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(PDF) The Visible Ops Handbook: Implementing ITIL In 4 Practical And Auditable Steps THE VISIBLE OPS HANDBOOK: IMPLEMENTING ITIL IN 4 PRACTICAL AND AUDITABLE STEPS EBOOK AUTHOR BY KEVIN BEHR The Visible Ops Handbook: Implementing ITIL In 4 Practical And Auditable Steps eBook - Free of Registration Rating:
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The Core of Visible Ops Visible Ops is a methodology designed to jumpstart implementation of controls and process improvement in IT organizations needing to increase service levels, security, and auditability while managing costs. Visible Ops is comprised of four prescriptive and self-fueling steps that take an organization from any starting point to a continually improving process. Making ITIL Actionable Although the Information Technology Infrastructure Library (ITIL) provides a wealth of best practices, it lacks prescriptive guidance: What do you implement first, and how do you do it? Moreover, the ITIL books remain relatively expensive to distribute. Other information, publicly available from a variety of sources, is too general and vague to effectively aid organizations that need to start or enhance process improvement efforts. The Visible Ops booklet provides a prescriptive roadmap for organizations beginning or continuing their IT process improvement journey. Why Do You Need Visible Ops? The Visible Ops methodology was developed because there was not a satisfactory answer to the question: “I believe in the need for IT process improvement, but where do I start?” Since 2000, Gene Kim and Kevin Behr have met with hundreds of IT organizations and identified eight high-performing IT organizations with the highest service levels, best security, and best efficiencies. For years, they studied these high-performing organizations to figure out the secrets to their success. Visible Ops codifies how these organizations achieved their transformation from good to great, showing how interested organizations can replicate the key processes of these high-performing organizations in just four steps: 1. Stabilize Patient, Modify First Response – Almost 80% of outages are self-inflicted. The first step is to control risky changes and reduce MTTR by addressing how changes are managed and how problems are resolved. 2. Catch and Release, Find Fragile Artifacts – Often, infrastructure exists that cannot be repeatedly replicated. In this step, we inventory assets, configurations and services, to identify those with the lowest change success rates, highest MTTR and highest business downtime costs. 3. Establish Repeatable Build Library – The highest return on investment is implementing effective release management processes. This step creates repeatable builds for the most critical assets and services, to make it “cheaper to rebuild than to repair.” 4. Enable Continuous Improvement – The previous steps have progressively built a closed-loop between the Release, Control and Resolution processes. This step implements metrics to allow continuous improvement of all of these process areas, to best ensure that business objectives are met. This publication consists of details of , as well as other about . Our website was introduced by using a wish to serve as a total online electronic catalogue which offers usage of great number of PDF file e-book catalog. You will probably find many kinds of e-publication and also other literatures from the paperwork data source. In case you are trying to understand how to get The Visible Ops Handbook: Implementing ITIL In 4 Practical And Auditable Steps eBooks, you must go thorough investigation on well-liked search engines like google with the search phrases download Kevin Behr PDF eBooks in order for you personally to only get PDF formatted books to download which are safer and virusfree you will find an array of sites catering to your requirements. Most of these web sites have a enormous collection of PDF eBooks which you'll be able to use for your advantage. A few of them need you to spend a paltry sum at the time of registration. Once the sum is paid, you get an unlimited access to several of the most searched-for eBooks around the internet. Again, there are web sites, where you do not demand any
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eBook ID: 57-DFD067707183406 | Author: Kevin Behr
The Visible Ops Handbook: Implementing ITIL In 4 Practical And Auditable Steps PDF eBook
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