THE PHONE BOOK: TELEPHONE SKILLS FOR BUSINESS SUCCESS STUDENT TEXT BY JUDITH E FISHER
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THE PHONE BOOK: TELEPHONE SKILLS FOR BUSINESS SUCCESS STUDENT TEXT BY JUDITH E FISHER PDF
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THE PHONE BOOK: TELEPHONE SKILLS FOR BUSINESS SUCCESS STUDENT TEXT BY JUDITH E FISHER PDF
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THE PHONE BOOK: TELEPHONE SKILLS FOR BUSINESS SUCCESS STUDENT TEXT BY JUDITH E FISHER PDF
The Phone Book takes a hands-on, interactive approach to helping students refine and practice their telephone skills. All phone skills are covered in detail, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. Examples of proper techniques are also included. ● ● ● ● ● ● ●
Sales Rank: #4935327 in Books Published on: 1995-07-13 Original language: English Number of items: 1 Dimensions: 10.70" h x .41" w x 8.40" l, Binding: Paperback 128 pages
Most helpful customer reviews 2 of 2 people found the following review helpful. Telephone skills for those who have none By L SLACK To be honest, I'm not sure who their target audience is. The book seems to be written for people who have very little, if any phone service experience, but at the same time seems to be directed at professionals. They went to the trouble of explaining what a collect call is, but their examples include setting up major meetings and handling complicated situations. At one point it sounds like they are explaining to a top level executive that it's common for calls to be transferred, and don't be afraid to do so. I've been doing reception work for a long time and was recently promoted to Executive Assistant because of my excellent phone and office skills. Not to brag, just to illustrate that I know something about customer service on the phone. Some of the examples seem like a downright rude way to respond. A lot of the book did not apply to my business and that made it really hard to apply whatever it was they were trying to teach. I went through the whole book in one day, and I just didn't find anything in it that made me glad I bought it. HOWEVER, if you are new to reception work and nervous about what you're going to be doing, I would not count this book out. It has some good role-playing activities and such that would probably make a newbie a bit more comfortable and give you more confidence in answering the phone and dealing with the whole gamut of situations that you will run into. It will make you think about what to say and how to handle tough situations and customers. For people with a lot of years of this kind of experience, don't bother with this book. For those new to the profession, particularly if you will be doing sales calls, buy a used edition and give it a shot. 0 of 0 people found the following review helpful.
Four Stars By Amazon Customer Needed for a College class & this exactly what I needed. See all 2 customer reviews...
THE PHONE BOOK: TELEPHONE SKILLS FOR BUSINESS SUCCESS STUDENT TEXT BY JUDITH E FISHER PDF
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