Policies of The Office of Funeral Home and Crematory Registration

Outline of Content

Policy

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Director’s Delegated Authority to the Program Director – Removed Pending Revision……………………………………………………………..…

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Cases Dismissed with Letters of Concern …………………………………

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Inquiries to be directed to the Department of Regulatory Agencies……

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Revised April 6, 2015

Funeral Home and Crematory Registration Policies

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Policy 1 – Director’s Delegated Authority to the Program Director – Removed Pending Revision Adopted 8/1/09; Revised 1/26/10; Revised 10/25/10, Pending Revision 4/6/15

Policy 2 – Cases Dismissed with Letters of Concern This policy is intended to clarify the basis for this type of dismissal, when the Office of Funeral Home and Crematory Registration may reopen such a case and designation of a specific retention period for these types of cases. 1. It is the policy of the Office of Funeral Home and Crematory Registration (“Office”) that complaints that are dismissed with letters of concern pursuant to C.R.S. 12-54-404 are not dismissed as being without merit but rather are dismissed due to no reasonable cause to warrant further action at that time. Cases that are dismissed with a confidential letter of concern will be retained in the Office’s files for a period of five (5) years. 2. The Office may reopen a case that was dismissed with a letter of concern in the face of a change in circumstances. Such a change in circumstances would include but not be limited to: a. discovery of new evidence supporting the underlying charges; b. evidence that the registrant has engaged in further unprofessional conduct/grounds for discipline following issuance of the letter of concern in which there is a nexus between the new conduct and that which was addressed in the case that was dismissed with the letter of concern. 3. After five (5) years from the date of the letter of concern, the file will be disposed of in accordance with the Division’s records management procedures. If the registrant has other active cases pending at the end of the five (5) year retention period, the letter of concern may be kept for a longer period of time at the discretion of the Office staff. Adopted 8/1/09; Revised 1/26/10; Revised 10/25/10

Policy 3 – Inquiries to be Directed to the Department of Regulatory Agencies Pursuant to Section 12-54-104(1)(o), C.R.S., it shall be unlawful for a registrant: To fail to include in a contract for funeral services the following statement: “Inquiries regarding your funeral agreement may be directed to the Department of Regulatory Agencies”, along with the current address or telephone number of the Department of Regulatory Agencies. Such language in contracts should reflect the following address: Office of Funeral Home and Crematory Registration Department of Regulatory Agencies Division of Professions and Occupations 1560 Broadway, Suite 1350 Denver, Colorado 80202 Telephone: (303) 894-7800 Fax: (303) 894-7692 Email: [email protected] This requirement shall be effective January 1, 2010 pursuant to the provisions of HB09-1202, Section 13. Adopted 8/1/09

Revised April 6, 2015

Funeral Home and Crematory Registration Policies

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