t YR YMDDIRIEDOLAETH GENEDLAETHOL THE NATIONAL TRUST Role Profile For the Post of General Cleaner

Accountable to:

The House Steward

Accountable for:

N/A

Reporting Relationships: Line Manager Location:

Penrhyn Castle

Grade:

11

JOB SUMMARY To carry out general cleaning at the property under the direction and instruction of the House Steward according to the National Trust Manual of Housekeeping to the highest standards. KEY RESULT AREAS 1.

Preventative Conservation ƒ ƒ ƒ ƒ

2.

Carry out vacuuming of carpets and stone floors Dust furniture in the public and storage areas of the Stableblock Clean objects, under direction, using appropriate materials and procedures Report immediately any damage to any of the Castle property

Cleaning ƒ ƒ ƒ ƒ ƒ ƒ

Carry out the cleaning of staff and public toilets in all areas of the property. Carry out the cleaning of exhibition rooms in the Stableblock Carry out the cleaning of offices Carry out cleaning of stairs Mop some floors as directed Clean and return to the Storeroom all equipment used in the cleaning operations

ƒ ƒ 3.

Ensure that all dusters are clean and washed on a regular basis Report any spillages, wet floors etc to the House Steward

Customer Care Provide high standards of customer care, so that the reputation of the Trust is enhanced. ƒ ƒ

4.

Participate in staff training Assist customers with queries in a professional, courteous and friendly manner, so that customer care standards are met and complaints kept to a minimum

Security Ensure all aspects of security, fire and emergency are carried out, so that National Trust practices are adhered to. ƒ ƒ

5.

Security of stock Trained in emergency evacuation of the building

Health & Safety All staff are expected to observe all health and safety at work regulations as set out by the Trust in accordance with its statutory obligations. ƒ ƒ ƒ ƒ

6.

Reporting of accidents Report any unsafe practices or broken machinery/equipment to the supervisor, so that remedial action can be taken immediately Use all equipment as trained observing all safe practices, so that accidents are avoided Follow COSHH procedures

Any Other Duties ƒ

Undertake any other duties as may reasonably be requested of a Conservation Cleaner

ƒ This job description should be read in conjunction with the Required Ways of Working document

KNOWLEDGE, SKILLS AND EXPERIENCE

Knowledge No previous knowledge required

Skills Essential

Good manual dexterity Good eyesight Good at prioritising and time management A team player Ability to use own initiative Capable of working at heights on ladders

Experience Essential

Has worked as part of a team Proven ability in carrying out instructions

January 2010