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[PDF BOOK] Five Star Service, One Star Budget: How to create magic moments for your customers that get you noticed, remembered and referred pdf By Michael Heppell ENJOY UNLIMITED EBOOKS, AUDIOBOOKS, AND MORE! Simply Sign Up to one of our plans and start browsing. Select a trial membership to give us a try. Cancel anytime.

Book details ●

Author : Michael Heppell

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Pages : 144 pages

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Publisher : FT Press 2009-01-24

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Language : English

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ISBN-10 : 0273707922

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ISBN-13 : 9780273707929

Book Synopsis This is the book that will show you how to ensure customers are raving about your products and services and come back for more. During years of extensive research, Michael Heppell has proven that the best customer service experiences cost little if anything at all. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers. Five Star Service on a One Star Budget is another easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. His first book is a global besteller and continues to sell well around the world. Now he s switched his focus to helping everyone achieve service excellence with the minimum of investment. Whether it s studying the Disney parking system or enrolling students at college; going behind the scenes in the world s top hotels or becoming the office hero, Five Star Service on a One Star