-Be on time. If you are going to be late, contact the customer, apologize
Professionalism in the Hospital
for the inconvenience, and give a realistic timeframe for your arrival. -Dress appropriately based on your
Focusing on Empathy, Listening
company's policies.
Skills, and Trustworthiness.
-Greet the customer, introduce yourself, and ask permission before entering. -Review the purpose of the support call. If necessary, explain the process you will use to identify and resolve the problem. Set realistic expecta-
tions for finishing your work, being careful not to over promise.
Health Systems Orientation, 4th block, Mondays and Thursdays.
Empathy
Trustworthiness Imagine a patient’s family were to hear you talking
Empathy is defined as the intellectual
about their family member to another doctor who
identification with or vicarious experi-
they don’t know. How would they feel? Would they feel like they were let down because they trusted
encing of the feelings, thoughts, or
you? When someone trusts you enough to leave a
attitudes of another. In the hospital
love one in your hands, you need to make sure you
setting, empathy is essential because
keep that trust high. Everyone who works in the
the patients that you are taking care
medical field abides by HIPAA. The HIPAA Privacy
of will want to feel that care of how they are feeling. The family of the patient will also want to see that empathy when they hear bad news. They don’t want to feel like you don’t care.
When you speak to someone, they want to see your eyes and know that you are interested. By looking at the image above, it tells
Rule provides federal protections for personal health information held by covered entities and gives patients an array of rights with respect to that information. At the same time, the Privacy
you to have good posture and make sure that
Rule is balanced so that it permits the disclosure
you are showing that you are interested in
of personal health information needed for patient
what they are saying and that you are understanding what they are saying. Never break
care and other important purposes. The HIPAA Privacy Rule provides federal protections for personal health information held by covered entities
eye contact with the speaker. If you are the
and gives patients an array of rights with respect
speaker, do not break eye contact with the
to that information. At the same time, the Privacy
person or persons you are speaking to.
Rule is balanced so that it permits the disclosure of personal health information needed for patient care and other important purposes.
and gives patients an array of rights with respect. to that information. At the same time, the Privacy. Rule is balanced so that it permits the disclosure. of personal health information needed for patient. care and other important purposes. Page 2 of 2. Professionalism Pamphlet.pdf. Professionalism Pamphlet.pdf. Open. Extract.
crease revenue. Fast Facts. Doctors who washed their hands. before delivering babies re- duced infant mortality rate from. infection from 22% to 3%. Right Handed people tend to. wash their left hand more thor- oughly than their right, and visa. versa
Whoops! There was a problem loading more pages. Retrying... Appendix B - Professionalism Rubric.pdf. Appendix B - Professionalism Rubric.pdf. Open. Extract.
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