SAFETY HANDBOOK 2017/18

Table of Contents 1.

INTRODUCTION ................................................................................................................... 3

2. PURPOSE .............................................................................................................................. 3 3. SAFETY CULTURE .................................................................................................................. 3 4. WORK HEALTH & SAFETY POLICY .......................................................................................... 4 5. COMMUNICATION & CONSULTATION ................................................................................... 5 6. ACTIVE SUPERVISION ............................................................................................................ 5 7. CREW CHIEF - WHS PAPERWORK .......................................................................................... 5 8. SHOWCALL SAFETY INDUCTION ............................................................................................ 5 9. VENUE SAFETY INDUCTIONS (ONLINE) .................................................................................. 6 10. EVENT SAFETY INDUCTIONS (FACE TO FACE) ......................................................................... 6 11. GENERAL CONSTRUCTION INDUCTION CARD ........................................................................ 6 12. CODE OF CONDUCT ............................................................................................................... 7 13. HIGH RISK LICENSES .............................................................................................................. 8 14. RISK MANAGEMENT ............................................................................................................. 8 15. RISK CONTROL ...................................................................................................................... 9 16. SAFE WORK METHOD STATEMENTS ...................................................................................... 9 17. FORKLIFT OPERATIONS ......................................................................................................... 9 18. FORKLIFT AWARENESS ........................................................................................................ 10 19. MANUAL HANDLING (STEEL CREW) ..................................................................................... 10 20. MANUAL HANDLING (GENERAL) ......................................................................................... 11 21. PERSONAL PROTECTIVE EQUIPMENT (PPE) ......................................................................... 11 22. SAFE WORK PRACTICES ....................................................................................................... 11 23. PREVENTING SLIPS & TRIPS ................................................................................................. 12 24. SAFE USE OF LADDERS ........................................................................................................ 12 25. WORKING OUTDOORS ........................................................................................................ 12 26. SAFE USE OF TOOLS ............................................................................................................ 13 27. WORKING WITH ELECTRICITY .............................................................................................. 13 28. MANAGING FATIGUE .......................................................................................................... 14 29. REPORTING UNSAFE CONDITIONS ...................................................................................... 14 30. EMERGENCY PLAN (VENUE) ................................................................................................ 15 31. EMERGENCY PROCEDURES ................................................................................................. 15 32. INCIDENT REPORTING ......................................................................................................... 16 33. SUMMARY .......................................................................................................................... 16 Showcall Crewing Pty Ltd Safety Handbook 2017 /18

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1. INTRODUCTION Creating a safe event is about understanding and managing risk, and actively working together as a team to create a positive safety culture. Safety is about teamwork, good communication and working with a positive attitude. It is more than forms, checklists and rules – it is about people and their interaction. Concerts, events and live television are a fast paced environment, dynamic in nature and one where new risks develop or change rapidly. Our collective vision should always be to ensure that risks to health and safety are eliminated or minimized to safe levels. This requires a commitment from everyone, and all of us to actively care for the wellbeing of each other.

2. PURPOSE The purpose of this handbook is to provide Showcall Crewing Pty Ltd (‘Showcall’) employees with information on health and safety, so they may better understand and manage risk. The more workers can discern risk, the more likely they are of making good decisions and observing situations that could lead to an incident. This handbook outlines the mandatory safety requirements for all Showcall employees and must be applied at every workplace.

3. SAFETY CULTURE Showcall is committed to the development of a positive safety culture amongst all workers. The concept of a positive safety culture is a useful way of understanding how a business can influence the safety ‘behaviour’ of workers. Safety culture typically refers to the collective safety beliefs; values and attitudes held by an organization, and something an organization has - such as its structure, policies & procedures. A good safety culture requires the following: Management – take a proactive approach to safety by: -

Making their commitment to safety visible Valuing the well-being of their employees Actively communicating with their employees Educating supervisors in risk management and decision-making

Supervisors – demonstrate their commitment to safety by: -

Ensuring health and safety is a priority at all workplaces Driving risk management practices and effective safety systems Reinforcing Showcall policies/procedures and those of the event. Proactively identify, report and take action on health and safety risks

Workers – demonstrate their commitment to safety by: -

Taking ownership of safety within their team Having a positive attitude towards safety Actively caring for co-workers and their well being Applying risk management processes and safety systems as instructed Proactively reporting hazards and risks to their crew chief or management

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4. WORK HEALTH & SAFETY POLICY Showcall C r e w i n g P ty L td is committed to maintaining an organisation with the utmost regard to work, health, safety and welfare. The Showcall WHS Policy outlines our commitment to safety and aims to strategically steer the company towards improvements on all levels. In applying a robust safety system, Showcall aims to comply fully with the WHS Act and WHS Regulations 2011, and applicable Codes of Practice. In simple terms we take responsibility to work safe and ensure safety with ourselves and those around us at all times. To achieve this aim, our policy sets out responsibilities and obligations of Showcall Management, Supervisors, Workers, Contractors and Subcontractors (PCBU). Showcall Management (and officers) shall: • • • • • •

Ensure that appropriate resources, time and finances are made available to support the creation, implementation and monitoring of the Showcall safety management system Communicate and consult will all workers (‘workers’ as defined in the WHS Act 2011) Drive the implementation of the Showcall safety management system Drive the implementation of this safety handbook with all Supervisors and workers Educate and empower Supervisors to represent the business and Provide appropriate training, instruction and supervision for all its workers. Showcall Supervisors shall:

• • • • • •

Co-operate with Management in the creation, implementation and monitoring of the safety management system. Co-operate with all reasonable work, health and safety instructions provided by clients and venues Communicate and consult will all workers as prescribed by the system by remaining available to workers for WHS consultation and reporting Drive the implementation of the safety system with workers by providing a positive example of WHS commitment and leadership Provide appropriate instruction and supervision for all workers Facilitate and encourage active safety reporting by all workers. Showcall employees shall:

• • • • • • • •

Comply with the WHS Policy and Safety Handbook Comply with any Safe Work Practices (SWP) Comply with Risk Management Strategies & risk assessments Comply with Safe Work Method Statements(SWMS) & other instructions Wear appropriate PPE as directed including boots, vests and hard hats (where required). Ensure that they actively identify and report hazards and risks Partake in WHS consultation and offer solutions to management on WHS issues Take reasonable care of their own safety and the safety of others that may be affected by their conduct. Approved by: Phillip English Position: Managing Director Date of Issue:

Signature: Next Review:

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5. COMMUNICATION & CONSULTATION Showcall values open communication and consultation, and encourages all of its workers to actively communicate safety matters and raise issues in a timely manner. Consultation in relation to health and safety matters is undertaken by: - Regular scheduled briefings with workers - Regular scheduled meetings with Crew Chiefs - Regular discussion with hirers & experts All workers are instructed to report to their Crew Chief if they have anything to report, or if they would like any assistance or information.

6. ACTIVE SUPERVISION All Showcall crew chiefs play an important role within the business and in the creation of a safe workplace. Showcall crew chiefs are educated and empowered to make decisions and direct employees on any given event or production. Good supervisors are constantly observing and interacting with employees. They lead by example and assist in the development of a positive safety culture. All employees are required to follow directions from their crew chief.

7. CREW CHIEF - WHS PAPERWORK It is the responsibility of Showcall crew chiefs to implement work health and safety procedures on any given event. Crew chiefs will be provided with the necessary documents to enable them to: -

document briefings (consultation) instruct workers (safe work methods) manage risks (risk assessment) report hazards and incidents (incident report)

It is the responsibility of the Showcall crew chief to ensure that the procedures of the safety management system are applied.

8. SHOWCALL SAFETY INDUCTION All Showcall workers must complete a face to face safety induction prior to commencing work for the first time with the business. This is typically conducted in group settings and delivered by senior Showcall crew chiefs. Key topics that will be discussed at the induction include: -

WHS Policy Safety Handbook Safe Work Methods Manual Handling Code of Conduct

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9. VENUE SAFETY INDUCTIONS (ONLINE) All major venues utliise online safety inductions and you will be required to complete an online course. Generally you will be notified by management and provided with a link and password. If you have been instructed to complete an online induction, you must ensure that this is done well before the day of the bump in and a copy of your completion certificate is forwarded to Showcall management. If you arrive at the venue and you have not completed your induction you may not be permitted access. Showcall employees must comply with any reasonable direction from the venue in relation to health and safety, and ensure that the venues guidelines are strictly followed.

10. EVENT SAFETY INDUCTIONS (FACE TO FACE) Most major events and television productions incorporate a face to face safety induction. Typically this is delivered in group settings by the clients safety supervisor or other key staff. All Showcall employees must attend the safety induction and adhere to any event specific instructions relating to health and safety.

11. GENERAL CONSTRUCTION INDUCTION CARD All Showcall workers must have a valid, legible construction induction “white card” if you wish to have ongoing work with the business. This ensures that all workers have a better understanding of health and safety in particular: -

Work Health & Safety Act & Regulations 2011 Hazard Identification & Risk Management Safe Work Method Statements (SWMS) Basic emergency procedures Causes of Fires and types of controls

Interstate equivalents are accepted as long as they valid. White cards must be carried by Showcall workers at all times. If a worker cannot produce their white card they will not be permitted to work on that particular shift.

All new employees will be given six weeks from commencement to complete and produce their white card. Steel crew must have a valid white card when they commence. Showcall Crewing Pty Ltd Safety Handbook 2017 /18

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12. CODE OF CONDUCT Showcall operates with a high degree of professionalism and has a unique position in the market. The standards of behavior of all employees are critical in maintaining the business. All employees are required to comply fully with the Showcall code of conduct and ensure that their co-workers do likewise. General Principles All Showcall employees must act respectfully and courteously at all times. Employees must not practice, condone, facilitate or collaborate with any form of discrimination, harassment or bullying on the basis of race, colour, gender, sexual orientation, age, religion or national origin.Treat all co-workers, contractors, road crew and performers with respect, courtesy, fairness and in good faith. 
 Drugs and Alcohol The consumption of alcohol at Showcall workplaces is prohibited. The use of illicit or nonprescription drugs is strictly illegal and grounds for dismissal. If you are taking prescribed medication and this may affect your safety (or that of others), you must report this to management. Smoking and Vaping Smoking tobacco products (cigarettes, pipes and e-cigarettes) is prohibited except in designated smoking areas. Cigarette butts should be disposed of in receptacles and/or bins. Smoking breaks during shifts will be managed by the crew chief. Uniform and Grooming Standards It is in the best interests of Showcall to ensure that all employees present a professional image to its clients, venues and patrons. It is expected that all employees will dress in a manner consistent with good hygiene, safety and good taste. Showcall T-shirts must be worn and be clean at all times. Black jeans or cargo pants must be worn and also be clean. Language & Conduct Employess are expected not to use objectionable or obscene language at any time whilst at a Showcall workplace. Employees are expected to act and behave professionally and be courteous to clients, venues and international crew. In the event that any person feels like they are being spoken to harshly or rudely, this should be raised immediately with the crew chief. Mobile Phones Mobile phones are important as they allow ready communication from the office however; all employees must refrain from using their phone during work shifts. Excessive usage is a distraction and presents the wrong impression to clients. Whilst using a mobile at work – all employees are advised that web surfing to adult sites, gambling sites and other such sites are prohibited. Photography & Social Media Employees are prohibited from taking photos at any time when working with Showcall. In most cases, taking pictures may be a breach of the client or artists privacy policy. Posting comments, photos and tweets about a set, stage, artist or production is also prohibited.

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13. HIGH RISK LICENSES Depending on the type of work or mobile plant used – specialty licences are a requirement. High risk licences are required for operating: - Forklifts (LF) - Elevated Work Platforms 11m+ (WP) High risk licences are also a requirement for employees involved in: - Dogging (DG) - Rigging (RB, RI, RA) - Scaffolding (SB, SI, SA) Showcall employees are restricted from conducting any work that requires a high risk licence unless the work has been approved by management, and the employee has been provided instruction and training. All high risk licences must be carried by the worker at all times.

14. RISK MANAGEMENT Showcall Crewing Pty Ltd has a comprehensive hazard identification, risk assessment and risk management procedure that is applied across the business and its workplaces. A risk register is maintained that includes the key hazards and risks that employees may be exposed to, and it includes the risk controls that are applied. Hazard means a situation or thing that has the potential to harm a person. Hazards at work may include: noisy machinery, a moving forklift, chemicals, electricity, working at heights, a repetitive job, bullying and violence. Risk is the possibility that harm (death, injury or illness) might occur when a person is exposed to a hazard. Risk control means taking action to eliminate health and safety risks. This may include isolating the work area, using forklifts, installing work lights or applying safety procedures etc. Showcall Crewing Pty Ltd management is responsible for implementing the WHS Hazard Identification and Risk Assessment Procedure across the business. Management have the responsibility to: -

Understand and implement the process and procedures of risk management Identify the hazards and risks that employees may be exposed too Ensure employees receive training and instruction in relation to risk management Monitor and review the effectiveness of risk controls

Showcall management is committed to maintaining a live risk register that is updated as new risks emerge or as they are identified for specific activities.

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15. RISK CONTROL The most important aspect of managing risks to health and safety is the application of risk controls. Showcall has developed a range of controls for typical hazards at their workplaces. All employees are responsible for: -

Ensuring they actively apply Showcall risk controls Reporting any emerging hazards and risks immediately Following safe work method statements (SWMS) Following safe work practices (SWP) Wearing personal protective equipment (PPE)

16. SAFE WORK METHOD STATEMENTS A safe work method statement is a document that sets out specific high risk construction work to be carried out in the workplace, the hazards arising from these activities, and the control measures that must be put in place. Showcall has developed the following safe work method statements: - Forklift Operations - Manual Handling (Steel Crew) - Manual Handling (General) All employees are required to attend instruction and training in the Showcall safe work method statements (SWMS) and their application in the workplace. All employees are required to adhere to the safety controls outlined in the SWMS at all times.

17. FORKLIFT OPERATIONS Most events and television productions utilize a variety of different forklifts for unloading trucks and moving equipment around the venue. Only licensed operators who have been engaged specifically for forklift duties can operate a forklift. Authorised Showcall forklift operators must: - Have a current high risk licence issued by Work Cover NSW (or interstate equivalent) for forklift operations. - Attend a forklift training session and be instructed in the Showcall Forklift safe work method statement (SWMS) and how to apply it. - Always abide by any venue and client directions on travel speeds, unloading areas and practices. - Operate the forklift in accordance with conditions of the licence and manufacturers guidelines. Under no circumstance should any Showcall employee operate a forklift unless they have been authorized by management. Showcall Crewing Pty Ltd Safety Handbook 2017 /18

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18. FORKLIFT AWARENESS All Showcall employees are often required to work in proximity to forklifts. Whether that be during truck unloading/loading, or to assist workers with large or heavy loads. Showcall employees must: -

Always wear a high visibility vest Maintain a safe distance from moving forklifts Establish eye contact with the operator if approaching Never approach a moving forklift to speak. Wait for the forklift to stop and the operator has acknowledged your presence. Keep clear of truck unloading zones Do not walk alongside forklifts Never climb onto forklit tynes Never be raised on or in anything with a forklift

19. MANUAL HANDLING (STEEL CREW) Showcall often provides dedicated steel crew for major outdoor events. These crew work directly with licensed scaffolders and assist them by carrying scaffold components. Only employees who have been engaged specifically as “steel crew” can carry scaffolding. Authorised Showcall steel crew must: - Have a valid general construction induction (white card). - Attend a scaffold handling training session and be instructed in the Showcall “Manual Handling” (Steel Crew) safe work method statement (SWMS) and how to apply it. This will be done at the induction prior to your first shift. - Always abide by any venue and client directions on scaffold bone yards or grass protection. - Never work at height higher than 2m. - Wear high visbility vest, safety helmet and safety boots. - Observe instructions in the event of inclement weather and lightning. Under no circumstance should any Showcall employee undertake steel work unless they have been authorized by management.

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20. MANUAL HANDLING (GENERAL) Showcall is generally engaged to provide a labour force for concerts and television productions. Showcall employees work with touring crew (local and international) and other contractors to set up the production equipment and band backline. All Showcall employees must: - Attend a training session and be instructed in the Showcall “Manual Handling” safe work method statement (SWMS) and how to apply it. This will be done at your induction prior to your first shift. - Work together as a team. This means carrying your share of the equipment, helping others in need, and looking out for each others back. Under no circumstance should any Showcall employee carry equipment that is too heavy, precarious or poorly strapped down. If you are asked to carry something that you feel is unsafe or beyond your physical capabilities, report this matter to the crew chief.

21. PERSONAL PROTECTIVE EQUIPMENT (PPE) Personal Protective Equipment (PPE) is anything used or worn by a person to minimise risk to the person’s health or safety and includes a wide range of clothing and safety equipment. PPE includes boots, face masks, hard hats, ear plugs, respirators, gloves, safety harnesses and high visibility clothing. All employees are required to wear the following PPE to every workplace. -

High visibility vest Safety Boots (soft shoes such as runners are prohibited) Safety Helmet

Arriving for a shift without the above personal protective equipment may result in the employee being restricted from commencing work. Borrowing equipment from the venue or client is unacceptable. Vests and Hard hats are provided at your first induction (see Employment Manual for more details). You must have your own steel toed boots (see Employment Manual for more details).

22. SAFE WORK PRACTICES Safe work practices are simple guidelines and instructions on how to use a particular tool, piece of equipment or a work activity. Showcall has developed a series of safe work practices which can be easily applied, regardless of the worksite or location.

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23. PREVENTING SLIPS & TRIPS Preventing slips and trips is about good housekeeping and pre-work inspection of the workplace. -

Conduct a good inspection of the work area that will be used Look for any objects or equipment that may pose a risk Move (or have moved) any low lying objects Is there anything that might cause a slip – liquid, food, oil etc. Is lighting state suitable for the intended work? Is there a ramp for moving equipment? How is this with grip? Is there suitable travel corridors for equipment and risers? Are cables run away from the work area or taped down? Is production equipment clearly visible to workers?

24. SAFE USE OF LADDERS Ladders used by Showcall employees must be inspected prior to use. In most environments a non-conductive ladder (not aluminium) should be used if you are working with powered equipment, lights etc. -

Seek assistance when moving long ladders Confirm and use the correct length ladder Clear the travel corridor when moving the ladder Clear the work area and ensure it is a flat surface Seek another person to foot the ladder for you Do not stand on the top step of any ladder Maintain three points of contact at all times Do not position in front of a door

25. WORKING OUTDOORS Showcall operates regularly on outdoor events. All employees should monitor the weather and ensure that they pack adequate clothing for the conditions. -

What will the weather be at the event location? If wet – do you have a rain jacket and change of clothes? If hot – do you have adequate attire and a hat? Do you have sunglasses and sun-screen?

Showcall encourages all employees to educate themselve about skin cancer and to have a regular check up at a skin cancer clinic. Its also important that you examine your own skin and have anything unusual looked at by a doctor.

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26. SAFE USE OF TOOLS Showcall expects all employees to have their own tools for the work that they conduct. Typically this means a set of adjustable wrenches (shifters) and/or podgers with ratchet mechanism for truss bolts and scaffold clamps. You will be notified if you need any of these prior to your shift. -

Inspect all tools prior to their use Use the right tool for the job at hand Always ask to borrow tools and return them when finished Do not overtighten nuts or bolts Keep tools secure on your belt Never through tools – always pass them

27. WORKING WITH ELECTRICITY Showcall expects all clients, venues and hirers to ensure that electrical equipment provided has been inspected, tested and tagged prior to being brought onsite. Untagged electrical equipment must never be used. - ensure only appropriately licensed or registered electricians carry out electrical work - providing safe and suitable electrical equipment for example not using leads and tools in damp or wet conditions unless they are specially designed for those conditions - inspecting leads for damage before use and removing any that are damaged from the workplace. - ensuring power circuits are protected by the appropriate rated fuse or circuit breaker to prevent overloading - so far as is reasonably practicable arranging electrical leads so they will not be damaged: o not running leads across the floor or ground, through doorways and over sharp edges o using lead stands or insulated cable hangers to keep leads off the ground o using cable protection ramps or covers to protect cables and cords, where applicable - using Residual Current Devices (RCDs) (also known as ‘safety switches’) to protect workers using portable equipment as required by WHS Regulations - determining the reason why an RCD, circuit breaker or other over current protective device disconnected the electricity before it is switched back on - ensuring RCDs are effective by regular testing

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28. MANAGING FATIGUE Showcall operates at a high volume of events and television productions in peak periods such as summer. Fatigue management is a major consideration for all employees. In a work context, fatigue is a state of mental and/or physical exhaustion that reduces a person’s ability to perform work safely and effectively. It can occur because of prolonged or intense mental or physical activity, sleep loss and/or disruption of the internal body clock. Signs of fatigue include: -

tiredness even after sleep reduced hand-eye coordination or slow reflexes short term memory problems and an inability to concentrate blurred vision or impaired visual perception a need for extended sleep during days off work.

To reduce the risk of being involved in a work incident caused by fatigue, you should: - understand your sleep, rest and recovery needs and obtain adequate rest and sleep away from work. - seek medical advice and assistance if you have or are concerned about a health condition that affects your sleep and/or causes fatigue - assess your own fitness for work before commencing work - monitor your level of alertness and concentration while you are at work - look out for signs of fatigue in the people you work with - in consultation with your supervisor, take steps to manage fatigue, for example take a break or short nap (night shift), maintain hydration (drink water), do some stretching or physical exercise, adjust the work environment (lighting, temperature) - talk to your supervisor or manager if you foresee or experience being impaired by fatigue likely to create a health and safety risk e.g. because of a health condition, excessive work demands or personal circumstances - assess your fatigue levels after work and take suitable commuting and accommodation options (e.g. avoiding driving if fatigued)

29. REPORTING UNSAFE CONDITIONS Showcall management supports all employees that raise genuine concerns or identify hazards in the workplace. In the event that a hazard or risk is identified in the workplace, the crew chief should be immediately contacted. Where there is no crew chief present, concerns can be raised with the venue or their safety personnel.

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30. EMERGENCY PLAN (VENUE) Showcall employees are expected to have a good understanding of basic emergency preparedness and response. Most venues have comprehensive emergency plans in place, dedicated security and medical personnel. It is the responsibility of the crew chief to discuss the venue specific emergency plan with the hirer (or venue). Showcall employees should be briefed on: -

persons responsible for managing emergencies emergency contacts location of assembly areas emergency sirens and evacuation procedures fire protection equipment extreme weather and shelter chemicals and dangerous goods first aid staff and location of equipment

31. EMERGENCY PROCEDURES It is the responsibility of all Showcall employees to ensure that they act in a safe and responsible manner, ensuring that they do not perform any action that will result in a risk to the health of any other individual. 
 Emergency Evacuation In the event emergency sirens are activated (or you are instructed): -

stop work immediately evacuate all Showcall employees call emergency services on 000 or on 112 from a mobile phone notify Showcall management immediately assemble in the nominated assembly points until you receive further instructions from the client, venue or emergency services personnel - verify all Showcall employees present and accounted for Fire Response In the event of a fire: -

stop work immediately notify client, venue staff evacuate all Showcall employees call emergency services on 000 or on 112 from a mobile phone. notify Showcall management immediately fight fire if trained to do so.

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First Aid In the event a Showcall employee requires first aid: -

notify client, venue staff assist injured worker notify Showcall management immediately complete patient treatment form provide completed form to management

32. INCIDENT REPORTING An incident is an occurrence such as a near-miss, damage to property, first aid treatment, and serious injury/death. All incidents must be reported to Showcall immediately by mobile phone (in the first instance). All incidents, particularly near misses/hits, must be reported using the designated Incident Report Form and a formal review/investigation carried out. Please see the Crew Chief or Venue staff. When completing the incident report use the following as a guide: Who

Names and job titles of persons involved or injured Witness names Observe the work being performed. Look at postures, grips, force being applied, and lifting. Interview the injured workers and a representative sample of other workers who are required to carry out the work being observed.

What

A description of the accident and sequence of events that preceded the accident. Determine the root and surface causes, including the: Physical demands of the job Equipment or mechanical factors Methods or procedures Environmental conditions Include objective descriptors and values where possible, such as weights, reaches, heights, distances, and duration and frequency of activity.

When Where

When did the accident happen (for example, date, time of day, shift)? Where did the accident happen (for example, place, venue or name of equipment)?

33. SUMMARY The creation of a safe workplace requires a commitment from everyone. Showcall employees are encouraged to raise concerns, ask questions, seek knowledge and actively support and assist their co-workers.

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