and beverage* SITHGAM001 Provide responsible gambling services* SITHACS001 Clean premises and equipment SITHACS002 Provide housekeeping services to guests SITHACS003 Prepare rooms for guests SITHACS008 Provide accommodation reception services SITTTSL007 Process reservations SITTTSL010 Use a computerised reservations or operations system SITXCCS002 Provide visitor information SITXFIN001 Process financial transactions* SITXHRM002 Roster staff * SITXWHS001 Participate in safe work practices* SITXWHS002 Identify hazards, assess and control safety risks CPPCLO2017A Clean wet areas CPPCMN3001B Participate in environmentally sustainable work practices BSBCMM201 Communicate in the workplace
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International College of Advanced Education | www.icae.edu.au 17 Chapman Road, Rapid Creek, NT 0810 |
[email protected] | (08) 8941 5959 RTO: 4546 | CRICOS Provider: 02864B Information subject to change.
SIT40516 - Certificate IV in Commercial Cookery Qualification Description
This qualification reflects the role of commercial cooks who have a supervisory or team leading role in the kitchen. They operate independently or with limited guidance from others and use discretion to solve nonroutine problems. This qualification provides a pathway to work in organisations such as restaurants, hotels, clubs, pubs, cafes and coffee shops, or to run a small business in these sectors. All students in this qualification must undertake all the Core Units, plus seven electives as directed by ICAE.
Possible job titles include:
⊲ ⊲
chef chef de partie
Core units
BSBDIV501 BSBSUS401 SITHCCC001 SITHCCC005 SITHCCC006 SITHCCC007 SITHCCC008 SITHCCC012 SITHCCC013 SITHCCC014 SITHCCC018 SITHCCC019 SITHCCC020 SITHKOP002 SITHKOP004 SITHKOP005 SITHPAT006 SITXCOM005 SITXFIN003 SITXFSA001 SITXFSA002 SITXHRM001 SITXHRM003 SITXINV002 SITXMGT001 SITXWHS003
Manage diversity in the workplace Implement and monitor environmentally sustainable work practices Use food preparation equipment Prepare dishes using basic methods of cookery Prepare appetisers and salads Prepare stocks, sauces and soups Prepare vegetable, fruit, egg and farinaceous dishes Prepare poultry dishes Prepare seafood dishes Prepare meat dishes Prepare food to meet special dietary requirements Produce cakes, pastries and breads Work effectively as a cook Plan and cost basic menus Develop menus for special dietary requirements Coordinate cooking operations Produce desserts Manage conflict Manage finances within a budget Use hygienic practices for food safety Participate in safe food handling practices Coach others in job skills Lead and manage people Maintain the quality of perishable items Monitor work operations Implement and monitor work health and safety practices
Elective units BSBSUS201 BSBWOR203 SITHKOP001 SITXWHS001 BSBCMM201 SITHCCC017 SITXINV001
Participate in environmentally sustainable work practices Work effectively with others Clean kitchen premises and equipment Participate in safe work practices Communicate in the workplace Handle and serve cheese Receive and store stock
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International College of Advanced Education | www.icae.edu.au 17 Chapman Road, Rapid Creek, NT 0810 |
[email protected] | (08) 8941 5959 RTO: 4546 | CRICOS Provider: 02864B Information subject to change.
SIT50416 - Diploma of Hospitality Management Qualification Description
This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions. This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, cookery, food and beverage and gaming. All students in this qualification must undertake all the Core Units, plus 15 electives as guided by ICAE. Domestic students undertaking funded programs will have electives guided by their current and/or anticipated job role. International students undertake elective units as prescribed by ICAE, indicated on the following page with *.
Possible job titles include:
⊲ ⊲ ⊲ ⊲ ⊲ ⊲ ⊲ ⊲ ⊲ ⊲ ⊲ ⊲ ⊲ ⊲
banquet or function manager bar manager café manager chef de cuisine chef patissier club manager executive housekeeper front office manager gaming manager kitchen manager motel manager restaurant manager sous chef unit manager catering operations
Core units
BSBDIV501 BSBMGT517 SITXCCS007 SITXCCS008 SITXCOM005 SITXFIN003 SITXFIN004 SITXGLC001 SITXHRM002 SITXHRM003 SITXMGT001 SITXMGT002 SITXWHS003
Manage diversity in the workplace Manage operational plan Enhance customer service experiences Develop and manage quality customer service practices Manage conflict Manage finances within a budget Prepare and monitor budgets Research and comply with regulatory requirements Roster staff Lead and manage people Monitor work operations Establish and conduct business relationships Implement and monitor work health and safety practices
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International College of Advanced Education | www.icae.edu.au 17 Chapman Road, Rapid Creek, NT 0810 |
[email protected] | (08) 8941 5959 RTO: 4546 | CRICOS Provider: 02864B Information subject to change.
Elective units
Choose 15 SITHIND001 SITHIND004 SIRRRPK006A SITHFAB001 SITHFAB002 SITHFAB003 SITHFAB004 SITHFAB005 SITHFAB007 SITHFAB010 SITHFAB014 SITHGAM001 SITHACS001 SITHACS002 SITHACS003 SITHACS008 SITTTSL007 SITTTSL010 SITXCCS002 SITXFIN001 SITXHRM001 SITXHRM004 SITXMGT001 SITXWHS001 SITXWHS002 CPPCLO2017A CPPCMN3001B BSBCMM201
International students’ electives indicated by * Use hygienic practices for hospitality service* (essential elective) Work effectively in hospitality service* (essential elective) Recommend liquor products Clean and tidy bar areas* Provide responsible service of alcohol* Operate a bar* Prepare and serve non-alcoholic beverages* Prepare and serve espresso coffee* Serve food and beverage Prepare and serve cocktails* Provide table service of food and beverage* Provide responsible gambling services* Clean premises and equipment Provide housekeeping services to guests Prepare rooms for guests Provide accommodation reception services Process reservations Use a computerised reservations or operations system Provide visitor information Process financial transactions* Coach others in job skills* Recruit, select and induct staff * Monitor work operations* Participate in safe work practices* Identify hazards, assess and control safety risks Clean wet areas Participate in environmentally sustainable work practices Communicate in the workplace
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International College of Advanced Education | www.icae.edu.au 17 Chapman Road, Rapid Creek, NT 0810 |
[email protected] | (08) 8941 5959 RTO: 4546 | CRICOS Provider: 02864B Information subject to change.
SIT60316 - Advanced Diploma of Hospitality Management Qualification Description
This qualification reflects the role of highly skilled senior managers who use a broad range of hospitality skills combined with specialised managerial skills and substantial knowledge of industry to coordinate hospitality operations. They operate with significant autonomy and are responsible for making strategic business management decisions. This qualification provides a pathway to work in any hospitality industry sector and for a diversity of employers including restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, cookery, food and beverage and gaming. All students in this qualification must undertake all the Core Units, plus 17 electives as guided by ICAE. Domestic students undertaking funded programs will have electives guided by their current and/or anticipated job role. International students undertake elective units as prescribed by ICAE, indicated on the following page with *.
Possible job titles include:
⊲ ⊲ ⊲ ⊲ ⊲ ⊲ ⊲ ⊲ ⊲ ⊲
area manager or operations manager café owner or manager club secretary or manager executive chef executive housekeeper executive sous chef food and beverage manager head chef motel owner or manager rooms division manager
Core units
BSBDIV501 BSBFIM601 BSBMGT517 BSBMGT617 SITXCCS008 SITXFIN003 SITXFIN004 SITXFIN005 SITXGLC001 SITXHRM003 SITXHRM004 SITXHRM006 SITXMGT001 SITXMGT002 SITXMPR007 SITXWHS004
Manage diversity in the workplace Manage finances Manage operational plan Develop and implement a business plan Develop and manage quality customer service practices Manage finances within a budget Prepare and monitor budgets Manage physical assets Research and comply with regulatory requirements Lead and manage people Recruit, select and induct staff Monitor staff performance Monitor work operations Establish and conduct business relationships Develop and implement marketing strategies Establish and maintain a work health and safety system
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International College of Advanced Education | www.icae.edu.au 17 Chapman Road, Rapid Creek, NT 0810 |
[email protected] | (08) 8941 5959 RTO: 4546 | CRICOS Provider: 02864B Information subject to change.
Elective units
Choose 17 International students’ electives indicated by * SITHIND001 Use hygienic practices for hospitality service* (essential elective) SITHIND004 Work effectively in hospitality service* (essential elective) SIRRRPK006A Recommend liquor products SITHFAB001 Clean and tidy bar areas* SITHFAB002 Provide responsible service of alcohol* SITHFAB003 Operate a bar* SITHFAB004 Prepare and serve non-alcoholic beverages* SITHFAB005 Prepare and serve espresso coffee* SITHFAB007 Serve food and beverage SITHFAB010 Prepare and serve cocktails* SITHFAB014 Provide table service of food and beverage* SITHGAM001 Provide responsible gambling services* SITXHRM002 Roster staff * SITXCOM005 Manage conflict* SITXCCS007 Enhance customer service experiences* SITXWHS001 Participate in safe work practices* SITXWHS002 Identify hazards, assess and control safety risks CPPCLO2017A Clean wet areas CPPCMN3001B Participate in environmentally sustainable work practices BSBCMM201 Communicate in the workplace SITXHRM001 Coach others in job skills* SITXWHS003 Implement and monitor work health and safety practices* SITHACS001 Clean premises and equipment SITHACS002 Provide housekeeping services to guests SITHACS003 Prepare rooms for guests SITHACS008 Provide accommodation reception services SITTTSL007 Process reservations SITTTSL010 Use a computerised reservations or operations system SITXCCS002 Provide visitor information SITXFIN001 Process financial transactions* SITXWHS001 Participate in safe work practices
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International College of Advanced Education | www.icae.edu.au 17 Chapman Road, Rapid Creek, NT 0810 |
[email protected] | (08) 8941 5959 RTO: 4546 | CRICOS Provider: 02864B Information subject to change.
Where we are in Darwin ICAE’s Darwin training operations are located at an education precinct at 17 Chapman Road, Rapid Creek. The property is adjacent to the Darwin Greek Orthodox School, and is opposite The Essington International School. Entrance to the new premises is via Chapman Road. There are many public bus services that operate nearby. For those with their own vehicles (car/motor cycle), there is plenty of parking right out the front of the building. If you prefer to walk or cycle, the dedicated walking & bicycle paths run very close by the front door.
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International College of Advanced Education | www.icae.edu.au 17 Chapman Road, Rapid Creek, NT 0810 |
[email protected] | (08) 8941 5959 RTO: 4546 | CRICOS Provider: 02864B Information subject to change.
Our Code of Practice The International College of Advanced Education (ICAE) is committed to the principles of Access and Equity in all services provided to our students and clients. Our Chief Executive, Advisory Board, Management and Staff recognise the rights of our students, clients and employees, and provide information, advice and support that is consistent with our Core Business Values. Regardless of cultural background, gender, sexuality, disability or age; students, clients and employees have the right to an environment that is free from discrimination and harassment and to be treated in a fair and considerate manner.
ICAE provides services in Nationally Recognised Training and Group Training We will endeavor to deliver evolutionary services to the best of our ability and operate our services in a manner that demonstrates: ★ Adherence to the highest standards of professional competence, integrity and honesty. ★ We behave ethically and professionally in all services delivered. ★ We ensure that any employee and/or company conflict of interest is identified and resolved in the most appropriate manner. ★ We comply with all relevant Australian laws and legislation, including privacy, fair trading, trade practices and anti-discrimination. ★ We are conscientious, efficient and courteous in the service we provide to our clients and colleagues. ★ We are flexible in the services we deliver and take great care to provide an environment free from discrimination and harassment. ★ We are committed to employing appropriately trained and skilled staff that are supportive to our clients in all services provided. ★ We are ethical and professional in relationships with other education providers and institutions. ★ We will aim to provide welfare and guidance to all students, clients and employees. This includes, but is not limited to: ★ Occupational Health and Safety ★ Learning pathways and possible RPL & RCC opportunities ★ Provision for special learning needs / cultural needs ★ Provision for learning and development ★ We are committed to providing equal opportunity to our students, clients and employees, ensuring they receive the maximum benefit from their time with us. If you believe that we are not complying with our code of practice we have a documented procedure that covers any appeals, complaints, grievances and/or conflict of interest. Should you have an appeal, complaint, grievance or conflict of interest contact ICAE and we will provide you with information to resolve your issue. Sean Mahoney Chief Executive ICAE International College of Advanced Education
Recent Awards
Chief Minister’s NT Export and Industry Awards Winner - Asian Business Award 2015
Australian Export Awards National Finalist 2014
Chief Minister’s NT Export and Industry Awards Winner - Small Business Award 2013
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International College of Advanced Education | www.icae.edu.au 17 Chapman Road, Rapid Creek, NT 0810 |
[email protected] | (08) 8941 5959 RTO: 4546 | CRICOS Provider: 02864B Information subject to change.
