Using BlackBerry Enterprise with Google Apps If your IT environment is set up to use Google Apps Connector for BlackBerry Enterprise Server, you can connect to your Google Apps account with your BlackBerry and use your device’s standard features to access your Google Apps mail, Contacts, and Calendar.
Feature Compatibility with BlackBerry Enterprise Server With Google Apps, your mail, contacts and calendar events are stored in your Google account in the cloud and on your BlackBerry device. Because the cloud is accessible from anywhere on the Internet (not just from behind your firewall), you can access this information from any computer anywhere, as well as your BlackBerry device. After you complete an Enterprise Activation on your BlackBerry device, the Google Apps Connector will regularly synchronize your data back and forth between Google Apps and your BlackBerry device. However, some BlackBerry data isn’t supported by Google Apps. This information either isn’t available in Google Apps, or isn’t synchronized from Google Apps to your BlackBerry device. Below is a look at what data is synchronized between Google Apps and your BlackBerry device.
Mail .
Mail Feature
Available in Google Apps
Available in BlackBerry
Synchronizes
Notes
Email messages
Push synchronization, with under 60 seconds latency.
Folders/Labels
Folders on your BlackBerry device map to labels in Gmail. A message in Gmail with multiple labels will be copied into multiple folders on your BlackBerry device.
Sent messages
Messages sent in Gmail will appear in the [Sent] folder on the BlackBerry device, and vice versa.
Read/Unread messages
Messages read in Gmail will be appear as read on the BlackBerry device, and vice versa.
Read-receipt
If Read-receipt is enabled by administrators, you will be prompted whether to reply to Readreceipt requests. You can set a default setting on your BlackBerry device.
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Enterprise Activation with Google Apps
Mail Feature
Available in Google Apps
Feature Compatibility, August 2011
Available in BlackBerry
Synchronizes
Notes
Archived messages
Messages archived in Gmail will appear in the [Archived] folder on the BlackBerry device, and vice versa.
Starred messages
Messages with a star in Gmail will appear in the [Starred] folder in the BlackBerry device, and vice versa.
Deleted messages
Deleting Gmail messages from your BlackBerry is optional. To delete only on your BlackBerry device, go to Options > Email Reconciliation > Delete On and choose Handheld. To delete on your BlackBerry device and in Gmail, go to Options > Email Reconciliation > Delete On and choose Mailbox & Handheld.
Folder Redirection
Folder redirection must be configured manually on your BlackBerry phone, not through Desktop Manager or your IT department.
Messages for Search
Remote Search is limited to a 30day cache, plus any data kept on the BlackBerry device. Unlimited Search in Google Apps.
Executable attachments
These types of attachments aren’t allowed in Google Mail.
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Enterprise Activation with Google Apps
Feature Compatibility, August 2011
Calendar You can use your BlackBerry device for two-way Calendar synchronization. Calendar Feature
Available in Google Apps
Available in BlackBerry
Synchronizes
Notes
Default calendar
Two-way calendar synchronization. You can view and update calendar events on your BlackBerry device.
Event reminders
Two-way event synchronization.
Invitations
Two-way synchronization. To reply to an invitation, be sure to reply to the latest invitation message.
Additional calendars
Only your default calendar syncs back and forth.
Free/Busy status
Free/Busy information is visible on your BlackBerry device if enabled by administrators. Your BlackBerry device may show Free/Busy status for some calendars that do not show Free/ Busy status on the Web interface, and vice versa.
Personal Contacts Personal Contacts Feature
Available in Google Apps
Available in BlackBerry
Synchronizes
Notes
Personal contacts
Personal Contacts only. Synchronization takes about 5 minutes.
Rich formatting in notes
Rich formatting information may be lost if you update contacts in Google Apps.
Follow-up flags, dates, and reminders.
Flags aren’t available in Google Apps contacts.
Category definitions
Categories aren’t available in Google Apps contacts.
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Enterprise Activation with Google Apps
Feature Compatibility, August 2011
Global Contacts Global Contacts are available if your administrator generates a Global Address List (GAL) file. Global Contacts Feature
Available in Google Apps
Available in BlackBerry
Synchronizes
Notes
Global Contacts (Name and Email only)
Requires your administrator run the GAL Generator.
Autocomplete
Requires your administrator run the GAL Generator.
Other field data (phone, company, etc.)
Requires that your domain administrator use update scripts to include this information.
Notes and Tasks Notes and Tasks Feature
Available in Google Apps
Available in BlackBerry
Synchronizes
Notes
Notes
Local device only. Not supported in Google Apps.
Tasks
Local device only. Not synchronized with Google Apps.
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Enterprise Activation with Google Apps
Feature Compatibility, August 2011
Using the BlackBerry Enterprise Solution with Google Apps The section below includes common tasks for using BlackBerry Enterprise solutions with Google Apps.
BlackBerry delete options (email reconciliation) You have two options for delete settings on your BlackBerry: •
Delete On: Handheld means that when you delete an email on your BlackBerry, no delete action is taken in Gmail. This is the default setting.
•
Delete On: Mailbox & Handheld means that when you delete an email on your BlackBerry, the message is sent to the trash in Gmail as well.
To change the email settings on your BlackBerry: 1. Open your BlackBerry's email application. 2. Go to Menu > Options > Email Reconciliation. 3. Select your desired delete setting, and then click Save.
Delete Prior Use the Delete Prior command to remove all email prior to a selected date on your BlackBerry. The command only prunes email on your BlackBerry, and will never delete mail from Gmail, regardless of your email reconciliation settings. To use the Delete Prior command: 1. Open your BlackBerry's email application. 2. Select a highlighted date in the list of emails. 3. Select Options > Delete Prior.
Filters By default, only your Gmail inbox and sent items are sent to the device. However, you can set up further filters in Gmail or on the device after your device is activated. To create an email filter on your BlackBerry: 1. Open Messages. 2. Click the track wheel or menu button. 3. Select Options.
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Enterprise Activation with Google Apps
Feature Compatibility, August 2011
4. Choose Email Filters.
Enabling labels and folders for your BlackBerry inbox After completing Enterprise Activation for your Google Apps account, you will only see emails from your inbox and sent folders on your BlackBerry. To view email from other Gmail folders and Gmail labels in your BlackBerry inbox, enable Folder Redirection. To enable folder redirection: 1. Open your BlackBerry's email application. 2. Go to Options > Email Settings > Menu. 3. Select Folder Redirection. You will see a tree view of folders in your mailbox. 4. Select the folders you want to redirect to the device. 5. Click Save. Changes take about 15 minutes to take effect. Once you redirect a folder, your BlackBerry receives all new messages from the folder. Messages from before you redirected the folder do not show up. Note:
To filter the email that gets sent to your BlackBerry, set up a “BlackBerry” label in Gmail. Create filters to label email you want to see in your BlackBerry mail application, and then enable folder redirection for the BlackBerry label.
Archiving a message To archive a message on your BlackBerry: 1. Open your BlackBerry's email application. 2. Highlight the message you want to archive. 3. Select Menu > File > the Archived folder.
Managing attachments You can download and view attachments on your BlackBerry. The supported attachment formats depend on your specific BlackBerry device.
Syncing Calendar events The amount of time it takes to sync Calendar events to your BlackBerry depends upon the type of Calendar event: •
Meeting invitations appear on your BlackBerry calendar in less than a minute.
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Enterprise Activation with Google Apps
•
Feature Compatibility, August 2011
Meetings you add to your calendar via Google Calendar appear within a few minutes.
Using Google Mobile Mail with Enterprise apps You cannot run Google Sync on your BlackBerry with Google Apps Connector. However, you can continue to use the Gmail application on your BlackBerry. If you are planning on using the BlackBerry Gmail application for email instead of the native BlackBerry email application, please do the following: 1. Go into Messages > Options > Email Settings. 2. Click the menu button and select Folder Redirection. 3. Click on the (+) to expand the folder list. 4. Uncheck Inbox, Sent Items and any other folders that you do not want redirected. 5. Click on the back button and hit save. Note:
Do not toggle the Send Email To Handheld setting to No, as this will disable your Calendar sync.
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