Business Value of Information Technology
Peran TIK dalam Mendukung Transformasi Bisnis dan Sinergi Pusri Holding
a special presentation for PUSRI HOLDING
by Prof. Richardus Eko Indrajit (
[email protected])
Agenda
half day workshop
1
Global Trend in Information and Communication Technology
2
The Business Value of Information Technology
3
ICT Governance and Management
4
Managing Projects: Converting the Ideas into Reality
5
Using Technology to Govern Projects Portfolio
6
Integrated Project Management in Action
Technology Revolution
Technology Growth
Technology Growth From “close” to “open” environment: ? Society ? Communica�on ? Market ? Mind ? Behavior ? Value
Change in Everything
“The explosion of advanced technologies now means that suddenly knowledge pools and resources have connected all over the planet, levelling the playing field as never before, so that each
of us is potentially an equal – and competitor – of the other.” Thomas Friedman
PEOPLE
half day workshop
Today’s Generation
Generation Evolution
The Generation Cohort: Veterans - Baby Boomers - Xers - Millenials
What’s Next ?
Digital Immigrant
vs
Digital Native
PROCESS
half day workshop
Multi Mode Communication Social-Networking
Chatting
Email
Blogging
Browsing
Group-Ware
Mailing-list
New Concept in Life E-Learning
E-Government
E-Business
E-Procurement
E-Commerce
E-Money
Defining New Way of Life
Social Networking Environment
The Web Revolution
TECHNOLOGY half day workshop
Old Technology is Recycling !
Gadget is everywhere !
New Green Technology
Computer is Everywhere
INTELLIGENCE
The Next Generation Lifestyle
New Human Literacy
Values of Information Technology
FINANCIAL
CUSTOMERS Business Value of Informa�on Technology
OPERATIONAL
GROWTH
The Bottom Line of Competition
We’ll always go for cheaper, better, faster products and services
products and services
? manufacturing ? healthcare ? bank and finance ? education ? construction/property ? media ? transportation ? tourism ? retail and distribution ? utilities ? mining/oil and gas ? government ? services
Customers products and services
Company
Competitors
The Paradigm Shift of Value
products and services
? manufacturing ? healthcare ? bank and finance ? education ? construction/property ? media ? transportation ? tourism ? retail and distribution ? utilities ? mining/oil and gas ? government ? services
Customers products and services
Company
Although we satisfy with your products and services, but the other give me better experiences
Competitors
+ values
The Core of Competition
products and services
Company
Value Added Initiatives
products and services
Customers
Values to the Finance Aspect
1 Expand market share. 2 Increase revenue. 3 Return on investment. 4 Op�mise asset u�lisa�on. 5 Manage business risks.
Values to the Customers
6 Improve customer orienta�on and service. 7 Offer compe��ve products and services. 8 Service availability. 9 Agility in responding to changing business needs. 10 Cost op�misa�on of service delivery.
Values to the Internal Operations 11 Automate and integrate the enterprise value chain. 12 Improve and maintain business process func�onali�es.
13 Lower process costs. 14 Compliance with external laws and regula�ons. 15 Transparency. 16 Compliance with internal policies. 17 Improve and maintain opera�onal and staff produc�vity.
Values to the Corporate Growth
18 Product and business innova�on. 19 Obtain reliable and useful informa�on for strategic decision.
20 Acquire and maintain skilled and mo�vated personnel.
Domain 1: Communication Customers
Management
Business Activities
Employees
Suppliers
Partners
Domain 2: Operational Process
to
Domain 3: Management Decision
Management
Employees
Customers
Suppliers
Partners
Plan – Execute – Check - Control
Market
Resources Money Human Resources
Process
Anytime, Anywhere, Anyhow
CUSTOMER LAYER
PERSONAL COMPUTER
AT WORK
Chatting
IP LAYER Online Support Retailer Transaction
PRODUCTS AND SERVICES
Browser/User Interface Search Engine
Electronic Publishing
Connectivity
Messaging & Mail
Content Aggregation
Collaboration
Document Management
KIOSK
FAX
TELEPHONE
TELEVISION
IN PUBLIC CONSUMERS
Calling/Conferencing
AT HOME
INTEGRATION MANAGEMENT LAYER
INTELLIGENT MONITOR
IN VEHICLE FAMILIES
COMMUNITIES
INSTITUTIONS
APPLIANCES LAYER PERSONAL DIGITAL ASSISTANT
BUSINESS
LOCATION LAYER
Harapan Pemangku Kepentingan
Mencapai Efektivitas Meningkatkan Efisiensi
Mempercepat Proses
Menerapkan Transparansi
Memperbaiki Kualitas Mengurangi Biaya
Memberdayakan Manusia Mengoptimalkan Sumber
Daya
Mengintegrasikan Organisasi Menciptakan Inovasi Mempermudah Aktivitas
Memaksimalkan Pelayanan Memenuhi Standar
Aturan
Memuaskan Pelanggan … dan lain sebagainya.
Kenyataan di Lapangan
Biaya Tinggi Ketergantungan Pihak Ketiga Perkembangan Cepat Kompetensi SDM Rendah Proyek Terlambat
Sistem Kadaluwarsa Tidak Auditable
Arsitektur Kompleks Kapabilitas Terbatas
Implementasi Tambal Sulam
Tidak Sesuai Kebutuhan
Perubahan Kebutuhan
Kecenderungan Peristiwa
Kenyataan BIAYA + RESIKO
>
Harapan akan MANFAAT
…baik yang bersifat TANGIBLE maupun INTANGIBLE !
Tantangan Manajemen
BIAYA MANFAAT
Jawaban: ICT Governance !
Communities + Consensus + Coordination
Domain 3C
Perencanaan
Pengadaan
Penerapan
Pengawasan
terhadap sumber daya TIK, yaitu: INFORMASI
APLIKASI
INFRASTRUKTUR
MANUSIA
(H/W+S/W+B/W)
Ragam Proses Perencanaan PO1 Define
a Strategic IT Plan
PO2 Define
the Information Architecture PO3 Determine
Direction
Technological
PO4 Define
the IT Processes, Organisation and Relationships PO5 Manage
the IT Investment
PO6 Communicate
Management Aims and Direction PO7 Manage
IT Human
PO8 Manage
Quality
Resources
PO9 Assess
Risks
and Manage IT
PO10 Manage
Projects
Ragam Proses Pengadaan AI1
Identify Automated Solutions
AI2
Acquire and Maintain Application Software
AI3
Acquire and Maintain Technology Infrastructure
AI4
Enable Operation and Use
AI5
Procure IT Resources
AI6
Manage Changes
AI7
Install and Accredit Solutions and Changes
Ragam Proses Penerapan DS1 Define
Levels
and Manage Service
DS2 Manage
Third-party Services
DS3 Manage
Performance and
Capacity
DS8 Manage
Service Desk and Incidents
DS9 Manage
the Configuration
DS10 Manage
Problems
DS4 Ensure
Continuous Service
DS11 Manage
Data
DS5 Ensure
Systems Security
DS12 Manage
the Physical
DS13 Manage
Operations
DS6 Identify
and Allocate Costs
DS7 Educate
and Train Users
Environment
Ragam Proses Pengawasan
ME1
Monitor and Evaluate IT Performance
ME2
Monitor and Evaluate Internal Control
ME3
Ensure Regulatory Compliance
ME4
Provide IT Governance
Keputusan Bisnis “Outsourcing”
Tren Shared Services
Definisi Shared Services
Alasan Shared Services Economies of scale Technology leverage Processes re-engineered with best practices Processes standardized Greater span of control Increased focus on process measurement Leverage specialized skills Sharing of information and resources across businesses ? Customer service focus ? ? ? ? ? ? ? ?
Converting CAPEX to OPEX !
The Values of Information Technology
The Project Life Cycle and Nine Knowledge Areas within Construction and Property Industrial Sector
The Project Management Domain Example within Construction and Property Industrial Sector
Informa�on System and Technology
The Construction Industry Value Chain Example
Informa�on System and Technology
Applications Portfolio in Managing Project
Tool #1: Designing Property
Tool #2: Designing Interior
Tool #3: Managing Project
Tool #4: Managing Portfolio
Tool #5: Conducting Procurement
Tool #6: Managing Communication
Tool #7: Managing People as Resources
Tool #8: Managing Documents and Archieves
Tool #8: Managing Project Risk
Tool #9: Monitoring Project
Tool #10: Managing Knowledge
Portfolio Management Process
Portfolio Management Objective
Portfolio Management Dashbord
Differentiation Matrix
Customer Value Matrix
Strategic Fit
Financial Return
Return and Growth
Vintage Chart
Slip Revenue Loss
Pipeline Tracking
Resource Management
Risk Assessment
All in One Dashboard
Customised Dashboard
Balanced-Scorecard Dashboard
Holistic and Systemic Thinking integrated project management
Holistic and Systemic Thinking integrated project management
Management Practices integrated project management
Key to Success
integrated project management
The Action Learning integrated project management
Action Learning in Using Technology integrated project management
THANK YOU!
