F Sf -ei

/

. a_,

/^1 vl 1

ll

ERNMENT OF INDIA X4INISTRY CIFRA'ILWAYS (RATLWAYBOARD)

I

"?rY\>\,{

,.'

'-$

1

NewDelhi,dated., 28" LL.Z 0 ! +

No.2014iTG-iV/ 16/SAN/30/Comm, ?-

The GeneralManagers, AlIZonalRailwaYs (ConalmncrAl CIRcuu,n No.Sl or 2014) Sub: Outsourcingof cleanlinessat 50 major stations-BudgetAnnounsement2014-15 whilepleasefipd::enolosed a copyof generalguidelinesto be followedby ZonaTRailways i"vliiig i.na"rr for engagingpiof.stiona/reputed agenciesfor the purposeof outsourcingof cleanlinessat 50 major stationsoverIndianRailways. 2.

is enclosed. The list of 50 stationsfor outsourcingof cleanliness

'Wherever the new integratedcleanlinesscontractcannotbe awardeddue @n erpiry of validity of existing contract or any other reason, General Managers mal nollgrale other alternativestation(s)for this purposewith informationto Railway Board' : .::,:,,:..:, In casedepartmentalstaffarerenderedsurplus,the applicabilityof e&tantrulesrelatingto 3. matchingsurrenderfor-c,reationof essentialcategorypostsor re-deplopent of staff elsewhere shouldbe elsure-ff cotrAtionSof ctjntractprescribing A'set of sampleguicielinesregardingdlgmed$ 4. of each hasedon the requirements These enclosed. may m&d4{11ed servicelevel evaluationis also stationand coulclbe consideredfor inclusionasa part,bfth$icontract, i:::iiiiiiilir"

rW..Directorateof this Minislry' ,,,WE

This issueswiththe concuffenceof;theF

Kindly acknowledgereceiPt,-.

'

(Dr. S.K.Ahinvar)" Director,Traffrc Commercial(G) RailwavBoard' Copyto:

AJlZonalRailways. 1) TheChiefGoffivnclal Managers, 2\ FA & CAO,All IndianRaiiwaYs' '

{

.

i

+

, ."""ii,:...,.,...,,,,,,,,,

E)r-:p-f

./ nAbW \,(-uu-Y Itygfqfu,. For FinancialCommis$oner,

RailwayBoard.

N%

-.

pated:1tr.02.2015

Copyforwarded to the Generul Secretaries of Zonal Unions of NFIRfor furnishing COMMENTS wihinl|dayspositivety. C/: II/91 C/: Media CenbdNFIR

R+ 4'p v'l ..t | | .-z I (Dr.M.Raghavaiah)

el

&

1. O

GeneralGuidelines:-

The cleonliness controct shoufdbe cn inregraredcontroct coveringthe entire stotionwhichshoflincludefhewholegeogrophicol oreoof thestotion coveringtracks,plotforms,qll parfs of the building,concourse, opprooch rood,porkingarea'In coseof qn enroutestotion the areabelweenthe fwo homesignofsand in cqse of o terminolstotion, from the enr\i to the circufotingareasof the stotionto the homesignof.ZonalRoilwoys moyofso includethe cooching depotsif they ore locotedwithin the geogrophicol orea of the stotion.

1.2 The scope of rhecleonliness controctsshollincludeotl oreasandospectsof cfeqnliness, i,e., cleoningof the enfire stofion oreo incfudingtrqcks, roglrubbish picking, disinfection, pest ond rodent control, gorboge collection of wcste,disposol , segregstion etc.

1 . 3 The cleqningcontrcctshould be givento onesingleagencyandthereshoufd be no mixed system of monogement. Deportmentofstaff should be redeployedto neorby stotions which ore monogeddepartmentollyending the mixedsystampravoilingIhere too. L . 4 Wherecleqnf inessis donethroughdeportmentcl stqff , deploymenr of stoff shouldbe rotionalizedshift-wise andoreo-wiseto ensurefhaf eochoreois ottendedto regulorly of oll timesthroughout the doy.

1 . 5 Tha surfaceof the pfotform,concourse oreoincluding the cfodding of fhe wqlls shouldbe raviewedand broken Kota/Shohobod stonesor gronites shouldfu. replacedto mokethe surf aceanenobleto easycleaning.

1 . 6 The Medicql Officers/Comrnercial Officers who ere in chargeof the stqtion cleanline.ss ond Chief Heolth fnspectors(CHIs) shouldvisit wall-

s0/ccTv

cJ ,:1

a.! ry

mointoinedpublic ploces like Airports, Five-stor Hotels ond Corporate Hospitolsto observeond leornfromtheir upkeepproctices Reguforsupervision of the controctorsof AC woitinghofls on Pfofforms. VehiclePorkinglots, loodingond unloading of parcelsand coteringunits in the stotionshouldbe undertoken, 1 . 8The Divisionshallprescribethe detoilsof the uniformond Ihe protective gearwhichwifl be haveto be provided to the stoff by the confroctorfrom the first doyof stortingof tha controct.

1.9 Attention to Infrqstructure: Alongwith improvedcleoning, infrqsfnucture of the stotionshouldbe ottendedto enhsncelhecleanlookof the stotion. An indicotivelist of works/items whichmoybe undertoken is givenbelow: t.9.1 Brightening of plotformsondstotionbuilding point. with emulsion L.g.2 Mointenonce of gordensto provide greenery on both sidesof street occess. 1.9.3 Regulormqintanonce of droinogesysfemsto ensunefree flowpf the sewage/ sullagegenerafedon plotfornlsondstotion buildingquickly. 1.9.4 fmmediate removof of debris generatedduring execution of engineering worksin the sfotion. 1.9.5 fmproved illuminotionin the concourse,circulotingoreo ond plotforms. ? . 4 Scopeof Work:- Depending uponthe requiremant the divisionmoyexpand the scopaof the work to ensurecleonsfqtion ereo,of all times.However, the scope of the integroted cleonliness controct should includethe followingifems:

50/cct'v

4t

fi

?.1 A goolthot no scropof paperor dirt porticleshouldbe foundonywhere in the concourseerea, plotforms,woifing rooms or the tnocks belween plotformsshouldbe odopted.Specificsets of workersand supervisors shall be eormorkedfor specific tosks/areosto ensurethot this is ochieved. 2.2 Frequentcleoningof concrete opronsof the trocks wifh high pressura woterjets for immediote disposol of the direct dischorge of humon woste from the coachescnd other muckleft behindby departingtroins.This shouldbe foflowedby immediotecleaning of the droin to mointainfree flow of woter. 2 . 3 The requirementof different types ond numberof cleaning in mochines the cleoningcontroct, such os, bottery-operotedRide-OnScrubberDniers, Ride-OnSweepers,Single-DiscScrubbers(to clesn woter pedestols),Vocuum Cleonersto cleqn out woste-wqtar nea?woter pedestols and wolk-behind bfowers(to sweeping with bock-pack mochines (FOBs),escolotors removedirt ond dust on Foot-over-bridges ond lifts), etc.,shouldbe ossessed by the Division ondlisfedin the scopeof uiork.

2.4 Specifiedfrequencyof cleoningof concreteapronsof the trocks with high pressurewofer lets for immediote of the direct dischorge disposol of humonwostefrom the cooches andothar muckleft behindby deporting trains. This shouldbe followedby immedioteclaoningof the droin to mointoin free f lowof wqter, 2.5 Picking upof rogscndrubbishf romthe trock ondplotformscs soonosthe troin departsor os soonos it is noticed.

eormorked 2,6 Thorough lifts with exclusively cleoning of FOBs,escolotors, stqff workingwith oppropriotegadgets/opplionces. s0/ccTV

zl

^tt al

w

t

2.7 Speciol attention to roqds ond trocks opproachingIhe sfotion ond specific gangIo keepthemcleon. deploying be usedto removestoinsfrom oll smoothsurfoces 2.8 Steom-cleanersshould urinolsatc. High Pressurejetshouldbe suchos wolls,f loors,wosh-bosins, of woitinghclls,reliringrooms,foilets etc. usedfor the cleoning productsto kill bododourin urinqlsondin the conffele 2.9 Useof bio-enzyme opronson the trocks. 2.1OPestond rodent control shouldbe an integ'rolporf of the Integroted Controct.Eff eclive rodentcontrolof the enlire stofionoreo Cleanliness boits ond oreos comprisingbromodiofone includingboochmointenonce closingof burrowsat regulorintervals. in pitmoinfena'nce during primary/secondory of coqchsweepings Z.l,LCollecfion of platformsin bcas and disposolin lines or turn-roundmaintenance . nominqted depofs)cre Q port of the bins, wherethe pit lines(cooching nessConfroct, Intagroted Cleonli 2.7?Minorplumbingrequiredinytheentirestotionoreo Io keePthe tracki ond sfotioncleononddry. to the of rogsond gorbagefrom vorioussourcesond disposal 2,l3Collection garbage bins qt nominqted garbagecollection centres locoted in Corporotion f romwherethe gorbagzis to with the Municipal consultotion ona doilybosis' vehicles be pickeduPby ttunicipalCorporotion with the Z,t4iqrbogecollectioncentresshouldbe identifiad in consultotion locof bodies ond should be preferobly locoted outside the stofion premises.

so/ccrv

a

#,

\

2.151)seof leontime, whenno trains come to the stotion, for thorough of plotformsondwoitingholls. woshing/cleoning 2.l6Cleoning in tha stotion,displayboords,signage, of oll efectricolopplionces etc. in the stotionpremises, 3.0 Method of Selection: shouldbe throughon opentenderundero two 3.1 The selection of the agency pocketbid system(technicol bids). andf incnciol 4.0 EligibilityCriteria 4.t

Technical:

4 . r . 1 The biddershouldhovecompleted otfeastonework of similsrnafure of B0% of AnnualTenderedVolueor two works of 50% of Annuol TenderedVolueor three worksof 4O%of AnnuolTenderedVoluein biddershollsubmitfhe lost three financiolyeors. For fhis purpose, statement of qll poymentsreceivedogoinst oll Ihe successfully nome completadworks of similonnoture indicatingthe orgonizotion qnd oddress. The bidder shollolso submito cerfificoteof fioving The stotemenfondthe certificote completedthe worksotisfoctonily. Monoger in coseof privoteinstitutionmustbe signedby tha Generol qnd qbove ronking Qfficer of thqt orgcnizotionond in cose of it can be signedby the Qfficer-in-Charge Governmenlorganizotion, of wonk (not below the nonk of o Gqzetled Offrcer) related to cleonliness. Note: Simijor Noture of work meons Mechanizedcleoningond 'housekeeping of internol cfeoning workwhichshollincludemechqnized oreoswith the buildings, serviceoreaas wellos externolsurrounding ondtrqinedmonpower. helpof specific mqchines

s0lccTv

*J

,e 4l

4)

4.r.2. He shouldhovevolid registrotionwith ESI, EPFand CentrolExcise for ServiceTox. underlobourlow. 4.1.3. He shouldhoveregistrotion of AccountNumberissuedby Deportment 4.1,4 He shouldhovePerrnsnent fncomeTox, 4.1,.5 He must submit proof thot he will providesuff icient numberof Supervisors(round the clock) olong with troined and educofed mqnpower for the work. He shouldolsoindicatetha trainingfacility the troiningto whichheis hovingor the tie-upos regordsto imponting in shouldpreferablyhovatha Diplomo the monpowen.The Supervisor PublicHeolthMancaement. o Projectfn-charge(whoshould 4 . 1 . 6 The Compony must ogreeto nominote ondqt leost5 yeors possess o Diplomoin PublicHeolthMonogement experiencein monoging o facility) qt the stotion in odditionto the Supervisons. 4.2 Finsnciol 4.2.1

qnnuol The rninimuni turnoverof the biddershotlnot be lessthon80% of the AnnuolTenderedVolueduringeochof the lost three f inonciqJ yeors.

4,3 Periodof controct Thaperiodof controctshollbe threeYeors. " Ofher Guidelines: 5.0 ZonalRoilwaysmoy olso includethe followingspeciolconditionsin the contrqcts: cleonliness

so/cct'v

6l *

thot he hasproper 5 . 1Thqt the biddershouldprovidesotisfoctoryevidence to .ensurethot there is odequofecontrolat oll suparvisoryorgonization stogesof executionof controct,

5 . 2Thqt the bidder rnustsubrtritthe list of the chemicolswith the narneof whichhe will usef or diff erentpurposefor carryingout the the compony qneto be used.Thechemicqls work. Onlystondordondreputedchemicols noture. usedshouldbe of non-hozordous ond their 5 . 3 The bidder must provide Ihe list of oll the organizations addresseswhere Ihe bidder hos workedor is working in mechanised ond the Rcilwoywill reserve the right to clecningqnd housekeeping contoctthasaorgonizotions for tokingfeedbockf romtheseorgonizotions the bid documenfs. for evoluoting ered to modify ond odd to the obove 6 . 0 GeneralMonogensmoy be empow guidelines if it is considered necessory.

7.4 The divisionssholl processthe tendersthroughnominotedhouse-keeping levelonlyby ot the Divisional off icers.All the tendersshouldbe f inolised modifyingthS e O P i,f r e q u i r e d .

8 . 0 A{onitoring: cs port of the fntegroted underinstollotion 8 . 1 CCTVs clreodyinstolled/those octivities. cleonliness SecuritySchemeshouldbe ulilizedf or monitoring 8 , ? An IP bosed monitoringsystem should be installed so thof the octivity DRM/ADRM/BnonchOff icers areobleto moniforthe cleanliness f rorntheir office or onyother remolelocotion.

(CHI)ondhisteam by ChiefHeolthfnspector the clocksupervision 8.3 Round Inspectors(CIs) ond Stotion of HeqlfhInspectors(HIs), Commerciol Mcnager. 50/ccrv

cl AV 4!l

ry

Detoifsof the contractoword,the vqlueof the controct,the qreosond of each ot prominentlocotions shouldbe disployed scheduleof cleoninq stofion. Cleanliness shouldbe modeoboutIndianRoilwoys' 9.0 Frequentonnouncements RulesZQLZwhereinony personfound liltering/engagingin hinderingthe of the stotion premisesare liobleto poy o penoltyof upto cfeonfiness

r500. 10.0 The entry gotesshouldbe monnedby ticket checkingstoff ondsecurity properticket/outhority personnel to ensurethot onlypersonspossessing entriesto the sfation are enteningthe sfqtion areoond oll unouthorrzed shouldbe blockedso thot thare is no entry of miscreonts/unouthorized intothe stqtionticketeda?ee. pensons thot of suburbonstotionsond of terminol 11.0 The Committeerecommends in stotionsqll stsllsshouldbe removedfrom the plotforrnsondre-located . oreo. the concourse case of unsotisfoctory performonceby Ihe controctcfr,upon o new to engoge ferminotionof fhe contrsct,DRMsshouldbe empowered qgencyon c,guotq\iqn bqsis {qr not K\orethqn tour rnonthsto ensuretha.t octivitiesof the stotiondo not suffer in the interimpariod. the clesninq

1,2.0fn

.'-

a.-

/

o( 13.0Tn caseof non-performonce f

e

a rcgkr€6f oblfitfion< thucont'rdet'ttol

for InteeraJedCleanlipessContract List qf Maior Stations,Selected Namesofthe StationsSelected

ZR

SNo

2.

1. 1. J

3. 4.

6. 1

8,

CR ER ECR ECoR

Nasik Road(Al) Howrah(A1) Pahra(Al)

NR

Vishakapatnam (At) NewDelhi(Al)

NCR NER NFR

Allahabad(A1) Gorakhour(Al) Rangiya(A)

Jaiou(Al) Chemai Cental (A1) lt scR Secunderabad (A1) 'l) SER Kharaeoru(A1) 1 3 , SECR Raipur(Al) t4. SWR Hosoet(A) Munrbai Central t 5 . WR Main (A1) 16.. WCR Bhooal (Al)

9.

NWR

10, SR

4.

J.

Solaour(Al) Sealdah(Al) Mushalsarai(A1) (Al) Bhubaneswar

JaleaoniA) Bhasalnur(A1) Gava(Al) Pwi (A1)

Delhi(Al)

Varanasi(A1)

Kanour(A1) LuoknowJn (A1)

Jhansi(A1)

New Bongaigaon

Kishanganj(A)

f.

Lucknow

Ludhiana

rAl)

rAt)

Kathsodam (A)

rA) Jodhonr(A1) Egmore(Al)

Aimer(Al) Trivandrum Central(Al)

Vjjayawada(Al)

Tirupati(Al)

(Al) Tatanaear Bilaspur(Ai) (A) Vasco-Da-Gama BandraTerminus (A1) Jabalpur(Al)

Ranchi(A)

Dure(A) Belsaum(A) Vadodara(Al) Kota(Al)

Three(3) itations eachselectedon 15 zonal.railways45 stations 5 stationsselectedon NR Total 50 stations Whereverdue to non expiry of validity of existing conffactsthe new integratedcleanliness contractcannotbe awarded,Zonal Railways may nominateother alternativestation(s)for this purposewith information to the Railway Board.

6 4 j

Somple Speciql Conditionsof -Contract Prescribing.gervice Level Evoluotion; criterio,for qssessing (illustrative) controctor'sPerformance The officers in chorgeof Keeping wouldcorry out periodicolsurprise inspections to assessthe performonce of controctor'swork.Onthe bosis of their evqluotiono suitoblepenoftymoy be imposed.The penolties imposed wouldbe deducted from the monthlybillsondwoufdbe in oddition to the deductionof the omountfor octivities not execufedby Ihe controctor. A.

Floor: Concourse, plotfornls,woitingholls,etc. 5No

1.

Porometer Shine Level (for tiled surfoce)

t

Ronge >74

70-60 60-50 50-40 <40

[ ,

I!

2.

Dust Level

No dust

75%dust 60%dust

i

50% < 5A%

3.

FootMqrks

4.

Pqn& 6utko Stoins

Remork Excellent To be meosured a V.Good with reterence glos 6ood Averaqe meter of 10 locotions Poor Excellent To be meqsured Grade

V.6ood Goad Averaqe Poor

with a ref erence white blofting poperrubbedon f loor mefer ot 10 locations

No morks/sqmExcellent To be inspected 2-3 of 10 minimum V.6ood locotions marks/sgm 4-6 Goad morks/sqm 7-9 Averoge monks/sgm >10 Poor morks/sqm No stoins Excellent To be inspecfed Anystoins Poor of 10 minimum focations

61 I

J

A

5.

B.

Bird Droppings

No droppings Excellent To be inspected ot 10 minimum AnydroppingsPoor locotions

Stoirs; FOBs, Stoirs to Retiring Rooms,efc. 5No

1.

2.

3.

Porometer ShineLevel

Ronge

Grade Remork >74 Excellent To be 70-60 V.6ood meosuredwith (Tifed floors) 60-50 o Good reference 50-40 Averoqe glos nefer of {40 10 locqtions Poor Dust Level No dusf Excellent To be 75%dust V.Good meosuredwith 60%dust o Good reference 50% Averaqe white blotting < 50% paper rubbed Poor on ffoor meler at 10locotions FootMqrks Nomorks/sqrnE xcelf ent To be ?-3 inspectad V.6ood of 10 marks/sqm minimum 4-6 locotions Good mcrks/sqm 7-9 Average marks/sqm >10 Poor

morks/sqm 4.

Pon& 6u{ko Stoins

5.

Bird Droppings

No stoins

Excellent To be ,Anystoins Poor inspected ot 10 minimum locations No droppings Excellent To be qt 10 inspected minimum locqtions

{'l 6),t .tl

4

C,

Wglls& Claddings

,i

SNo

1.

Porameter Shine Level (for wolls with clodding)

Ronge >70

70-60 60-50 50-40 <40

?.

DustLevel

No dust 75%dusf 60"/"dust 50% < 50%

3.

FootMarks

Remork Excellent To be V.6ood meosured with Grade

Good Averaqe

q reference glos meter ot 10 locotions

Poor Excellent To be V.Good mecsuredwith q reference Good Averaqe white blotting poper rubbed Poor on floor meter of 10locotions

No morks /sqm Excellent T o .be 2-3 inspected V.6ood ot 10 morks/sqm minirnum 4-6 focotions Good rnqrks/sgm

7-9 Average mqrks/sqm >10 Poor mqnks/sqm

4.

Pon& 6utko Stoins

5.

Bird Droppings

No stoins Anystoins

Excellent To be inspected Poor of 10 minimum Iocations No droppings Excellent To be inspected ot 10 minimurn focqtions

6l

&

a

Steel Works 5No

1.

2.

3.

4.

5.

Porometer ShineLevel

Remork Grsde be Hiqh6loss Excellent To inspected ot 10 Medium 6loss Good minimum Poor Low6foss locotions Bird be No droppings Excellent To Droppings inspectedot 10 AnydroppingsPoor minimum focotions Finger/Polm No f inger be Excellent To prints marks inspected ot 10 Anyfinger Poor minimum prints locotions Dust Level Nodust Excellent meosuredwith 75%dust V.Gaod o reference 60%dust Good 50% Averaqe white blotting poper rubbed <50% Poor on ffoor meter at 10locotions Woter No morks Excellent Hardness Somemorks V.Good meosuredwith Morks ThickdepositsPoor o reference white blotting Anystoins Poor psper rubbed on floor meter at 10locotions Ronqe

6.1

#

5No

1.

Poromater Bird Droppings

Rcnge

Grade Remork No droppings Excellent To be inspecfed AnydroppingsPoor

?.

3.

Finger/Palm No f inger prints Morks Anyfinger prints Dust Level No dust 75%dust 6A%dust

50% < 50%

F.

of 10 minimurn locotions

Excallent To be inspected ot 10 minimum Poor locations Excellenf To be meosuned V.6ood with a ref erence white blotting Good Average paperrubbedon floor meter ot Poor 10locotions

Escslotors 5No

1.

2.

3.

Porometen Bird Droppings

Ronge

Rernork No droppings Excellent To be inspected at 10 AnydroppingsPoor minimum focations Finger/Polm No f inger Excellent To be prints Marks inspected of 10 Anyfinger Poor minimum prints locotions DustLevel No dust Excellent To be 75%dust V.6ood meosuredwith 60%dust 6ood o reference 50% Average white blotting < 50% poper rubbed Poor on floor meter of 10locotions Grode

(rt *

Toilets 5 N o Porameter

Ronge

Grqde

Remark Clean mirror Excellent All mirrorsfo with no waler be inspected mqrks Clean mirron Good with sorne watermorks Clean mimon Poor with f hick deposits Woshbosins Sparkling Excellent All woshbosins cleqn to be inspected

1 1 . lMirrors

?.

Cleanwifhfew Good morks Dirty Poon

3.

WCseots

4.

Floor

5.

H'

Odour

Sporkling cfeqn llV morks

Excellenf All WCsto inspected Poor 9banonddry Excellent All toilets to Cleanbut wet Good be inspected Dirty

Poor

Fragrance Srnell

Excellent All toifets to Poor be inspected

Station Trocks: simirorprocticorporarneters rnoybe evorved.

An averogegradein"every surpriseinspection woufdbe worked out on the bqsisof'the aforenentioned criteriaqndq penoltyas prescribedcouldbe irnposed for grodes f allingin Poor& Averagecategory. For the evsluotion of o grcdefoflowingpoinfswourdbe ossigned to grodqs: Grade Point

Excellent,V 6ood 10 B

6ood ()

Averaqe

5

Poor

3 I

.4/ 41

s,

This penoltyimposed wouldbe in odditionto penalties imposed. for nonworkingmochines & unsofeproeficesonddeduction for deficientman qndoctivitiesno'fperformed,qs power rnentioned in thetenderdocurnent.

dl

&