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The GeneralManagers(Comm1.) All Tnnal Railwavs. (ColnmercialCircular No.23 of 2016) Sub: Poliry on earmarking of berths on demandfrom fRCTC for Value Added Tour packages. In supersessionof all previousinstructionsissuedregardingearmarkingof in existing trains and in additional coacheson demand by Indian Railway 9"tftt !ryti"g & Tourism Corporation(IRCTC) under Value Added Tow (VAT) packages following instructionsshall be applicable. _6*

1.0 Booking

1.1

_trfuffi % w Numberof berthsto beearrnarked in thepassenger neffiiKsvffim

for the

with the cCM/PMs of the concemedzonal Railway66rti=ffi%Rp + 10 daysin

advance of the scheduled commencementof the fgst

t.2 The numberof berthsearmarkedfor berthsin Sleeperclassand llvo of totalberths 1.3 Initially the extent of total berthsin caseof sleeperclass

all not exceed'lO% of total in that train.

earmarkedshould be 5%oof the berthsin AC classes.

l'4 Basedon the utiliza$n, up to 10 percentand 15 ffituffiran be increased percenrrespectivelywith ccMff M concerned. wru:"bt 1'5 TheberthsO..iAtA shallbeincorporated in thetrainprofile. fuffiarked y

-,%

1.7 The currency of Databasei with

itysand the number of berths should be uniform through the so as to reduce the requirement of maintenanceof varying Any relaxationin this regardshouldbe decidedin consuitation

c thall develop value Added rorn packagesbasedon theseearmarked by including sightseeing,stay,etc. andwill markJt thesetourism products. ion earmarkedfor vAT packagesmay be reviewedperiodically by concemedCCM/PM and whereverit is found that thesepackagesare beingpoorlv pahonized,tlre accommodationso earrnarkedmay be reducedor withdrawn, ...2/-

NATToN4LFEDERATIoNor W 3, ChelmsfordRoad,New Dethi No.IU9|lPart I Dated: 21105/2016 t

copy to the Generarse*etarigs of afJiliatedunions o!'NFIR C/: Media Centre/NFIR.

for information,

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(DrM.nugriliuil*,y General

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Payqent 2.1 For each berth utilized by IRCTC, IRCTC shall pay the full fare plus 2 servicecharge.No concessionwhatsoevershall be aOmisiiUteon suchtour package ticket' Ticket for child, senior citizens,etc. shall also be issuedon full fare. The methodof arriving at the fare includingthe servicechargeand depositis illustratedin the annexure. 2-2 + lump sum _amountequivalentto the passengerfare including the above mentionedservicechargeas applicablefor the total bertls earmarkedplus a depositof 25Yothereonfor the first trip for eachcircuit shatl be taken at the tirne of earmarking the accommodation. This depositwill be refundedon completion of the currencyo? the particular value addedtour packages. 2.3 The list of namesof the touristsbookedalong with the other relevantdetails such as gender,age, etc. shall be given by IRCTC 48 hours before the scheduled departureof the train to the CCMPM as well as to the CRS/Chartingat the train originatingstation. Thesedetailsshall be incorporatedin the PRS da1afiase and also on the chart. 2.4 IRCTC in consultationwith CRIS and CCM/PM would evolvea procedurefor e-bookingof the earmarkedberthsby IRCTC. If bookingis donethroughe-ticketing, suitableprocedurewill be evolvedby IRCTC for adjusunentof fare as alptcaUle plus 25Yosewice charge for the berths booked by IRCTC for value added-tourpukug" 3guTtt the existingrolling lump sum depositthat IRCTC has beenmaintaining.rdth NorthernRailway. 3.0

Cancellatironof Tickets, Refunds& Other Snfeguards

3.1 Out df total berthsearmarkedfor this purposefor IRCTC, not more than20o/o of the earmarkedberths shall be pennitted for cancellation. No cancellationshall be permittedwithin 48 hows of the scheduleddepartureof the train. 3.2 The unutilized berths released by IRCTC to Railways 48 hours before scheduleddepartureof the trains shall be usedto updateTatkal waiting list followed I by generalwaiting list of that train. 3.3 In case of cancellation of the train/non attachmentof coach in which accommodationhas been earmarkedfor VAT packages,refund due to IRCTC as per provisionsof refundrules shallbe admissible. 3.4 The officers from IRCTC shall penonally verifu the additional featuresof VAT and also developa mechanismaboutthe responseof the customersfor the total packageand its long term life cycle value of the customer. 3.5

Theseshouldbe brandedtour packagesof IRCTC.

3-6 IRCTC shouldalsobe askedto undertakean aggressivecampaignduring lean period when most of the trains arevacant. 3.7

Indian Railways shall not be liable for any consequentialdamagesarising ogt

"'3/DeIl/8/ny dm.nent* LEI7ER,Ielre/,20 t 6

("t

[r$,.

-3Railwaysshall *" qf:*gT *1,11:t"' lndian between agreemenUprovision of any is terminatedat short schemerpackage the damages'if any for alsonot b" ."rpo*iile

/

notice. 3.sIRCTCshallbesolelyresponsibleforensuringcomplianceofallconditionsas laid down bY Indian Rail*aYs' railway' the powersshall be zonal some on CCM/?}{ of If the e is no post 3.9 office authorisedby CCM' exerciseduy ccr'riis;t;"th* MinistrY' of Finance Directorate of this concurrence the with iszues This from 01'04'2016' Theseinstruction,'nJiU" effective issuedto all concerned' Necessaryinstructionsmay be ^ f.'-)'

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(Vikram Singh) Director PassengerMarketing RailwaYBoard 16 New Delhi,datedo6'05'20

No.2013/TG-Itz}lPNAT

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Copy forwardedto:

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36 $pares' ADAI(Railways),New Delhi with /.* \ FA&CiOs, A11ZonalRailwaYs' for FinancialCommissioner'Railways

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CopYto:

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orRanwav branches &v(ss) F(c) lf,t[To'Dirc, i3Xfrfj#i,?f,HJJa:KiSf Road'NewDelhi 110001 Barakhamba

Board'

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manHouse' vriirncrc, B 148,l lth Floor'llates NewDelhi' lnru,,ugt'li'nsj'crus' Chanakvapuri' General professorlTr"i"i";'#ilil;;rc;mercial Directorcenerat,

RailwayStaff College'

Vadodara' 6.ThePrincipals,ZonalRailw?yTraininglnstitutes,cltralRailway/Bhusawal,Eastern centraliailwav/lr,uzaffarpur'

N;rth;^ diil?y;d;;d;i, .p"tt Ali' sE Railway/Bhrri-bt'""u"4; south cen*al Railway/lvloula southern NF Railway/Alipurduar,

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Manak sRoad' Bvpas Hardoi ,HITI'i,k'Jrh Management,

Road' .IFIR)'3'chelmsrord Ra'wavmen orrndian Federation

( AIRF),4, StateEntryRoad'New Federation Railwaymen rndia All i:X.?i'3:"retary,

Delhi. l0.SecretaryGeneral,FederationofRailwayofficersAssociation(FRoA),RoomNo'370,

No'268' Room (rRpoF), Federation promotee ofricers y:il#-&,,)rtJ il:tll; Railways 11 NewDelhi' Bhawan' N-o Room ifitill;t RPF.Association' 1 ' Kolkata-7 ,2 H:i:ff&)il Road' stt ' t J-'Nehru "2s6-D'Rail 13. crM, Metroii;i-"v; ilfu nails;;;;; le'ter-2 0I 6 Dell/B/my dmmen rs"LETTEN

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