Record of Emails re: upgrade of FTTC in Nocton May 2015 Sent: 28 May 2015 13:36 To: 'Stephen Brookes' Subject: New FTTC - Nocton Hi Steve, Many thanks for the quick chat. This is the information I have been given: “As ever many thanks for your efforts to unearth the facts Geoff. You will be interested to learn that today (28 May) there is a team from Future Network Solutions beavering away at the junction of Potterhanworth Rd and Manor Court to install a new, additional cabinet ready to accommodate a Fibre to Cabinet connection; I was told by one of the workers that the fibre will be laid in the next three days and that it will be obvious when the power supply is being connected to enable the cabinet as another trench will need to be dug. Why the installation of this cabinet was not mentioned in any of the replies to you and the Parish Council will have to remain a mystery, but hopefully this is accurate, good news!” It would be appreciated if you could check this out with BT and provide more information to validate this… and perhaps if this is confirmed, a ‘go live’ date for properties in Nocton to obtain a fibre service. Living in hope… and thanks again for all your efforts – they are very much appreciated. Kind regards, Geoff

From: Geoff Hall From: Stephen Brookes Sent: 28 May 2015 13:45 To: Geoff Hall Subject: RE: New FTTC - Nocton Hi Geoff, Thanks very much. The cabinet in question is Cabinet 12 off Metheringham Exchange. This cabinets feeds 62 properties in postcodes LN4 2BE, 2BF, 2BQ and 2DJ. These are located around the Manor Farm, Parklands Avenue, Nocton Park Road areas and initial indications are that Superfast speeds should hit pretty much all of these premises, given their proximity to the cabinet. We will not get final speeds until we

deploy, but it looks positive. Deployment date is 30th March, but we might be able to complete sooner. Regards steve Steve Brookes Lincolnshire Broadband Programme Manager Tel. 01522 552450 Mob. 07825 043978

From: Geoff Hall Sent: 28 May 2015 15:25 To: Stephen Brookes Subject: RE: New FTTC - Nocton Hi Steve, A final email – at least for a few weeks/months I hope. Given that Cabinet 12 feeds only selective properties in the newer development of the village – is there any further information on postcodes LN4 2BA; 2BB; 2BH; 2BJ; 2BN; 2BP; 2BS; 2BT; 2BW; 2BX; 2BZ; 2DA; 2DB. I suspect many of these lines (which include Nocton School and the Post Office), are probably fed via our remaining Cabinet (3/2 ?) situated on Main Street (actually next to the Post Office). In the main, these serve the older properties in the village and form the majority of housing. I would appreciate more information on this cabinet… and am slightly surprised this hasn’t been upgraded first, given a potential priority case of the school broadband service for educational purposes. Kind regards, Geoff

From: Stephen Brookes Sent: 28 May 2015 15:39 To: Geoff Hall Subject: RE: New FTTC - Nocton Hi Geoff, Those postcodes are all fed from Cabinet No. 3 off Metheringham. This cabinet also feeds Dunston and has 528 premises fed from it in total. The majority being in Dunston, hence the reason it was upgraded. After we had completed this cabinet, we were aware that there were still premises in Nocton that hadn't benefitted from the initial deployment, hence the request to BT to take another look. Under this 'Second bite' we would potentially amalgamate the smaller cabinet (Pillar 3/2) into a new, larger cabinet which would be fibre enabled. We have encountered this same scenario elsewhere and are working to resolve as many as we can.

Regards Steve Steve Brookes Lincolnshire Broadband Programme Manager Tel. 01522 552450 Mob. 07825 043978

August 2015 From: Geoff Hall Sent: 17 August 2015 18:50 To: Stephen Brookes Subject: Nocton - Fibre Broadband Hi Steve, I wonder whether you have seen the Chief Executive of BT Openreach defending his company position on the fibre rollout: BT Openreach defends broadband rollout - http://www.bbc.co.uk/news/technology-33957405 I have appreciated your involvement in trying to release more information - in your last email to me dated 28 May 2015, you stated: “… we would potentially amalgamate the smaller cabinet (Pillar 3/2) into a new, larger cabinet which would be fibre enabled.” What is the current position for Nocton now we are some 3 months further into the year, especially for those postcodes LN4 2BA; 2BB; 2BH; 2BJ; 2BN; 2BP; 2BS; 2BT; 2BW; 2BX; 2BZ; 2DA; 2DB not yet having access to fibre broadband e.g. has the change request for Cab 3/2 been agreed yet and if so, in which Phase (plus dates) will this fall to? Many thanks, Geoff

From: Stephen Brookes Sent: 19 August 2015 13:53 To: Geoff Hall Subject: RE: Nocton - Fibre Broadband Good Afternoon Geoff The Change Request is in with BT and we are still awaiting the planning and costings etc. to come from BT and hope to have them by the end of September at the latest. Assuming there are no horrible surprises in their planning, we will then determine a deployment slot and announce accordingly. Because this work is additional work over and above the deployment plan, we will look to complete it as soon as we are able and will get a better picture when we see what the plans look like.

We will update the website as soon as we get further detail. Regards steve Steve Brookes Lincolnshire Broadband Programme Manager Tel. 01522 552450 Mob. 07825 043978

October 2015 From: Stephen Brookes Sent: 14 October 2015 08:44 To: Geoff Hall Subject: Enquiry to Onlincolnshire Good Morning Geoff. You are right in your observations regarding our upgrading of Cab.3, specifically, the pillar that feeds Nocton which we will convert into a cabinet. At this very early stage, BT are committing to Q4 201516, so the expected completion date will be 31st March 2016, although as we get nearer the date, we will do everything we can to pull it in sooner. There are 210 premises fed from the structure we are proposing to upgrade and all will get Superfast broadband I'm told. I cannot publish the postcodes being fed from the cabinet at this point as this is deemed commercially sensitive under the contract. However, the fact that all premises off this structure is estimated to receive Superfast speeds gives a pretty good indication of what will be available post-upgrade. As we move into Q4, we will monitor more closely. Regards Steve Steve Brookes Lincolnshire Broadband Programme Manager Tel. 01522 552450 Mob. 07825 043978

December 2015 From: Geoff Hall Sent: 01 December 2015 08:23 To: Stephen Brookes Subject: Update for Nocton

Good morning Steve, As we are approaching the end of the third quarter and you mentioned that BT are “committing to Q4 2015-16” for the upgrading of Cab 3 (Pillar 3/2) outside Nocton Post Office. Have you any further news you can share with me regarding this ‘Metheringham 16’ work please? I have summarised the latest Broadband information for the residents of Nocton on today’s blog. Regards, Geoff N.B. You may already be aware there are major road works currently in Nocton, with Western Power installing a new mains electricity underground supply. The trunking work is being carried out along the main highway and is currently outside the Post Office.

From: Stephen Brookes Sent: 01 December 2015 08:42 To: Geoff Hall Subject: RE: Update for Nocton Good Morning Geoff, Thanks for the information re. Western Power on site and I will speak with BT re. this. The job has now been planned and costs put together. There are no problems there. The job is currently with BT's modelling team for the fine detail to be added, but we fully expect to complete the work in Q4 and at this point, see no reason why this can't happen. BT has given a date of 31st March 2016, but they have said that they will do everything possible to complete before then. As soon as the situation changes to the job being issued to the 'Field' teams, I will let you know. Regards Steve Steve Brookes Lincolnshire Broadband Programme Manager Tel. 01522 552450 Mob. 07825 043978

January 2016 From: Geoff Hall Sent: 09 January 2016 17:43 To: Stephen Brookes Subject: Update for Nocton please Happy New Year Stephen,

I trust you had a good Christmas break. I was wondering whether you are able to release more information about the proposed new fibre cabinet on Main Street (to upgrade Pillar 3/2 outside the Post Office)? In your last email to me you mentioned that: 'The job is currently with BT's modelling team for the fine detail to be added...'. You also said that: 'BT has given a date of 31st March 2016, but they have said that they will do everything possible to complete before then.' I am assuming that by now, BT must have this programmed into their work schedule sometime during the next 3 months… and it would be good to know if we now have a firm installation date! Looking forward to hearing from you. Best regards, Geoff

From: Stephen Brookes Sent: 11 January 2016 08:40 To: Geoff Hall Subject: RE: Update for Nocton please Good Morning Geoff, A Happy New Year to you too and thanks, yes, Xmas was good and I trust it was for you too. The job has been signed off and planning completed. There are no obvious issues that will delay installation. At this point, BT are sticking with a completion date of 31st March, but now it is in their work stack, I am expecting a more concrete date within the next 2 weeks. As soon as I get it, I will let you know. Regards Steve Steve Brookes Lincolnshire Broadband Programme Manager Tel. 01522 552450 Mob. 07825 043978

From: Geoff Hall Sent: 29 January 2016 08:38 To: [email protected] Subject: Superfast Broadband for Nocton Village Good morning, I am a local resident that reports news for our village via the ‘Nocton in Lincolnshire’ web pages.

Further to your 26 October 2015 Press Release about improved broadband services for our village, please will you provide an update about BT’s plans to upgrade the Metheringham Pillar 3/2 cabinet to fibre (this is situated outside the Post Office on Main Street, Nocton, LN4 2BH). In the Press Release, a completion date of March 2016 was reported – as we are now only two months away from the stated deadline, has this work been scheduled and when can we expect the upgrade work to commence please? Many thanks, Geoff

February 2016 From: Geoff Hall Sent: 02 February 2016 17:06 To: OnLincolnshire Contact Form Subject: Contact Us Form - Onlincolnshire Website Hi, I am a local resident that reports news for our village via the 'Nocton in Lincolnshire' web page: http://www.nocton.blogspot.co.uk/. Further to the 26 October 2015 Press Release [http://www.mynewsdesk.com/uk/btregions/pressreleases/broadband-boost-in-the-pipeline-fornocton-1240947] about improved broadband services for our village, please will you provide an update about BT's plans to upgrade the Metheringham Pillar 3/2 cabinet to fibre (this is situated outside the Post Office on Main Street, Nocton, LN4 2BH). In the Press Release, a completion date of March 2016 was reported. As we are now only two months away from the stated deadline, has this work been scheduled and when can we expect the upgrade work to commence please? Many thanks.

From: OnLincolnshire Sent: 08 February 2016 09:00 To: Geoff Hall Subject: Onlincolnshire Website Hi Geoff Apologies for the delay in our response. We have been told that this cabinet should be completed before the end of March 2016. We are conscious of the fact that time is moving on and are asking BT for status reports on this – we will aim to provide a definite answer for the village and will include this cabinet in our weekly update list on Friday this week. Kind regards Naomi

From: Geoff Hall Sent: 08 February 2016 15:24

To: Chris Jones Subject: FW: Superfast Broadband for Nocton Village Good afternoon Chris, With reference to my call a few moments ago, it would be appreciated if I could have an update regarding the work mentioned so that I can publish this for local residents. Kind regards, Geoff

From: Chris Jones Sent: 11 February 2016 15:43 To: Geoff Hall Subject: RE: Superfast Broadband for Nocton Village Hi Geoff, I’ve checked with the team delivering the project and they say all is on-track for the end of next month as planned. Once again, I do apologise that your original email did not get through to me. Chris Chris Jones Senior PR and Media Relations Manager (East Midlands) BT Group Media enquiries: 0800 085 0660 Email: [email protected] Web: www.bt.com

From: Geoff Hall Sent: 22 February 2016 18:57 To: Stephen Brookes Subject: RE: Update for Nocton please Hi Stephen, Further to your email below, many thanks for the Project Update for ‘Metheringham 3/2 (Nocton) Estimated completion 31/03/16’ announced on the Onlincolnshire webpage. As we are now only five weeks away from the estimated completion date, I have the following questions: 1. Is there any concrete information as to when the installation of the new cabinet will take place? 2. When will the mains power be connected to the new cabinet to make it ‘live’?

3. How long will it be before consumers will be able to request BT Infinity from their local provider? 4. On a more selfish note, my property is currently connected to the Metheringham 3 cabinet – can I be assured that my line will be transferred to the new cabinet Metheringham 3/2, as the telegraph pole taking my service is located no further than 50 metres away from Pillar 3/2 on Main Street, but 2.5km away from Metheringham 3? Kind regards, Geoff

March 2016 From: Geoff Hall Sent: 03 March 2016 17:57 To: Stephen Brookes Subject: RE: Update for Nocton please Hi Steve, Only 27 days to go… and no work started on Cab 3/2. Forgive me for being pessimistic, but the completion date of 31st March is looking more and more unlikely… both Onlincolnshire’s and BT’s credibility on this matter are being tested! There is also a general feeling that the community is being ‘drip fed’ information… can you please provide more detailed information in view of the above. Regards, Geoff

From: Stephen Brookes Sent: 07 March 2016 07:36 To: Geoff Hall Subject: RE: Update for Nocton please Good Morning Geoff, Apologies, I was on Leave the back end of last week. I will see what the latest is when I speak with BT later today. Regards Steve Steve Brookes Lincolnshire Broadband Programme Manager Tel. 01522 552450 Mob. 07825 043978

From: Stephen Brookes

Sent: 07 March 2016 09:03 To: Geoff Hall Subject: RE: Update for Nocton please Good Morning Geoff, The new cabinet will be Metheringham 16. I am told the new cabinet is stood and power is supplied. Today will see the copper installation ongoing. It's not a case of anyone being drip fed; we have many areas where we are currently working and I have said many times, Nocton is important to us, but it isn't any more or less important than anywhere else. BT tell me the 31st and every time I ask, they tell me the same thing. No reason at this point to think they are telling me stories hence the status remaining the same. Should things change, then I will let you know. Regards Steve Steve Brookes Lincolnshire Broadband Programme Manager Tel. 01522 552450 Mob. 07825 043978

Phone call 7th March 2016 I telephoned Steve for clarification as work certainly hasn’t started on Pillar 3/2 located at the Post Office, Main Street, Nocton. I queried where the Metheringham 16 cabinet is located (as I haven’t seen any new cabinets being installed in the village since the new Metheringham 12 FTTC at the junction of Manor Court and Potterhanworth Rd. Steve advised he has not been given the precise co-ordinates for this new cabinet, so he will contact BT again and get more information.