Propelling Hospitals TOWARDS Sustainable Growth
www.imperiahealth.com
about us Imperia Health Pvt. Ltd. is a hospital management company conceived and sponsored by some top clinicians and health sector leaders of the country. Imperia provides complete operations management to a network of hospitals through both an on site team and a back end support of experts. Imperia services cover the entire gamut of hospital operations including Marketing, HR, Quality, IT etc. By providing end to end solutions, Imperia takes the client hospital on an assured growth path. In addition, the Imperia Advisory practice also provides standalone services that include Hospital Planning & Design, Transaction Advisory, Human Resource Advisory & Procurement, Equipment Planning & Procurement, Training & Capacity building, Accreditation Consulting and Support for Commissioning & Start-up of healthcare facilities.
vision To be a leading enabler and provider of high quality affordable healthcare
services
through
assisting,
managing
and
partnering with a network of healthcare establishments.
mission • To assist the healthcare providers deliver a superior standardized hospital experience for patients.
• To provide healthcare establishment owners and investors the highest possible impact on outcomes through transparent, quality patient centric processes at affordable costs.
• To provide all personnel a great work environment, continuous satisfaction and growth opportunities while treating each other with respect and dignity.
• To contribute positively to our communities and our environment.
Imperia growth engine [quality] [marketing] [finance] [it] [hr] [operation]
board of directors Dr. Randhir Sud, Chairman - Medanta The Medicity Institute of Digestive & Heapatobiliary Sciences Dr. Randhir Sud is a pioneer in the field of Gastroenterology & therapeutic endoscopy and started GI Oncology programme in India. He has also been conferred Padma Shri for contribution in the field of Gastroenterology by the Hon’ble President of India in year 2008. Dr. Rajiv Parakh, Chairman - Medanta The Medicity Division of Peripheral Vascular & Endovascular sciences Dr. Rajiv Parakh is renowned expert nationally and internationally and had started the first dedicated department of Peripheral and Endo vascular surgery in Delhi over 20 years ago- which was the first department to be recognized by the national board of examination/DNB for fellowship in PVES. He is also the Elected Secretary and now Vice President of the International Society for Vascular Surgery (USA). Dr. Ashok Vaid, Chairman - Medanta The Medicity Division of Medical Oncology & Haemotology Dr. Ashok K. Vaid, a visionary with outstanding organizing abilities has the unique distinction of having carried out the first 25 bone marrow transplants in any private sector hospital in North India. He has been conferred Padma Shri award in the year 2009 for his contribution to the field of medicine. He has also authored a number of publications, research papers and abstracts and has been actively involved in organizing various seminars, workshops and conferences throughout the country. Dr. Vaid has also conducted more than 40 international and national studies in clinical research.
Dr. Harsh Mahajan, Managing Director - Mahajan Imaging Pvt Ltd Dr. Harsh Mahajan is an eminent Radiologist and a pioneer in the field of Magnetic Resonance Imaging in India. The national honour of Padma Shri was conferred on him by the government of India in the year 2002, for his contribution to the field of Radio-Diagnosis and Imaging in India. Dr. Mahajan was appointed as Honorary Radiologist to the President of India in 1998, becoming the first ever Radiologist to be so honoured. In addition to being an internationally recognized specialist in Imaging sciences he is also an entrepreneur of highest repute in bringing affordable imaging facility closer to people. Mr. Ashwajit Singh, Chairman & Managing Director A Chartered Accountant, Company Secretary (Gold Medallist), and an alumnus of the London School of Economics, Mr. Ashwajit Singh has provided strong leadership and strategic direction to IPE since inception. An urban infrastructure finance specialist, Mr. Singh has also led many complex projects in over ten countries in Asia and Africa and brings an extensive thirty years of experience in areas of Corporate and Business Strategy, Efficiency enhancement, Municipal Finance and Management, Policy Framework and Institutional Strengthening. He has worked extensively with various governments, international aid agencies and donors, and had been a former Chairman of the Public Administration and Management- Technical Advisory Panel (PAMNET) of the Africa Capacity Building Foundation (ACBF).
about IPE global An internationally known advisory firm, based in India with branches in UK, Kenya and Ethopia. IPE Global provides specialised consulting services to support international development with core expertise in Medical Care delivery systems, Public health & Nutrition, medical waste management urban management economic management and policy development etc.
Imperia - Hospital Operations Management a unique model The mainstay and USP of the company is ‘Hospital Operations Management in Green field or Brown field hospitals’. This includes building, creating a network of hospitals where we partner and assist in day to day operations including manpower management, asset management, marketing and quality assurance through an on-site team and back-end support.
approach to Hospital Operations Management Services Rapidly assess a client’s performance and identify improvement opportunities in key areas that are critical to achieving and sustaining high levels of performance. Simultaneous implementation of priority financial and operational improvements. Methodology is client-led and driven by functional specialists that allow leadership and management to leverage their time efficiently so that day-to-day operations are not negatively impacted. Use collaborative approach that integrates management and staff into the process to ensure sustainability and continued improvement. Implement marketing and Branding solutions to influence the external environment by initiatives. This would include segmentation, tie ups, net working, visibility, advocacy.
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what do client hospitals gain from Imperia?
• improved service quality • Improved Brand Value • Cost containment • Higher bed utilization • Increased yield per bed • Turn around towards assured growth path
Imperia hospital operations management model • A novel model in which Imperia partners with client hospital, in its growth. • Imperia provides a full-time on site team of professionals to manage the hospital operations on day to day basis. They are guided, supervised & supported by the core expert team from Imperia.
• The Imperia Core team consisting of Hospital Management expert, HR expert, Financial, Marketing expert, Capacity building, Hospital IT & Quality system consultants provides relevant solutions to the client hospital through regular interaction, visits and monitors the entire project implementation against performance targets.
• Imperia & client hospital enter into a comprehensive formal agreement. • During the period of agreement the hospital may choose to get co-branded with Imperia.
HR Consultants PPP Specialist
Trainers
Marketing Manager
Hospital operations
Process Manager
IT Specialist
Imperia Expert team Back end support
Full Time on-Site team Hospital Management Specialists Marketing Expert
Hospital Management Expert
Hospital Architect
Legal Experts
Financial EXPERTS
Biomedical Engineer
Accreditation Support
Imperia advisory services Feasibility study
Hospital Commissioning
• Market & Competitor Analysis • Operational Infrastructure Assessment • Infrastructure Assessment
•
Man power planning, resourcing & remuneration benchmarking
• Supervision and handover of buildings and equipment
Healthcare Management Services
•
• Financial, accounting and billing systems • Marketing and business development • Diagnostic services management • IT Advisory, automation of clinical and
• Automation solutions IT plan implementation
Development of operational policies, procedures & systems
Transaction Advisory
• Equipment scheduling and specification • Tender documentation and evaluation • On-site co-ordination and installation supervision
• Merger and acquisition • Vendor Management • Pharmacy & Stores Management • Equity Management and Funding • Health Insurance tie ups • Corporate tie ups • Networking of facilities & referral centres
Marketing
Quality & Accreditation
• Corporate Relation • Community Outreach • Branding and Media Management • Referral Sales • International Marketing
• Quality Management System Implementation • Hospital Accreditation • Certification • Post certification support
administrative systems
Equipping Services
Human Resource Management & Training
• Training of healthcare personnel • Executive leasing of experienced managers • Providing HR Systems and Payrolling services
Public Private Partnership
• Financial Modelling • Project appraisal • Bid process advisory • Financial services, equity arrangements
Public Private Partnership Healthcare Management Services
Quality & Accreditation
Equipping Services Human Resource Management & Training
Feasibility study
Marketing
Transaction Advisory
Hospital Commissioning
our - people Dr Sajal Sen, Chief Operating Officer A Masters in Hospital Administration from AIIMS, Dr.
Compliance & Quality
Sajal Sen has over 25 years of extensive experience
Professor (dr.) shyamal kumar basu,
in Art & Science of Hospital Administration. He
Advisor - Medical College compliance & MCI
has been heading the Hospital & Healthcare
recognition
Consulting Practice at ICRA Management Consulting
Prof. Shyamal Kumar Basu has more than three
Services Ltd (IMaCS) and later at Ernst & Young. He specializes in
decades of experience in providing consulting
turn-around solutions for large private hospitals which included product and service realignment, market research and marketing, process improvement and drafting a target oriented business plan. Dr. Sen brings with him tactical and strategic leadership along with extensive domain experience. He has led advisory teams for providing services to medical colleges and district hospitals and is experienced in costing, man power planning and start up issues. He has led the implementation of Quality Management System in over
services related to establishment of medical college. He has been associated with various medical institutions and hospitals in various capacities like Principal, Medical College & Hospital, Kolkata; Principal, North Bengal Med. College & Hosp, Darjeeling;Special Secretary, Health & Family Welfare, West Bengal;Director, Institute of Health, Govt. of West Bengal;Managing Director, Peerless Hospital, Kolkata;Director Medical Education, JIS Group etc.
15 hospitals across various states like UP, Uttarakhand, Rajasthan,
Prof. Basu also holds the position of Examiner for MBBS / MS /
Manipur, Mizoram, Nagaland and Chhattisgarh. He has undertaken
PhD programmes for many Indian Universities.More than hundred
capacity building & training in these hospitals and many prestigious
papers of him have got published in different International & National
organizations. He is a recognized teacher & examiner for post graduate
Journals. He is also member of the Medical Council of India, (M.C.I.)
students of Hospital Administration at a number of institutions and is a
and also has academic associations with various reputed medical
master trainer for doctors of PSUs like SAIL, IOC, NTPC etc.
colleges throughout the country.
Quality & Accreditation
Hospital Operations Management
Professor Ashok Agarwal, Advisor NABH accreditation,Training & Capacity Building Professor
Ashok
Agarwal
retired
as
Dr. Devina Bajpayee, Project Team Lead and Hospital Organizational Development Expert
Director
of Health Sciences, IGNOU, New Delhi. In his remarkable career of 34 years Professor Agarwal has played an instrumental role in several senior level administrative and managerial roles. He has been the Team Leader for establishing policies, protocols and systems related to MCI Act compliances in medical colleges, the recent one being the medical college at Bhutan. He has handled the role of
A post graduate in Hospital Administration and an alumni of Armed Forces Medical College, Pune, Dr. Devina Bajpayee brings over 20 years of rich experience in Hospital and medical operations in the Armed Forces. She also has experience in Hospital & Healthcare Consulting and has been executing Quality Management System implementation projects at more than 20 hospitals. She has worked
Principal Advisor in various healthcare projects. Professor Agarwal is
with Governments of Goa & Karnataka in main streaming PPP for
a convener for Bureau of Indian Standards for the panel of ‘Hospital
the Health Department including undertaking transaction advisory
Equipment Management’, ‘Quality Assurance Standards for Hospital
and creating the PPP model for a multispeciality hospital. She has
Services’ sub-committee and ‘Quality Assurance Standards with
been consultant to Karnataka Health Systems Development &
respect to Hospital Support Services’ panel. He is highly experienced
Reforms Project for facility development and equipment planning for
NABH assessor and has been erstwhile President of Academy of
secondary & tertiary care facilities. Dr. Devina is a qualified NABH &
hospital Administration.
ISO implementing consultant.
Healthcare Advisory Services hemraj singh parmar, Head, Advisory Services Mr. Parmar is an accomplished healthcare & pharma professional with comprehensive leadership experience in Healthcare & Pharma Management, Strategic HRM, Marketing & Operations Management, Media Management & SCM & Logistics Management,etc. Mr. Parmar has completed his Masters in Business Administration from IIM Ahmedabad & has a diverse leadership experience of more than 23 years with Indian Army.He has been continuously responsible to strategise,plan and execute large budget projects along with stabilising business in totally new uncharted environments.
is an effective communicator with excellent relationship building, leadership and mentoring skills.He is known for his proficiency in managing & leading large team of professionals.
Human Resource Management Dipika Roy, Human Resource Consultant A post graduate in Business Administration majoring in Human Resource management, Dipika has experience in the entire spectrum of manpower management. She has effectively handled manpower procurement and recruitment including sourcing, qualifying,
screening,
interviewing,
reference
checking, salary negotiations, offer letters & HR compliance for brands like Fortis Hospitals, Kaya Clinics, Kokilaben Hospital etc. She
Hospital Marketing
has also undertaken the administration of Induction programme for new employees and helped in generating the employee database.
Gaurav pandey, Head Marketing
She has experience in HR pay rolling, performance management,
Mr. Pandey has 12 years of experience in the areas of
KPA/KRA and compensation strategies. In addition, she also has
healthcare sales, marketing and corporate relations.He
proven expertise in research related to market intelligence and data
has done his Masters in Hospital & Health Administration
analysis. Dipika is supported & assisted by an able HR Team who
from IIHMR, Jaipur and has also successfully finished
are well capable of handling all HR related activities for the hospital
his M.Phil in Health & Hospital Administration
management industry.
He has a proven track record of creating new business opportunities and establishing new markets in challenging environment.He has developed successful business results for both well established and start-up hospitals.Over all these years he has successfully worked with hospitals like Pushpanjali Crosslay,Max Devki Devi,Alchemist Hospital,Kailash Hospital etc. to name a few.
Financial & Business Analysis sanjay agarwal, Financial & Business Analyst
Quality & Process Waikhom S Mangang, Quality and Process Consultant A post graduate in Hospital Management from Osmania University, Waikhom S Mangang has over 5 years of experience in hospital consulting. He has been instrumental in implementing NABH and ISO Quality Management Systems in 9 hospitals in Gujarat, 2 hospitals in
Mr. Sanjay Agawal is a Chartered Accountant with over 10 years of cross functional and diversified experience in Finance, Accounts, Auditing, Internal Controls/ Risk Management, Taxation and Compliance. Financial Planning and Analysis including Budgeting, Forecasting and MIS have always been an area of expertise for him. His achievements include successful implementation of ERP along with development of risk control matrix & effective design of policies and procedures.
Andhra Pradesh and 3 hospitals in the North-East states. He brings
Prior to joining Imperia Health Mr. Agarwal has worked with companies like Price Waterhouse Coopers(PWC) & FIITJEE Limited.Mr. Agarwal
facilities. He has worked in consulting firms like Astron Hospital &
to the table strong domain knowledge and skill sets for meticulous planning in devising SOPs, Protocols and Policies for putting hospital systems in place. He has worked with Governments of Karnataka in main streaming PPP for the health department in creating the PPP model for multispeciality hospitals. He has been a consultant to Karnataka Health Systems Development & Reforms Project for facility development and equipment planning for secondary & tertiary care Healthcare Consultants and ICRA Management consulting Services.
vinny arora, Quality and Process Consultant Vinny has seven years of experience in Patient care, Infection Control, Quality & Team Management. She is known for her solution oriented approach with excellent relationship management skills in Patient Safety & Satisfaction. Vinny is an expert in designing, consolidating & improving organizational processes and enhancing hospital image. She has worked with organizations like Fortis Jessa Ram, IHBAS, Max Hospital and Jaipur Golden.
Nursing Advisory Services Lt. col Rupinder kaur (retd), Nursing Advisor Lt Col ( Retd ) Rupinder Kaur is a nursing educator and Administrator with more than twenty years of
experience of nursing in Military Nursing Services. Along with extensive clinical and administrative experience, she has experience in Nursing training and education across various large military hospitals . A post graduate in Hospital and Health Management and also Nursing Education and Administration, she brings to the table strong domain knowledge, a rich academic experience and excellent administrative skills.
Biomedical Engineering Ashok Kumar Yadav, Senior Biomedical Engineer Ashok has two decades of experience in Biomedical Equipment Audit, Equipment Planning (including budgeting & sourcing) in a large number of hospitals across the country. He is a trusted name in Biomedical Equipment Engineering. He heads a dedicated team who complements all the Biomedical activities for our projects.
domain expertise across service lines We maintain a full time cross functional team including domain experts in Hospital Operations, Hospital Marketing, Quality & Accreditation and HR amongst others to complement each other’s expertise and experience. We also have a resource pool of eminent Specialists in the field of Internal Medicine, Cardiology, Liver & Biliary Sciences, Radio-diagnosis & Imaging and Oncology for clinical services governance segment and providing cutting edge to our Hospital Management Practice.
Our cross functional team of experts
• • • • • •
Health System IT Specialist
Human Resource Management
• • • •
Staff for NABH accreditation Support
(Empanelled resources)
Financial Analysts
•
PPP Specialists
Hospital Management Experts Biomedical Engineer Hospital Services Marketing Specialist
Experts for legal & Contractual issues Specialist in Nutrition and Dietetics Master Trainers Resource Pool
www.imperiahealth.com Branch Offices: Bengaluru : 080-22232021 Bhopal : 0755-4058752 Bhubaneshwar : 0674-2533042 Kolkata : 033-40012004 32901968 Lucknow : 0522-4016418 Patna : 0612-2231566 2285674
Overseas Offices United Kingdom Hamilton House, Mabledon Place, Euston Road, London, WC1H 9BB Phone: +44 020-7953 0468 Fax: +44 020-7554 8501
Kenya The Rahimtulla Tower No. 4 Upper Hill Road, Nairobi P.O. Box 40324, 00100 GPO Phone: +254 -7892 19607
Imperia Health (P) Ltd. B 84, Defence Colony, Bhisham Pitamah Marg, New Delhi, India 110 024 Phone: +91-11- 40755900, 24339533, 24339534 Fax: +91-11- 45339534 Email:
[email protected] Mobile: +91 9310738294 /+91 9958563193 /+91 9711149235
Ethiopia Room no-502, 5th Floor, TK International Building no.2 Near: Bole International Airport Bole, Addis Ababa, Ethiopia. Phone : +251 92868 0596 +251 9132 68068
An IPE GLOBAL venture
