The Maid Simple Owner Experience We’re often asked what it’s like to own and operate a Maid Simple House Cleaning franchise. Here is a good description of what to expect. First and foremost, to run a successful maid franchise, you need to possess great customer service skills. Even if you have the most reliable cleaning service in town, the reality is that people are loyal to a service because they like and trust the person they interact with. Be honest, how many of you have continued to support a service, a restaurant, or a store, even if they aren’t perfect, because you like the owners? How much loyalty do you have to a big chain store, versus your local mom and pop store? Of course we’ll teach you the best, most effective and efficient cleaning system–we’ll do that right at your own location if you’re the right person! You will understand how to clean and how to train others how to clean. During your training we’ll also cover the administrative tasks that need to be done, thankfully there aren’t very many since we’ve designed this model to assist you on the back-end, so that you’re spending the majority of your time meeting people. From the start, we help you focus on marketing your business in different ways such as the web, some traditional pieces, like flyers; but most of all we will encourage you to sell yourself and your business through grassroots efforts right in your own community. In cities and towns there are business networking groups, a chamber of commerce, various opportunities to fund and sponsor church, sporting and school events. Getting and keeping good customers will be essential to grow the business; without you as the driving force, the business won’t succeed–no matter what kind of business you have. As the owner, being organized is very important. Early on when you start a Maid Simple business, you’re going to be out in the field meeting people to give estimates (special cases when the standard pricing isn’t appropriate), you’ll be cleaning, and you’ll be distributing marketing pieces or attending networking events. Between those tasks you’ll use your smart phone to return calls and respond to emails–getting a new booking email is always good news! Your support team sends you reports to let you know which customers will be cleaned the next day, you can also go online to your calendar to look ahead of time. However, the reports are very helpful as they provide information about the home, the customer’s special requests, pets etc. At the end of the day, you’ll fill out a route log–it’s a short form with all the homes for the day on it–it tells the support team if there was a change in price, payment type, or anything else. This report is then sent daily to the support team so they can process the customers’ credit cards for you. It just takes a few minutes since you’re taking a photo of the completed route log, and simply emailing that to the support team!

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The online calendar allows the Dedicated Sales Staff, Support Team, and Franchise owner to have real-time availability information. Since everyone is looking at the same schedule, you won’t get over-booked and you are in control of the schedule. Some of our locations work on Saturdays and Sundays, some don’t work at the weekend at all, it’s up to you. As the business grows, and you’re reaching your limit on how many regular customers you can take care of, usually that’s 2-3 homes a day, you may consider hiring someone to work with you. Family, friends, acquaintances are generally the first choice…you need people you can trust and have good work ethics. We help to provide the application forms and will advise you on background check companies if you’re hiring from “outside”. Once you’ve got a couple of people working with you, the amount of time you personally spend cleaning will lessen, since the ideal of“being in every house every time” remains; so you’ll want to be out in the field doing inspections, maintaining relationships with your customers…..continuing to grow the business. We have seen it first hand, the positive impact of an owner staying in touch with each and every customer, and the amount of loyalty the customer has towards the owner. So in summary, if you want to be a successful Maid Simple franchise owner, your primary responsibility will be customer service.

For Additional Information Contact:

Stefan G. Silverman Director of National Recruitment 612-460-0060 [email protected]

Maid Simple House Cleaning™ 4 Concourse Parkway, Suite 200 Atlanta, GA 30328 Phone: 800-722-6243 www.maidsimplefranchise.com