Twitter​ ​Changes​ ​Make​ ​Customer​ ​Relations​ ​Even​ ​Easier

At​ ​least​ ​two-thirds​ ​of​ ​the​ ​adult​ ​American​ ​population​ ​has​ ​used​ ​Twitter​ ​as​ ​a​ ​means​ ​of​ ​reaching​ ​out to​ ​various​ ​companies.​ ​ ​In​ ​some​ ​cases,​ ​the​ ​interaction​ ​is​ ​positive,​ ​or​ ​comes​ ​in​ ​the​ ​form​ ​of​ ​a recommendation​ ​to​ ​friends​ ​and​ ​followers.​ ​ ​In​ ​other​ ​cases,​ ​these​ ​tweets​ ​are​ ​worded​ ​as complaints.​ ​ ​In​ ​fact,​ ​nearly​ ​half​ ​of​ ​the​ ​adult​ ​population​ ​has​ ​shared​ ​negative​ ​reviews​ ​of​ ​products, services,​ ​or​ ​of​ ​a​ ​company’s​ ​customer​ ​service. The​ ​takeaway​ ​–​ ​monitoring​ ​your​ ​twitter​ ​feed​ ​is​ ​nothing​ ​short​ ​of​ ​essential. Social​ ​Media​ ​Examiner​ ​has​ ​touched​ ​on​ ​this​ ​topic​ ​in​ ​various​ ​blog​ ​posts​ ​–​ ​suggesting​ ​that​ ​it​ ​is very​ ​important​ ​to​ ​have​ ​a​ ​plan​ ​in​ ​place​ ​before​ ​the​ ​customers​ ​have​ ​the​ ​opportunity​ ​to​ ​tweet​ ​to​ ​the brand. This​ ​is​ ​a​ ​very​ ​public​ ​arena.​ ​ ​Saying​ ​the​ ​wrong​ ​thing,​ ​or​ ​even​ ​saying​ ​the​ ​right​ ​thing​ ​in​ ​the​ ​wrong way,​ ​can​ ​cause​ ​a​ ​serious​ ​reputation​ ​disaster.​ ​ ​It​ ​is​ ​easy​ ​to​ ​make​ ​a​ ​mistake​ ​in​ ​responding​ ​to social​ ​chatter,​ ​particularly​ ​when​ ​the​ ​tweets​ ​are​ ​attacking​ ​your​ ​brand,​ ​product,​ ​service,​ ​or customer​ ​interaction.​ ​ ​But,​ ​setting​ ​aside​ ​emotion,​ ​to​ ​respond​ ​in​ ​a​ ​respectful,​ ​timely​ ​manner​ ​can give​ ​the​ ​person​ ​on​ ​the​ ​other​ ​end,​ ​and​ ​a​ ​much​ ​larger​ ​Twitter​ ​audience,​ ​a​ ​great​ ​impression​ ​of your​ ​customer​ ​relations. In​ ​the​ ​same​ ​blog​ ​post,​ ​Social​ ​Media​ ​Examiner​ ​acknowledged​ ​the​ ​fact​ ​that​ ​the​ ​Twitter 140-character​ ​limit​ ​can​ ​make​ ​it​ ​difficult​ ​to​ ​say​ ​everything​ ​that​ ​you​ ​need​ ​to​ ​voice​ ​to​ ​your customers.​ ​The​ ​writer​ ​suggested​ ​using​ ​the​ ​reply​ ​feature,​ ​removing​ ​your​ ​Twitter​ ​handle​ ​(which

automatically​ ​appears​ ​when​ ​you​ ​click​ ​reply​ ​on​ ​a​ ​tweet),​ ​and​ ​using​ ​this​ ​to​ ​continue​ ​your message​ ​to​ ​the​ ​consumer. That​ ​may​ ​not​ ​be​ ​necessary​ ​any​ ​longer,​ ​however.​ ​ ​Twitter​ ​has​ ​changed​ ​the​ ​rules,​ ​in​ ​a​ ​great​ ​way. The​ ​140-character​ ​rule​ ​is​ ​still,​ ​technically,​ ​in​ ​effect,​ ​but,​ ​there​ ​is​ ​one​ ​major​ ​difference.​ ​ ​There​ ​are certain​ ​aspects​ ​of​ ​tweets​ ​that​ ​will​ ​no​ ​longer​ ​apply​ ​to​ ​the​ ​140-character​ ​count.​ ​ ​For​ ​instance, when​ ​you​ ​hit​ ​reply,​ ​to​ ​the​ ​customer​ ​tweet​ ​about​ ​your​ ​brand,​ ​that​ ​person’s​ ​Twitter​ ​handle​ ​will automatically​ ​appear​ ​(@soandso).​ ​ ​Before​ ​the​ ​rule​ ​change,​ ​that​ ​handle​ ​would​ ​have​ ​counted​ ​as characters,​ ​thereby​ ​further​ ​restricted​ ​the​ ​length​ ​of​ ​your​ ​return​ ​message.​ ​ ​Now,​ ​that​ ​will​ ​no​ ​longer be​ ​the​ ​case.​ ​ ​Additionally,​ ​you​ ​can​ ​include​ ​links,​ ​photos,​ ​gifs,​ ​and​ ​more​ ​without​ ​limiting​ ​your voice. If​ ​there​ ​is​ ​a​ ​particular​ ​question​ ​that​ ​your​ ​customer​ ​has​ ​asked​ ​via​ ​Twitter,​ ​for​ ​instance,​ ​you​ ​can respond​ ​with​ ​140​ ​characters,​ ​for​ ​that​ ​person’s​ ​benefit​ ​and​ ​that​ ​of​ ​anyone​ ​else​ ​seeing​ ​the​ ​tweet, but​ ​also​ ​link​ ​to​ ​an​ ​informational​ ​page​ ​on​ ​your​ ​website.​ ​ ​This​ ​will​ ​undoubtedly​ ​improve​ ​your ability​ ​to​ ​handle​ ​the​ ​brand-related​ ​chatter​ ​on​ ​Twitter.

Contact​ ​Details: Global​ ​Solution​ ​HE Beverly​ ​Hills,​ ​California Email:​ ​[email protected] LinkedIn:​​ ​https://www.linkedin.com/in/Brunoheofficial Twitter:​​ ​https://twitter.com/brunoheofficial Recommended​ ​Content: Social​ ​Media​ ​Management​ ​Sites,​ ​CA Social​ ​Media​ ​Manager​ ​Program,​ ​CA Social​ ​Media​ ​Marketing​ ​Management​ ​Tools,​ ​CA Social​ ​Media​ ​Management​ ​Software​ ​Reviews,​ ​CA Social​ ​Media​ ​Management​ ​Solutions,​ ​CA Social​ ​Media​ ​Manager​ ​Website,​ ​CA Social​ ​Media​ ​Management​ ​Pricing,​ ​CA Social​ ​Media​ ​Management​ ​Platform,​ ​CA Social​ ​Management​ ​Tools,​ ​CA Best​ ​Social​ ​Media​ ​Management​ ​Tools,​ ​CA

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Social Media Management Company Names, CA.pdf

Additionally, you can include links, photos, gifs, and more without limiting your. voice. If there is a particular question that your customer has asked via Twitter, for instance, you can. respond with 140 characters, for that person's benefit and that of anyone else seeing the tweet,. but also link to an informational page on your ...
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