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Book details ●
Author : Adele B. Lynn
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Pages : 272 pages
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Publisher : AMACOM 2015-10-21
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Language : English
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ISBN-10 : 0814449239
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ISBN-13 : 9780814449233
Book Synopsis People with high emotional intelligence don t just make the workplace more pleasant and collaborative. EQ directly impacts business results as well.Knowing how to manage emotions, empathize with different perspectives, forge genuine relationships, and lead and inspire others are skills proven to boost the bottom line. The link is so strong that even former skeptics see EQ as a powerful way to achieve performance measures.Now trainers can jumpstart the emotional intelligence of everyone in the organization. From the executive who hates to leave her office . . . to the know-it-all who annoys his colleagues . . . to the call center employee who can t deal with conflict, The Emotional Intelligence Activity Kit targets problem behaviors and boosts common weaknesses.Fifty original activities bring people together to work on developing their introspection, empathy, social skills, personal influence, and sense of purpose. Five key EQ areas and twenty-six competencies are targeted-each