Corporate Overview .
© 2012 Sutherland Global Services Inc., All rights reserved. Privileged and confidential information of Sutherland Global Services Inc.
www.sutherlandglobal.com May 8, 2014
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Introduction to BPO
What is a BPO? Business process outsourcing (BPO) is contracting of a business task to another company Categories: non-voice & voice-based services Preferably called as Contact Center and not “Call Center” © 2012 Sutherland Global Services Inc., All rights reserved. Privileged and confidential information of Sutherland Global Services Inc.
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Our Company : Sutherland Global Services •
Established in 1986 and based in Rochester, New York.
•
Global Footprint across US, Canada, UK, Bulgaria, India, Philippines, Mexico, Nicaragua, UAE, Egypt & China. • 33,500+ professionals and growing. • Engaged in High end Customer support, technical Support, back office processing • Well-diversified client-base
© 2012 Sutherland Global Services Inc., All rights reserved. Privileged and confidential information of Sutherland Global Services Inc.
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Worldwide Operational Facilities
RightSourcing™ a Blended Model 30,000+ Employees and Growing… Across 40+ Operational Facilities
© 2012 Sutherland Global Services Inc., All rights reserved. Privileged and confidential information of Sutherland Global Services Inc.
www.sutherlandglobal.com May 8, 2014
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Marquee Clients 5
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www.sutherlandglobal.com 8 May 2014 May 8, 2014
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Philippines Overview
© 2012 Sutherland Global Services Inc., All rights reserved. Privileged and confidential information of Sutherland Global Services Inc.
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Sutherland Philippines Milestones 2005
EBP-Makati started in July with 150 employees & one Financial Services client
414 1,966
2006
Clark Campus received its first call in August
2007
CamSur & Davao centers consecutively launched on Christmas Eve and New Year’s Eve
2008
Awarded as Outstanding Employer (PEZA) & Commitment to Quality Management (PQA); PCC-Taguig & Tarlac Sites went live in October & November
2009
Received an Excellence Award with the Most Number of Offices in New Wave Cities (CITEM)
2010
Reached 10,000 employees making Sutherland one of the Largest BPO Company in the Philippines; Recognized as Fastest Growing BPO (ICT) & Outstanding Employer (PEZA) for the 2nd time
2011
Given an Outstanding Employer (PEZA) Award for the 3rd Time; Launched Carmona Incubation Site in December
2012
Cubao, Quezon City site opened in January; Elevated to PEZA’s Outstanding Employer Hall of Fame; Carmona Campus Groundbreaking
5,009 7,201 9,911 12,784
13,193 ~15,000 Year on Year Ending Head Count
© 2012 Sutherland Global Services Inc., All rights reserved. Privileged and confidential information of Sutherland Global Services Inc.
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Sutherland Philippine Centers Aparri
LAOAG CITY Vigan
TARLAC CITY
Cagayan Valley La Union Hundred Islands
Ilocos
BAGUIO CITY DAGUPAN CITY
MAKATI CITY
TAGUIG CITY
QUEZON CITY
CARMONA
TARLACCentral Luzon PAMPANGA Subic Bay
Corregidor
GREATER MANILA AREA Laguna
Tagaytay
Bicol Region
Batangas
CLARK
Puerto Galera Mindoro
CAMARINES SUR LEGAZPI CITY Sorsogon Romblon
Samar
Boracay
Eastern Visayas
Western Visayas
El Nido
Leyte
ILOILO Bacolod
Cebu
Puerto Prinsesa
Bohol Palawan
CAMSUR
Central Visayas Northern Mindanao
Tubataha Reef
CAGAYAN DE ORO Western Mindanao
Southern Mindanao Zamboanga
Sulu Archipelago
Sulu Island
LEGEND: Delivery Centers Remote Recruitment & Training Centers Delivery Centers – Expansion Plan
Central Mindanao Fort Pilar
TAGUM CITY
METRO DAVAO
GENERAL SANTOS CITY
DAVAO CITY Tawi-tawi
© 2012 Sutherland Global Services Inc., All rights reserved. Privileged and confidential information of Sutherland Global Services Inc.
www.sutherlandglobal.com May 8, 2014
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Marquee Clients 9
© 2012 Sutherland Global Services Inc., All rights reserved. Privileged and confidential information of Sutherland Global Services Inc.
www.sutherlandglobal.com 8 May 2014 May 8, 2014
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Awards and Recognitions Year
Awards & Recognition
2012
Hall of Fame Award for Outstanding Employer
2011 2010 2008
Outstanding Employer
2010
Fastest Growing BPO Company
2009
Excellence Award w/ the Most Number of New Wave Cities
2008
Commitment to Quality Award
By
Sutherland CFO Mike Bartusek receiving the Hall of Fame Award from President Benigno S. Aquino III and PEZA Director General Lilia de Lima (April 2012)
© 2012 Sutherland Global Services Inc., All rights reserved. Privileged and confidential information of Sutherland Global Services Inc.
www.sutherlandglobal.com May 8, 2014
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Thank you.
© 2012 Sutherland Global Services Inc., All rights reserved. Privileged and confidential information of Sutherland Global Services Inc.
www.sutherlandglobal.com May 8, 2014
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