HILLSBORO SCHOOL DISTRICT JOB DESCRIPTION Desktop Architect IMMEDIATE SUPERVISOR

Technology Coordinator

GENERAL DUTIES The Desktop Architect designs, implements and manages the processes and systems of user desktop architectures deployed by the Hillsboro School District. ESSENTIAL REQUIREMENTS A. Demonstrated expertise implementing, managing and supporting Microsoft Desktop tools including operating systems, office systems, and support tools in an enterprise environment B. Demonstrated expertise managing the entire desktop architecture lifecycle including desktop image and software package management in a Microsoft Active Directory environment. This includes QA processes, image and package creation, QA, documentation, deployment and management. Tool set experience should include Microsoft deployment tools, LanDesk and other packaging tools C. Experience implementing, managing and supporting Apple OSX Desktop tools including operating systems, office systems and support tools in an enterprise environment D. Demonstrated successful experience in enterprise desktop patch and security management. This includes using system tools to test, QA, deploy, and manage desktop security and updates E. Demonstrated successful experience quickly diagnosing the nature and extent of desktop operating system and application issues, utilizing methodical troubleshooting steps to achieve a timely resolution F. Ability to transfer knowledge to district technical staff and end users G. Excellent written and oral communication skills, including strong customer service abilities serving both internal and external customers H. Flexible and adaptable to changing activities, schedules and workloads; I. Ability to simultaneously coordinate and complete multiple projects in an organized, process oriented manner; self-initiator J. Ability to work positively and cooperatively with others K. Ability to effectively work and communicate with students, parents, and school personnel from diverse cultures or backgrounds in English, Spanish, or other languages related to the job L. Maintain integrity of confidential information relating to students, staff, or district patrons M. Ability to work harmoniously with others

Desktop Architect

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ESSENTIAL RESPONSIBILITIES A. Responsible for the stability, quality, usability, and security of the Desktop environment for all end users B. Responsible for image and software lifecycles including but not limited to requirement identification, development, QA testing, deployment, documentation and maintenance of core OS and software packages used by staff and students, on District hardware configurations meeting District system and end user functionality requirements C. Responsible for the development and management of desktop architecture documentation including QA scripts and processes and OS/package documentation D. Responsible for the evaluation and testing of educational and business software throughout the product lifecycle used by end users. This includes working with stakeholders to ensure that product selection and deployment lifecycles meet end user and system requirements E. Responsible for desktop patch and security lifecycle. This includes working with all required District and departmental stakeholders to ensure a secure, usable desktop environment F. Provide advanced desktop support for department staff and end users taking ownership as needed to troubleshoot and resolve system desktop and application issues. Coordinate with supervisor to assure issues effecting enterprise systems are managed according to Technology Services response processes and policies G. Continually evaluate hardware and software solutions, make recommendations as required to position the District to manage growth and technology evolution H. Research, analyze, and recommend appropriate hardware and software for customized configurations and enterprise solutions I. Review, prioritize, and process work order requests; maintain a project list and document the progress of those projects J. Strive for customer service excellence in dealing with and responding to requests K. Responsible for managing the District’s work order tracking system L. Cultivate and model a respectful working and learning environment

This organization believes that every individual makes a significant contribution to our success. That contribution should not be limited to assigned responsibilities. Therefore, this position description is designed to define primary duties, qualifications and job scope but should not limit the incumbent nor the organization to the work identified. It is our expectation that every employee will offer his/her services wherever and whenever necessary to ensure the success of the District’s goals.

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PHYSICAL REQUIREMENTS FOR ESSENTIAL RESPONSIBILITIES In 8-hour workday, this job requires: R – Rarely (Less than .5 hr per day) F – Frequently (2.5 – 5.5 hrs per day) NA – Not Applicable

Physical Requirements Sitting Stationary Standing Walking (level surface) Walking (uneven surface) Crawling Crouching (bend at knees) Stooping (bend at waist) Twisting (knees/waist/neck) Turn/pivot Climbing (stairs) Climbing (ladder) Reaching overhead Reaching extension Repetitive use arms Repetitive use wrists Repetitive use hands grasping Repetitive use hands squeezing Fine manipulation Using foot control *Pushing/Pulling Maximum weight: 50lbs. *Lifting/Carrying Maximum weight: 50lbs.

O – Occasionally (.5 – 2.5 hrs per day) C – Continually (5.5 – 8 hrs per day)

NA

R

O

F

C X

X X X X X X X X X X X X X X X X X X

*Identify items typically moved: ____________________________________________ _____________________________________________________________________

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WORK PLACE EXPECTATIONS A. Work effectively with and respond to people from diverse cultures or backgrounds B. Demonstrate professionalism and appropriate judgment in behavior, speech, and dress in a neat, clean, and appropriate professional manner for the assignment and work setting C. Have regular and punctual attendance D. Confer regularly with immediate supervisor E. Follow all District policies, work procedures, and reasonable requests by proper authority F. Maintain the integrity of confidential information relating to students, staff, or District patrons EMPLOYEE STATEMENT “I have reviewed the above position description and understand its contents” “I am aware that my position description may be revised or updated at any time and once notified of changes, I remain responsible for knowledge of its contents” “I hereby certify that I possess the physical and mental ability to fulfill the essential functions of the above position with or without reasonable accommodation(s). If I require accommodation(s) in order to fulfill any or all of these functions, I agree to provide information to the District regarding the requested accommodation(s)

_____________________________ Employee Name (print)

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_____________________________ Employee Signature

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Pay Grade: Last Revised:

Desktop Architect

Super/Tech E January 2014

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