Request for Proposals for One-Stop Operator RFP Issued: April 16, 2017 by Digital Story Weavers LLC on behalf of the Waukesha-Ozaukee-Washington Workforce Development Board

Proposal Due Date: May 16, 2017 at 4:30 PM CDT

E-mail Proposals To: [email protected]

Table of Contents Request for Proposals Overview RFP Purpose ....................................................................................................................................1 Timeline for RFP Submission, Review and Awards ..............................................................1 Applicant Eligibility ........................................................................................................................2 Questions .........................................................................................................................................2 General Information WIOA Overview ..............................................................................................................................3 Local Workforce System ..............................................................................................................3 One-Stop Operator........................................................................................................................4 Proposal Requirements Proposal Due Date .........................................................................................................................6 Required Proposal Sections ........................................................................................................6 Required Proposal Narrative Sections .....................................................................................7 Evaluation Criteria .........................................................................................................................9 Format Requirements ..................................................................................................................10 Other Information Appeals/Complaints......................................................................................................................11 Resources .........................................................................................................................................11 Provisions and Disclaimers .........................................................................................................12 Attachments A: Cover Page B: Proposal Checklist C: Compliance Statement D: Sample Scoring Guide Note: Fillable forms (A, B, C) in Word format are available at: http://bit.ly/2ovTpRn

REQUEST FOR PROPOSALS OVERVIEW

RFP Purpose The purpose of this Request for Proposals (RFP) is to solicit competitive proposals on behalf of the Waukesha-Ozaukee-Washington Workforce Development Board (“WOW WDB”) to retain a One-Stop Operator to manage services across a regional network of Workforce Development Centers (“Job Centers”). Contracts resulting from this RFP are anticipated to begin on July 1, 2017 and end June 30, 2019. Based on performance, the Board reserves the option to extend the contract for two additional years (through June 30, 2021). Any contract extension will be based on satisfactory performance of defined outcomes as well as other factors. Renegotiation will be initiated by the Board prior to expiration of the current contract.

Timeline for RFP Submission, Review and Awards Apr 16

RFP Public Notice Issued

Available at: http://www.wowwdb.org

Apr 25

Bidder’s conference (optional) 3:30 - 4:30 PM CDT

Workforce Development Center 892 Main Street Pewaukee, WI 53072

Apr 25

Notice of Intent to Apply requested by 4:30 PM

Send brief message to: [email protected]

May 12

Questions regarding the RFP must be submitted by 12:00 PM (noon) to: [email protected]

Responses to all questions will be posted at: http://www.wowwdb.org

May 16

Complete proposals must be received in pdf format by 4:30 PM

Submit proposals electronically to: [email protected]

May 17-24

Proposal review

Digital Story Weavers

Jun 1 May 31

One-Stop Operator award recommendation

WOW WDB Joint Executive Committee meeting

Jun 15

One-Stop Operator contract award decision

WOW Workforce Development Board meeting

Jul 1

Anticipated start date of One-Stop Operator contract

2017 WOW WDB One-Stop Operator RFP

1

Applicant Eligibility The Joint WIOA Final Rule requires local Workforce Development Boards to use a competitive process based on local procurement policies and procedures and the principles of competitive procurement in the Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards (Uniform Guidance) at 2 CFR part 200 and 2 CFR part 2900, which may be found at http://www.ecfr.gov. The One-Stop Operator can be a single entity (public, private, or nonprofit) or a consortium of entities. A consortium must include a minimum of three of the required one-stop partners. Such entities may include: governmental agencies or units, eligible local educational agencies, community-based organizations, nonprofit entities, or workforce intermediaries, private forprofit entities, or local Workforce Development Boards, if approved by the Chief Elected Official (CEO) and the Governor as required in WIOA sec. 107(g)(2). For more information on applicant eligibility, see https://wdr.doleta.gov/directives/attach/TEGL/TEGL_15-16_Acc.pdf. Proposals from consortia, partnerships or other combinations of organizations must identify one organization as the lead agency and must specify the roles of all consortium members. Qualified bidders will possess the following knowledge and skills: 1. A thorough understanding of WIOA and the local workforce system 2. Demonstrated experience coordinating service delivery 3. Ability to act as a neutral facilitator of diverse stakeholders 4. Ability to make recommendations for continuous improvement of the one-stop system

Questions Written questions regarding this RFP may be submitted via email to Teresa Barch at [email protected]. Questions will be accepted up until 12:00 PM (noon) on May 12, 2017. Questions and answers will be compiled and posted on the WOW Workforce Development Board website at http://www.wowwdb.org/.

2017 WOW WDB One-Stop Operator RFP

2

GENERAL INFORMATION WIOA Overview The Workforce Innovation and Opportunity Act (WIOA) creates a new vision for how America prepares an educated and skilled workforce that expands opportunity for both workers and employers. It is designed to help job seekers access employment, education, training, and support services to succeed in the labor market and to match employers with the skilled workers they need to compete in the global economy. WIOA brings together, in strategic coordination, the core programs of Federal investment in skill development. WIOA replaces the Workforce Investment Act of 1998 and retains and amends the Adult Education and Family Literacy Act, the Wagner-Peyser Act, and the Rehabilitation Act of 1973. WIOA also authorizes programs for specific vulnerable populations, including the Job Corps, YouthBuild, Indian and Native Americans, and Migrant and Seasonal Farmworker programs as well as evaluation and multistate projects administered by the Department of Labor. In addition, WIOA authorizes other programs administered by the Department of Education and the Department of Health and Human Services.

Local Workforce Development System Workforce Development Area - The WOW Workforce Development Area (WDA) is comprised of Waukesha, Ozaukee, and Washington counties. Along with Milwaukee County, these three suburban counties in Southeastern Wisconsin form the Milwaukee Metropolitan Area, which has the largest population and job base in the state. The retail sector provides the most average annual total openings followed by customer service and food prep/serving workers. The largest industries in the area are manufacturing; trade, transportation, and utilities; and education and health services. All industries with the exception of natural resources and mining are expected to grow between 2012 and 2022, with the largest growth in professional and business services, and construction. Workforce Development Board - The Waukesha-Ozaukee-Washington Workforce Development Board (WOW WDB) is one of Wisconsin’s 11 regional boards authorized by the Workforce Innovation and Opportunity Act to address local economic workforce issues in Waukesha, Ozaukee, and Washington counties. The WOW WDB works in collaboration with local elected officials, economic development corporations, businesses, and the community to address macroeconomic workforce issues in the three-county area. It is committed to finding workforce solutions through long-term planning and timely responses to the changing economy.

2017 WOW WDB One-Stop Operator RFP

3

National One Stop Delivery System - American Job Centers (also known as One-Stop Centers) are designed to provide a full range of assistance to job seekers under one roof. Established under the Workforce Investment Act, and reauthorized in the Workforce Innovation and Opportunities Act of 2014, the centers offer training referrals, career counseling, job listings, and similar employment-related services. Customers can visit a center in person or connect to the center's information online or, in some cases, through kiosk remote access. The American Job Center System is coordinated by the Department of Labor's Employment and Training Administration. Local One Stop Delivery System - The one-stop delivery system in the WOW Workforce Development Area includes two comprehensive and one affiliate “Workforce Development” Centers. All three Job Centers are located on Wisconsin Technical College campuses. Organizations are required to submit a single proposal to serve all Job Centers in the WOW Workforce Development Area. Job Center / (Designation)

Address / Phone

Campus Location

Waukesha County Workforce Development Center (Comprehensive Job Center)

892 Main Street Pewaukee, WI 53072 (262) 695-7800

Waukesha County Technical College

Ozaukee County Workforce Development Center (Affiliate Job Center)

5555 W. Highland Road Mequon, WI 53092 (262) 238-2880

Milwaukee Area Technical College

Washington County Workforce Development Center (Comprehensive Job Center)

2200 Green Tree Road West Bend, WI 53090 (262) 335-5300

Moraine Park Technical College

For information about the current operations/management structure of the Job Centers in the WOW WDA, refer to Section IV (“One-Stop System and Service Delivery”) of the WIOA Local Plan, which can be accessed at http://www.wowwdb.org/resourcesTab/WIALocalPlan.html.

One-Stop Operator Purpose - A major goal of WIOA is a more streamlined service delivery model, with integrated and coordinated American Job Centers acting as “one-stop” access points for both job seekers and employers. The regulations encourage customer-centered, job-driven strategies, such as career pathways, business engagement systems, sector strategies, and work-based learning.

2017 WOW WDB One-Stop Operator RFP

4

They emphasize a commitment to high-quality services for all populations, including individuals with barriers to employment. Under WIOA there is a greater emphasis on local resource coordination and cultivating partnerships for optimum performance and outcomes. The regulations identify six core programs that are required partners in the Job Centers: - (1) Adult, (2) Dislocated Worker, and (3) Youth programs (Title I) - (4) Adult Education and Family Literacy Act programs (Title II) - (5) Employment Service program (Title III) - (6) Vocational Rehabilitation program (Title IV) In addition to the core programs, for individuals with multiple needs, additional partner programs are required to provide access through the one-stop centers. The One-Stop Operator is critical to integrating the services delivered by these partners in a cohesive, coordinated manner. Roles - The One-Stop Operator will provide support to the three Job Centers in the WOW Workforce Development Area by coordinating service delivery among partner agencies, monitoring performance progress and ensuring continuous improvement of the system. Responsibilities include, but are not limited to: 1. Coordinating the roles and responsibilities of Job Center partners and service providers, including managing the implementation of the Memorandum of Understanding (MOU) and making continuous improvement recommendations 2. Managing service delivery across all Job Centers in the WOW Workforce Development Area, including services for individuals, services for businesses, and basic services such as orientations, career and labor market information and resource rooms 3. Managing daily operations across the local Job Center system 4. Ensuring compliance with all applicable federal and state regulations and policies related to the operation of American Job Centers 5. Other activities that support the local area Job Centers in coordination with the WIOA fiscal agent

Funding - The WOW Workforce Development Board does not intend to attach any funding to this request for proposed services. Proposing entities are expected to design a funding model with the capacity to identify and budget for costs necessary to carry out the required roles and responsibilities of the One-Stop Operator, with the understanding that the budget may fluctuate from year-to-year depending on local needs and priorities.

2017 WOW WDB One-Stop Operator RFP

5

PROPOSAL REQUIREMENTS Proposal Due Date Proposals must be received electronically no later than 4:30 PM on Tuesday, May 16, 2017. No exceptions will be granted. Submit complete proposals to Teresa Barch at: Email address: [email protected] Subject: OSO Proposal Proposals attached to the email message may not exceed 25MB in size. Alternately, the message may contain a link to access the proposal stored on Google Drive, Dropbox or another file-sharing application. Proposals received via the above email address on or before the deadline and that comply with all RFP requirements will be reviewed and considered. All required information must be combined into a single PDF file. In addition, one original and four copies must be provided in printed (paper) format. A representative of Digital Story Weavers will acknowledge receipt of the electronic copy of the proposal and contact the proposer to arrange for delivery of the printed copies. If a representative of Digital Story Weavers does not acknowledge receipt of your proposal within 24 hours, bidders are strongly encouraged to contact Teresa Barch at 262-424-1841.

Required Proposal Sections Each proposal must contain the following sections in the prescribed order: Cover Page - The cover page (Attachment A) must be completed by the proposing organization, or lead applicant if the proposal is from more than one organization, and signed by an officer authorized to bind the organization to all commitments made in the proposal. Proposal Checklist - It is the bidder’s responsibility to make sure that all required elements and forms are included in the proposal. A table of contents may effectively function as the proposal checklist. If no table of contents is included, bidder must complete and include Attachment B. Proposal Summary - Please provide an executive summary of your proposal. A copy of this section may be provided to the WOW Workforce Development Board and/or Board committees involved in the selection process. The proposal summary may also be made publicly available upon request. In addition to a brief narrative, please include:

2017 WOW WDB One-Stop Operator RFP

6

-

Organization name and address (if consortium, list members) Proposal primary contact (name, phone number and email address)

Proposal Narrative - See “Required Proposal Narrative Sections” below for additional detail regarding the required content. Required Forms - Please complete and include the following forms as part of the proposal:  Proposal Cover Page (Attachment A)  Proposal Checklist (Attachment B or equivalent table of contents)  Compliance Statement (Attachment C) Attachments - Proposer may include a reasonable number of attachments that support or provide clarity to the proposal. These attachments may not be used for the purpose of extending the narrative section. Letters of Support - If the proposed One-Stop Operator is a consortium, letters of commitment are required from all consortium members. Letters of support from required One-Stop Center partners are optional, but may be included.

Required Proposal Narrative Sections Organizational Experience and Past Performance (16 points) 1. Provide a brief history of your organization; describe your agency’s vision and mission and indicate how this proposal relates to your organization’s goals. 2. Describe your organization’s experience and understanding of WIOA and the local workforce system. Highlight qualifications that are related to the proposed roles of the One-Stop Operator. Include experience and/or expertise of individual staff members, if applicable. 3. Describe your organization’s experience managing various state, federal or other government programs. 4. Provide specific examples where your organization incorporated innovative, flexible, and/or evidence-informed approaches to service delivery.

2017 WOW WDB One-Stop Operator RFP

7

Design (28 points) Provide a detailed strategy for carrying out the proposed roles and responsibilities of the One-Stop Operator. Where possible, include proposed staffing design, timelines, and expected outcomes. If the bidder represents a consortium, be specific as to what each member's role is and which Job Centers are involved. Specifically: 1. Describe how you will coordinate the roles and responsibilities of Job Center partners and service providers. As part of the description, please address how you will: a. promote maximum integration of service delivery and reduce duplication of services for program participants across the local workforce system; b. collaborate with partner agencies to identify and address any gaps in service; c. ensure that input and feedback from all partners is received and implemented equitably. 2. Describe how you will manage the daily operations of the Job Centers in the WOW Workforce Development Area. As part of the description, please address how you will: a. manage hours of operation, including alternative hours of operation if necessary to ensure there is adequate access to customer services; b. provide access to services through the use of technology or other means. 3. Describe how you will manage service delivery across the Job Centers in the WOW Workforce Development Area. As part of the description, please address how you will: a. ensure the availability of basic services such as orientations, labor market information and resource rooms; b. manage services for individuals; c. manage services for businesses; d. develop a referral process for services within and outside the Job Centers. 4. Describe how you will assist in the development of appropriate mechanisms to collect information and report on progress and performance related to operations, partners, and programs across the local workforce system. 5. Describe how you will ensure high quality service delivery and continuous improvement. 6. Describe how you will ensure compliance with all state and local policies and procedures related to One Stop Centers, including but not limited to Section 188 of the Workforce Innovation and Opportunity Act (WIOA) and the Americans with Disabilities Act.

2017 WOW WDB One-Stop Operator RFP

8

Relationships and Collaboration (20 points) 1. Describe the partnerships necessary to support your organization in its role as the OneStop Operator as well as the current status of these partnerships. 2. Provide evidence of your organization’s success in working with and facilitating diverse stakeholder groups. 3. Describe how your organization will promote a positive and inclusive culture across the local Job Centers. 4. Describe how your organization will act as a neutral facilitator in managing mandated partner responsibilities and support implementation of the Memorandum of Understanding (MOU) among partners. 5. Describe how your organization will work to resolve grievances or complaints filed by program participants, Job Center partners, service providers or other interested parties affected by the local workforce system. Outcomes and Indicators (8 points) 1. Describe at least 3 outcomes/goals for the One-Stop Operator . 2. Describe the success indicators that will be used to measure your progress toward the stated goals. Staffing and Funding Model Design (8 points) 1. Describe your staffing plan for carrying out the proposed roles and responsibilities of the One Stop Operator. Include position title(s), duties/responsibilities, qualifications, full-time equivalencies, and salary range. An attached job description may satisfy all or part of the response to this item. 2. Please describe how you will identify and budget for the costs associated with carrying out the roles and responsibilities of the One Stop Operator. Include how costs will be determined for staffing, physical space, equipment, technology and other allowable expenses. If the bidder is a consortium, please provide a breakdown of the budgeting responsibilities by member and indicate which member will act as the fiscal agent. Identify any proposed shared costs or in-kind contributions from Job Center partners. The purpose of this section is to demonstrate how a budget will be developed, not how much the budget will be. Proposers are not required to submit an actual budget.

2017 WOW WDB One-Stop Operator RFP

9

Evaluation Criteria Proposals must meet the minimum proposal requirements outlined in the attached Sample Proposal Scoring Guide (Attachment D). Proposals that do not meet all minimum requirements will be considered non-responsive and will not be reviewed by the evaluation team. Responsive proposals submitted by the deadline will be evaluated using the criteria below. Qualified outside evaluators will read and evaluate each proposal independently. The final score will be the average of the independent scores of all evaluators. Additional details can be found in the attached Sample Proposal Scoring Guide. Maximum Possible Points

Percentage of Total Score

Organizational Experience/Past Performance

16

20%

Design

28

35%

Relationships and Collaboration

20

25%

Outcomes and Indicators

8

10%

Staffing and Funding Model Design

8

10%

Category

The WOW Workforce Development Board has the right to request additional information from any bidder, request oral presentations from bidders, or conduct site visits to a bidder’s physical location before a contract is awarded. If no proposal adequately addresses the services and outcomes requested, the evaluation committee may recommend that no award be made.

Format Requirements Please answer all questions in the order listed. Clarity and conciseness are critical. Where possible, use specific details to describe activities, tasks, knowledge, skills, results or resources. Charts may be inserted to communicate data, as appropriate, within the prescribed page limit. The proposal narrative must not exceed 15 one-sided pages with one-inch margins on all sides. Text should be single-spaced with a minimum 12-point font. Adequate spacing should be provided between sections and paragraphs to ensure readability. Please limit the use abbreviations or acronyms within the proposal. Evaluators may not be familiar with these abbreviations or acronyms, which could negatively impact their understanding and lead to point deductions.

2017 WOW WDB One-Stop Operator RFP

10

OTHER INFORMATION Appeals/Complaints All appeals for non-award must be made in writing and must fully identify any contested issues. Subjective interpretations by evaluators are not grounds for protest or appeal. Appeals/ complaints will be reviewed and investigated by the WOW Workforce Development Board. The decision of the Board in such situations shall be final. Written appeals/complaints must be received through one of the means listed below no later than seven (7) business days after receipt of a written notification of non-award. Mail to:

Digital Story Weavers LLC W269 N2713 Lelah Ave Pewaukee, WI 53072

Email to: [email protected]

Resources List of web-based resources that may be helpful in developing a competitive proposal: American Job Center System https://www.careeronestop.org WIOA Overview https://www.doleta.gov/wioa/Overview.cfm WOW Workforce Development Board http://www.wowwdb.org/homePage.html DWD WIOA Resource page https://dwd.wisconsin.gov/wioa/ US Department of Labor WIOA Overview https://www.doleta.gov/WIOA/Overview.cfm TEGL 16-16 - One-Stop Operations Guidance for the American Job Center Network https://wdr.doleta.gov/directives/corr_doc.cfm?DOCN=8772 TEGL 15-16 Competitive Selection of One-Stop Operators https://wdr.doleta.gov/directives/attach/TEGL/TEGL_15-16_Acc.pdf

2017 WOW WDB One-Stop Operator RFP

11

Provisions and Disclaimers 1. This RFP does not commit WOW WDB to award a contract. 2. The contract awarded through this RFP is for 2 years and is renewable at the discretion of the WOW WDB. 3. WOW WDB reserves the right to accept or reject any or all proposals received and to negotiate with any and all bidders on modifications to proposals. 4. WOW WDB reserves the right to waive informalities and minor irregularities in the proposals received. 5. WOW WDB may select a service provider based on its initial proposal, without discussion of the proposal. Accordingly, each proposal should be submitted on the most favorable terms that the bidder can submit to WOW WDB. 6. WOW WDB retains the right to request additional information from any bidder, request oral presentations from bidders, or conduct site visits to any bidder location before a contract award. 7. No costs will be paid to cover the expense of preparing a proposal or procuring a contract for services or supplies under WIOA. 8. All data, material, and documentation originated and prepared by the bidder pursuant to the contract shall belong exclusively to the WOW WDB and be subject to disclosure under the Freedom of Information Act, Right to Know Law, or other applicable legislation. 9. One-stop operator activities must be consistent with, and operated according to, the federal WIOA legislation, all applicable federal regulations, State of Wisconsin policies, and WOW WDB policies and procedures. 10. Expenditures for one-stop operator activities must comply with the following, as applicable: U.S. Department of Labor (DOL) regulations 20 CFR Part 652; 29 CFR Parts 96, 93, 37, 2, and 98; and 48 CFR Part 31; Office of Management and Budget (OMB) Circulars A-21, A-87, A-110, A-122, and A-133 OR 46 CFR part 31, whichever applies. 11. Contractors will be expected to adhere to WOW WDB procedures to collect, verify, and submit required data. 12. WOW WDB has a right to fund a lower ranked proposal over a higher ranked proposal because of valid policy considerations. 13. WOW WDB is required to abide by all WIOA legislation and regulations. Therefore, WOW WDB reserves the right to modify or alter the requirements and standards set forth in this RFP based on program requirements mandated by state or federal agencies.

2017 WOW WDB One-Stop Operator RFP

12

14. All contractors must ensure compliance with the State of Wisconsin Department of Workforce Development (DWD)’s Civil Rights Compliance plan and expectations and provide equal opportunity to all individuals. No individual shall be excluded from participation in, denied the benefits of, or subjected to discrimination under any WIOA-funded program or activity because of race, color, religion, sex, national origin, age, disability, or political affiliation or belief. 15. All contractors must ensure access to individuals with disabilities pursuant to the Americans with Disabilities Act. 16. Contractors must ensure equitable access to clients with limited English speaking, reading or writing ability. 17. Contractors will allow local, state, and federal representatives access to all related records, program materials, staff, and participants. In addition, contractors are required to maintain all contract-related records for the period required by State of Wisconsin DWD record retention requirements, beginning on the last day of the program year. 18. The contract award will not be final until WOW WDB and the successful bidder have executed a mutually satisfactory contractual agreement. WOW WDB reserves the right to make an award without further discussion of the proposal submitted. No activities may begin prior to final WOW WDB approval of the award and execution of a contractual agreement between the successful bidder and WOW WDB. 19. WOW WDB reserves the right to cancel a contract immediately if new state or federal regulations or policy makes it necessary to substantially change the program purpose or content, or to prohibit such a program. 20. Applicants are advised that most documents in the possession of WOW WDB are considered public records and subject to disclosure. 21. According to WIOA sec.107(g)(2) if a local workforce development board is selected to be the One-Stop Operator, such selection must be approved by the local Chief Elected Official (CEO) and the Governor.

2017 WOW WDB One-Stop Operator RFP

13

Attachment A

Proposal Cover Page One Stop Operator Waukesha-Ozaukee-Washington Workforce Development Area

Submission Date:

Organization Name: Address: City/State/Zip:

Proposal Contact: Email Address: Phone Number:

Consortium Members (if applicable): Organization Name: Proposal Contact: Organization Name: Proposal Contact: Organization Name: Proposal Contact: Organization Name: Proposal Contact:

For DSW Internal Use Only:

Date Received:

Received By:

Time Received:

2017 WOW WDB One-Stop Operator RFP

Attachment B

Proposal Checklist One Stop Operator Waukesha-Ozaukee-Washington Workforce Development Area It is the proposer’s responsibility to make sure that all required elements and forms are included in the proposal. Proposals that do not include the required elements and forms are subject to disqualification. If you have questions about the requirements, please submit a question in writing to [email protected] by 12:00 (noon) on May 12, 2017. Complete the checklist below and include with proposal or attach equivalent table of contents.

☐ One (1) complete electronic copy (PDF) of proposal response, including: ☐ Cover page ☐ Proposal checklist or table of contents ☐ Proposal summary ☐ Proposal narrative with required sections ☐ Statement of Compliance ☐ Provisions and Disclaimers ☐ Letters of Commitment (if consortium)

2017 WOW WDB One-Stop Operator RFP

Attachment C

Statement of Compliance One-Stop Operator Waukesha-Ozaukee-Washington Workforce Development Area As the authorized signatory official for:

________________________________ Submitting/Lead Organization

I hereby certify that: 

The above-named organization agrees to execute all work related to this proposal in accordance with the Workforce Innovation and Opportunity Act, U.S. Department of Labor, State of Wisconsin Department of Workforce Development Division of Employment and Training, Waukesha Ozaukee Washington Workforce Development Board (WOW WDB) policies and guidelines, and other administrative requirements issued by the State of Wisconsin Department of Workforce Development or governing authority. The proposer shall notify the WOW WDB within 30 calendar days after issuance of any amended directives if it cannot so comply with the applicable policies and guidelines;



The above named organization will ensure special efforts to prevent fraud and other program abuses, such as but not limited to, deceitful practices, intentional misconduct, willful misrepresentation, and improper conduct which may or may not be fraudulent in nature;



The contents of the proposal are truthful and accurate and the above-named organization agrees to comply with the provisions and policies stated in this application and that this proposal represents a firm request subject only to mutually agreeable negotiations; and that the above name organization is in agreement that the WOW WDB reserves the right to accept or reject any proposal; and that the above-named organization has not been debarred or suspended from receiving federal grants, contracts, or assistance; and that the above named organization waives any right to claims against the members and staff of WOW WDB.



I am legally authorized to submit this application on behalf of the above-named organization; _______________________________________________ Authorized Representative Signature Print Name: ____________________________________ Title: _________________________________________

2017 WOW WDB One-Stop Operator RFP

Date: _______________

Attachment D

Sample Proposal Scoring Guide For evaluator use only Minimum Proposal Requirements Scoring Sheet All proposals will be reviewed for the following minimum requirements. Any proposals not meeting these requirements will not be considered. Proposal submitted by ______________________________________________

General Requirements:  Yes  No Proposal was submitted by the due date  Yes  No All required documentation was submitted in the correct order and in a single PDF file  Yes  No Applicant is an eligible organization

Format Requirements:  Yes  No Font is not smaller than 12-point  Yes  No Margins are 1 inch on all sides  Yes  No Proposal narrative is within 15-page limit

Required Forms and Attachments:  Yes  No Attachment A: Cover Page (completed and signed)  Yes  No Attachment B: Proposal Checklist (completed) or equivalent Table of Contents  Yes  No Attachment C: Statement of Compliance (completed and signed)  Yes  No Proposal Summary (maximum 2 pages)

2017 WOW WDB One-Stop Operator RFP

Attachment D Proposal Narrative Scoring Sheet All proposals meeting the minimum requirements will be reviewed against the following criteria: Rating scale definitions 0 1 2 3 4

Not addressed Mentioned but not explained Some explanation, but little specific detail, or details are inconsistent Some specific detail, but still has gaps Clearly and thoroughly addressed

Category

Criteria

Rating

Organizational experience and past performance

Proposal includes a brief history of the organization; states the organization’s mission and vision and indicates how the proposal relates to the organization’s goals.

0

1

2

3

4

(20%)

Proposal describes the organization’s experience with and understanding of WIOA and the local workforce system and states its qualifications 0 related to the proposed roles of the One-Stop Operator.

1

2

3

4

Proposal includes a description of the organization’s experience managing state, federal or other government programs.

0

1

2

3

4

Proposal provides specific examples where the organization incorporated innovative, flexible and/or evidence-informed approaches to service delivery.

0

1

2

3

4

0

1

2

3

4

0

1

2

3

4

0

1

2

3

4

Organizational experience and past performance – Total: Design (35%)

Proposal describes how the organization plans to coordinate the roles and responsibilities of Job Center partners, including how it will: a. promote integration of service delivery and reduce duplication b. collaboratively identify and address gaps in service coordination c. ensure that partner input is received and implemented equitably Proposal describes how the organization plans to manage the daily operations of the Job Centers, including how it will: a. manage hours of operation to ensure adequate access to services b. provide access to services through technology or other means Proposal describes how the organization plans to manage service delivery across the Job Centers, including how it will: a. ensure the availability of basic services such as orientations, labor market information and resource rooms b. manage services for individuals c. manage services for businesses d. develop a referral process for services within and outside the Job Centers Note: Points awarded for this item will be multiplied by 2.

2017 WOW WDB One-Stop Operator RFP

Attachment D

Category Design (cont'd)

Criteria

Rating

Proposal provides a description of how the organization will assist in the development of appropriate mechanisms to collect information and report on progress and performance related to operations, partners, programs, and services across the local workforce system.

0

1

2

3

4

Proposal describes how the organization will ensure high quality service delivery and continuous improvement.

0

1

2

3

4

Proposal provides details about how the organization will ensure compliance with all state and local policies and procedures related to One-Stop Centers.

0

1

2

3

4

Note: For consortium proposals only - maximum points will not be awarded in the Design section unless the proposal clearly articulates which members will be responsible for the items described above. Design – Total: Relationships and Collaboration (20%)

Proposal describes the partnerships necessary to support the organization in its role as the One-Stop Operator as well as the current status of these partnerships.

0

1

2

3

4

Proposal provides evidence of the organization’s success in working with and facilitating diverse stakeholder groups.

0

1

2

3

4

Proposal describes how the organization will act as a neutral facilitator to manage mandated partner responsibilities and support implementation 0 of the Memorandum of Understanding (MOU) among partners.

1

2

3

4

Proposal describes how the organization will work to resolve grievances or complaints filed by program participants, Job Center partners, service providers or other interested parties affected by the local workforce system.

0

1

2

3

4

Proposal describes at least 3 outcomes/goals for the One-Stop Operator.

0

1

2

3

4

Proposal describes the success indicators that will be used to measure progress toward the stated goals.

0

1

2

3

4

Proposal describes how the organization will promote a positive and inclusive culture across the three Job Centers.

Relationships and Collaboration – Total: Outcomes and Indicators (10%)

Outcomes and Indicators – Total:

2017 WOW WDB One-Stop Operator RFP

Attachment D

Category

Criteria

Staffing and Funding Model Design

Proposal includes a staffing plan for carrying out the proposed roles and responsibilities of the One-Stop Operator that includes position title(s), duties, qualifications, full-time equivalencies, and salary range(s).

(10%)

Proposal describes how the organization will identify and budget for costs associated with carrying out the roles and responsibilities of the One-Stop Operator. Description includes how costs will be determined for staffing, physical space, equipment, technology and other allowable expenses and identifies proposed shared costs or in-kind contributions. If proposer is a consortium, there is a breakdown of budgeting responsibilities by member and an identified fiscal agent. Design of Funding Model – Total:

Optional reviewer comments:

2017 WOW WDB One-Stop Operator RFP

Rating 0

1

2

3

4

0

1

2

3

4