Frequently Asked Questions Regarding the Use of Tablets by Offenders Sentenced to the Colorado Department of Corrections The Colorado Department of Corrections is currently in the process of implementing the use of Global Tel-Link Corporation (GTL) Inspire Tablets for use by offenders housed in both State and privately-owned facilities. Following are those questions most frequently asked regarding the implementation and use of the tablets. Question: What is the intended use of the tablet? Answer: While the tablets have many capabilities, the intended use is to serve as a communication device similar to that of a telephone while providing the ability to send e-messages. Question: Will any additional capabilities be made available on the tablets in the future? Answer: Additional capabilities to the tablets will be considered once they have been reviewed and approved by the Department. Information regarding the addition of any capabilities to the tablets will be disseminated accordingly. Question: How can an offender obtain a tablet? Answer: It is the intent of the Department to assign a tablet and a set of earbuds to those offenders who are housed in a State or privately-owned facility. It is the discretion of the respective facility to determine if an offender should not be assigned a tablet and a set of earbuds. Question: Can an offender choose not to have a tablet? Answer: Yes, however it is strongly recommended that all eligible offenders utilize the tablet as it is the most secure technically advanced device that they are allowed access to in which they can conduct phone calls and e-messaging through. Question: How do I know which facilities have tablets? What if the facility I am inquiring about is not listed? Answer: The following tables reflect those facilities where implementation has been completed, as well as the tentative go live schedule for the remaining facilities:

Facilities Completed and Active as of 3/30/17 Arrowhead Correctional Center - ACC Buena Vista Correctional Facility BVCC Cheyenne Mountain Re-entry Center CMRC Delta Correctional Center - DCC Denver Reception and Diagnostic Center - DRDC Denver Women’s Correctional Facility -DWCF Four Mile Correctional Center - FMCC La Vista Correctional Facility - LVCF Rifle Correctional Center - RCC San Carlos Correctional Facility SCCF Skyline Correctional Center SCC Colorado Territorial Correctional Facility - CTCF Youth Offender System - YOS

 

Tablet Phones

Tablet Messaging

Music/Games

Active Active

Active Active

Active April 2017

Active

Active

April 2017

Active Active

Active Active

April 2017 April 2017

Active

Active

April 2017

Active Active Active Active

Active Active Active Active

Active Active April 2017 Active

Active Active

Active Active

Active April 2017

Active

Active

Active

  Facilities under construction and the projected go live timeline* Centennial Correctional Facility April 2017 April 2017 TBD CCF Fremont Correctional Facility - FCF April 2017 April 2017 TBD Colorado State Penitentiary - CSP May 2017 May 2017 TBD Trinidad Correctional Facility - TCF May 2017 May 2017 TBD Limon Correctional Facility - LCF May 2017 May 2017 TBD Arkansas Valley Correctional Facility May 2017 May 2017 TBD AVCF Sterling Correctional Facility - SCF May 2017 May 2017 TBD Colorado Correctional Center - CCC May 2017 May 2017 TBD Bent County Correctional Facility June 2017 June 2017 TBD BCCF Crowley County Correctional Facility June 2017 June 2017 TBD - CCCF * Note: The dates reflected in this table are subject to change due to the infrastructure changes that are required at the facilities and may result in unexpected delays. Question: How much does it cost to obtain a tablet? Answer: GTL is providing the Department with the tablets and earbuds that are being assigned to the offenders at no cost. However, should an offender damage the tablet that has been assigned to them, they will be charged a replacement cost of $199.00 for the tablet, $5.99 for the earbuds, and $7.99 for the charger. A withdrawal from the offender’s inmate bank account will be initiated regardless of whether or not it results in a deficit balance. Question: What accessories are available for use with the tablet? Answer: While a set of earbuds is assigned to each offender, they may elect to purchase their own headphones/earbuds through Canteen Services at a nominal cost. Question: What happens to the tablet and earbuds if the offender transfers to another facility or discharges? Answer: The tablets and earbuds that are assigned to the offenders are owned by the Department. Therefore, both will remain at the facility in which they were initially assigned. When an offender is transferred to another facility they will be assigned another tablet and a set of earbuds upon arrival to their new facility. Any earbuds/headphones that the offender purchases through Canteen Services will be handled in accordance with the respective facility’s property regulation. Question: Are there any fees associated with e-messaging or placing a telephone call from the tablet? Answer: Yes, domestic telephone calls are $0.12 per minute and international calls are $0.15 per minute, while e-messaging is $0.25 per message or reply for up to 2,000 characters. Question: How do I find out more information about e-messaging? Answer: To learn more about e-messaging visit ConnectNetwork Messaging Question: Do the tablets have internet capability? Answer: No, the tablets do not have internet capability. Question: Will offenders be able to purchase music and games for use on the tablets? If so, what will the cost be? Answer: Yes, monthly subscriptions will be available for purchase through Canteen Services. The monthly subscription cost for music is $20.99 and the monthly subscription cost for games is $6.59.

 

 

Question: What happens to the music and games that have been purchased should an offender discharge or transfer to another facility? Answer: Offenders are purchasing subscriptions to access music or games, and not the actual song(s) or game(s). The subscription can be accessed throughout the month in which it was purchased. Subscriptions are non-refundable. Question: How can I learn more about the music and game subscriptions? Answer: To learn more about music and game subscriptions visit ConnectNetwork Debit Link Question: Will an offender be allowed to use the tablet 24 hours a day? Answer: Yes, offenders will be able to stream music and games 24 hours a day. However, the respective facilities current policies regarding the use of telephones will apply to phone calls and e-messaging initiated through the tablet. Question: Who should an offender contact regarding any questions that they may have pertaining to the tablets? Answer: Offenders are provided with all the pertinent information regarding the use and capabilities of the tablets. However, if an offender requires additional information they should contact their case manager. Other Resources: GTL ConnectNetwork Customer Support Contact GTL GTL ConnectNetwork Frequently Asked Questions ConnectNetwork Help GTL ConnectNetwork Facility Service Availability ConnectNetwork Service Availability GTL ConnectNetwork Mobile Applications ConnectNetwork Mobile Apps

 

GTL FAQs Final.pdf

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