“Mehemea ka moemoeā ahau Ko au anake Mehemea ka moemoeā e tātou, Ka taea e tātou”

Waikato District Health Board Position Description

“If I am to dream I dream alone If we all dream together Then we will achieve.” Te Puea Herangi

Job Title:

Kaitiaki After hours Monday - Friday

Reports to:

Kaitiaki Team Leader

Professional links to:

Nil

Delegation:

Nil

Health Leadership

To provide guidance and support to whaanau of tuuroro across the grief spectrum

Responsible for:

Nil

(Total number of staff) Budget:

Nil

Job Purpose:

To provide guidance and support to whaanau of tuuroro across the grief spectrum

Direct Reports:

Nil

Date:

21-03-2017

Vision (Te Matakite) Healthy People. Excellent care. Mission (Te Whakatakanga) Enable us all to manage our health and wellbeing. Provide excellent care through smarter, innovative delivery Values Theme “People at Heart” – Te iwi Ngakaunui Give and earn respect - Whakamana Listen to me; talk to me – Whakarongo Fair play – Mauri Pai Growing the good – Whakapakari Stronger together – Kotahitanga

Code of Conduct The Waikato DHB’s code of conduct incorporates the State Services standards of integrity and conduct and sets expectations relating to behaviour in the workplace.

PURPOSE OF THE POSITION       

Provide Kaitiaki coverage to whaanau in the grief process prior to/ during the process at Waikato Hospital after hours. Provide cultural guidance and support to whaanau in the grief process accessing the Kaitiaki after hours Provide cultural advice and guidance to Waikato DHB staff on appropriate cultural process for the tuupapaku and the whaanau. Facilitate whaanau hui for whaanau in the grief process prior to /during Advise and make contact with the appropriate service i.e. coroners/ funeral directors/ DNM’s during that time Support whaanau who need to access the Mortuary after hours and on-call Have access to Morturary Whaanau room for whaanau accessing the Mortuary

INDIVIDUAL ACCOUNTABILITIES Authorised to deliver the accountabilities required of the Kaitiaki After hours/ Oncall Mon-Frid including meeting the key performance indicators (KPIs) established annually with the Kaitiaki Team Leader.

Accountabilities Accountable for after -hours Kaitiaki support to whaanau in the grief process prior to/ after Accountable for clear communication between whaanau and the service/ staff Inform the whaanau of the process that will take place and give regular updates to the whaanau during the process. Provide cultural support and guidance to the whaanau/ Waikato DHB staff Sign in/ Out at Te Puna Oranga before going on to the site Keep a true and accurate record of attendance at work from 5-8pm and on -call. Keep in close contact with the Kaitiaki Team Leader Become familiar with the contacts within the bereavement process that are necessary for whaanau to go through the process as quickly as possible Become familiar with the Waikato DHB recording processes. Attend Te Puna Oranga full teams as appropriate

Service Development  Provide ongoing updates to the Kaitiaki Team Leader as identified  Identify areas of improvement to the role to the Kaitiaki Team Leader  Identify and escalate areas of issue identified within the Waikato DHB

FINANCIAL ACCOUNTABILITIES

Quality and Patient Safety collective responsibilities 

Ensure care is safe, effective, compassionate and dignified when working with tuuroro and whaanau. Foster a culture of openness and improvement, with the tuuroro and whanau at the centre of the care. Develop good team working and networks to ensure delivery of good quality care. Receive patient feedback – complaints, compliments and act on areas where improvement required

  

ORGANISATIONAL RESPONSIBILITIES 

Be aware of the Waikato DHB strategy and values..



Being accountable for own work and provide a high quality service, and contributes to quality improvement and risk minimisation activities.



Complies with the Waikato DHB Corporate Records Management policy requirement to create and maintain full and accurate records Knows department emergency response plan, able to initiate an emergency response and participate in response as applicable to the role. To participate in and comply with the requirements of the Health and Safety at Work Act 2015 and associated Waikato DHB policies. Leads by example and ensures compliance with the established Health and Safety frameworks

  

QUALIFICATIONS AND EXPERIENCE

QUALIFICATIONS  

Appropriate qualification or experience in maaori health or maaori practices. Understanding of the Coroners/ Mortuary process

Desirable    

Te Reo Maaori and Tikanga maaori practice Understanding of the Te Ao Maaori Ability to communicate and work within a mainstream system regarding appropriate cultural practises Ability to work to network internally and externally to progress the tuupapaku and return them home to the whaanau as quickly as possible

EXPERIENCE AND KNOWLEDGE

   

Ability to speak Te Reo Maori and able to lead and implement Tikanga Maaori practices Understanding of Te Tiriti o Waitangi/The Treaty of Waitangi and implementation of the principles in daily practise Māori health experience or experience in a relevant environment Influencing the practice of others, motivation individuals and managing cultural issues.

  

Provide quality patient and / or cultural support. Develop networks with sector providers and local Maaori communities Understanding of importance to Maaori patients – Whanaungatanga, Manaakitanga, Wairuatanga.

Desirable  Have developed networks with sector providers and local Maaori communities.  Working in a large, diverse mainstream organisation  Understanding of the Coroners/ Mortuary process

SKILLS Demonstrated ability to: Provide excellent care and communication to the whaanau of the tuupapaku Work across multiple services, motivate and influence services and staff to good outcomes for the whaanau Delegate effectively and appropriately, and work collaboratively to achieve good outcomes for whaanau Attention to detail and maintain a high degree of accuracy when confronted with a complex situation Communicate effectively with others within Te Puna Oranga and externally including health professionals. Meet delivery of self-commitments by effective time management Be self-motivated and contribute to and embrace change. Act with initiative and be proactive in solving problems.

Health leadership capabilities and competencies –manage and or lead others who manage and or lead, delegation of authority level 5. The numbers in brackets denote a competency from the leadership resources adopted at the DHB, such as the For Your Improvement (FYI) book. Waikato DHB values are included as a drop down with competency (65). Maximising contribution (national leadership framework be a values leader)  

Models, articulates and shares the vision, values, and code of conduct (65) DHB Values Leads a service that provides safe and quality service delivery for patients/clients/customers (15)

Developing self and others (national leadership framework engage others)  

Actively works to improve and develop own skills (54) Develops direct reports and others, deals with issues, and provides actionable feedback (19)

Building relationships (national leadership framewk develop coalitions)  

Develops relationships with peers, is direct, respectful, inclusive and honest, and creates a climate where people strive to do their best (42) Establishes effective relationships with patients/clients/ customers, and translates requirements into effective service delivery improvements (63)

Achieving results (national leadership framework leading care)   

Planning incorporates accurate alignment and monitoring of objectives, tasks, goals and resources to achieve results (47) Organises multiple processes and makes decisions to get things done (39) Works out the processes to enable effective and efficient use of resources (52)

Health leadership capabilities and competencies –manage and or lead others who manage and or lead, delegation of authority level 5. The numbers in brackets denote a competency from the leadership resources adopted at the DHB, such as the For Your Improvement (FYI) book. Waikato DHB values are included as a drop down with competency (65). Leading change (national leadership framework mobilise system improvements)  

Uses creativity and effective presentation skills to articulate and lead the implementation of their strategic vision (58) Able to relate to and understand the requirements of more senior managers to enable quality improvements to occur (8)

SCOPE OF POSITION Relationships Internal  Te Puna Oranga Kaitiaki Team Leader  Te Puna Oranga  Staff within the Waikato DHB. External  Coroner/ Police/ Duty Nurse Managers  Hapuu/ Iwi/ whaanau  Kaumaatua/ Kuia

WORK ENVIRONMENT AND WORK FUNCTION / ACTIVITY Work environment:          

Employees generally work in an indoor area. Works predominantly with people and at times will work on the computer. Work function/activity: Sedentary role with some walking. Employees occasionally sit at workstations operating computers and other related equipment. Stretching, twisting, climbing is not a significant component of the job. Lifting is not a significant component of the job. Bending, squatting or crouching is not a significant component of the job. Repetitive arm hand and finger movements are constantly required when carrying out wordprocessing or data entry tasks. Driving is likely to be part of required work activities. Use of hand-held objects such as pens, calculators and staplers, as well as telephones will also be occasional to frequent. Employees will also need to operate printers, copiers and a range of other office equipment and refill paper trays and ink supplies.

Mental activities necessary include high level of concentration, accuracy and organisation, planning, communication and decision-making Source: www.acc.co.nz

DECLARATION I certify that I have read this position description and reasonably believe that I understand the requirements of the position. I understand that:

a)

this position description may be amended by the employer following reasonable notice to me

b)

I may be asked to perform other duties as reasonably required by the employer in accordance with the conditions of the position.

Position holder’s name:

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Position holder’s signature:

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Manager’s name:

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Manager’s signature:

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Date of signing:

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Code of Conduct The Waikato DHB’s code of conduct incorporates the State Services standards of integrity and conduct and sets expectations relating to behaviour in the workplace.