Volunteering QLD needed a CRM that could collect, link and maintain its volunteers? records. SalesFix customised Salesforce to integrate the right data to support Volunteering QLD?s key business practices.

With the help of SalesFix, Volunteering QLD has a future-proof CRM system and a corporate culture of continuous improvement.

Prior to SalesFix and Salesforce®, the systems were manual, resource-intensive and not suited to the changing nature of disasters. Volunteering QLD now has streamlined, accurate records that can be easily accessed anywhere, anytime and on any device.

?Th an k s to Sal esfix, we n ow h ave a cu stom ised Sal esfor ce® system th at m eets ou r u n iqu e bu sin ess n eeds. W e can n ow visu al ise th e l on g-ter m possibil ities to pr oactivel y en gage with ou r vol u n teer s? - Julie Molloy, Director - Social Engagement, Volunteering QLD.

CLIENT Volunteering Queensland Inc. (Volunteering QLD) is the state?s peak body for volunteering and a not-for-profit organisation. It aims to build volunteering numbers, help local communities with capacity building and advocate for a strong and sustainable volunteering sector. Volunteering QLD supports all types of volunteering organisations across the state, as well as individual volunteers.

To fulfil its vision, Volunteering QLD: - engages and refers volunteers, including emergency volunteering - builds community resilience and volunteer capacity, specifically through projects like its Step Up Program - delivers professional development and nationally recognised training and assessment and is a Registered Training Organisation (RTO) - works with academic partners and participates in academic research, and - advocates for the Queensland volunteer sector, providing policy advice and support.

Effective stakeholder and volunteer engagement is crucial to Volunteering QLD?s success. However, managing that process ? especially during disasters - has not always been simple.

TH E CH ALLENGE In 2010-11, Queensland suffered a string of natural disasters, including floods and tropical cyclones. During this time, Volunteering QLD (and its Emergency Volunteering and Community Response to Extreme Weather (EV CREW) Service) was the organisation that community groups and all levels of government relied on to coordinate volunteers?offers of help. Volunteering QLD?s phone lines, website and email accounts went into overdrive and were inundated with people wanting to help. Volunteering QLD manually captured 120,000 offers of assistance using spreadsheets and a range of electronic solutions. Although they had already introduced an online volunteer registration process for their Linkki volunteer referral service, Volunteering QLD knew they needed a more dynamic solution and a system that could: - record the varying scale of volunteering interest during times of disaster - capture relevant and consistent information about potential volunteers - manage changing volunteer information, and reduce duplication of volunteer records. Volunteering QLD needed a system that would let them access reliable and comprehensive data on volunteers before a crisis, during a natural disaster and in the aftermath. They needed a CRM that was mobile and could be accessed on multiple devices ? be that desktop, tablet or smartphone. During this peak demand, the Salesforce Foundation approached Volunteering QLD to offer their CRM system to capture these volunteers? data in one cloud-based location and better manage the range of information collected. Volunteering QLD quickly accepted this offer and implemented Salesforce®.

RESULTS The results of working with SalesFix were immediate. Volunteering QLD can now produce linked and accurate data records. They have an intuitive, tailored CRM system which is responsive to their ongoing data needs and business practices. Additionally, the long term benefits of SalesFix?advice has continued to be realised by Volunteering QLD. Using their customised version of Salesforce®, the organisation can now: - track volunteer placements - meaning the team knows who has been sent where and what they?ve done, which is essential from a health and safety perspective; - proactively engage with its potential volunteer workforce ? which enables Volunteering QLD to build community resilience, educate on disaster readiness and communicate with the locals, before a crisis hits; - review and filter volunteers?records ? this allows Volunteering QLD to send the right people to locations where they are requested to help disaster affected communities; as well as to identifying specific skill sets and availability across the volunteer workforce; and - Easily and efficiently produce comprehensive, real time statistical reports for client organisations.

?Sal esFix l isten ed ver y car efu l l y to wh at ou r objectives wer e an d wh at we wan ted to be abl e to ach ieve with Sal esfor ce. W ith ou t th eir su ppor t, we wou l d n ot h ave been abl e, or h ad th e con fiden ce, to tak e th e bigger steps. Sal esFix an d Sal esfor ar e a h u ge par t of ou r su ccess stor y.? - Julie Molloy, Director Social Engagement, Volunteering QLD.

TH E SALESFIX SOLUTION Although Salesforce® was providing great benefits to Volunteering QLD, the organisation needed assistance to truly unlock the potential. To achieve this, Volunteering QLD engaged SalesFix, a specialist partner in business improvement who had a vast knowledge of implementing, integrating and configuring Salesforce and related systems. SalesFix really listened to Volunteering QLD?s objectives, needs and vision. As a Salesforce Silver Alliance Partner, SalesFix understood to take them to the next level they needed to customise the system and build in business processes, workflows and automation. Through collaboration and communication, SalesFix configured Salesforce® to connect silos of data that had been previously captured and stored. The related lists within the system now ?talked?to each other and produced truly meaningful information and reports. Julie Molloy, Director - Social Engagement, said, ?From a reporting perspective, Salesfix has taken Volunteering QLD to a new level of efficiency and productivity. I have a dashboard that gives me up-to-date information in real time ? it?s amazing!? Salesfix also aligned the system?s information flows to Volunteering QLD?s key business processes. Rather than changing the business to suit the system, SalesFix ensured that Salesforce® was responsive to the unique needs of Volunteering QLD. ?Salesfix really listened! They provided us with a customised CRM to further help our volunteering communities,?said Molloy. SalesFix enabled Volunteering QLD to move forward in the collection and use of information; information that can be accessed anywhere and anytime, including on mobile devices, via cloud-based applications.

Volunteering Case Study.pdf

partner in business improvement who had a vast. knowledge of implementing,integrating and. configuring Salesforce and related systems. SalesFix really ...

889KB Sizes 4 Downloads 356 Views

Recommend Documents

Volunteering Matters
Trade of Korea and US Trade Representative Office. Ms. Haam currently ... ..... an MA in translation or interpretation from another school. Advanced ..... Beginning a career as a Korean interpreter and translator.

Volunteering Matters
much of our personal life to business, and to achievement, that we end ... Czech restaurant, with his wife, and children in a stroller, ..... are an interpreter/translator of Korean, you must be in our division, and you must certainly plan to attend

Summer volunteering opportunity Social Business ... -
Summer volunteering opportunity. Social Business Trainer. Yunus Social Business Accelerator Programme. Haiti. Position Summary. Yunus Social Business is ...

MASCA SA Volunteering Month Participation Booklet.pdf ...
students in Australia, but not. forgetting to create a community,. where home is never too far away. ABOUT. MASCA. “Charting the way for Malaysians Down Under!” The Malaysian Students' Council of. Australia (MASCA) is the official. student repres

IAVE National Leadership for Volunteering Report 5.5.17 ...
IAVE National Leadership for Volunteering Report 5.5.17-compressed.pdf. IAVE National Leadership for Volunteering Report 5.5.17-compressed.pdf. Open.

Better Volunteering Better Care Engagement Strategy.pdf ...
Better Volunteering, Better Care: Best Practices for Volunteering Overseas 1. Better. Volunteering,. Better. Care. Engagement. Strategy. Page 1 of 18 ...

909.1 Volunteering in Our Schools (KT) 11.21.16.pdf
There was a problem previewing this document. Retrying... Download. Connect more apps... Try one of the apps below to open or edit this item.

Nominations Now Open for the 2013 Governor's Volunteering and ...
Mar 25, 2013 - service provides California with a much needed resource to tackle our toughest ... California's Small Business Volunteer Program of the Year.

Nominations Now Open for the 2013 Governor's Volunteering and ...
Mar 25, 2013 - 2013 Governor's Volunteering and Service Awards. Honoring ... California's Small Business Volunteer Program of the Year. Honors an ...

Volunteering Information Pack December 2015.pdf
Building Healthy Communities Dumfries and Galloway: Volunteering Information Pack December 2015©. VOLUNTEERING. INFORMATION. PACK. WWW.

Wage Elasticities in Working and Volunteering: The ...
May 13, 2016 - Sciences Association Annual Conference, as well as B. Douglas Bernheim, ... 4% of total hours worked in the United States the same year.1 Even among paid individuals in nonprofit or ...... earnings, chance is resolved via computer code

Better Volunteering Better Care Executive Summary.pdf
Page 3 of 12. Better Volunteering Better Care Executive Summary.pdf. Better Volunteering Better Care Executive Summary.pdf. Open. Extract. Open with. Sign In.

case study
When Samsung Turkey launched the Galaxy S4 cell phone in early 2013, its marketing team ... wanted to use the company's existing video assets to build out a.

View Case
55 GOO 000 users have interacted with the advertising ... management, conversion rate optimization, user experience design and email marketing solutions.