FR-QAA-02.Rev00

QUALITY FORM DISTRIBUTION LIST

DSL No.: _____________________

Type of Document (Internal/External): Document No.: Title: Revision No.: Copy No.

Office of Custodian

Date Issued

Issued by

Received by

Date Retrieved

Prepared by:

Approved by:

____________________________ Document Controller

_____________________________ Quality Management Representative

FR-QAA-03.Rev00

QUALITY FORM

NONCONFORMING SERVICE REPORT FORM

NSR No.: _____________________

College/Office: _________________________________ Date: __________________________ Details of Nonconforming Service:

Reported by:

(Name and Signature) Review and Action Taken

____________________________ (Dean/Head of Office) Records of Action Taken:

FR-QAA-04.Rev00

QUALITY FORM CORRECTIVE/PREVENTIVE ACTION REQUEST

Issued to College/Office: _______________________________________ Campus: _____________________________________________________ Nonconformity Statement:

Raised by: _______________________________

CPAR No.: _____________________

Date: _______________________________

Acknowledged by: ____________________________

Identified Root Cause (Root Cause Analysis):

Correction (immediate action):

Corrective/Preventive Action Action Plan

Responsibility

Proposed by: _____________________ Verification of Corrective/Preventive Action:

Verification Date: Non-conformity Closed?  Yes  No Date:

Verified by: Acknowledged by:

Timelines

FR-QAA-05.Rev00

QUALITY FORM

RCA No: _______________

ROOT CAUSE ANALYSIS

1. Fishbone Analysis

Work Environment

Machine

Man

Non-conformity

Methods

Materials

Page 1 of 2

FR-QAA-05.Rev00

QUALITY FORM ROOT CAUSE ANALYSIS

RCA No: _______________

2. Most Probable Cause

Short-listed causes

Verification (proof)

Effect of another? (Y/N)

Man (Why 3) Method (Why 3) Method (Why 3)

Root cause: ________________________________________

RCA Conducted by: ________________________________

Page 2 of 2

Date: ________________________

Conclusion (MLC) Y/N

QUALITY FORM

FR-QAA-06.Rev00

ANNUAL AUDIT PROGRAM

AAP No.: _____________________

Campus:

College/Office

Year: Applicable ISO Clauses

Audit Period Auditors

Auditee 1st Semester

Prepared by:

Approved by:

Date:

Date: Page ___ of ___

2nd Semester

QUALITY FORM

FR-QAA-06.Rev00

ANNUAL AUDIT PROGRAM

AAP No.: _____________________

Page ___ of ___

FR-QAA-07.Rev00

QUALITY FORM

APS No.: _____________________

AUDIT PLAN SCHEDULE

Campus:

Audit Period:

College/Office:

Date and Time of Audit:

Purpose:

Standard: Audit Team: Lead Auditor ______________________ Members ______________________ ______________________ ______________________ Scope of Audit (include processes, objectives and plans):

Audit Flow Time

Activities

Sub-activities

Prepared by:

Reviewed and Approved by:

Noted by:

Lead Auditor Date:

IQA Chair and QMR Date:

Auditee Date:

QUALITY FORM AUDIT PLAN SCHEDULE

FR-QAA-07.Rev00

APS No.: _____________________

FR-QAA-08.Rev00

QUALITY FORM

ACL No.: _____________________

AUDIT CHECKLIST

Campus: A. Applicable ISO Clauses ISO Clause

Department:

What to look for?

Complying (yes/no)

Page 1 of 2

Evidence

FR-QAA-08.Rev00

QUALITY FORM

ACL No.: _____________________

AUDIT CHECKLIST

B. Compliance to SOI/QP SOI/QP

What to look for

Complying (yes/no)

Page 2 of 2

Evidence

QUALITY FORM AUDIT CHECKLIST

Page 3 of 2

FR-QAA-08.Rev00

ACL No.: _____________________

FR-QAA-09.Rev00

QUALITY FORM AUDIT REPORT

ARP No.: _____________________

Campus: _____________________________ Office/Department/Unit:

Audit Period:

Date and Time of Audit:

Audit Location:

Scope of Audit:

Standard:

Audit Team: Lead Auditor ______________________ Members ______________________ ______________________ ______________________ Name of Auditee/s

Designation

Signature

Audit summary and conclusions (see next page for details)

No. of Major NC No. of Minor NC No. of OFI Prepared by:

Due Date of CPAR: Due Date of CPAR: Due Date of CPAR: Noted by:

Noted by:

Lead Auditor Date:

QMR Date:

Dean/Head of Office Date: Page 1 of 2

QUALITY FORM AUDIT REPORT

Audit Details (use additional sheets if necessary)

Item #

Audit Findings

Page 2 of 2

FR-QAA-09.Rev00

ARP No.: _____________________

QUALITY FORM AUDIT REPORT

Page 3 of 2

FR-QAA-09.Rev00

ARP No.: _____________________

FR-QAA-10.Rev00

QUALITY FORM SUMMARY OF AUDIT REPORTS

SAR No.: _____________________

Audit Period: Scope of Audit: Standard: Audit Findings in Brief: Department Date of Audit

Major Findings

Over all conclusions and recommendations: ______________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ Prepared by: ____________________ IQA Head

Approved by:______________________ QMR

FR-QAA-11.Rev00

QUALITY FORM MANAGEMENT REVIEW SCHEDULE

MRS No.: _____________________

MANAGEMENT REVIEW MEETINGS FOR SY: ___________________ Semester

Date and Time

Venue

1st (June-October) 2nd (November-March) Summer (April-May) Prepared by:

Approved by:

________________________________________ Quality Management Representative Date:

_________________________________________ University President Date:

Noted by:

______________________________________ Campus Administrator – Bayombong Date:

__________________________________________ Campus Administrator – Bambang Date:

______________________________________ VP AF Date:

_________________________________________ VPAA Date:

______________________________________ VPREBD Date:

QUALITY FORM MANAGEMENT REVIEW AGENDA

FR-QAA-12.Rev00

MRA No.: _____________________

MANAGEMENT REVIEW MEETING FOR _____ SEMESTER/SUMMER, SY__________ Date and Time of Management Review:

Venue:

Agenda 1.

Quality Policy Review

2.

Results of quality objectives monitoring

3.

Results of audits (Internal and external)

4.

Customer satisfaction

5.

Customer feedback and complaints

6.

Status of preventive and corrective actions

7.

Follow-up actions from previous management reviews

8.

Changes that could affect the quality management system

9.

Recommendations for improvement

10. Other relevant topics needing review and discussion and decision by the management review team

Prepared by:

Approved by:

________________________________________ Quality Management Representative Date:

_________________________________________ University President Date:

QUALITY FORM MANAGEMENT REVIEW ATTENDACE SHEET

FR-QAA-13.Rev00

MRA No.: _____________________

MANAGEMENT REVIEW MEETING FOR _____ SEMESTER/SUMMER, SY__________ Date and Time of Management Review: Name

Venue: Designation

Signature

FR-QAA-14.Rev00

QUALITY FORM

MRAS No.: _____________________

MINUTES OF THE MANAGEMENT REVIEW

MANAGEMENT REVIEW MEETING FOR _____ SEMESTER/SUMMER, SY__________ Date and Time of Management Review: Agenda

Venue:

Issues/Concerns Raised and Agreed Upon

Responsible Persons

Use additional sheets if necessary Prepared by:

Reviewed by:

Approved by:

Page__of___

____________________________ Document Controller Date:

____________________________ QMR Date:

__________________________ University President Date:

FR-QAA-15.Rev00

QUALITY FORM

CSF No.: _____________________

CUSTOMER SATISFACTION SURVEY STUDENTS FEEDBACK FORM

Republic of the Philippines NUEVA VIZCAYA STATE UNIVERSITY We thank you for giving us this opportunity to enable us to serve you better by answering the following: Name: ______________________________________________ Signature: ___________________________ Course/Year: _________________________________________ Office Visited: _______________________ Service Availed: ______________________________________ ___Sem. SY 20___-20___ Date:_____________________________

THE OFFICE 1. Easy to locate and accessible to all 2. Service area are clean and orderly 3. Have a reasonable waiting time 4. There are proper directional signs and instructions THE PERSONS RESPONSIBLE FOR THE SERVICE/s 1. Employees and staff are visible in the office/service area 2. Employees and staff are respectful and courteous 3. Employees and staff are very accommodating 4. Employees and staff are knowledgeable and very professional in his/her conduct 5. The system and process used is easy to follow THE REQUIREMENTS 1. Clients are properly informed of what to present during transactions 2. Requirements are clearly stated and easy to comply 3. Clients are informed on how to get the requirements 4. Payments of fees is easy and supported by Official Receipts THE OFFICIALS 1. Authorized officials are present to accommodate clients 2. Authorized officials sign the document(s) if found complete THE INFORMATION 1. Document(s) needed by clients are always available 2. Data and information are current and complete 3. Instructions are clear, brief, and easy to follow

(1)

(2)

(3)

(4)

(5)

1 1 1 1

2 2 2 2

3 3 3 3

4 4 4 4

5 5 5 5

1 1 1 1

2 2 2 2

3 3 3 3

4 4 4 4

5 5 5 5

1

2

3

4

5

1

2

3

4

5

1 1 1

2 2 2

3 3 3

4 4 4

5 5 5

1 1

2 2

3 3

4 4

5 5

1 1 1

2 2 2

3 3 3

4 4 4

5 5 5

OTHER COMMENTS AND SUUGESTIONS FOR THE IMPROVEMENT OF OUR SERVICE(s) __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ LEGEND: 5 4 3 2 1 -

Excellent Very Satisfactory Satisfactory Slightly Satisfactory Unsatisfactory