MARKETING

NAVIGATOR

Q3 14

Home | July | August | September

DEAR SERVICEMASTER FRANCHISEE, Most of us know the importance of marketing to growing your business, but deciding where to start and what to do can feel overwhelming. “The aim of marketing is to get customers to know, like and trust you” (Anonymous, 2013). It’s that simple. And we want to make the marketing process even simpler for you by sharing the useful “directions,” ideas and tools in this Marketing Navigator. In this Marketing Navigator, you’ll find sections for each month with:

Timely information to share with your clients



Tips to help you create a marketing plan and engage your customers through social media



Marketing material to give to your clients Email and video assets to improve your online presence



Promo items to increase your brand awareness

Following this Marketing Navigator will allow you to reach out to new prospects and build the relationship with your existing clients with minimal time and effort required from your team. When a good marketing strategy and first-class customer service come together, your business will be positioned to grow in 2014.

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Tom Coba Anne Mejia President, Franchise Brands Vice President, Field Marketing

JULY

Home | July | August | September

Planning & Social Media Tips | Hurricane Marketing Plan 1 | Hurricane Marketing Plan 2 | Marketing Material | Digital Media | Promo Items

MARK YOUR CALENDAR Independence Day Independence Day is an opportune time to reach out to your insurance agent customers with firework safety tips that they can share with their policyholders, such as not re-lighting misfired fireworks and keeping a garden hose or bucket of water ready in case of fire. Source: www.cpsc.gov/en/Safety-Education/Safety-Education-Centers/Fireworks/

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JULY

Home | July | August | September

Planning & Social Media Tips | Hurricane Marketing Plan 1 | Hurricane Marketing Plan 2 | Marketing Material | Digital Media | Promo Items

PLANNING & SOCIAL MEDIA TIPS For July 2014

Marketing WebEx Schedule July 17

MarketingConnection: Newsletter

July 18

MarketingConnection: New User

July 24

MarketingConnection: Email Marketing 1-2-3-4

July 25

MarketingConnection: Importing Contacts Tips and Tricks

July 29

MarketingConnection: Contact Manager Reports

Facebook: Frequency Tip

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Are you posting enough to your Facebook Page? Be sure to post at least three days a week to ensure that you stay in your Fans’ newsfeeds. Remember, the more a Fan sees your posts and interacts with them, the more likely your posts will continue to show up in their feeds. We recommend building a weekly or monthly content calendar to ensure you are posting frequently as well as mixing up your content in order to provide a valuable and engaging user experience. Here is an example: Monday: (Engagement Post) In honor of Emergency Medical Services (EMS) Week, we would like to thank all of our local medical personnel who provide daily emergency lifesaving services of medicine’s “front line” in our community. Wednesday: (Informational Post) Did you know that we are available 24/7/365 to answer your call in the instance of a restoration emergency? When disaster strikes, we’re here to provide you peace of mind. Call 000.000.0000. Friday: (Promotional Post) Spring showers can be great for our gardens, but too much rain can prove to be not so great for our homes! If you experience water damage this season, be sure to give us a call: 000.000.0000.

JULY

Home | July | August | September

Planning & Social Media Tips | Hurricane Marketing Plan 1 | Hurricane Marketing Plan 2 | Marketing Material | Digital Media | Promo Items

HURRICANE MARKETING PLAN There are a range of tools now available in MarketingConnection to help franchise owners grow their business and increase brand awareness this hurricane season. You’ll find materials for homeowners, agents, adjusters and commercial accounts.

Resources for Homeowners

WHAT DO I DO AFTER THE HURRICANE STRIKES? WHAT DO I DO DURING THE HURRICANE? When a hurricane strikes your local area, the key to helping minimize the chaos is to have a series of steps to follow. According to FEMA and Ready.gov, you should do the following: Listen to the radio or TV for information.

You can help keep your beloved pets safe during a hurricane by preparing in advance. Follow these tips to ensure that you and your pet will be ready at a moment's notice regardless of what Mother Nature brings your way.

Secure your home, close storm shutters and secure outdoor objects or bring them indoors. Turn off utilities if instructed to do so. Otherwise, turn the refrigerator thermostat to its coldest setting and keep its doors closed. Turn off propane tanks.

IF YOUR HOME IS DAMAGED BY A HURRICANE, ServiceMaster is here to help 24 hours a day, 7 days a week, 365 days a year by calling 1-800-RESPOND. Let us help get your home back to normal— fast.

Maintain a list of refuge sites that allow pets; boarding facilities, veterinary clinics, pet-friendly hotels, stables, homes of friends and relatives Do not leave your pet behind when you evacuate Contact your local animal shelter for more information Remember American Red Cross shelters DO NOT accept pets, and humans are the first to be rescued after the disaster.

©ServiceMaster Residential/Commercial Services, L.P. All rights reserved.

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If you cannot return home and have immediate housing needs, text SHELTER + your ZIP code to 43362 (4FEMA) to find the nearest shelter in your area (example: shelter 12345).

Drive only if necessary and avoid flooded roads and washed out bridges. Stay off the streets. If you must go out watch for fallen objects, downed electrical wires, and weakened walls, bridges, roads and sidewalks.

Ensure a supply of water for sanitary purposes, such as cleaning and flushing toilets. Fill the bathtub and other larger containers with water.

Walk carefully around the outside your home and check for loose power lines, gas leaks and structural damage before entering.

Find out how to keep food safe during and after an emergency.

Stay out of any building if you smell gas, if floodwaters remain around the building or if your home was damaged by fire and the authorities have not declared it safe.

YOU SHOULD EVACUATE UNDER THE FOLLOWING CONDITIONS:

Inspect your home for damage. Take pictures of damage, both of the building and its contents, for insurance purposes. If you have any doubts about safety, have your residence inspected by a qualified building inspector or structural engineer before entering.

Have a carrier for your pet – a means of containment will be needed anywhere you go

If you are directed by local authorities to do so. Be sure to follow their instructions.

Choose and use an identification method for each animal, such as microchipping, ID tags and photos of you with your animal.

If you live in a mobile home or temporary structure; such shelters are particularly hazardous during a hurricane no matter how well fastened to the ground

Avoid drinking or preparing food with tap water until you are sure it’s not contaminated.

If you live in a high-rise building; hurricane winds are stronger at higher elevations

Check refrigerated food for spoilage. If in doubt, throw it out.

Include pet supplies in your emergency kit o Cage

o Medications

o Leash

o Health records/care instructions

o Harness

Source: Federal Emergency Management Agency (FEMA) http://www.fema.gov/media-library/assets/documents/34326

If you evacuated, return home only when officials say it is safe.

For those who have longer-term housing needs, FEMA offers several types of assistance, including services and grants to help people repair their homes and find replacement housing.

Keep away from loose or dangling power lines and report them immediately to the power company.

Avoid using the phone, except for serious emergencies.

Visit www.petswelcome.com for a list of pet-friendly hotels Keep your animals’ immunizations records in your emergency kit

If you have become separated from your family, contact the American Red Cross at 1-800-RED-CROSS or visit the American Red Cross Safe and Well site at www.safeandwell.org. (The American Red Cross also maintains a database to help you find family. Contact the local American Red Cross chapter where you are staying for information. Do not contact the chapter in the disaster area.)

o Bowls

o Microchip numbers

o 3-day supply of water and food

o Litter box/litter o Newspaper for sanitary purposes

If you live on the coast, on a floodplain, near a river or on an island waterway

· H  urricane tips sheets, five total, can be used on websites, for social media, in emails or as handouts. All the tips sheets are available in MarketingConnection under Marketing Assets > Disaster Restoration > ServiceMaster Restore > Hurricane or by searching Hurricane.

Watch your pets closely and keep them under your direct control. Watch out for wild animals, especially poisonous snakes. Use a stick to poke through debris.

Wear protective clothing and be cautious when cleaning up to avoid injury. Use the telephone only for emergency calls. Never use a generator inside homes, garages, crawlspaces, sheds or similar areas, even when using fans or Source: www.ready.gov/hurricanes

· SEO/SEM keywords to use during hurricane season are available in MarketingConnection under Marketing Assets > Disaster Restoration > ServiceMaster Restore > Hurricane or by searching Hurricane.

opening doors and windows for ventilation. Deadly levels of carbon monoxide can quickly build up in these areas and can linger for hours, even after the generator has shut off.

©2014 ServiceMaster Residential/Commercial Services, L.P. All rights reserved.

Source: www.ready.gov/hurricanes ©2014 ServiceMaster Residential/Commercial Services, L.P. All rights reserved.

· Five hurricane-focused emails you can send to homeowners that tell them what to do before, during and after a hurricane, as well as checklists to help them create an emergency supplies kit and take care of their pets during a hurricane.

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PREPARATION FOR PETS

The storm has passed, but the real work is just beginning. To begin recovering from a hurricane disaster, FEMA and Ready.gov recommend the following:

·A  Hurricane-focused franchise webpage template can be found in the Local Website module on MarketingConnection. The page includes an overview of our post-hurricane services, helpful hurricane terms and links and the homeowner tips and checklists. For franchisees with their own websites, we’ve added the approved web copy and hurricane photos to MarketingConnection under Marketing Assets > Disaster Restoration > ServiceMaster Restore > Hurricane.

JULY

Home | July | August | September

Planning & Social Media Tips | Hurricane Marketing Plan 1 | Hurricane Marketing Plan 2 | Marketing Material | Digital Media | Promo Items

HURRICANE MARKETING PLAN Resources for Insurance Agents

· Two emails for agents-- helping policyholders create a hurricane binder and what policyholders can do to mitigate water damage before ServiceMaster Restore arrives.

· Emergency kits are available to order through Signet. These kits include a first aid kit, hand sanitizer, poncho, towel, gum, and tissue pack-- all in a ServiceMaster Restore-branded cinch bag. They are great premiums for hurricane preparedness and fire season for insurance agents or commercial accounts. The kits are available to order for $15.50 per bag and have no minimum order quantity. To order go to Signet > Restore-Giveaways (bottom of page)

6/11/14, 10:55 AM

000-000-0000

· Two email templates for houses of worship sharing advice regarding what they can do before and after a hurricane strikes.

SERVICEMASTER DBA WEBSITE ADDRESS

Major hurricane predicted for 2014 The National Oceanic and Atmospheric Administration (NOAA) recently released a report predicting there will be 8-13 named storms, 3-6 hurricanes and 1-2 major hurricane during the 2014 hurricane season. While the 2014 season is forecasted to be at or below and average, hurricanes like Sandy and Katrina have shown us the power one storm can wield. But by planning in advance, your business can be better prepared in the event of a hurricane so that you can minimize damage and down time.

Public Relations for Local Media:

Contact us to get a copy of our Pre-Loss Planning Guide, which helps walk you through: Obtaining executive support Creating a planning committee Reviewing your insurance policy Partnering with local authorities Assessing your capital assets Preserving vital records Analyzing impact on your business and risks

A local PR tool kit with media outreach tips, key messages, press release template, media alert template and media email pitch template in Marketing Assets in Marketing Connection by searching Hurricane.

If you are interested in developing a Pre-Loss Plan or would like to understand how ServiceMaster Restore can help your business quickly recover from water, fire, smoke or wind damage please give us a call.

https://serviceconnection.smclean.com/smczcubator/jsp/cm/template/frameDisplayTemplate.jsp

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Resources for Commercial Customers · Two emails that share the 2014 hurricane season forecast and promote the importance and your assistance in pre-loss planning.

connect:

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All email templates can be found in the Email Templates module in Marketing Connection under Marketing Assets > Disaster Restoration > ServiceMaster Restore > Hurricane. For questions regarding the marketing materials available for hurricane season, contact your Field Marketing Manager. For questions regarding PR, contact Alison Bishop at [email protected].

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continuing-education-template

JULY

Home | July | August | September

Planning & Social Media Tips | Hurricane Marketing Plan 1 | Hurricane Marketing Plan 2 | Marketing Material | Digital Media | Promo Items

MARKETING MATERIAL For July 2014

TOO BAD ERASERS Save on your next carpet cleaning. See back for details.

DON’T WORK ON CARPET.

Hosting a Holiday get-togetHer?

WE WANT TO BE YOUR CARPET’S PLUS 1.

Residential Cleaning Postcards Don’t miss the opportunity to tell your customers about your residential floor care services. Use these new postcards to promote carpet and wood floor cleaning to a variety of audiences.

Save on your next carpet cleaning. See back for details.

LITTLE FEET. BIG DAMAGE.

WE REVIVE WOOD FLOORS.

Find them in Ad Builder > Residential > Postcards.

Save on your next wood floor cleaning. See back for details.

BEAUTIFUL WOOD FLOORS A DISTANT MEMORY?

GIVE US A CALL. Save on your next wood floor cleaning. See back for details.

WATER. FIRE. SMOKE. MOLD. 24/7 Emergency Services

555.555.5555 www.servicemasterdba.com

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Yard Sign One of the keys to building your business’ brand is repetition. When potential customers drive by these yard signs regularly, your business and contact information will be at the top of mind when disaster strikes. Find them in Ad Builder > DR- SM Restore > Billboards & Yard Signs.

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ServiceMaster DBA Name

JULY

Home | July | August | September

Planning & Social Media Tips | Hurricane Marketing Plan 1 | Hurricane Marketing Plan 2 | Marketing Material | Digital Media | Promo Items

DIGITAL MEDIA For July 2014

Open During the Holiday Email For any major holiday, including Independence Day, there are emails in MarketingConnection that you can send to your customers assuring them that you are open 24 hours a day, 7 days a week, 365 days a year. Find them in Email Marketing on MarketingConnection, search Independence Day.

Fire and Smoke Damage Email When a commercial property experiences a fire disaster, they should have your business at the top of their mind. Use this email to promote your expertise in fire damage restoration and getting commercial customers back to business as quickly as possible. Find it in Email Templates in MarketingConnection by searching Fire and Smoke Damage.

DisasteR restoratioN JULY NEWSLETTER This month’s newsletter features articles on mold remediation and the Job File Review. Find it in Email Marketing in MarketingConnection, search Restore July 2014 Newsletter.

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he newsletter article archive is found in Marketing Assets > Disaster Restoration > ServiceMaster Restore > Email Marketing Content. You can copy and paste articles from a Word document into the newsletter template and customize the content to make it your own.

JULY

Home | July | August | September

Planning & Social Media Tips | Hurricane Marketing Plan 1 | Hurricane Marketing Plan 2 | Marketing Material | Digital Media | Promo Items

PROMO ITEMS

To place your order for these and other customized promo items, contact Signet directly:

901.387.2465 or 901.888.0449

For July 2014

click here to view online store

Customized Wet Wipe Singles

Promo Item

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Dry Cap

Cost Breakdown

Spot Hero Customized Bottles/Labels Set Up Charge

Production Time

$47.50

5-7 Business Days

$45.00

7-10 Business Days

Water tags

500 Pieces @ $0.46

1000 Pieces @ $0.41

2500 Pieces @ $0.37

Custom Wet Wipe Singles

500 Pieces @ $0.45

1000 Pieces @ $0.42

2500 Pieces @ $0.40

Dry Cap

48+ Pieces @ $6.75

N/A

7-10 Business Days

Spot Hero Customized Bottles/ Labels*

112 per case @ $145.60

N/A

N/A

5000 Pieces @ $0.39

Pricing includes personalization. *How to order: SM products Website • Item number for Restore: RSTRHERO-MINI

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Water Tags (Spanish)

AUGUST Home | July | August | September Planning & Social Media Tips | Marketing Material | More Marketing Material | Digital Media | Promo Items

MARK YOUR CALENDAR National Safe at Home Week August 26-30 is National Safe at Home Week. With much of the country under drought conditions, this week is a great opportunity to remind your customers to practice fire safety during backyard barbecues and events. Smoldering ashes can easily spread to the home, sheds and other structures.

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AUGUST Home | July | August | September Planning & Social Media Tips | Marketing Material | More Marketing Material | Digital Media | Promo Items

PLANNING & SOCIAL MEDIA TIPS For August 2014

Marketing WebEx Schedule August 1

MarketingConnection: Newsletter

August 7

MarketingConnection: New User

August 8

MarketingConnection: Email Marketing Drip Campaigns

August 22

MarketingConnection: Importing Contacts Tips and Tricks

August 26

MarketingConnection: Contact Manager Reports

Facebook: Engagement Tip The best way to get Fans to engage with your posts is to ask for it! Find creative ways to encourage engagement such as asking questions or taking a poll, i.e. “Which do you prefer…” or “Comment below with your choice…” Remember, social media is about creating two-way conversation and not just about self promoting. The most successful brands on Facebook are those who build relationships with their Fans over time through continuous engagement.

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AUGUST Home | July | August | September Planning & Social Media Tips | Marketing Material | More Marketing Material | Digital Media | Promo Items

MARKETING MATERIAL For August 2014

Water damage doorhanger Use these doorhangers as a helpful reminder when you go door-to-door to speak with potential customers. Find them in Ad Builder > DR- SMRestore > Postcards and Doorhangers

IS GRAFFITI HURTING YOUR BUSINESS’ IMAGE? Graffiti artists not only hurt the image of your business by defacing your property, their “art” also invites other vandals. Quick removal of graffiti can prevent additional damage and expense. ServiceMaster Restore® efficiently removes vandalism substances like graffiti from walls, floors, or furnishings, which greatly aids the restoration process. ServiceMaster Restore professionals are available 24/7/365, offer emergency services, quick response time, are licensed, insured and bonded and work with all major insurance companies.

ServiceMaster DBA

800.555.1234 www.servicemasterdba.com

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©2014 ServiceMaster Residential/Commercial Services L.P. All rights reserved.

Vandalism/Grafitti Removal Ad Slick: Municipalities This slick highlights the cost of vandalism to businesses and promotes the services we offer to remove graffiti from walls, floors or furnishings. this slicks in Ad Builder > DR- SM Restore > Slicks- Commercial DR.

VANDALISM SERVICES CAN INCLUDE: • Board-up services to secure your business • Haul away damaged items/property • Power washing of exterior walls

ServiceMaster Restore services provided by independently owned and operated franchises and may vary depending on location.

Fire. Water. Mold.

• Repair and remodeling services

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Contact ServiceMaster Restore®

Fire. Water. Mold.

AUGUST Home | July | August | September Planning & Social Media Tips | Marketing Material | More Marketing Material | Digital Media | Promo Items

MORE MARKETING MATERIAL For August 2014

READY WHEN YOU NEED US. Fire, Water and Mold Damage. ServiceMaster DBA

Billboard Designs

123.456.7890

READY WHEN YOU NEED US.

Your business is sure to make an impression on potential customers with these four billboard designs.

Fire. Water. Mold.

24/7/365 EMERGENCY RESPONSE

123.456.7890

Find them in Ad Builder > DR- SM Restore > Billboards & Yard Signs.

ServiceMaster DBA

READY WHEN YOU NEED US.

Fire. Water. Mold.

24/7/365

EMERGENCY RESPONSE

123.456.7890 ServiceMaster DBA READY WHEN YOU NEED US. Fire. Water. Mold.

24/7/365

EMERGENCY RESPONSE

123.456.7890 ServiceMaster DBA

Matt Paxton Radio Ads HOARDERS TV star Matt Paxton recorded a variety of radio spots that you can use to promote your services. The spots focus on a variety of topics including the ServiceMaster brand, disaster restoration, business services and residential cleaning. Find them in Marketing Assets > TV and Radio > Radio.

AUGUST Home | July | August | September Planning & Social Media Tips | Marketing Material | More Marketing Material | Digital Media | Promo Items

DIGITAL MEDIA For August 2014

Open Labor Day Weekend Email For any major holiday, including Labor Day, there are emails in MarketingConnection that you can send to your customers assuring them that you are open 24 hours a day, 7 days a week, 365 days a year. Find them in Email Marketing on MarketingConnection, search Labor Day.

DISASTER RESTORATION AUGUST NEWSLETTER This month’s newsletter features articles on odor mitigation, sewage back-up and the IICRC. Find it in Email Marketing on MarketingConnection, search Restore August 2014 Newsletter. The newsletter article archive is found in Marketing Assets > Disaster Restoration > ServiceMaster Restore > Email Marketing Content. You can copy and paste articles from a Word document into the newsletter template and customize the content to make it your own.

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AUGUST Home | July | August | September Planning & Social Media Tips | Marketing Material | More Marketing Material | Digital Media | Promo Items

PROMO ITEMS

To place your order for these and other customized promo items, contact Signet directly:

901.387.2465 or 901.888.0449

For August 2014

Waterproof Pouch With Neck Cord

Promo Item

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Deluxe Sewing Kit

Cost Breakdown

iPhone Sport Shield

25 Pieces @ 11.95

Waterproof Pouch With Neck Cord

100 Pieces @ 3.05

Deluxe Sewing Kit

100 Pieces @ 3.05

Black Golf Towel

48 Pieces @ $3.96

50 Pieces @ 10.49

Black Golf Towel

Set Up Charge

Production Time

100 Pieces @ 9.95

250 Pieces @ $9.49

$75.00

12-15 Business Days

250 Pieces @ $2.63

500 Pieces @ $2.29

1000 Pieces @ $1.99

$40.00

5-7 Business Days

250 Pieces @ $2.63

500 Pieces @ $2.29

1000 Pieces @ $1.99

$45.00

5-7 Business Days

144 Pieces @ $3.31

300 Pieces @ $2.90

$55.00

Ships within 24 Hours

72 Pieces @ $3.80

Pricing includes personalization.

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iPhone Sport Shield

click here to view online store

SEPTEMBER Home | July | August | September Planning & Social Media Tips | Marketing Material | Digital Media | Promo Items

MARK YOUR CALENDAR National Preparedness Month September is National Preparedness Month, sponsored by the Federal Emergency Management Agency. Use the occasion to help educate commercial and residential customers about the importance of being prepared for an emergency before it happens.

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SEPTEMBER Home | July | August | September Planning & Social Media Tips | Marketing Material | Digital Media | Promo Items

PLANNING & SOCIAL MEDIA TIPS For September 2014

MarketingConnection WebEx Schedule September 5

MarketingConnection: Newsletter

September 12

MarketingConnection: New User

September 18

MarketingConnection: Email Marketing Drip Campaigns

September 19

MarketingConnection: Importing Contacts Tips and Tricks

September 26

MarketingConnection: Contact Manager Reports

FACEBOOK: CONTENT TIP Studies show that posts 250 characters or less receive 60% greater engagement than lengthier posts. Takeaway: post copy should be easily digestible—be concise in your messaging, but careful not to compromise message intent. Example: Are you prepared for a hurricane? Download our emergency supply checklist to make sure you have everything you need close at hand in case disaster strikes: http://xxxx.com.

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SEPTEMBER Home | July | August | September Planning & Social Media Tips | Marketing Material | Digital Media | Promo Items

MARKETING MATERIAL For September 2014

PREGUNTAS MÁS FRECUENTES SECADO ESTRUCTURAL ¿Cuánto tiempo tardará el proceso de secado de mi propiedad? El tiempo de secado es determinado a través de una combinación de factores, incluyendo la ubicación,

Escanee para ver nuestro video acerca de restauración de daños ocasionados por el agua.

la duración y la fuente de agua, los tipos de materiales de construcción, las condiciones del clima y cuán rápido comienzan los servicios de emergencia. A través de un monitoreo y una evaluación constante del proceso de secado, podemos determinar cuando el secado estará completo. Su alfombra podrá sentirse seca al tacto pero la almohadilla y los subsuelos aún pueden estar mojados por debajo. Si bien no hay reglas para determinar cuánto tiempo tomará en secarse su propiedad, podemos decirle que tomará entre tres a cinco días o más, dependiendo de las condiciones. ¿Cómo sé cuándo mi propiedad está completamente seca? Una prueba apropiada con nuestro equipo especializado es la manera correcta para determinar si los

SERVICIO DE EMERGENCIA ANTE INCIDENTES OCASIONADOS POR EL AGUA

objetos están completamente secos. El tacto por sí solo puede ser un falso indicador. ¿Subir la calefacción será de ayuda para secar las cosas? No necesariamente. Ajustaremos la temperatura a su óptima configuración de acuerdo a las condiciones apropiadas para su secado. Por favor no cambie la configuración o apague el sistema de HVAC (calefacción, ventilación y aire acondicionado); esto puede prolongar el proceso de secado.

Gracias por elegir ServiceMaster Restore® para brindarle servicios de emergencia ante daños ocasionados por el

Mis pisos de madera están mojados y se están doblando. ¿Necesitarán ser reemplazados?

agua. Entendemos que experimentar daños ocasionados

El piso de madera debe ser evaluado durante el proceso de secado. Empleamos sistemas de secado

por el agua puede ser difícil pero tenga por seguro que ha

especializados y deshumedecedores que nos permitan crear

elegido a las personas adecuadas para hacer el trabajo.

un ambiente donde los pisos de madera puedan secarse

Probablemente esta sea su primera pérdida ocasionada

más eficientemente y recuperar su forma original. Debido a

por el agua. Sin embargo, para ServiceMaster Restore,

la densidad del piso de maciza y los acabados de uretano,

este es un proceso que hemos realizado miles de veces.

el secado puede tomar hasta tres semanas o más. Si usted

Nuestros años de experiencia nos convierten en la mejor

presentó un reclamo, su ajustador de seguros trabajará con

elección para los servicios de emergencia al restaurar

usted para tomar una decisión final sobre si el piso necesitará

casas y oficinas a su estado normal, y al brindar asistencia

ser reacabado o reemplazado.

a familias y personas justamente como usted. La siguiente información es una lista de verificación de las cosas que se necesitan hacer para restaurar y proteger su propiedad, y una breve descripción del porqué necesitan ser realizadas.

A pesar de que todos los ítems serán aplicables, esta información lo ayudará a entender los procedimientos para restaurar su hogar o negocio. Nuestro especialista en mitigación de daños ocasionados por el agua le explicará todo lo contenido en esta lista de verificación. No dude en

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hacer cualquier pregunta o consultar las Preguntas Más Frecuentes en la última sección de este folleto.

Spanish Water Recovery Guide AND Spanish FIRE Recovery Guide

We’re pleased to announce Spanish versions of the Water Recovery Guide and Fire Recovery Guide to help you target Hispanic customers. Order these through BFC.

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PREGUNTAS MÁS FRECUENTES

Use el escáner para ver nuestro video sobre restauración de daños ocasionados por el fuego.

SERVICIOS DE EMERGENCIA ANTE INCIDENTES DE FUEGO Y HUMO Gracias por elegir ServiceMaster Restore® para brindarle servicios de emergencia ante daños ocasionados por el fuego y el humo. Entendemos que experimentar algo así es difícil. Puede estar seguro(a) de que ServiceMaster Restore es la compañía adecuada,y tiene los técnicos calificados para restaurar su propiedad.

Probablemente esta sea su primera pérdida ocasionada por el fuego. Sin embargo, en ServiceMaster Restore, hemos ayudado

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a las personas a enfrentar este proceso innumerables veces. El

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tener años de experiencia nos han llevado a utilizar métodos científicos avanzados, técnicas y productos para restaurar edificios y propiedades personales.

Le sugerimos que no intente realizar ningún método de limpieza por su cuenta sin consultar a su técnico de restauración de ServiceMaster Restore. Esto podría empeorar los daños. Tocar superficies cubiertas de hollín pueden fijar permanentemente el hollín. Por favor considere que hay reacciones químicas complejas y daños ocultos que son mejor restaurados con productos específicos, equipos y métodos expertos. Lo que hacemos es restaurar su propiedad al estado en el que estaba antes de su pérdida, así como ayudar a familias y personas como usted.

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SEPTEMBER Home | July | August | September Planning & Social Media Tips | Marketing Material | Digital Media | Promo Items

DIGITAL MEDIA For September 2014

no job too big or too small - English and Spanish These emails target residential customers with the promise that no job is too big or too small. Find both the English and Spanish versions in Email Templates in MarketingConnection by searching No Job.

DISASTER RESTORATION SEPTEMBER NEWSLETTER This month’s newsletter features articles on National Preparedness Month, risk and continuity planning and business disaster preparedness. Find it in Email Marketing on MarketingConnection, search Restore September 2014 Newsletter.

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The newsletter article archive is found in Marketing Assets > Disaster Restoration > ServiceMaster Restore > Email Marketing Content. You can copy and paste articles from a Word document into the newsletter template and customize the content to make it your own.

SEPTEMBER Home | July | August | September Planning & Social Media Tips | Marketing Material | Digital Media | Promo Items

PROMO ITEMS

To place your order for these and other customized promo items, contact Signet directly:

901.387.2465 or 901.888.0449

For September 2014

Promo Item

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Mouse Pad

Fire Safety Coloring Book

Stainless Mug with Lid

Cost Breakdown

Set Up Charge

Production Time

Square Pencil Sharpener

500+ Pieces @ $0.60

$45.00

5-7 Business Days

Mouse Pad

75 Pieces @ $2.30

250 Pieces @ $2.10

500 Pieces @ $2.00

1000+ @ $1.90

$62.50

5-7 Business Days

Fire Safety Coloring Book

300 Pieces @ $0.65

500 Pieces @ $0.60

1000 Pieces @ $0.54

2500 Pieces @ $0.48

$55.00

7-10 Business Days

14 oz Persona Vacuum Tumbler

300 Pieces @ $12.99

500 Pieces @ $12.59

1000 Pieces @ $12.19

2500 Pieces @ $11.39

$50.00

7-10 Business Days

Pricing includes personalization.

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Square Pencil Sharpeners

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