ZakFargo [email protected] | +1 (425) 949-6380 | Renton, Washington

Objective Working on a fast-paced, challenging team to push the boundaries of the cloud world to its limits. I hope to help deliver the dream of ambient intelligence to the world.

Skills csharp level: master @ 7 years library code, refactoring, automation, deployment

Windows (Windows, Windows Server, PowerShell) level: journeyman @ 10 years Environment Design, Active Directory

UX : XAML / WPF level: journeyman @ 3 years Ergonomic Design, Delight moments, Consistency

Html5 (Html5, CSS3, Javascript, TypeScript) level: journeyman @ 5 years Single Page Applications, Api Design, Performance

Azure (Azure, Windows Azure) level: journeyman @ 4 years ApplicationInsights, Storage, HyperScale, Analytics, Service Design

Experience Microsoft

Software Engineer II 4/2014 - Current

Accomplishments Designed end to end business automation solutions. Created custom MediaWiki private deployment, with minimal maintenance and high automation, eliminating legacy documentation systems and headcount. Reduced headcount with self-service automation engine. Drove DevOps culture across organization, increasing resiliency of live site products. Created self-service team engagement application, eliminating the need for engineering hours. Developed rapid solutions using Azure to enable GTM strategies to be piloted quickly.

Microsoft

Software Engineer I 4/2013 - 4/2014

Accomplishments Implemented RSS feed SEO system for massive offers database. Created internal API platform to allow Bing Search to deeply learn about offers. Implemented design changes to Bing offers site to improve look and feel. Implemented custom automated deployment for azure from Team Foundation XAML build system. Built MSTest drivable harness for CasperJs. Allowing per-test visibility for rapid development. Developed and optimized custom builds reducing build times by 80%.

Xtreme Consulting Group @ Microsoft

Service Engineer 7/2011 - 4/2013

Accomplishments Provided Tier 3 break-fix support for Enterprise Exchange Deployments. Researched and provided technical documentation for Exchange troubleshooting. Developed database interface software in XAML and C# used by entire operations organization. Deployed several database interoperability applications using the WCF framework and Microsoft SQL. Created and delivered technical use training to end users of line of business applications. Created a multi-database ticket tracking and creation system using XAML, SQL, WCF, C# and ASP.NET. Created portals to allow cross team collaboration and tracking with custom database system. Worked to reduce headcount per seat resulting in substantial operating cost reductions. Deployed several automation engines removing repetitive tasks from end users.

Insight Global @ Microsoft

Incident Manager 6/2010 - 7/2011

Accomplishments Managed Major Incidents across the Microsoft Office 365 Environment. Worked to ensure SLA is met for all customers. Responsible for communicating incident Details to Microsoft executives. Worked with operations teams to restore services during outages. Managed major incident progression for all cloud services including Exchange, SharePoint, Lync (now Teams) and Live Meeting. Responsible for beginning the problem management process for issues that slowed service restoration.

VMC Consulting

Tier II Support Engineer 1/2010 - 6/2010

Accomplishments Worked with a team of over 70 agents to provide product support for the Microsoft Online Services platform. Troubleshot Microsoft Exchange Online, SharePoint Online, LiveMeeting Online and Office Communicator Online (now Teams). Created customer facing documentation personalized for each customer. Troubleshot and fixed issues with customer configurations of software. Delivered outstanding customer service to subscribers. Worked with exchange management console and Blackberry Enterprise Manager. Ensured issues were handled and met the SLA to customers. Worked with customers to support setup and configuration of the Microsoft Online Services. Provided support for issues ranging of DNS setup to complex co-existence and email migration issues. Created tools for Support Engineers that saved hours of wasted time per week. Provided 24/7/365 support to clients. Worked with tickets to provide support to incident resolution. Worked with second tier support to provide requested changes to the customer.

commit: 6ca87540e618ceefe910f2eae85f2125b166650f

ZakFargo Objective Skills - GitHub

Communicator Online (now Teams). Created customer facing documentation personalized for each customer. Troubleshot and fixed issues with customer configurations of software. Delivered outstanding customer service to subscribers. Worked with exchange management console and Blackberry Enterprise Manager.
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