December, 2015 MTM-01 : MANAGEMENT FUNCTIONS AND BEHAVIOUR IN TOURISM Time : 3 hours Maximum Marks : 100 Note : (i) Attempt any five questions in about 600 words. (ii) All questions carry equal marks. 1.
Define MIS. Explain the significance of planning and controlling as a part of management processes. 5+15=20
2.
Explain the techniques used in different steps of decision making process.
3.
What do you understand by Organisational Culture ? Enumerate and explain the factors that determine the organisational culture. 6+14=20
4.
Discuss the antecedents and process of organisational change. 10+10=20
5.
Write short notes on : (a) Mission of an organisation (b) Types of conflict (c) Formal Organisation (d) Johari's window
MTM-01
1
20
4x5=20
P.T.O.
6.
What do you understand by Communication process ? What are the barriers to effective communication ? Elaborate with relevant 10+10=20 examples from tourism industry.
7.
Discuss the pre-requisites for effective delegation. Also discuss some common warming signals for 10+10=20 inter-department conflict.
8.
What are the different leadership styles ? What 15+5=20 makes one an effective leader ?
9.
Discuss the role of formal and informal groups in an organisation.
10.
Write short notes on any two : Resistance to change (a) (b) Managerial Skills MBO process (c)
and controlling as a part of management processes. 5+15=20. 2. Explain the techniques used in different steps of. 20 decision making process. 3. What do you ...
interview. 10 . What is cognitive testing ? Discuss the utility of data from tests of cognitive functions. 2 +8. 4. Describe the nature, administration and scoring.
system. (d) Describe the role of NAAC as a quality control mechanism for higher education and evaluate its performance. (e) Discuss some new developments in ...
600 words : Why is interactivity essential in teaching-learning process ? Discuss the role of technology in facilitating interactivity in teaching-learning process.
Arts and Audiences in the 21st Century ,best ebook app Arts Management: Uniting ... in the 21st Century ,mobi reader for android Arts Management: Uniting Arts and ..... exercises that will develop their ability to adapt to a changing industry.
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