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From
Muhammad Imran (Emmi) MBA (Management) 4th Semester Burewala Cell # 0300-6995937
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FINALTERM EXAMINATION Spring 2009 MGMT625- Change Management (Session - 1) Question No: 1
( Marks: 1 ) - Please choose one
Kurt Lewin's three-step model for successful change in organizations includes: Unfreeze, move and freeze Unfreeze, change and refreeze Change, refreeze and unfreeze Refreeze, move and unfreeze Question No: 2
( Marks: 1 ) - Please choose one
"An organization adjusts its pricing in response to decline in customer demand". This is an example of which type of learning? Single-loop learning Double-loop learning Surface learning Deep learning Ref: http://www.oup.com/uk/orc/bin/9780199288304/01student/mcqs/ch10/?view=Standard Question No: 3
( Marks: 1 ) - Please choose one
The process of developing synergy and the ability to think together by suspending assumptions is known as: Team learning Systems thinking Personal mastery Mental model Question No: 4
( Marks: 1 ) - Please choose one
Transformational leadership has which of the following characteristics? Employs a clear chain of command Builds a distinctive image for the organization Seeks to involve staff in the decision making process Takes the view that punishment motivate staff Ref: http://wps.pearsoned.co.uk/ema_uk_he_capon_undstratman_1/85/21909/5608941.cw/index.html Question No: 5
( Marks: 1 ) - Please choose one
Which of the following theories follows prescribed modality? Life cycle theories Teleological theories Management theories Dialectical theories Question No: 6
( Marks: 1 ) - Please choose one
Whenever any new program is introduced in an organization in order to enhance is productivity level, problem of acceptance arises which comes primarily from three sources: interpersonal, organizational and environmental. Identify which of the following is its environmental source. Competitive pressure Budgetary allocations Learning new terminology Altering superior-subordinate relationships Question No: 7
( Marks: 1 ) - Please choose one
Identify an approach which is more applicable and appropriate in context of organization and management in acquiring traits. Darwinian approach
Lamarckian approach Managerial approach Biological approach Ref: Lamarckian line, and argue that traits are acquired within a generation through learning and imitation. Most analysts believe that Lamarckian view is more applicable and appropriate than strict Darwinism in context of organisation and management, especially on the acquisition of traits. This is more in line with learning capability of an organization.
Question No: 8
( Marks: 1 ) - Please choose one
Which of the following is an internal source of structural inertia? Sunk cost New technology Government regulations Social legitimacy Question No: 9
( Marks: 1 ) - Please choose one
Which of the following enacts in an environment that is more dynamic than other types of organizations? Defender Analyzer Prospector Reactor Question No: 10
( Marks: 1 ) - Please choose one
Which of the following represents a residual type of behavior in an organization? Defender
Analyzer Prospector Reactor Ref: Ref: http://findarticles.com/p/articles/mi_hb6648/is_3_26/ai_n30977118/pg_6/
Question No: 11
( Marks: 1 ) - Please choose one
Identify a state in which a firm tries to buffer itself from its environment. Stable Unstable Neutral Constant Question No: 12
( Marks: 1 ) - Please choose one
A firm in a stable state of adaptation is also known as: Defender Analyzer Prospector Reactor Ref: A stable state describes the state of adaptation in which instead of buffering itself from the environment, the firm is open to it and, in fact offers a reactive move in keeping with every move of the environment. The firm reacts to environmental changes and complies with environmental mandate. Called an analyzer
Question No: 13
( Marks: 1 ) - Please choose one
Which of the following best describes the role of strategy with reference to competitors?
Make best use of resources Achieve competitive advantage Make profits for the organization Make the best products and services Question No: 14
( Marks: 1 ) - Please choose one
Which of the following is NOT a key task for those who are involved in seeking political agreements over strategic change? Negotiate any necessary 'side deals' to get people by their side Identify influential supporters and persuade them to support the new strategy Seek out potential opposition and attempt to change opinions or at least, to neutralize them Build the maximum consensus for the new proposals, preferably prior to any formal decision meeting Question No: 15
( Marks: 1 ) - Please choose one
Which of the following refers to the competitive environment of the firm? Content Outer Context Inner Context Process Question No: 16
( Marks: 1 ) - Please choose one
Which of the following best describes an 'intended' strategy? An expression of desired strategic direction deliberately formulated or planned by managers A strategic direction that emerges from a stream of decisions
A strategy that provides a set of standards which all employees in an organization should strive to attain A strategy that is the product of competitive pressure Ref: Ref: http://wps.pearsoned.co.uk/ema_uk_he_johnson_excorpstrat_7/26/6678/1709583.cw//1709585/index.html
Question No: 17
( Marks: 1 ) - Please choose one
Which of the following is a major cause of organizational failure among the management-related factors? Technological advancements Dependency on a single customer Incompetent leadership Difficulties in obtaining raw material Question No: 18
( Marks: 1 ) - Please choose one
Which of the following strategies is concerned with how a firm will compete in a particular business? Corporate strategy Business strategy Functional strategy Process strategy Ref: http://free-books-online.org/management/change-management/higgins-08-s-model%E2%80%93-an-adaptation-from-waterman%E2%80%99s-seven-s-model/ Question No: 19
( Marks: 1 ) - Please choose one
Which of the following strategies supports the business strategy?
Corporate strategy Operational strategy Functional strategy Process strategy Ref: Functional strategies support the business strategy. Functional strategies in the areas of marketing,
finance, operations, human resources management, R & D, information, and logistics should be aligned with the business strategy
Question No: 20
( Marks: 1 ) - Please choose one
Identify a systematic variable which hampers execution of strategic change? Too many hierarchical levels Overly narrow span of control Inflexible budgeting systems Responsibility without authority
Question No: 21
( Marks: 1 ) - Please choose one
Identify a structural variable which hinder execution of strategic change? Overly rigid formal planning systems Restricted communication channels Inflexible budgeting systems Oppressive control systems Question No: 22
( Marks: 1 ) - Please choose one
Identify a structural variable which hampers execution of strategic change? Overly rigid formal planning system
Inflexible budgeting systems Oppressive control systems Responsibility without authority Question No: 23
( Marks: 1 ) - Please choose one
Which of the following is a part of tangible organizational context? Organization culture Organizational politics Organizational environment Organizational resources Question No: 24
( Marks: 1 ) - Please choose one
According to managerial perspective, success can be achieved by following multiple paths instead of single path. This refers to: Scientific management Contingency school of thought Concept of equi-finality Concept of pluralism Question No: 25
( Marks: 1 ) - Please choose one
Which of the following is known as revenue centric approach?
Activity centered change Focus on quantity or numbers Interconnectedness of various elements
Need to change every thing at once Question No: 26
( Marks: 1 ) - Please choose one
Which of the following argued that most organizations are heavily built upon their past actions in determining their future direction?
Lewin Quinn Mintzberg Lindblom Question No: 27
( Marks: 1 ) - Please choose one
Which of the following are subsystems of organizational system? Strategic planning systems Information systems Capital budgeting systems All of the given options Question No: 28
( Marks: 1 ) - Please choose one
If a computer firm transforms itself from Memory Company to a Processor Company. This is an example of which of the following? Reconfigure the value stream Redefine the driving force of the business Reconstruct the competencies of the business Redefine the value proposition to the existing or new customers
Question No: 29
( Marks: 1 ) - Please choose one
Recognizing the need but on occasional basis so that intensive innovation effort is followed by a period of inactivity refers to which of the following difficulties face by companies when they want to be innovative? Failure of perception Inappropriate innovation Episodic innovation Steady state innovation Question No: 30
( Marks: 1 ) - Please choose one
Which of the following describes radical change? It is unidirectional It is short-term based It is based on constant learning It is discontinuous Question No: 31
( Marks: 1 ) - Please choose one
Which of the following models is used for diagnosing organizational problems? Marvin Weisbord s Six-Box Model Kurt Lewin Model Punctuated Equilibrium Model Organizational Development Model Question No: 32
( Marks: 1 ) - Please choose one
Max Weber belongs to:
Germany America France Australia Question No: 33
( Marks: 1 ) - Please choose one
Complacency concept refers to: Interpretation of things on self reference basis Favoritism or protection of individuals Short term view of individuals Satisficing behavior of individuals Question No: 34
( Marks: 1 ) - Please choose one
Identify which of the following is a phase of Bullock and Batten planned change model ? Action Exploration Integration All of the given options Question No: 35
( Marks: 1 ) - Please choose one
According to which of the following Bullock and Batten planned change model is a highly applicable model for most change situations? Lewin Burnes
Mintzberg Lindblom Question No: 36
( Marks: 1 ) - Please choose one
Which of the following describes grapevine? It is formal communication It is informal communication It is nonverbal communication It s not related to communication Question No: 37
( Marks: 1 ) - Please choose one
"Change fails not because organizations are rigid and inflexible but they are impressively imaginative". Who gave this view? March Hannan Freeman Taylor Question No: 38
( Marks: 1 ) - Please choose one
Identify the leading proponents of 'Organizational ecology model'. Hannan and Freeman Weber and Taylor Schein and Quinn Mintzberg and Fayol Ref Leading proponents organization ecology school of thought are Glenn and Carroll, and Hannan and
Freeman
Question No: 39
( Marks: 1 ) - Please choose one
Identify a phase, which emphasizes on spontaneity in managerial actions through teams and the skillful confrontation of interpersonal differences. Collaboration Formalization Renewal Delegation Ref: collaboration emphasises greater spontaneity in
managerial actions through teams and the skilful confrontation of interpersonal differences.
Question No: 40
( Marks: 1 ) - Please choose one
Alfred Chandler produced classic work on the study of organizational structures. He was of the view that: Divisionalised structure is superior Strategy determines structure Structure determines strategy Centralized structure is superior Ref: So Greiner emphasises structure over strategy while Chandler focuses strategy over structure.
Question No: 41
( Marks: 1 ) - Please choose one
Which of the following acts as change agent according to MOUND model of change management? Upper level manager Middle level manager Lower level manager First line manager Question No: 42
( Marks: 1 ) - Please choose one
In organizational context, there should be very little gap between leader and follower, or between bosses and subordinates. This refers to:
Egalitarianism Provincialism Pluralism Favoritism Ref: Egalitarianism means believing in equality or maintaining, relating to, or based on a belief that all
people are, in principle, equal and should enjoy equal social, political, and economic rights and opportunities.
Question No: 43 ( Marks: 3 ) What do you know about prospector? Question No: 44
( Marks: 3 )
What are emergent strategies? Question No: 45
( Marks: 3 )
How can you differentiate between continuous and incremental changes as suggested by Burnes ? Question No: 46
( Marks: 5 )
What do you know about the categories of recruitment policies? Question No: 47
( Marks: 5 )
Authority responsibility mismatch is considered as one of biggest hindrance in the way of managerial success. Do you agree or not? Illustrate your answer in four to five lines. Question No: 48
( Marks: 10 )
Discuss the importance of organizational climate and organizational culture in change implementation process. Question No: 49
( Marks: 10 )
If a firm wants to be innovative, it may experience certain difficulties. Discuss those difficulties.
