Position  Description   Position  Title:      

 

Wholefoods  Restaurant  Manager  

Unit:      

 

 

Business  

Reports  to:  

 

 

Operations  Manager  –  Retail  &  Events  

Direct  Reports:    

 

Wholefoods  Staff  and  Volunteers  

Classification  Level:  

 

Full  Time,  fixed  term  contract    

Fraction:    

 

 

1.0  (38  hours  a  week)  

Effective  Date:    

 

 

Remuneration:      

 

$55,000  per  annum,  pro  rata    

        Incumbent     Signature             APPROVED  BY  SUPERVISOR   TITLE   SIGNATURE  

Date  

 

Date    

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ORGANISATIONAL  CONTEXT   Monash  Student  Association:   Located   at   the   Clayton   Campus   of   Monash   University   the   MSA   is   made   up   of   elected   student   representatives   who   represent   all   Clayton   campus   students   on   general   issues   such   as   quality   of   education,  course  costs  and  student  welfare,  as  well  as  specific  issues  such  as  women's  affairs  and  queer   affairs.   Wholefoods  is  a  student-­‐run  vegetarian  and  vegan  restaurant.     Position  Summary:   The  Wholefoods  Restaurant  Manager  is  responsible  for  the  day  to  day  management  of  the  Wholefoods   Restaurant.  The  Wholefoods  Manager  will  attend  Wholefoods  collective  meetings  and  genuinely   attempt  to  work  with  the  collective  to  achieve  the  Wholefoods  constitutional  aims.   This  position  provides  leadership,  support  and  guidance  to  ensure  that  food  quality  standards,  inventory   levels,  food  safety  guidelines  and  customer  service  expectations  are  met.  As  well  the  manager  should   maintain  records  of  income  and  expenditures,  food,  supplies,  personnel  and  equipment.    

KEY  RESULTS  AREAS  AND  RESPONSIBILITIES       1. Strategic   • Provide  advice  and  feedback  to  the  Operations  Manager  –  Retail  &  Events  on  strategic  direction   for  the  Wholefoods  Restaurant.       • Provide  advice  feedback  to  the  Operations  Manager  –  Retail  &  Events  on  success  of  events  in   the  restaurant  and  ideas  for  further  income  generation.     • Attend  meetings  and  work  with  the  Wholefoods  Collective     • Develop  budgets  for  the  restaurant.   • Keeping  abreast  of  trends  and  developments  in  the  industry  such  as  menus,  trends  in  consumer   tastes  and  management  issues.   • Identify  key  stakeholders/  industry  professionals  and  maintain  effective  relationships  to  ensure   best  outcomes  for  the  restaurant.     • Facilitating  the  innovation  of  ideas  for  catering/hospitality  services  of  the  restaurant.     • Planning  new  promotions  and  initiatives,  and  contributing  to  business  development.             Page  2  of  5    

 

 

 

 

2. Operational   • Supervises,  coordinates  and  evaluates  work  of  all  wholefoods  restaurant  employees  and   volunteers  in  preparing  and  serving  food,  and  cleaning  facilities  and  utensils.   • Works  on  collaboration  with  the  Volunteer  Coordinator  to  organise  volunteers.   • Conducts  planning  and  budgeting.   • Manages  a  cost-­‐effective  program.   • Forecasts  and  plans  the  purchase  of  food,  supplies  and  equipment.   • Oversees  and/or  participates  in  menu  planning.   • Responds  to  customer  preferences  and  trends  to  plan  menus  that  encourage  participation.   • Maintains  required  records  including  food  production,  inventory,  income/expense,  meal  counts   and  personnel  records.   • Ensures  that  established  sanitation  and  safety  standards  are  maintained.   • Oversees  and  participates  in  the  preparation  and  serving  of  food.   • Provide  reports  to  the  Operations  Manager  –  Retail  &  Events  on  the  monthly  status  of  financials   including  analysis  of  the  key  financial  performance  indicators  for  areas  of  responsibility.     3. Policy,  Procedures,  Quality  and  Systems   • Develop  appropriate  policies/  procedures  and  ensure  staff  adhere  to  them  to  avoid  risk  of  MSA   operating  outside  applicable  legislative  requirements.   • Negotiate  best  rates  for  products  to  minimise  costs.   • Ensure  equipment  is  tested  and  maintained  to  meet  legislative  requirements.   • Contribute  to  policy  or  procedural  initiatives.   • Contribute  to  the  continual  development  of  policies  and  procedures  across      MSA.   • Monitor  external  providers  to  ensure  quality  products  and  services.   • Develop,  implement  and  maintain  an  effective  stock  control  and  management  system.   • Monitor  quality  of  the  product  and  service  provided.   • Ensure  Health  and  Safety  regulations  are  strictly  adhered  to.       4. Leadership  and  Management   • Manage  the  recruitment,  induction  and  training  of  staff  for  the  restaurant   • Work  in  collaboration  with  the  Volunteer  coordinator  to  recruit  volunteers  for  the  restaurant.   • Provide  induction  and  training  of  volunteers  for  the  restaurant.   • Manage  an  effective  and  efficient  rostering  system.   • Ensure  OH&S  compliance.     • Provide  continual  feedback  on  staff  performance.     • Assess  training  needs  in  accordance  with  business  demands.     • Assist  in  the  implementation  of  training  programs.     • Provide  appropriate  induction  of  restaurant  staff  and  volunteers.   • Ensure  statutory  requirements  and  MSA  policy,  are  being  adhered  to  by  staff  working  within   area  of  responsibility.   Page  3  of  5    

 

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Provide  leadership  to  and  supervision  of  the  development  of    staff  according  to  both  personal   development  and  organisational  requirements   Provide  business  guidance  to  the  Wholefoods  Collective  (The  Directional  Advisery  Committee  of   Wholefoods)  

  5. People  Management  Requirements     • Provide  leadership,  direction  and  communication  of  Monash  Student  Association  strategic  goals   and  objectives   • Facilitate  regular  performance  and  development  discussions  with  direct  reports  ensuring   appropriate  skills,  training,  professional  development  and  support  is  provided  in  all  areas,   including  OH&S     • Treat  all  employees  and  customers  with  honesty,  fairness  and  respect     • Acts  in  a  manner  that  is  aligned  with  Monash  Student  Association’s  culture,  values  and  strategic   vision  at  all  times.       6. OH&S  Requirements     • Actively  promote  OH&S  compliance  within  areas  of  responsibility     • Conduct  your  own  duties  in  a  safe  manner  at  all  times,  resulting  in  no  injuries  to  yourself  or   others   • Compliance  with  all  relevant  site  OH&S  requirements     • Initiating  OH&S  activity  such  as  risk  assessments,  inspections  and  ensuring  reporting  of  all  OH&S   risks  to  senior  managers     • Ensuring  employees  under  your  supervision  comply  with  OH&S  training  and  instruction   requirements     • Ensuring  all  hazards  and  incidents  are  immediately  reported  and  corrective  actions  implemented   • Correct  use  of  Personal  Protective  Equipment  and  equipment  when  required.       KEY  RESULTS  AREAS   • • • • • • •  

Quality  food  and  beverage  services.     Financial  sustainability  of  the  Wholefoods  Restaurant.     Provide  the  Operations  Manager  –  Retails  &  Events  with  advice  on  the  financial  implications  of   various  business  activities.     Deliver  recommendations  to  strategically  enhance  innovative  outcomes  and  business   opportunities  that  align  with  market  demands.     Ensure  that  effective  internal  controls  are  in  place  and  ensure  compliance  with  applicable   regulatory  laws  and  rules.     Works  well  in  a  team  environment,  both  within  the  immediate  area  of  responsibility  and  that  of   the  wider  Monash  Student  Association.       Working  with  employees  and  volunteers  to  develop  good  business  practices     Page  4  of  5  

 

 

 

 

KEY  SELECTION  CRITERIA       Essential   1. Previous  Restaurant  Management  Experience   2. Previous  Experience  working  with  a  management  committee  or  board   3. Food  Safety  Supervisor  Certificate   4. Thorough  understanding  of  OH&S  requirements     5. A  Proficient  Communicator  at  all  levels   6. Proven  ability  to  write  budgets  and  work  within  budget  parameters   7. Proven  experience  in  data  and  business  analysis   8. Adaptable  and  proficient  negotiating  skills   9. Enthusiasm  for  working  with  and  for  students  in  the  tertiary  environment  is  essential.     Desirable     1. Volunteer  management  experience   2. Menu  planning  and  implementation  experience   3. Familiarity  with  Point  of  Sale/Stock  Control  package   4. Proficient  knowledge  of  word  processing  and  spreadsheet  skills’.      

OTHER  JOB  RELATED  INFORMATION       This  position  will  require  work  outside  of  normal  working  hours,  in  particular  some  evenings.  There  is  an   expectation  that  the  position  will  be  able  to  provide  expert  advice  for  major  events.  As  an  events   manager  this  position  will  be  working  in  conjunction  with  and  as  part  of  a  team  of  staff,  student  office   bearers  and  student  volunteers  supporting  each  other  in  the  attainment  of  goals.    

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