Timestamp

Username

1/27/2010 9:39:45 [email protected]

Describe Nature of problem

What is not working?

What do you believe caused the problem

How was the Covered under problem resolved warranty? Replaced due to out-of-warranty no

3/12/2010 15:54:55 [email protected]

Cracked screen IRC ACER 12 - No more wireless, even after imaging. Netbook freezing up Netbook not booting up

3/12/2010 15:55:11 [email protected]

Grub 17 error

OS

1/27/2010 9:40:43 [email protected]

Hard drive failure.

Hardware

1/27/2010 9:41:00 [email protected]

Hardware

1/27/2010 10:49:42 [email protected]

Hard drive failure Keyboard keys missing Keyboard keys missing Ethernet port was Dead on Arrival. Could not image the netbook Keys came off the keyboard Keyboard Keys Missing

1/27/2010 10:51:03 [email protected]

Bad Battery

Hardware

Hard drive failure Display out GRUB error, missing file system on startup. Room 1750 - Dell #29 - Broken off "B" key.

Hardware Hardware

Came to us like this Sent to Dell Ordered new Abuse keyboard from Dell Hardware fixed inAbuse house Hardware fixed inFactory Default house Hardware fixed innormal wear & tear house Wear & tear Sent to Dell

OS

normal wear & tear Reblasted

Hardware

Abuse

keys missing battery not charging

hardware

Hard Drive Failure

Hardware

4/8/2010 16:14:00 [email protected]

Broken Keyboard

Hardware

4/8/2010 16:14:25 [email protected]

Keyboard broken

Hardware

4/8/2010 16:14:39 [email protected]

keyboard Broken motherboard Broken Motherboard

Hardware

Hardware fixed inhouse hardware fixed inabuse house ordering new defective part battery from Dell Hardware fixed innormal wear & tear house Hardware fixed inAbuse house Hardware fixed innormal wear & tear house Hardware fixed innormal wear & tear house

Hardware

normal wear & tear Sent to Dell

Yes

Hardware

normal wear & tear Sent to Dell Hardware fixed inhouse, Order normal wear & tear keyboard from Del

Yes

3/3/2010 13:03:13 [email protected] 3/8/2010 12:43:53 [email protected]

1/27/2010 9:41:39 [email protected] 1/27/2010 9:41:57 [email protected]

1/27/2010 9:44:35 [email protected] 1/27/2010 9:46:42 [email protected]

2/1/2010 10:15:10 [email protected] 2/16/2010 mikutt

2/18/2010 15:07:08 [email protected]

3/2/2010 15:01:04 [email protected] 3/2/2010 calalb 3/4/2010 mikutt 3/4/2010 9:34:16 [email protected]

4/8/2010 16:17:02 [email protected] 4/8/2010 16:17:21 [email protected]

4/13/2010 11:57:33 [email protected]

4/13/2010 11:58:26 [email protected] 4/14/2010 11:57:29 [email protected] 1/27/2010 14:01:59 [email protected] 2/10/2010 11:22:59 [email protected] 2/24/2010 mikutt

3/4/2010 mikutt 4/8/2010 16:14:59 [email protected]

4/16/2010 8:47:22 [email protected] 4/16/2010 11:34:54 [email protected]

gvpx5k1 Keyboard missing key hypx5k1 Keyboard missing key and many keys were rearranged. Pc is not booting up Blank Screen would not connect to NTHS-Secure keys missing netbooks in IRC loosing network connection keyboard broken Missing keys, and inappropriate word spelled out with remaining keys. Room 1750. #13 in 1750 has missing keys.

Hardware

Abuse

Hardware

Removed from normal wear & tear Inventory

OS OS

Hardware Hardware

Hardware Keys fell off Hardware

Hardware

Hardware

Hardware Hardware OS OS, Hardware keyboard

normal wear & tear Reblasted Abuse, normal wear & tear Reblasted Abuse, normal wear & tear Reblasted Hardware fixed innormal wear & tear house Hardware fixed innormal wear & tear house Hardware fixed inAbuse house Hardware fixed inAbuse house

No

yes

Yes

No No yes yes yes yes

yes yes yes Yes Yes

Yes yes Yes Yes Yes Yes Yes

Yes

Hardware fixed inhouse, Order Abuse keyboard from Dell Yes Hardware fixed innormal wear & tear house Yes normal wear & tear Reblasted

Hardware

normal wear & tear Reblasted abuse fixed in house restarted and connection was reestablished Hardware fixed inAbuse house

Hardware

Abuse

Hardware

Abuse

Hardware

No

Hardware fixed inhouse Hardware fixed inhouse

Yes Yes

Total Loss x

x

Timestamp

Username

4/16/2010 11:36:06 [email protected] 4/16/2010 11:36:35 [email protected] 4/16/2010 11:37:29 [email protected] 4/21/2010 12:56:24 [email protected]

4/26/2010 10:26:16 [email protected]

5/21/2010 15:24:18 [email protected] 6/8/2010 9:49:37 [email protected] 6/8/2010 9:50:00 [email protected] 6/8/2010 9:50:22 [email protected] 6/8/2010 9:52:23 [email protected] 6/8/2010 9:52:47 [email protected] 6/8/2010 9:53:08 [email protected] 6/8/2010 9:53:29 [email protected] 6/8/2010 9:53:54 [email protected] 6/8/2010 9:54:15 [email protected]

Describe Nature of problem #15 in 1750 has missing keys. #20 in 1750 has missing keys. #27 has missing keys. Mini #40 from 1755 has broken "S" key. #1 mini from 1750 with damaged keyboard and rearranged keys. Oakton Lobby #15 dropped and broken beyond repair. Bracket that connects screen to monitor cracked off, and part of base casing damaged. Won't turn on and is not covered under warranty. #16 from 1750 missing keys. #26 from 1750 missing keys. #4 from 1750 missing keys. #27 from 1750 missing keys. #24 from 1750 missing keys. #12 from 1750 missing keys. #8 from 1750 missing keys. #5 from 1750 missing keys. #9 from 1750 with missing keys

What is not working?

What do you believe caused the problem

Hardware

Abuse

Hardware

Abuse

Hardware

Abuse

Hardware

Abuse

How was the problem resolved Hardware fixed inhouse Hardware fixed inhouse Hardware fixed inhouse Hardware fixed inhouse

Hardware

Abuse

Hardware fixed inhouse

Hardware

Abuse

Hardware

Abuse

Hardware

Abuse

Hardware

Abuse

Hardware

Abuse

Hardware

Abuse

Hardware

Abuse

Hardware

Abuse

Hardware

Abuse

Hardware

Abuse

Replaced with spare Hardware fixed inhouse Hardware fixed inhouse Hardware fixed inhouse Hardware fixed inhouse Hardware fixed inhouse Hardware fixed inhouse Hardware fixed inhouse Hardware fixed inhouse Hardware fixed inhouse

Covered under warranty?

Total Loss

Yes Yes Yes Yes

Yes

No Yes Yes Yes Yes Yes Yes Yes Yes Yes

x

Timestamp Username Describe Nature of problem ...

loosing network connection. Hardware restarted and connection was ... monitor cracked off, and part of base casing damaged. Won't turn on and is not covered ...
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