OSSI-002 I

CSEPD Term-End Examination December, 2009 CD

CD

OSSI-002 : ENGLISH AT WORK - I

Maximum Marks : 60

Time : 2 hours

Note : The paper carries six questions. All questions are compulsory.

1. Read the passage carefully and answer the questions that follow : Seema sat in her room surrounded by a sense of gloom. Her little bird was missing for a long time and she couldn't imagine what caused it. Something terrible might have happened to it, she feared. What with hawks and men with shares you never knew what trouble it could get into. The bird might forget her way back or it might be captured by somebody ; that would be dreadful ; oh she wished it were safely back again in the golden cage that stood empty, suddenly, Seema heard a 'tweet - tweet' just behind her ear and with a sigh of relief. She saw the bird sitting on her shoulder. It had come in so quietly and

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alighted softly that she had not heard it. Seema turned around angrily and told the bird that she had been worried sick by its disappearance. The bird replied that it had some pressing engagement. Its old master had thrown a party. All its friends wanted it to stay but she had declined and come right back. Describe Seema's state of mind. What was 1+1 the reason behind it ? What terrible thoughts came to Seema's 1+1 mind ? Mention any two. Why couldn't Seema notice the bird's return ? 1+1 What was her reaction to its arrival ? Give meanings of the following words : (i) shares (ii) alighted (iii) pressing (iv) declined

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2. Write a paragraph in 100-120 words on any one 10 of the topics : Advantages of T.V. My family 3. As Aparna/Arpan Jain, write an email to your 10 manager, Arvind singh, requesting him to change your work station. Mention the reasons for making the request. OSSI-002

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4.

Ajay has written an email to his supervisor, 10 requesting for a day's leave. Put a tick against the correct answer. (a) The subject line should say : Need leave Request for leave (iii) Leave (b) The mail should begin with : Hi Boss Dear Boss (iii) Dear sir (c) The opening line should be : Leaves are our right and so... This is to request you for a day's leave.. (iii) My friend is come so I want leave (d) The email must end with : That's all for now I guess you will understand

(iii) I shall be obliged and grateful (e) He will sign off with : Blessings to you Love and best wishes Regards OSSI-002

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5. Match the words in column-A with statements 10 phrases in column-B. Column-B

Column-A

(a) Grooming is (b) Boys mustn't

(i) polite while dealing with customers. (ii) depends on teamwork.

(iii) you must understand the customer's need. necessary while (iv) Don't sit down as dealing with soon as you customers. If something in, the (v) grow their beard for an interviews. office worries you, (vi) never helps during The success of a inter view. project Good listening skills (vii) you must talk to your manager. are mention an exorbitant Being rude amount. (ix) essential in a work As a sales person, environment. When asked about (x) enter the room where the interview is being the salary, never held,

(c) You must be (d)

(e) (f)

(i) (j)

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6.

Fill in the blanks with suitable words from the 10 ones given in the box : Appetite, crude oil, processed, variety, indefinitely, explore, worse, high handed forecast, estimates, global, apology, enthusiasm. There is a wide of vegetables available in the winter season. The exams were postponed Sharan has a huge . He eats six large meals in a day. Marco polo set out to the world and discovered new lands. The situation became because an angry crowd gathered on the road. Internet has made the world a village. The manager was so that the worker did not get a chance to explain. made by the meteorological department are never accurate. The documents were carefully by the staff. Shiela's is very infections. She's ever ready to try out new things. -o0o-

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