D2U1/1-2,11A16

Reg. No St. Joseph’s College of Arts & Science Autonomous) St. Joseph’s College Road, Cuddalore – 607001 LEC202S– FOUNDATION COURSE (B.Com/B.B.M/B.C.A) Time: 3 hrs SECTION-A

Max Marks: 75 (10X4=40)

Answer any TEN of the following questions: 1. Write some of the characteristics of an effective Business Letter. 2. How can the Production Manager of a reputed Mobile Company handle the complaint of a Customer who writes to him of the Product’s low sound quality? 3. Draft an email, enquiring about the price of furniture which is required to your Company, imagining yourself to be its Chairman. 4. Briefly point out the essential style and format to be adopted while writing to a Customer regarding late delivery of goods. 5. What are the essential parts of a ‘Short Report’ excluding attachments? What is the form of a ‘Short Report’? 6. Point out some of the basic telephone manners and etiquette to be followed in Business Transactions over telephone. 7. What are the advantages of ‘Tele-Conferencing’ in Business? 8. Why does most Companies prefer ‘Tele-Interviews’? Give some valid reasons. 9. Name the parts of a ‘Cover Letter’ written for a resume. 10. How does a ‘typical job interview’ differ from a ‘job promotion interview’? 11. How important is a candidate’s outlook and personality in an ‘Interview’?

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D2U1/1-2,11A16

12. Are the online help services provided by the companies really helpful to the Customers? How? 13. Give the merits of cancelling an appointment over Telephone. 14. Write down the procedures involved in applying for a Sales Executive job. 15. Role of the ‘Internet’ in Business writings.

SECTION – B (1X10=10) Answer the following question in detail: 16. a) Describe the irony behind R.K. Narayan’s “Engine Trouble” with its typical rural background. (or) b) Summarize the story of George Ramsay and Tom Ramsay.

SECTION–C (1X10=10) Answer the following question in detail: 17. a) How did Tagore depict the sufferings and the inner struggle of the downtrodden girl Prakriti, the protagonist of the play? (or) b) Sketch the character of Shylock. How does his villaneous plan fail towards the end?

SECTION– D (3X5=15) Answer the following questions: 18. Write a dialogue between two friends, who meet two years after completing their course.

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D2U1/1-2,11A16

19. Write a letter to your friend informing him/her about your success in the state level Badminton competition. 20. Write a letter to the Editorial Column regarding the improper sanitary conditions prevailing in your locale for the attention of the concerned authorities.

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