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Author : Ken Blanchard Pages : 138 pages Publisher : Jossey Bass 1996-0101 Language : English ISBN-10 : 0688123163 ISBN-13 : 9780688123161

sipnopsis title Raving Fans Written in the parable style of The One Minute Manager by its co-author, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature--not just another program of the month. Full description