THE COMPANY CULTURE CHALLENGE BY DAVID RUSSELL, ROBERT BETZEL
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THE COMPANY CULTURE CHALLENGE BY DAVID RUSSELL, ROBERT BETZEL PDF
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About the Author David Russell is CEO of Success With People, where his team trains and coaches entrepreneurs to develop a powerful company culture that provides a sustainable competitive advantage. He is also CEO of MANAGEtoWIN, an integrated, very low-cost, online talent management portal. He has authored and co-authored five books. As a consultant, coach, or speaker he has served Microsoft, Cisco, Intel, Tech Data, Ingram Micro, Autotask, ConnectWise, Tigerpaw, Catalyst Telecom, CompTIA, Heartland Technology Groups, Everything Channel, InsideNGO, Vistage and Entrepreneur's Organization members. Robert Betzel's fifteen years of experience in the information technology field has always focused on the client experience. As president and CEO of Infinity Network Solutions, Inc., Rob serves his employees and clients by focusing on how to maximize today's technology and be ready for tomorrow's. Infinity Network Solutions' focus is on providing fixed-fee IT services and IT infrastructure as an operating expense, making them unique in their market. He regularly speaks to groups on current and emerging IT trends
THE COMPANY CULTURE CHALLENGE BY DAVID RUSSELL, ROBERT BETZEL PDF
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THE COMPANY CULTURE CHALLENGE BY DAVID RUSSELL, ROBERT BETZEL PDF
Zappos was broke in 1999 and in 2009 sold itself to Amazon for $1.2 billion. How did they do it? Zappos CEO Tony Hsieh says they succeeded then and now because of his laser focus on developing a superior company culture. The question is, how can you do it? The Company Culture Challenge does more than tell you how. It gives you a step-by-step strategic plan to transform your organization into a high-profit leader as you learn how to fully engage your employees and serve your clients so well they can't live without you. Where did it come from? Sick of ideas and random strategies offered by other authors, entrepreneurs David Russell and Rob Betzel developed this 7step process to transform any company culture into a team of people who take ownership for making certain clients are happy. This is crucial information for companies of all sizes because customers have more options than ever, and you need them to think only of you.
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Sales Rank: #3061825 in Books Published on: 2011-10-04 Original language: English Number of items: 1 Dimensions: 9.00" h x .81" w x 6.00" l, 1.20 pounds Binding: Hardcover 247 pages
About the Author David Russell is CEO of Success With People, where his team trains and coaches entrepreneurs to develop a powerful company culture that provides a sustainable competitive advantage. He is also CEO of MANAGEtoWIN, an integrated, very low-cost, online talent management portal. He has authored and co-authored five books. As a consultant, coach, or speaker he has served Microsoft, Cisco, Intel, Tech Data, Ingram Micro, Autotask, ConnectWise, Tigerpaw, Catalyst Telecom, CompTIA, Heartland Technology Groups, Everything Channel, InsideNGO, Vistage and Entrepreneur's Organization members. Robert Betzel's fifteen years of experience in the information technology field has always focused on the client experience. As president and CEO of Infinity Network Solutions, Inc., Rob serves his employees and clients by focusing on how to maximize today's technology and be ready for tomorrow's. Infinity Network Solutions' focus is on providing fixed-fee IT services and IT infrastructure as an operating expense, making them unique in their market. He regularly speaks to groups on current and emerging IT trends
Most helpful customer reviews 5 of 6 people found the following review helpful. It's the Culture, Stupid!
By John W. Pearson Do you feel like Sisyphus, the mythical character, pushing your boulder-of-an-organization (or department) up a hill, knowing no matter how hard you work, it will eventually all just come crashing back down again? Then this is the book for you--but the solution may surprise you. It's the culture, stupid! Authors David Russell and Robert Betzel begin their book by describing a modern day Sisyphus. They dive into the dismal corporate culture wasteland--expose the skinny relic that it is in most organizations--and then deliver a very, very practical step-by-step process for fixing it. In their view, a company culture must mean something--and it can be measured in sales, growth, engagement, healthy relationships and much more. News Flash! You must get this book! It's already on my Top-10 List for 2011--and I still have about 15 books to read before New Year's Eve--but I'm that confident you'll find huge value in The Company Culture Challenge. Example: when is the last time a business book (or high-priced consultant) added the word "accountability" after mission, vision and values? Russell and Betzel do--and their action steps to build accountability into your culture's DNA are worth the price of a hundred Kindles. The book refuses to waste your time with hypothetical, theoretical mumbo jumbo filler. Instead, the authors deliver real people in real organizations who demonstrate what a healthy and thriving culture looks like. Example: Jim Cabela, founder of the $2.6 billion outdoor retailing company Cabela's, "works until noon daily personally addressing new complaints received the day before from customers." Ya think that might inspire the troops? How's this? To take the company culture temperature at other organizations, they suggest you give your team members $50 to $100 each to purchase something at another company--and then report back to the group on their experience. (Allow your people to keep what they buy.) Always and Never. Do you articulate your values using "Always" and "Never" standards? Russell includes his Top-10 "Always Standards" in the book. Example: "Always observe the client's surroundings like Sherlock Holmes." Another good one: As you create the perfect customer (or donor, or volunteer or client) experience, what are your "Experience Bookends?" How do you start and how do you end every customer experience? Have you created an intentional culture? See--this stuff is very, very practical. Gut check time! "Do you know that statistics prove it costs an average of one year's compensation to replace an employee?" Stuck with team members who "were great actors during interviews, but poor performers on the job?" The recruiting standards chapter is brilliant. Low turnover? "If you are experiencing high employee turnover then you are either not hiring people who fit well in your company culture or your leadership skills/systems need work. If you are experiencing low employee turnover, then it may be too easy to work at your company." So they suggest specific ways to improve your hiring process. Goal alignment is a big deal in their step-by-step process. They quote Covey's book, The 7 Habits
of Highly Effective People, "...81 percent of employees do not have clear, measurable goals." Yikes! They add, "If you are not working on your culture, then your company culture is working against you." What's the problem? "They have leadership tendencies, but no leadership skills because they have not been trained, coached and mentored how to lead people systematically, even though they follow proven processes for accounting, operations, marketing, sales and technology." What's the solution? Scrap the "Idea-of-the-Week Club" and, instead, use this book to begin building company culture systems, step-by-step. Really...I've just scratched the surface of my Kindle notes and highlights--dozens of them--but they're now digitized on my personal Amazon Kindle webpage for future reference. I'm starting to like this thin little machine! (Didn't think I would.) 2 of 2 people found the following review helpful. Much more than you expect By Robert Bachman As a disclaimer, I must tell you that I've known David Russell, one of the authors, for years. Dave is a highly principled man strong on goals and high on integrity. My initial expectation was that I would find a couple of golden nuggets that I could use in my business life to be a better manager, employee, co-worker and person. What I found was an endless gift of steps and lists to create opportunities to develop a corporate culture to be proud of. This was not a book that talked trivially of mission statements, value propositions, shared values and the customer experience. This book offers practical advice in these areas along with ideas on employee buy-in, implementation and the elusive quantification of ROI. Even if you only implement a couple of their ideas, you will reap benefits from the time you invested in reading this material. My only advice would be to read the hard-copy of this book. You will want to take notes in the margins and circle items to come back to in the future. Some of the illustrations may lend themselves to better scrutiny in a paper format. I love my Kindle, but this may be one book you read the 'ol fashioned way. All the best, Bob 1 of 1 people found the following review helpful. Reasonable, fair and sensible. By jr2.0 A good outline for small business owners who find themselves lacking in common sense. Thank you Robert and David. Job well done! See all 9 customer reviews...
THE COMPANY CULTURE CHALLENGE BY DAVID RUSSELL, ROBERT BETZEL PDF
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By saving The Company Culture Challenge By David Russell, Robert Betzel in the gizmo, the way you read will certainly likewise be much less complex. Open it as well as begin checking out The Company Culture Challenge By David Russell, Robert Betzel, simple. This is reason we recommend this The Company Culture Challenge By David Russell, Robert Betzel in soft data. It will certainly not disturb your time to obtain guide. Additionally, the online system will certainly also reduce you to search The Company Culture Challenge By David Russell, Robert Betzel it, even without going somewhere. If you have link net in your workplace, residence, or gizmo, you could download and install The Company Culture Challenge By David Russell, Robert Betzel it straight. You may not also wait to receive guide The Company Culture Challenge By David Russell, Robert Betzel to send by the seller in various other days.
