Sistem Informasi Layanan TIK UPT. Teknologi Informasi & Komunikasi
2016
www.helpdesk.uwp.ac.id
www.helpdesk.uwp.ac.id Silahkan isi username sesuai dengan NIDN / NIK UWP Silahkan isi password sesuai dengan password yang ada di SIM UWP
Silahkan tekan menu Sign in untuk memulai atau tekan menu kembali ke ICT untuk menuju website UPT. TIK
Tampilan menu setelah sign in pada sistem informasi HelpDesk TIK
Tampilan daftar aduan yang sudah pernah Anda adukan beserta dengan status pengerjaan aduan Anda
Tampilan Main Menu aduan Layanan TIK Menu pelayanan untuk Akun SIM, WIFI, EMAIL, & OLP Menu pelayanan untuk Peminjaman Lab Komputer
Menu pelayanan untuk Aduan / Bantuan Team ICT Menu pelayanan untuk Jadwal Penggunaan Lab Komputer
1. Silahkan pilih Kategori Tipe layanan untuk (Registrasi, Lupa Password, dan Kesulitan Log in) 2. Silahkan pilih Jenis Akun layanan (WiFi, E-Mail, SIM, dan OLP) 3. Silahkan isi Username layanan yang diadukan 4. Silahkan tekan “KLIK” pada kotak kecil “Saya Bukan Robot” 5. Silahkan tekan KLIK pada menu “Submit Tiket”
A. Silahkan pilih menu Peminjaman Lab untuk pengajuan peminjaman lab komputer tidak terjadwal B. Silahkan pilih menu Permohonan Software untuk pengajuan install software pada lab komputer
1. Silahkan isi Tanggal Mulai Peminjaman 2. Silahkan isi Tanggal Selesai Peminjaman 3. Silahkan centang ruang Lab Komputer yang dipakai 4. Silahkan isi Kegiatan yang dilakukan pada lab komputer 5. Silahkan isi Nama PIC Peminjam lab komputer 6. Silahkan isi No HP PIC Peminjam lab komputer 7. Silahkan centang jika butuh Pendamping Team ICT 8. Silahkan tekan “KLIK” pada kotak kecil “Saya Bukan Robot” 9. Silahkan tekan KLIK pada menu “Submit Tiket”
1. Silahkan pilih Program Studi 2. Silahkan isi Nama Software yang akan diinstal 3. Silahkan centang ruang Lab Komputer yang akan diinstal software 4. Silahkan tekan “klik” menu Tambah Form jika software yang akan diinstal lebih dari 1 (satu) 5. Silahkan tekan “KLIK” pada kotak kecil “Saya Bukan Robot” 6. Silahkan tekan “KLIK” pada menu “Submit Tiket”
1. Silahkan isi Judul aduan Anda 2. Silahkan isi Keterangan untuk mendeskripsikan aduan Anda 3. Silahkan pilih Kategori aduan (Hardware, Software, Jaringan, dan Design) 4. Silahkan tekan “KLIK” pada kotak kecil “Saya Bukan Robot” 5. Silahkan tekan “KLIK” pada menu “Submit Tiket”
1. Silahkan pilih menu Logout apabila ingin keluar dari halaman helpdesk ICT UWP.
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