Healthy together Care and coverage that fit your life
kp.org
2018 Enrollment | Denver/Boulder
Kaiser Permanente
Welcome to care that fits your life Your doctor, your choice
Convenient cost estimates
Get an idea of what you’ll pay before you come in for care. For a personalized estimate based on your plan details, visit kp.org/costestimates.
Right care, right time Get the care you need, when you need it — routine, specialty, urgent, or emergency. If you’re ever unsure where to go, call us for 24/7 medical advice by phone.
As a Denver/Boulder member, you can choose from more than 1,200 Kaiser Permanente doctors, based on what’s important to you. Go to kp.org/searchdoctors for details about education, specialties, languages spoken, and more. You can also change doctors at any time.
More care options
How you get care is up to you. Schedule a phone or video appointment, email your doctor’s office with routine questions,1 chat with a Kaiser Permanente doctor online, or come see us in person.
Many services under one roof
Do more in less time. In most of our medical offices, you can see your doctor, get a lab test, get an X-ray and pick up prescriptions — all in a single trip.
1. These services are available when you receive care at Kaiser Permanente medical offices. Check with your doctor’s office to see if video visits are available to you.
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Colorado state law requires that an Access Plan be available that describes Kaiser Foundation Health Plan of Colorado’s network provider services. To obtain a copy, please call Member Services or visit kp.org.
Care and coverage that fit your life
Experience the Kaiser Permanente difference To be healthy, you need quality care that’s simple, personalized, and hassle-free. At Kaiser Permanente, care and coverage come together — so you get everything you need to stay on top of your health in one easy-to-use package.
Quality care with you at the center
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Great care, great results
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Get more from your health plan
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Your care, your way
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Care when and where you need it
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Kaiser Permanente
Quality care with you at the center Our physician-led care teams work together to keep you healthy by delivering high-quality, personalized care. Great care from great doctors Many Kaiser Permanente doctors come from top medical schools, and many are recognized annually as top doctors by their peers. With more than 1,200 to select from, no matter which personal doctor you choose, you’ll be in highly skilled, experienced hands — and your health is their primary concern.
Choosing a doctor — your partner in health We make it easy to find a doctor who’s right for you — and you’re free to change at any time, for any reason. Having a good relationship is important because your personal doctor is your biggest health advocate. Your physician will coordinate your care journey, and you’ll work closely together to make decisions about your health.
etter care with B a connected team Your Kaiser Permanente doctor, nurses, and other specialists all work together to keep you healthy. They’re connected to each other, and to you, through your electronic health record, so they know important things about you and your health — like when you’re due for a screening and what medications you’re taking. That way, you get personalized care that’s right for you.
P ersonalized care for all members Care at Kaiser Permanente isn’t one-size-fits all. We believe your story, background, and values are as important as your health history. To deliver care that’s sensitive to all cultures, ethnicities, and lifestyles, we: • Strive to hire doctors and staff who speak more than one language • Offer telephone interpretation services in more than 150 languages • Train our care teams on how to connect with and care for people of all backgrounds
Through our culturally responsive care programs, we’ve improved health outcomes among diverse populations for conditions such as high blood pressure, diabetes, and colon cancer.* *Kaiser Permanente entities improved blood pressure control in our African-American members, raised colon cancer screening rates in our Hispanic/Latino members, and improved blood sugar control in our members with diabetes. Self-reported race and ethnicity data are captured in KP HealthConnect, and HEDIS® measures are updated quarterly in the interregional CORE Datamart.
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Care and coverage that fit your life
Great care, great results From preventive screenings that keep you healthy to high-quality care if you get sick, we’ve got you covered. Preventive care to keep you healthy Preventive care is key to how we practice medicine at Kaiser Permanente. It can help you avoid some health issues and catch others before they become serious. Your electronic health record plays a vital role — your preventive care services are tracked in the system when you receive care at Kaiser Permanente medical offices. So when you register on kp.org, you’ll get automatic reminders when you’re due for your next screening. We’ll let you know when to come in, so you’re free to focus on living your life.
pecialty care S when you need it
upport for S ongoing conditions If you have a condition such as diabetes or heart disease, you’re automatically enrolled in a disease management program for personal coaching and support. With a well-rounded approach backed by proven best practices and advanced technology, we’ll help you get the care you need to continue living life to the fullest.
A leader in clinical quality In 2016, Kaiser Permanente led the nation in 21 effectiveness-of-care measures, including prevention and screening, cardiovascular care, and comprehensive diabetes care.*
Preventive care can help keep you healthy, but we’re also here for you if you get sick or need specialty care. We have a large multispecialty medical group, so we can connect you with the right specialists. You don’t need referrals for certain specialized departments, including obstetrics-gynecology, psychiatry, and drug dependency services.
Hear care stories from real Kaiser Permanente members at kp.org/carestories. *Kaiser Permanente 2016 HEDIS® scores. Benchmarks provided by the National Committee for Quality Assurance (NCQA) Quality Compass® and represent all lines of business. Kaiser Permanente combined region scores were provided by the Kaiser Permanente Department of Care and Service Quality. The source for data contained
in this publication is Quality Compass 2016 and is used with the permission of NCQA. Quality Compass 2016 includes certain CAHPS® data. Any data display, analysis, interpretation, or conclusion based on these data is solely that of the authors, and NCQA specifically disclaims responsibility for any such display, analysis, interpretation, or conclusion. Quality Compass® and HEDIS® are registered trademarks of NCQA. CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality.
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Kaiser Permanente
Get more from your health plan Good health goes beyond the doctor’s office. That’s why we offer so many convenient resources to our members. Explore them all, and choose the ones that fit your life. Tools and resources for good health Online wellness tools
Visit kp.org/healthyliving for wellness information, health calculators, fitness videos, podcasts, and recipes from worldclass chefs.
Healthy lifestyle programs
Connect to better health with programs to help you lose weight, quit smoking, reduce stress, and more — all at no cost. Learn more at kp.org/healthylifestyles.
Health classes
Sign up for health classes and support groups at many of our facilities. See what’s available near you at kp.org/classes. Some may require a fee.
Personal wellness coaching
Get help reaching your health goals. Work one-on-one with a wellness coach by phone at no cost. Find out more at kp.org/wellnesscoach.
Manage your health your way Online
Stay on top of your care at kp.org. Once you’re registered, you can view your medical record, refill most prescriptions, schedule routine appointments, and more.
In app
Manage your care anytime, anywhere. Access many of the features on kp.org with the Kaiser Permanente mobile app.* Learn more at kp.org/mobile.
*To use the Kaiser Permanente app, you must be a Kaiser Permanente member registered on kp.org.
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Care and coverage that fit your life
Your care, your way Get care where, when, and how you want it. With more options to choose from, it’s easier to stay on top of your health.
Choose how you connect to care Phone
You may be able to save a trip to the doctor’s office by having a phone appointment instead. We also offer care guidance and advice by phone 24/7.1
Chat online
For nonurgent questions, connect in real time with Kaiser Permanente physicians at no additional cost. Log on to kp.org and click “Chat.”
Email
Email your doctor’s office anytime with nonurgent questions. You’ll usually get a response within two business days — if not sooner. You can also email a pharmacist for questions about medications, or Member Services for questions about your benefits.1
E-visits
Online consultations are available for some medical conditions. Learn more at kp.org/appointments.
Video visits
For some conditions, you can meet face-to-face online with your doctor through your computer, smartphone, or tablet.1,2
In person
Most of our locations have many services under one roof, so you can see your doctor, get lab services or X-rays, and pick up a prescription — all in the same trip.
1. These services are available when you receive care at Kaiser Permanente medical offices. 2. Check with your doctor’s office to see if video visits are available to you.
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Kaiser Permanente
Care when and where you need it It’s easy for you and your family to get the care you need when you need it. There are many Kaiser Permanente medical offices in your area offering convenient hours and a wide range of care and services. Convenient care near you With multiple Kaiser Permanente locations to choose from, it’s easy to find one near home or work. We offer same-day, next-day, and weekend services at some of our locations, along with ob-gyn, pediatrics, behavioral health, and other specialty departments. You can also see different doctors at different locations — whatever works best for you.
Finding the right location
Getting care anytime, anywhere Emergency care If you ever need emergency care, you’re covered. Anywhere, anytime.2 Care away from home If you get hurt or sick while traveling, we’ll help you get care. We can also help you before you leave town by checking to see if you need a vaccination, refilling prescriptions, and more. Just call our 24/7 Away from Home Travel Line at 951-268-3900 or visit kp.org/travel.3
Choosing a convenient place to get care is simple — just hop online or grab your smartphone. • Visit kp.org/facilities to search by ZIP code, keyword, or the type of service you need. • Search on your smartphone with the location finder on the Kaiser Permanente mobile app.1
See pages 9 and 10 for a map and list of our locations in your area. 1. To use the Kaiser Permanente app, you must be a Kaiser Permanente member registered on kp.org. 2. If you reasonably believe you have an emergency medical condition, which is a medical or psychiatric condition that requires immediate medical attention to prevent serious jeopardy to your health, call 911 or go to the nearest emergency department. For the complete definition of an emergency medical condition, please refer to your Evidence of Coverage. 3. This number can be dialed from inside and outside the United States. Outside, you must dial the U.S. country code “001” for land lines and “+1” for mobile before the phone number. Long-distance charges may apply and we cannot accept collect calls. This phone line is closed on major holidays.
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Care and coverage that fit your life
Denver/Boulder service area
15 Longmont
Longmont 1 25
Boulder Baseline
3
Rock Creek 17
B Behavioral Health offices
Children’s Hospital Colorado North Campus
U1
Baseline B1 Behavioral Health
Kaiser Permanente Medical Offices
Brighton
E3 Good Samaritan
U Pediatric urgent care E Emergency Care 4
21 Westminster
Westminster Hidden Lake 10
Wheat Ridge 22
B2
Hidden Lake Behavioral Health
Arvada
DENVER
Children’s Hospital Colorado U3 Urgent Care Wheat Ridge
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18
B5
E2
E4
E5
Lakewood 13
70
Evergreen
E8
Evergreen
B4
CENTRAL DENVER
B5 E2 E4 E5
2
HealthONE Swedish Medical Center
Arapahoe 1
Ken Caryl 12
18
6
Franklin
Saint Joseph Hospital
E9 SCL Health
E6
Ridgeline Behavioral Health
14 Lone Tree
Highlands Ranch
HealthONE Sky Ridge E7 Medical Center
U2 Children’s Hospital Colorado, Uptown Denver Rocky Mountain Hospital for Children
Aurora Centrepoint
Centennial
Children’s Hospital Colorado at Parker Adventist Hospital
16 Parker
Parker
Skyline
Skyline Behavioral Health
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19 Smoky Hill
Littleton
Southwest 20
9
Children’s Hospital Colorado Main Campus Highline Aurora B3 Behavioral Health E1
25
Englewood 7
Highlands Ranch 11
U2
East Denver
Lakewood 8
76
25
Castle Rock 5
Castle Rock
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Kaiser Permanente
Denver/Boulder service area Medical Offices
1 Arapahoe Medical Offices 5555 E. Arapahoe Road Centennial, CO 80122 2 Aurora Centrepoint Medical Offices 14701 E. Exposition Ave. Aurora, CO 80012 3 Baseline Medical Offices 580 Mohawk Drive Boulder, CO 80303 4 Brighton Medical Offices 859 S. 4th Ave. Brighton, CO 80601 5 Castle Rock Medical Offices 4318 Trail Boss Drive Castle Rock, CO 80104 6 East Denver Medical Offices 10400 E. Alameda Ave. Denver, CO 80247 7 Englewood Medical Offices 2955 S. Broadway Englewood, CO 80113 8 Evergreen Medical Offices 2942 Evergreen Parkway Evergreen, CO 80439 9 Franklin Medical Offices 2045 Franklin St. Denver, CO 80205 10 Hidden Lake Medical Offices 7701 Sheridan Blvd. Arvada, CO 80003 11 Highlands Ranch Medical Offices 9285 Hepburn St. Highlands Ranch, CO 80129 12 Ken Caryl Medical Offices 7600 Shaffer Parkway Littleton, CO 80127 13 Lakewood Medical Offices 8383 W. Alameda Ave. Lakewood, CO 80226 14 Lone Tree Medical Offices 10240 Park Meadows Drive Lone Tree, CO 80124 15 Longmont Medical Offices 2345 Bent Way Longmont, CO 80503
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16 Parker Medical Offices 10168 Parkglenn Way Parker, CO 80138 17 Rock Creek Medical Offices 280 Exempla Circle Lafayette, CO 80026 18 Skyline Medical Offices 1375 E. 20th Ave. Denver, CO 80205 19 Smoky Hill Medical Offices 16290 E. Quincy Ave. Aurora, CO 80015 20 Southwest Medical Offices 5257 S. Wadsworth Blvd. Littleton, CO 80123 21 Westminster Medical Offices 11245 Huron St. Westminster, CO 80234 22 Wheat Ridge Medical Offices 4803 Ward Road Wheat Ridge, CO 80033 Urgent care available at these Denver/Boulder medical offices 6 East Denver Medical Offices 10400 E. Alameda Ave. Denver, CO 80247 13 Lakewood Medical Offices 8383 W. Alameda Ave. Lakewood, CO 80226 14 Lone Tree Medical Offices 10240 Park Meadows Drive Lone Tree, CO 80124 21 Westminster Medical Offices 11245 Huron St. Westminster, CO 80234 Pediatric Urgent Care
U1 Children’s Hospital Colorado North Campus, Broomfield Urgent and Outpatient Specialty Care 469 W. Highway 7 Broomfield, CO 80023 U2 Children’s Hospital Colorado Urgent, Emergency and Outpatient Specialty Care, Uptown Denver 1830 Franklin St. Denver, CO 80218 U3 Children’s Hospital Colorado Urgent and Outpatient Specialty Care, Wheat Ridge 3455 Lutheran Parkway, Suite 230 Wheat Ridge, CO 80033
Emergency Care E1 Children’s Hospital Colorado Main Campus 13123 E. 16th Ave. Aurora, CO 80045 E2 Children’s Hospital Colorado Urgent, Emergency and Outpatient Specialty Care, Uptown Denver 1830 Franklin St. Denver, CO 80218 E3 Good Samaritan Medical Center 200 Exempla Circle Lafayette, CO 80026 E4 Rocky Mountain Hospital for Children 2001 High St. Denver, CO 80218 E5 Saint Joseph Hospital 1375 E. 19th Ave. Denver, CO 80218 E6 Children’s Hospital Colorado at Parker Adventist Hospital Emergency Care 9395 Crown Crest Blvd. Parker, CO 80138 E7 HealthONE Sky Ridge Medical Center 10101 Ridgegate Parkway Lone Tree, CO 80124 E8 HealthONE Swedish Medical Center 501 E. Hampden Ave. Englewood, CO 80110 E9 SCL Health Emergency Center 23770 E. Smoky Hill Road, Suite 100 Aurora, CO 80016 Behavioral Health Offices
B1 Baseline Behavioral Health 580 Mohawk Drive Boulder, CO 80303 B2 Hidden Lake Behavioral Health 7701 Sheridan Blvd. Arvada, CO 80003 B3 Highline Behavioral Health 10350 E. Dakota Ave. Denver, CO 80247 B4 Ridgeline Behavioral Health Center 9139 S. Ridgeline Blvd. Highlands Ranch, CO 80129 B5 Skyline Medical Offices 1375 E. 20th Ave. Denver, CO 80205 Facility information is current at the time of publication.
Care and coverage that fit your life
Care is just a click away
Digital tools designed to make your life easier Once you join... Visit kp.org/newmember to get started. It’s easy to register at kp.org, choose your doctor, transfer your prescriptions, and schedule your first routine appointment. And if you need help, just give us a call. Already a member? Manage your care online anytime at kp.org. If you haven’t already, go to kp.org/registernow so you can start emailing your doctor’s office with nonurgent questions, schedule routine appointments, order most prescription refills, and more.
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The right choice for a healthier you Having a good health plan is important. So is getting quality care. With Kaiser Permanente, you get both.
Want to learn more? Visit kp.org/thrive or call our Member Services, Monday through Friday, 8 a.m.–6 p.m. (closed holidays). • 303-338-3800 (English and more than 150 languages with our interpreter services; TTY 711) • To make an appointment for primary care and select specialties at any medical office, call 303-338-4545 (TTY 711), anytime, day or night.
Stay connected to good health facebook.com/kpcolorado youtube.com/kaiserpermanenteorg @kpthrive, @kpshare, @kpcolorado Kaiser Foundation Health Plan of Colorado 10350 E. Dakota Avenue Denver, CO 80247
Please recycle. 60644008 August 2017 ©2017 Kaiser Foundation Health Plan of Colorado
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