Frequently Asked Questions: Cisco Certification Exam Discount Vouchers Last updated February 10, 2012 ®
This document provides detailed information on the Cisco certification exam discounts that are available to ®
qualified students in the Cisco Networking Academy program. Please contact Networking Academy Support if you have questions after reviewing this information.
FAQ Table of Contents Voucher Overview.......................................................................................................................................... 3 Q1. What are exam discounts? ................................................................................................................... 3 Q2. What is the difference between a discount and a voucher? ................................................................. 3 Q3. What is the value of the exam discount? .............................................................................................. 3 Q4. How do I qualify for an exam discount? ................................................................................................ 3 Q5. How do I know that I have qualified for an exam discount? .................................................................. 4 Q6. How many exam discounts can a Networking Academy student receive? ........................................... 4 Q7. How can students receive additional exam discounts? ........................................................................ 4 Q8. Can students who fail the certification exam use the exam discount a second time? .......................... 4 Q9. How long are exam discounts valid? .................................................................................................... 5 Q10. Why is the expiration date on my exam discount different from the dates of those of my classmates? ......................................................................................................................................... 5 Accessing and Redeeming a Discount Voucher ......................................................................................... 5 Q11. What is the process for accessing and redeeming a Cisco certification exam discount voucher? ....... 5 Q12. How do I register for the CCNA examination with my Person VUE exam discount? ............................ 5 Q13. How long will it take for my exam discount request to be completed? .................................................. 6 Q14. How do I locate my exam discount information? .................................................................................. 6 Q15. How do I track my exam discount information? .................................................................................... 6 Q16. What are some recommended resources for preparing to take a certification exam? .......................... 7 Troubleshooting Accessing and Redeeming Your Discount ..................................................................... 7 Q17. Why do I not see the Discount Request link? ....................................................................................... 7 Q18. I have submitted my discount request – what next? When can I register for the exam? ...................... 7 Q19. I am having trouble validating my email address in the verification email in the verificaiton email sent by Cisco. ....................................................................................................................................... 7 Q20. I have submitted my discount request, but I now need to change the name under which I requested the discount. ......................................................................................................................................... 7 Q21. I received an email from Cisco with a promotion code, but my name is not correct. ........................... 7 Q22. I have submitted my discount request, but I now need to change my postal address. ........................ 7 Q23. I have submitted my discount request, but I now need to change the email address associated with my request. .......................................................................................................................................... 8 Q24. I cannot find my verification email and I cannot make another request. What should I do? ................. 8 Q25. I made a mistake, or I wish to cancel my discount request for another reason, what should I do? ...... 8 Q26. I received an email from ciscotraining-notify with a CSCO ID. What do I do with this information?...... 8 Q27. I requested a discount and received an email, but I do not have the discount code. ........................... 8 Q28. I received an email with promotion code, but I do not know how and where to use it. ........................ 9 Q29. How do I schedule an exam? ............................................................................................................... 9 Q30. How do I get a CSCO ID? .................................................................................................................... 9 Q31. Why do I not see the discounted price when I am trying to schedule the exam? ................................. 9
© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Q32. Q33. Q34. Q35. Q36. Q37. Q38. Q39. Q40.
I am not able to log in to Pearson VUE to register for the exam. The user credentials—username or password or both—are not working. ................................................................................................ 9 I scheduled my exam but did not receive any information. .................................................................. 9 I created a web profile account in Pearson VUE with a different CSCO ID (or email address or first name or last name or mailing address). .............................................................................................. 9 I created an additional web profile account with same CSCO ID but a different name or email address. ............................................................................................................................................. 10 Can I reschedule my exam before my discount expires? .................................................................. 10 I lost my promotion code or the email with my promotion code. ........................................................ 10 How do I change the exam for which I registered? ............................................................................. 10 I received the promotion code but it does not work when I try to register with Pearson VUE. ........... 10 I have submitted my discount request, but I now need to change the name under which I requested the discount. ...................................................................................................................................... 10
Taking My Certification Exam ..................................................................................................................... 11 Q41. Who delivers Cisco certification exams? ............................................................................................ 11 Q42. What is Pearson VUE? ....................................................................................................................... 11 Q43. How can I locate a Pearson VUE test center in my area? .................................................................. 11 Q44. How can I register for an exam at a Pearson VUE test center? ......................................................... 11 Q45. What special accommodations can be made for candidates with disabilities? ................................... 11 Q46. Are there any restrictions or special arrangements for candidates under the age of 18? ................... 11 Q47. Where can I find additional information? ............................................................................................ 11 APPENDIX .................................................................................................................................................... 13
© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Voucher Overview Q1. What are exam discounts? A. Exam discounts allow qualified Cisco Networking Academy students to take these Cisco certification exams at a reduced cost: ●
ICND1 (640-822)
●
ICND2 (640-816)
●
CCNA Composite (640-802) These guidelines apply to exam discounts:
●
Your discount must be used in the same region where you completed your Networking Academy training.
●
Absolutely no exchanges, refunds, or extensions will be granted if the incorrect exam discount type is selected.
●
A discount must be used by its expiration date. No extensions will be given.
●
Cisco cannot make changes to discount requests after they have been submitted.
Q2. What is the difference between a discount and a voucher? A. Ultimately, both a discount and a voucher result in the same reduced certification exam price for eligible students. The difference in terminology reflects how the reduced price is processed in the Cisco and Pearson VUE systems. Networking Academy is transforming the way that it delivers certification price reductions to students. During this transition, you may notice the term discount being used more frequently in place of the term voucher. Q3. What is the value of the exam discount? A. Learning@Cisco has made exam discounts available to eligible Networking Academy students for 58 percent off the full price of the ICND1 (640-822), ICND2 (640-816) and the CCNA Composite (640-802) exams. Note that exam discount promotions are subject to change and that, from time to time, exam prices also change without notice. Students are encouraged to double-check the value of the discount and the price of the exam at the time that they wish to request a discount. Plan to request your discount and take your exam in a timely manner to minimize your chances of being negatively affected by a change. Q4. How do I qualify for an exam discount? ®
A. To receive a Cisco CCENT™ exam discount, students must pass the first two Cisco CCNA Discovery courses, Networking for Home and Small Businesses and Working at a Small-to-Medium Business or ISP, receive a passing mark from their instructor in their online grade book, and receive a logged score of 75 percent or higher on their first attempt to pass the final exam for Working at a Small-to-Medium Business or ISP. For a Cisco CCNA exam discount, students must pass all four courses of either the CCNA Discovery or CCNA Exploration curriculum, receive a passing mark from their instructor in their online grade book, and receive a logged score of 75 percent or higher on their first attempt to pass the final exam for the final CCNA Discovery course, Designing and Supporting Computer Networks, or for the final CCNA Exploration course, Accessing the WAN.
© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Additionally, a top cohort of global Cisco NetRiders Competition winners may be eligible for either a CCENT or CCNA Composite exam discount. Details are available upon competition registration. Q5. How do I know that I have qualified for an exam discount? A. Qualifying students automatically receive a Discount Voucher Request link in the Career Development section of their Academy Connection Home Page after their Instructor enters a Pass in the grade book. These are the links that may appear on the student home page: Note: If you do not see a link, it means you have yet to qualify.
Q6. How many exam discounts can a Networking Academy student receive? A. When qualifications are met, a maximum of two exam discounts are provided. ●
For Cisco CCENT certifications, one exam discount is provided for ICND1 (640-822).
●
For Cisco CCNA certifications, the student can choose to take the exam in two parts and therefore can get two discounts: one exam discount for ICND1 (640-822) and one discount for ICND2 (640-816). Alternatively, a student can choose to take the exam in one sitting and choose one discount for the CCNA Composite exam (640-802).
The notifications shown below appear when a student begins the process to request an exam discount. Read all notifications very carefully before you make your exam discount requests. ●
Exam discounts must be used in the same region where you completed your Networking Academy training.
●
Absolutely no exchanges, refunds, or extensions will be granted.
●
Exam discounts must be used by the expiration date. No extensions will be given.
●
Cisco will not reimburse students or instructors for the discount.
●
Cisco cannot make changes to discount requests after they have been submitted.
Q7. How can students receive additional exam discounts? A. As Cisco Networking Academy will issue only one exam discount per eligible candidate per exam, students are encouraged to study before the certification exams. Exam discounts cannot be reissued. Q8. Can students who fail the certification exam use the exam discount a second time? A. The exam discount is valid for one use only. Students who fail the certification exam will not be issued a second exam discount.
© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Q9. How long are exam discounts valid? A. When the discount is issued, the expiration date will be displayed on your Networking Academy profile page by clicking the link View Certification Exam Discounts and Voucher Information. It is also in the Cisco exam discount information email from Cisco exam promotions. A discount is valid for 12 months from the day you become eligible. You must request your exam discount voucher and take your certification exam within this time. No extensions will be made to the discount expiration date. For example, if you became eligible and received the request link on your homepage on Aug. 12. 2012, your discount voucher would expire on August 11, 2013. Note that exam discount promotions are subject to change from time to time. Exam prices also change without notice. Students are encouraged to double-check the value of the discount and the price of the exam at the time that they wish to request a discount. Plan to request your discount and take your exam in a timely manner to minimize your chances of being negatively affected by any change. Q10. Why is the expiration date on my exam discount different from the dates of those of my classmates? A. The date of discount expiration is determined by the date you take your course final exam. Expiration dates of discounts vary accordingly depending on when a student took his/her course final exam.
Accessing and Redeeming a Discount Voucher Q11. What is the process for accessing and redeeming a Cisco certification exam discount voucher? A. Please see the Appendix of this document for step-by-step instructions. For a visual representation of the information, you can also review the Cisco Certification Exam Discount Vouchers for Networking Academy – Step-by-Step presentation available on the FAQ page of the Voucher and Certification section of Academy Connection. It is your responsibility to read the discount information on your profile page View Certification Exam Discounts and Vouchers and in the Cisco exam discount information email from Cisco exam promotions. You must check the expiration date. Note: Cisco cannot extend the expiration dates of discounts and will not issue replacements. Q12. How do I register for the CCNA examination with my Person VUE exam discount? A. To register for a Cisco Career Certification exam at a Pearson VUE Testing Center, follow these steps: 1.
Online, candidates must sign in to their accounts using a Pearson VUE username and password. Candidates who do not have a username and password can create a web account at the time of registration.
2.
To register for a Cisco Career Certification exam, go to www.pearsonvue.com/cisco
3.
If the details of your discount information are incorrect, or if you want to contact an agent directly, contact Pearson VUE.
This discount may only be redeemed upon registration for testing at a VUE Testing Center and is governed by the following terms: ●
You must register for and take the exam before the expiration date. Discount expiration dates cannot be extended.
●
Expired discounts have no monetary value.
© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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●
Discounts are void if altered or revised in any way.
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Discounts may not be redeemed for cash, credit, or refund.
●
Discounts may not be used for any other exam.
Q13. How long will it take for my exam discount request to be completed? A. You will receive your promotion or discount code five to seven business days after you validate your email address. You must wait for the discount information email before registering for the exam or you will be charged the full exam price. Please plan your exam date accordingly. Q14. How do I locate my exam discount information? A. You may review your exam discount information within your Academy Connection profile on the View Certification Exam Discounts and Vouchers View Status Information page or by checking the Cisco exam discount information email. (See the Appendix for a sample of the email.) Follow these steps to locate your exam discount information: 1.
Log in to Academy Connection at http://www.cisco.com/go/netacad.
2.
Click My Profile, located in the upper-right corner.
3.
Click View Certification Exam Discounts and Voucher Information
Q15. How do I track my exam discount information? A. You can track your discount status on via your Academy Connection Profile and click View Certification Exam Discounts and Voucher Information page. a.
―Pending‖ means that your request is being processed. Processing usually takes five business days. The status of ―pending‖ could also mean that you have not verified your email address. If so, that issue is noted in red, and you can click the Resend Email button to receive the email verification email again.
b.
―Available/Complete’‖ means that if the expiration date is in the future, you can use your discount and apply the promotion code or voucher number upon registration at Pearson VUE.
c.
―Expired‖ means that the exam discount request has expired and cannot be used.
d.
―Canceled‖ means that the exam discount request has been canceled and cannot be used.
In addition to the information displayed within your profile, read the important information here about your exam discount: ●
You cannot make changes to your exam discount request after it has been submitted.
●
You must verify that the discount has been applied to your exam before you submit your payment when registering for the exam. Cisco will not reimburse students or instructors for discounts.
●
No exchanges, refunds, or extensions will be granted if the wrong discount type is selected. No extension will be granted by Cisco or the testing center.
●
Your discount or discounts must be used in the same region where you completed your Networking Academy training.
●
Students and instructors are eligible for exam discounts for only one CCNA certification exam path.
© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Q16. What are some recommended resources for preparing to take a certification exam? A. Students are eligible to register as alumni by clicking the Alumni Home link that appears after they pass a qualifying course. Once you have registered there, you can click the Course Materials link on the Alumni Home page to review the course materials for courses that you have passed. In addition, the CCNA/CCNP Prep Center is available on Cisco Learning Network at https://learningnetwork.cisco.com/index.jspa?ciscoHome=true.
Troubleshooting Accessing and Redeeming Your Discount Q17. Why do I not see the Discount Request link? A. Only eligible students receive a link for a discount. If you believe that you are eligible, check with your instructor to ensure that he or she has entered your grade as a pass. If so, and link does not appear, email Networking Academy Support. Q18. I have submitted my discount request – what next? When can I register for the exam? A. Once you submit your request, you will receive an email verification sent to the email address that you provided. You must have access to this email address following your certification exam date. Do not verify that email address if you know that you will lose access to it or if any of your information has changed or is incorrect (name, email address, or mailing address). For incorrect name or mailing address, please contact Cisco Certifications and Communities Online Support. After you verify your email address, you can register for the exam as soon as you receive your Cisco exam discount information email, which includes the details of your promotion code. The request process takes approximately five to seven business days. Q19. I am having trouble validating my email address in the verification email in the verificaiton email sent by Cisco. A. Check that you are clicking the complete URL. Or, cut and paste the complete URL into your browser. If you are still having trouble, contact Cisco Certifications and Communities Online Support. Q20. I have submitted my discount request, but I now need to change the name under which I requested the discount. A. This change can be made, but it will delay your discount. Contact Cisco Certification and Communities Online Support to make the change. To ensure that the name is correct when you register for the exam with Pearson VUE, your name must be updated in the VUE system and you must have legal verification of your name when you take the test. Q21. I received an email from Cisco with a promotion code, but my name is not correct. A. Contact Cisco Certification and Communities Online Support to update your name on the appropriate system. Q22. I have submitted my discount request, but I now need to change my postal address. A. Log in to www.cisco.com/go/certifications/login using your existing login credentials. You should have received an email from ciscotraining-notify with your login credentials. If you are having difficulty logging in, contact Cisco Certification and Communities Online Support.
© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Note: UPS, the shipping company, cannot deliver to a post office box. If the mailing and shipping address is a post office box, the package will be returned as undeliverable. To prevent delays, provide a physical mailing address for UPS delivery. You can specify this when you place your order. Note: For the Asia Pacific and Japan regions, ensure that you update your preferred mailing address and your localized mailing address on the shipping label in the Certification Tracking System at www.cisco.com/go/certifications/login. Q23. I have submitted my discount request, but I now need to change the email address associated with my request? A. The request process asks you to verify your email address. You can change the email address associated with your request at any time before you verify that email address. After you verify your email address, you will not be able to request an email address change. If your email address needs to be changed, do not click the URL to confirm your request in the validation email. Instead, update your email address in your Academy Connection user profile. In your user profile, access Discount Information View Status. You will see ―Discount Pending.‖ Click the Resend Email link, and within 24 hours, you will receive email verification of the new address. After you receive the new email verification, make sure that you click the link to confirm the request so that the discount processing can start. Q24. I cannot find my verification email and I cannot make another request. What should I do? A. If you have not verified your email address, you can easily have another email sent to you from Academy Connection. 1.
In your user profile, access View Certification Exam Discounts and Voucher Information. You will see ―Discount Pending.‖
2.
Click the Resend Email link, and within 24 hours, you will receive a new email verification of the new address.
The ―Action Required to Receive Your Cisco Exam Discount‖ email will come from Cisco Exam Promotions. Ensure that it is not blocked by your spam filter. Q25. I made a mistake, or I wish to cancel my discount request for another reason, what should I do? A. After you have confirmed the request by clicking the URL in the ―Action Required to Receive Your Cisco Exam Discount― email, you cannot cancel your request. For further support contact, email Networking Academy Support. Q26. I received an email from ciscotraining-notify with a CSCO ID. What do I do with this information? A. This ID is your login information for the Cisco Certification Tracking System. No action is required to redeem your discount, but this system is your portal for viewing your profile or certifications after you complete the exam. For Certification Tracking System login issues, contact Cisco Certification and Communities Online Support. . Q27. I requested a discount and received an email, but I do not have the discount code? A. Be sure that you have verified your email address. Check your discount status in your Academy Connection profile page View Certification Exam Discounts and Voucher Information. If you have verified it, you
© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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should receive the discount code within five to seven business days. If eight business days have passed, email Cisco support. Q28. I received an email with promotion code, but I do not know how and where to use it? A. See the request process described in the Appendix. Q29. How do I schedule an exam? A. To schedule your exam, go to the Pearson VUE Web site at www.pearsonvue.com/cisco. This website provides more information about the testing center locations. Q30. How do I get a CSCO ID? A. Review the ―Cisco Exam Registration and Email Validation‖ from
[email protected] that asky you to verify your email address and click the link. This action will trigger the process for creating a CSCO ID. Once the CSCO ID is created you will receive an email from ciscotraining-notify. Follow the instructions in this email to activate your account only if you need to log in to the Certification Tracking System. For information on using the Certification Tracking System, go to the Certification Tracking System: First Time Users web page. If you did not receive the authorization code for the Certification Tracking System, go to this Certification and Communities Online Support page for additional information and support. Q31. Why do I not see the discounted price when I am trying to schedule the exam? A. Check that you have received your Cisco Exam Discount Information email with the promotion code. If you have, then check for these issues:
When you log in to Pearson VUE and register for the regular exam, you will see a screen on which to enter the promotion code. This code was sent to you by email from Cisco. You must enter the promotion code exactly as it appears for the appropriate discount to be applied. Remember that the promotion code cannot be transferred to another individual. It is illegal to do so.
Make sure that you are using the CSCO ID that you received in your promotion code email. If you continue to have difficulty, contact Pearson VUE. Make sure that you have your Cisco email with your promotion code and your CSCO ID.
Q32. I am not able to log in to Pearson VUE to register for the exam. The user credentials—username or password or both—are not working. A. Contact Pearson VUE to resolve the issue. Pearson VUE will collect your details from you. Q33. I scheduled my exam but did not receive any information. A. After you have scheduled the exam, you will receive instructions and a confirmation that includes exam and appointment information from Pearson VUE, directions to the testing center, instructions on what to bring, and other pertinent information. If you have not received this email, contact Pearson VUE.. Q34. I created a web profile account in Pearson VUE with a different CSCO ID (or email address or first name or last name or mailing address)? A. Your discount cannot be processed if there are multiple records of you in the system. Contact Cisco Certification and Communities Online Support so that Support can merge your records and proceed with processing your discount. This process can take one full business day.
© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Q35. I created an additional web profile account with same CSCO ID but a different name or email address? A. Your discount cannot be processed if there are multiple records of you in the system. Contact Cisco Certification and Communities Online Support so that Support can merge your records and proceed with processing your discount. You will receive an email from I7 that provides merged CSCO ID information. When you receive the email, you can log in to Pearson VUE to confirm the merged profile. Q36. Can I reschedule my exam before my discount expires? A. You can still use your discount if your rescheduled date is within the expiration date of the discount. Reschedule your exam at Pearson VUE at http://www.pearsonvue.com/cisco. Cisco will not extend the expiration date of your exam discount. Q37. I lost my promotion code or the email with my promotion code. A. Please perform the following steps: 1. Log in to the Academy Connection at http://www.cisco.com/web/learning/netacad/index.html. 2. Click My Profile, located in the upper-right corner. 3. Click View Certification Exam Discounts and Voucher Information 4. The promotion code will be displayed for your discount request. You can also email Networking Academy Support. Make sure that you have the information with which you initially requested your discount: ●
Name
●
Email address
●
CSCO ID
●
Exam name
Q38. How do I change the exam for which I registered? A. You can change the exam only if you have not already verified your email address. Email a Networking Academy Support agent, who will cancel your request. At this point, Networking Academy Support is still able to generate a new discount request, which will appear in your user profile. Q39. I received the promotion code but it does not work when I try to register with Pearson VUE? A. Contact Pearson VUE Support and provide the following information: 1.
Your name
2.
Your CSCO ID
3.
Email address with which you initially requested your discount
4.
Exam name
5.
Promotion code
Q40. I have submitted my discount request, but I now need to change the name under which I requested the discount? A. This change can be made but it will delay your discount. Cisco Certification and Communities Online Support can make the appropriate change to ensure that your name is correct. When you register for the exam with Pearson VUE, you must ensure that your name is updated in the VUE system and you must provide legal verification of that name.
© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Taking My Certification Exam Q41. Who delivers Cisco certification exams? A. Pearson VUE is Cisco’s primary vendor for test delivery. For more information, visit www.pearsonvue.com/cisco. . Q42. What is Pearson VUE? A. Pearson VUE is the global leader in electronic testing for regulatory and certification boards. The company provides a full suite of services, from test development and delivery to data management, in 165 countries. Pearson VUE delivers exams through the world’s largest network of test centers, providing services for IT, academic, government, and professional clients. In 2007, Pearson VUE was chosen as Cisco’s primary vendor for test delivery. Q43. How can candidates locate a Pearson VUE test center in their area? A. Pearson VUE has more than 5000 test centers in 165 countries worldwide. The quickest way to locate one is to use the Test Center Locator. Select the name of an exam, and then follow the instructions. You will see a list of all Pearson VUE Authorized Test Centers in the area that offer the exam. Q44. How can candidates register for an exam at a Pearson VUE test center? A. Pearson VUE offers three methods of registration:
Online, candidates can sign in to their accounts using a Pearson VUE username and password. Candidates who do not have a username and password can create a Web account.
Another way to register for an exam is to contact a Pearson VUE agent directly.
Candidates can also call or visit a test center. To find the address and telephone number of a Pearson VUE test center, visit the Test Center Locator.
Q45. What special accommodations can be made for candidates with disabilities? A. Candidates with a special testing need should contact a Pearson VUE agent directly and ask for the special accommodations department. Candidates must make the request at the time of registration. Special accommodations include time extensions, generally time and a half, to accommodate learning disabilities or physical challenges. Vision-impaired candidates who require a reader will have twice the amount of time to complete their exams in a separate room with a reader and recorder. Other requests are reviewed on a caseby-case basis. . Q46. Are there any restrictions or special arrangements for candidates under the age of 18? A. At testing workstations, a dialog box asks if the candidate is 18 years of age or older. Younger candidates can take the exam, but before they receive their certification number, a parent or legal guardian must sign a form to accept the terms and conditions of the Cisco Career Certification and Confidentiality Agreement. The form must be returned to Cisco by mail or fax. The form and information on where to send it are available at http://www.cisco.com/web/learning/downloads/Cisco-Career-Certifications-and-ConfidentialityAgreement_v16.pdf. . Q47. Where can I find additional information? A. You may find these links helpful: For test scheduling and test preparation information, visit the Pearson VUE site.
© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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For step-by-step instructions on many of the Certification Tracking System features, such as registering for the first time, viewing your certification progress, tracking certificate fulfillment, or accessing logos, read the Tracking System Users Guide. .
© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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APPENDIX ACCESSING AND REDEEMING A DISCOUNT VOUCHER The following diagram displays a summary of the process. For more detailed information, continue reading below the diagram.
Discount Process Details 1.
Go to your student home page. Eligible candidates who receive a passing mark from their instructor on their first attempt to pass the final exam will see a Request for Voucher link on the page.
2.
Before requesting the voucher discount, verify that the name and email address on the Networking Academy profile are accurate. Make sure that the correct legal name is in your Academy Connection profile. You must be able to show a photo ID with this name to take the exam. Ensure that you have a valid email address in your Academy Connection profile. All communications, including the promotion code, will be sent to this email address. Please ensure that you will have access to this email up to and following the exam.
3.
Click the Request for Voucher link. You will be prompted to provide your complete mailing address. If you pass the certification exam, the
© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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certificate for the exam will be mailed to this address. If you do not provide a mailing address, the certificate will be mailed to your academy. Note these points: You cannot make changes to your discount request after it has been submitted. Verify that the discount has been applied to your exam before submitting payment when you register for the exam. Cisco will not reimburse students or instructors for exam discounts. No exchanges, refunds, or extensions will be granted if the wrong discount request is made. No extension will be granted by Cisco or the testing center. Your discount or discounts must be used in the same region where you completed your Academy training. 4.
Verify your student information and validate your email address. After you have submitted your request, you will receive an email from Cisco (
[email protected]). If you don’t receive this email, please check your ―spam‖ folder. This message provides instructions about verifying your information and validating your email address. This step is mandatory for the discount processing to start. Steps 1. Open the email titled ―Cisco Exam Registration and Email Validation‖ from
[email protected]. 2. Verify your name, course information and email address. – a. If this information is not accurate: DO NOT VERIFY i. Go back to your Academy Connection profile and update your information as necessary. ii. Click Save Changes in Profile iii. In your profile click View Certification Exam Discounts and Voucher Information iv. Click Resend to resend your validation email with updated data v. Receive the second email verification and review your data 3. Click the Email Verification URL to verify your email address.
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EMAIL EXAMPLE
Subject: Action Required to Receive Your Cisco Exam Discount **Please do not reply to this email** Hello Kelly Lee, You are receiving this email because you have requested a Cisco certification exam discount via Cisco Networking Academy. By verifying your email address, you acknowledge your participation in the certification exam discount program and acceptance to be contacted by Cisco (and/or the partners of Cisco) to receive information directly associated with your request, your discount code being an example. Discount Request Details Candidate Name: Kelly Lee Cisco Networking Academy ID: Exam Name: Test Title Exam Code: Exam ID Please click the URL below to perform the following actions and complete your request:
Validate your email address Validate your name Validate the exam title Confirm your request for this discount
http://tools-stage.cisco.com/lcclsp/verify.do?reg=8061&veri=AGHCNCUOJYIO100687FUBJKKGSSOTV Please note: It may take up to five business days to receive your promotion code. Only after receiving your
code can you register for the certification exam at Pearson VUE and apply the discount. Thank you, The Learning@Cisco Team
For information about the Cisco Certification Exam Discount program, visit our website. For information about voucher redemption, open an online case or speak to a Cisco representative using the following telephone numbers: U.S. or Canada: 800 553-6387 Additional local numbers can be found at Cisco Support.
5.
Review the New Account Activation email from ciscotraining-notify (I7). OPTIONAL An email is sent to students for whom a new CSCO ID is generated by the Cisco Certification Tracking System. NETWORKING ACADEMY STUDENTS ARE NOT REQUIRED TO COMPLETE THIS STEP DURING THE DISCOUNT REQUEST PROCESS. STUDENTS PASSING THE CERTIFICATION EXAM WILL NEED THIS INFORMATION WHEN CHECKING THE STATUS OF THEIR CERTIFICATIONS FOLLOWING THE EXAM.
© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Steps 1. Open the email titled ―New Account Activation‖ from ciscotraining-notify. 2. Verify your name. 3. To access your profile or to view your certification history, click the Activate Your Account link and use the authorization code provided in the email to activate your account. Email Example
From: ciscotraining-notify(mailer list) Sent: Friday, October 21, 2011 1:54 PM To: Kelly Lee Subject: New Account Activation Dear Kelly Lee, Your new CSCO ID is: CSCO11654000 Your user login to access the Cisco Certification Tracking System has been created. To activate your account, please go to: https://i7lp.integral7.com/durango/aa?aakey=KhlfPCSzHgGo69xki24Y Your account authorization code is: UvlFhcE0 Once you activate your account, you will be asked to verify your username and set your password. You will be able to access your account immediately. After you have activated your account, you will not be able to access the above link. Please note that the account activation link will expire on 09/17/2009. If you cannot log in, please visit Certification Online Support at www.cisco.com/go/certsupport for assistance, or visit the Certification Online Support Tool at www.cisco.com/go/certsupport to view our Instant answers or open a support case. Regards, Cisco Career Certifications Powered by the Integral7 Credential Bureau (www.integral7.com)
6.
Open the email titled ―Cisco Exam Discount Information‖ which contains the information necessary to redeem your exam discount. After you complete the email validation process and the CSCO ID has been generated, the discount processing starts. Steps 1. In the email, verify the exam code, exam name, authorized testing dates, name, and CSCO ID. 2 Review the instructions for scheduling an exam. a. Use the information in this email to register and schedule your exam at Pearson VUE. You must enter the data in Pearson VUE fields EXACTLY as it appears in this email. The five critical pieces of information are i. Your Name ii. Your mailing address iii. Your email address iv. Your Cisco (CSCO) ID v. Your Academy Connection (AC) ID
© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Enter this information carefully and accurately. If there are any mistakes your discount will not be processed by Pearson VUE.
Email Example Subject: Cisco Exam Discount Information Congratulations! Your discount is ready to be used. You can now register with Pearson VUE to take your exam using the following information. Discount Holder Information First Name/Given Name: Kelly Last Nam /Family Name: Lee Email Address:
[email protected] Cisco ID (CSCO): CSCO11909825 Mailing Address: Address 1, Address2, Address 3 City, State Zip Code Cisco Networking Academy ID (Academy Connection): 12345678 If registering online for the exam, the above information must be entered exactly as shown into the Pearson VUE registration system. Discount Information Exam Code: 640-802 Exam Name: ccna first Number of Exam Attempts Authorized: 1 Promotion Code: CCNA10 Discount Percentage: 50 % Expiration Date: March 17, 2011 Please note the expiration date of your discount cannot be extended. No exchanges or refunds will be made. Instructions on How to Register for Your Exam If the details of your discount information are incorrect, or to contact an agent directly, please contact Pearson VUE. Register in advance up to and including the day on which you would like to take the exam. You must have a reservation before arriving at the test center. No walk-in testing is permitted. Exam reservations are made on a first-come, first-served basis. Plan accordingly and make your reservation as early as possible. To schedule this exam online, complete the following instructions: 1. Have this email available and use the discount holder information provided above. 2. Verify that your name and address are correct. Resolve any discrepancies before you arrive at the test center. 3. Go to the Pearson VUE website (www.pearsonvue.com/cisco/schedule) and click Career Certifications and Specialization Exams. Use your Pearson VUE web account to schedule your exam. If you are a first-time test taker: New test takers must follow the instructions to create a new web account with Pearson VUE. Upon registration, enter your Cisco ID, name, email address, and Cisco Networking Academy ID (as listed earlier in this email). 4. To complete the exam registration process, you will be required to enter a promotion code in the Promotion Code section of the Review Appointment Details page. Your promotion code is CCNA10. 5. After scheduling the exam, you will be given instructions and sent a confirmation that includes exam and appointment information, directions to the testing center, instructions on what items and materials to bring, and other pertinent exam details. With your Pearson VUE web account, you can review your exam information and also schedule, reschedule, and cancel exams before the expiration date. If you have forgotten your Pearson VUE password, you can ask to have a new password sent to the email address that is on file for you. To do so, follow the instructions at www.pearsonvue.com/forgotpassword. © 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Please refer to the FAQ for more information.
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7.
Sign in to your web account with Pearson VUE or create a new web account. After receiving the discount information, you can schedule the exam at Pearson VUE. Online scheduling with Pearson VUE is a two-step process. First sign in to a Pearson VUE web account and then schedule the test appointment. If you have an existing web account with Pearson VUE, follow the instructions in 7a. If you have never created a web account with Pearson VUE or taken a test, follow the instructions in 7b. 7a. Sign in to your existing web account. If you have previously created a web account and tested with Pearson VUE, sign in to your account: Go to http://www.pearsonvue.com/cisco. Click My Account in the right panel. Click Career Certifications and Specialization Exams. Enter your username and password in the fields in the right panel. 7b. Create a new web account. Before you can schedule your certification test appointment online, you must create a web account with Pearson VUE for the Cisco Systems testing program and set up a user profile. You will then receive an email that allows you to continue to the second step and schedule your exam appointment. In many cases, you will be able to schedule your exam immediately after creating the web account. Note: If you have already taken a test through Pearson VUE for this testing program, a customer service agent may have created a web account for you. In that case, contact Pearson VUE customer service and do not fill out the web account form, to prevent creating a duplicate account. These are the steps of creating an online account: Go to http://www.pearsonvue.com/cisco. Click My Account in the right panel. Click Career Certifications and Specialization Exams. Click the Create a Web Account link. Follow the instructions for creating a profile and web account. While you are completing your profile you will be asked to enter information such as name, country of residence, email address, and demographic data. You will also be asked if you have taken an exam before. YOU MUST ENTER YOUR CISCO ID. You will then select a username. A confirmation page will appear, and you will receive a confirmation email. Enter Name, Country, Email Be sure to enter your legal name exactly as it appears on your personal identification and your Networking Academy profile. It will be used to verify your identity at the test center before you can sit for your test. Enter your country of residence. Enter your email address and then confirm it. Your email address is crucial. If it contains errors, you will not be able to book your exam. If you have taken an exam in the past for Cisco Systems or have been assigned a Cisco ID in the email Discount Information email, be sure to include your specific ID number (for example, the Cisco ID) so that your testing results can be merged with those of any other testing vendor. Some testing programs require this ID to be entered before you can proceed to the next page.
© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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You must enter your Cisco ID to receive your discount.
Enter Demographic Information The information displayed on this page (required fields, including state and ZIP or postal code, and the country code displayed for the telephone and fax numbers) is dependent on the country of residence that you selected on the previous page. If you accidentally selected the wrong country, use the Back button on your browser and correct the information. These fields are required: Address City State (depending on your country of residence) ZIP/Postal Code (depending on your country of residence) Telephone Number
The following fields are optional: Address Type (home/work) Company Fax Number Alternate Address Opt-in to Pearson VUE email news/offers
© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Enter Additional Information Many testing programs ask for extra information about you or about your relationship to the testing program. Some of the questions asked on this screen may be required and are crucial for your testing program. Note: Please provide your academy connection id and username.
© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Choose a Username On this screen, you will need to choose a username for signing back in to your Pearson VUE web account. Choose something memorable or make a note of it. You will need it when you schedule your exam appointment.
© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Note: If the Pearson VUE system finds a possible candidate matching the information that you provided on the previous screens, your request will be forwarded to a Pearson VUE customer service agent and you will not be presented with this screen. If the Pearson VUE system finds an exact candidate match to the information that you provided, you will be asked to request a new password. Final Confirmation You will see the final confirmation screen shown here. This page tells you to expect an email shortly containing your password. If something was amiss with your registration (for example, a web account already existed matching your details), you will instead see a screen telling you that your registration is being checked by a Pearson VUE agent before a password is issued. If it is determined that this account is new, you will be able to schedule your exam immediately.
Retrieve Confirmation Email Assuming that your email address is valid, you should receive your Pearson VUE account password by email within a very short time—one working day at most. If you do not see the message, check your junk-mail or spam folder before contacting Pearson VUE. You are very likely to find the password message there. If it really has not arrived, contact Pearson VUE.
Email Example From: "
[email protected]"
To: Kelly Lee Sent: Friday, October 21, 2011 3:09 PM Subject: Candidate Profile Change
Kelly Lee 100 Tasman Dr. San Jose, CA 95051 USA
Web Account Confirmation We have completed your request for a Pearson VUE Web Account. Now you will be able to schedule, cancel, or reschedule an exam at www.pearsonvue.com . Please use the following username and password the first time that you sign in. Username: klee0001 Temporary Password: G8mt6Yaf Please note that if your password is not displayed above, we have found your record
© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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in our database and your original password is still valid. If you have forgotten your password and would like to request a new one, please go to: www.pearsonvue.com/forgotpassword and a new password will be forwarded to you shortly. As soon as you sign in, you will be required to choose a new password. We require this password change as a security measure for your protection. To help maintain the privacy of your personal information, choose your new password carefully to make it hard for anyone to guess. We recommend choosing a new password that is both easy to type and easy to remember so that you do not have to record it where someone else might see it. Your new password must contain at least seven characters and may not contain your username. Use both uppercase and lowercase letters and also numbers or symbols or both, preferably in unexpected ways. Avoid names and words that would be easy to guess. If you have any questions, visit our website at www.pearsonvue.com/contact/vuephone to find the contact information for your testing program. Thank you for choosing Pearson VUE!
8. Schedule your exam appointment with Pearson VUE. Steps 1. 2.
Schedule your test appointment. Receive confirmation of your test appointment.
The first step is to schedule your test appointment. Go to http://www.pearsonvue.com/cisco/ and click the Schedule a Test link in the right panel.
© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Click Career Certifications and Specialization Exams.
Sign in to your account with your username and password.
Follow the succession of screens to enter the information listed here. Click the Next button to move to the next screen. Select the exam and language. The section titled ―Today’s Price‖ reflects the cost for the exam. Find and select a test center that is in the same region where you completed your Networking Academy training. Select an appointment date and time. Accept the terms and conditions. Review the appointment details. Enter the promotion code. The Payment Method screen will reflect the total amount due after you enter the promotion code.
© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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The second step is receiving your confirmation. After you complete the steps to schedule an exam appointment, you will receive a confirmation that includes exam and appointment information, directions to the testing center, instructions on what to bring, and other pertinent information.
Email Example Order Confirmation Order Number: 0005-0677-7993 Exam Registrations
Exam: Troubleshooting and Maintaining Cisco IP Networks Quantity: 1
Price: $US 200.00 Candidate: o Kelly Lee o 100 Tasman Dr. San Jose, CA 95134 USA Phone: 6335115345 Appointment Time: 31 Oct 2011 at 12:00 (12:00 PM) Duration: 185 Minutes Location: o Education Plus o SCO-529 , 3rd Floor, o Santa Clara o CA o USA o Phone: 4089345678 Accommodations Granted: o Cisco Systems, Inc. - Automatic English Time Extension Directions: Education Plus is located in the main commercial complex of SCO Business Plaza
Exam Policies
© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Admission Policy: For Troubleshooting and Maintaining Cisco IP Networks: We ask that you arrive at the testing center 15 minutes before your scheduled appointment time so that you have time to complete the necessary sign-in procedures. At many testing centers, Cisco requires the capture of your photograph and digital signature. Please be prepared to show two forms of personal identification. Both must have your signature, and one must be a governmentissued picture ID. If you arrive more than 15 minutes late for an exam and are refused admission, payments are due for the exam and delivery fees. All Cisco exams are “closed book.” You are not allowed to take books, calculators, or backpacks into the testing center area. All cell phones and pagers must be turned off before storing outside the testing room. The testing center will provide you with a laminated marker board for your use during testing. Upon exam completion, the proctor will escort you out of the testing room. You need to surrender your laminated marker board at this point. All candidates will be given a score report or a beta exam confirmation at the end of the exam. This document includes important material; please keep it for future reference. Note: Before receiving certification, you must sign the Cisco Certifications Agreement. This can be done electronically at the end of any Cisco exam. To review the Cisco Certifications Agreement before your exam appointment, visit: www.cisco.com/go/exampolicy.
Reschedule Policy: For Troubleshooting and Maintaining Cisco IP Networks: If you wish to reschedule your exam, you must contact Pearson VUE one business day prior to your exam appointment. If you reschedule an exam less than 24 hours in advance, you will incur the forfeit-exam fee. Exam fees are also due for no-shows.
Cancel Policy: For Troubleshooting and Maintaining Cisco IP Networks: If you wish to cancel your exam, you must contact Pearson VUE one business day prior to your exam appointment. If you cancel an exam less than 24 hours in advance, you will incur the forfeit-exam fee. Exam fees are also due for no-shows.
Additional Information: For Troubleshooting and Maintaining Cisco IP Networks: Please note that your “appointment length” may include time for nonscored sections such as surveys or tutorials. The appointment length does not necessarily reflect the total amount of time allotted for the actual exam. The majority of Cisco exam appointments include 15 to 20 minutes for surveys and tutorials. Once passed, a candidate must wait a minimum of 180 days before taking the same exam with an identical exam number. Candidates may only take a beta exam once. Candidates who fail an exam must wait a period of five (5) calendar days, beginning the day after the failed attempt, before rescheduling the exam. For example, if a candidate tests on Tuesday, he or she may test again no sooner than the following Monday. For more information on Cisco's exam policies, visit: www.cisco.com/go/exampolicy. Pearson VUE will not be held responsible for expenses incurred beyond the cost of the exam, including but not limited to travel expenses and lost wages on the day of the exam. Pearson VUE's goal is to make your testing experience a pleasant one. We thank you for selecting Pearson VUE as your testing service provider and look forward to serving you again. Please feel free to contact us with your comments or questions.
As a Cisco test taker, you deserve a fair and secure testing experience. Please report any suspicious behavior you observe to [email protected]. Examples of such behavior include receiving help or copying from another test taker, taking a test for someone else, copying or disclosing exam content, or using notes or unauthorized aids. Thank you for your assistance in helping to prevent and detect unfair testing practices. Order Contact Kelly Lee 100 Tasman Dr. San Jose, CA 95134 USA Phone: 6335115345 Order Amounts List Price: $US 200.00 Discount: $US 0.00 Fees: $US 0.00 Tax: $US 0.00 Order Total: $US 200.00 Payments/Refunds Payment/ Refund Payment
Type
Number
Amount
Paid
Status
Credit Card/VISA **************** $US 200.00 31 Oct 2011 at 08:47 (8:47 AM) Accepted
© 2012 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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