Purpose: To create a script to help your client make a phone call. When to use this worksheet: · When your client has anxiety about making a phone call. · When he has difficulty remembering what he wants to say on the phone. · When he has difficulty remembering what the other person said. Directions: · Start with writing in the date, who he is calling, and the phone number. · Discuss and record what your client wants to say and how to say it. · Encourage your client to make the call and write in what the other person says on the right side of the page. · Leave extra copies and encourage your client to use this format for future calls he needs to make.

Tip: · It may be helpful to role-play the phone call.

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© 2011 Linda Harrison

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