1. What is the Bill Payee Account Number? A: The Bill Payee Account Number is the PPS No. which is at the left-handed side of the grid of the invoice. 2. What is the possible reason that the Merchant of “King George V School” cannot be found? A: You do not have a valid Credit Card account or do not use your Personal Banking. 3. What is the Merchant code of “King George V School” if using PPS account? A: The Merchant code is 6172. 4. How many business days after the payment is made? A: The bill payment transaction can be made 36 hours if you choose credit cards as payment account, and the instruction is made before 4:00pm from Monday to Friday, the request will be processed within the same day. For instruction made after the above-mentioned time, the request will be processed on the next business day. The reference to "business day" means a day, other than a Saturday, Sunday or public holiday, on which banks are open for general business in Hong Kong. This means that it may take 36 hours after the payment is made for LIONeL to show the payment. The office issues a receipt when we receive payment confirmation from the banks. 5. Can I apply to be a PPS Account holder by Internet? No, you have to apply to be a PPS Account holder at a PPS Registration Terminal located throughout Hong Kong. View DEMO - How to open a PPS Account. 6. Can I pay bill at the PPS Registration Terminal? Sorry, the PPS Registration Terminal does not process payment transaction. 7. What can I do if I forgot my PPS Account Number? Please bring along your ATM card and go to any PPS Registration Terminal to retrieve your PPS Account Number by using the 'Enquire Account' function. 8. What can I do if I forgot my PPS Phone Password or Internet Password? Please bring along your ATM card and go to any PPS Registration Terminal to change the PPS Phone Password or Internet Password by using 'Setup/ Change Password' function. 9. Can I use PPS outside Hong Kong? As long as you have a valid PPS Account holder and have access to IDD or Internet, you can access PPS by a tone phone or Internet wherever you are. 10. How to open a PPS Account? Please bring your ATM card or a credit card with ATM function to a nearby PPS Registration Terminal to set up a PPS Account. Please note that if you have not used

PPS consecutively for or over 18 months, your PPS Account will be deleted automatically. 11. What is the possible reason that the bill cannot be registered for PPS account? A: If your bill has already been registered by a PPS Account, it cannot be registered again. For details, please call PPS Hotline at 2311 9876.

12. Can I select same set of password for using PPS by Internet and PPS by Phone? A: PPS by Internet requires an 8-digit Internet Password whereas PPS by Phone needs a 5-digit Phone Password. Please note that when you register for the PPS service at the PPS Registration Terminal, you must first set up a PPS Phone Password before choosing a PPS Internet Password.

13. What is Bill Nickname? A: Facilitating you to identify bill account, you can define a Bill Nickname when you add your bills. Thus, if you have 2 or more bills from the same merchant, the assigned Bill Nickname will help you to differentiate the bills easily. Bill Nickname is only applicable for PPS by Internet.